A.P.I. Alarm review: Setup of online account (part of bell acquisition)

Since Oct 17th I have been tried several times to set up an online account (register) so that I can change my billing information. I have not had a lot of success. I have successfully set up the app.

I have tried to get help from the 2049490078 number but either left a message or was eventually got to the monitoring station and transferred to another line and then got disconnected. I tried by email and didn't get help either.

I had trouble finding the code I needed and the customer number. I thought I had and tried them but didn't work. I had difficulty putting in a password as the online system description of a password wouldn't be accepted (I did hear that it should be the same format as the app but that hasn't got me success either.

So if you guys want my billing information, I suggest you get someone to help before the billing cycle (which is imminent).

Please provide:
correct link
my customer number
my reg code

AND someone I can contact by phone if this doesn't work when I try again.