A.P.I. Alarm

I sold a property in May. The property was monitored by API on a year contract. Informed API in April the sell and requested cancellation of the contract. Was told there was a one month cancellation notice fee and the rest would be returned. That was in May . In June I needed my own alarm service attended to and was considering finding another company as I wasn't happy with the progress of the refund. The salesman said that it was noted that there was a refund for the sold property in the record. Now in the beginning of August I received my own invoice and said to API why the refund hasn't been sent out yet, and it was like starting the whole thing over again with the lady in Toronto looking after customer service having the nerve to say that August 5th was the first time she's heard of this. Yet it was all noted in May. Now I see the other complaints in the ComplaintsBoard.com and getting a good idea this company is either doing stall tactics or just doesn't have the proper infrastructure to cope with accounts payable. They have told me the chq is being processed and will be in the mail. The funniest thing is that they offered me a credit to my own account almost instantly but because this was an estate issue I'd rather have it recorded as such. So why couldn't a chq be provided just as quickly as a credit would be done? It's been months. Product_Or_Service: Alarm monitoring service Account_Number:

Service cancelled, API acknowledged cancellation request submitted, yet continued to bill for two months thereafter. On July 02/20, I contacted API by telephone to request a suspension of monitoring service for 2 to 3 months. The reason for this request was, we are Seniors and our finances were such that we had to cut back on some of our expenses. We had previously requested a suspension of service one other time (by telephone) and we were granted our request. In speaking with API representative Ayala, she rather brusquely informed me that I had to submit a letter for that request. I did take exception to her rude manner and I informed Ayla that I would cancel the API service and that there would be no further payment as my credit card was expiring mid July and API would not be able to auto bill my credit card. Ayla's *** response was, "I don't care, we are going to continue to bill your account anyways". I then, that day July 02/20 sent an email to the General Manager Peter cancelling the API service immediately and requested a refund for customer no. *** . I had already paid for the month of July service. API service was in fact discontinued/disconnected that very day. API requests a 30 day notice of cancellation, yet, even though I was fully paid for service for the month of July, I had no service for the remainder of the month. On August 11/20 I received the following email from an API Security Consultant . I quote the following as exactly received from API representative - Task. Hi Ronnie: I hope you are doing well. I understand there was some confusion, I am just reaching out to you regarding your cancellation, we do require 30 days if you wish do to so. We definitely would prefer to keep you as a valued customer, I am happy to be your personal representative at API Alarm. I can also offer you a rate reduction or discounted upgrade. Please let me know how you would like to proceed so I can advise my office. API acknowledges my cancellation request effective July 31/20 taking into account the 30 days notice, yet API continued to bill for the months of August & September? I continue to this date to receive emails demanding payment. Example - If we do not receive full payment within 10 days, we will consider you in default according to the terms of our services agreement, and we will begin enforcement of our rights under the terms of the agreement. I was recently in contact with, Task and was informed today January 20/21 that: Hi Ronnie I heard back from my team that was advised that the balance owing is for the final statement. Unfortunately nothing I can do about that. That being said I can definitely help you out with a great deal on the new monitoring. Sincerely, Task I have submitted to Task my original email requesting a cancellation of service to the Attn: of Manager Peter and also a copy of the email from Task himself acknowledging my cancellation request. I do not understand the API position on this matter. *** Yours truly, Ronnie

I am having difficulty getting my alarm monitoring discontinued, my final properly calculated invoice, and written confirmation of same from API. July we were informed *** would no longer be providing residential alarm monitoring, API alarm would provide monitoring. We did not request the change or sign a contract with API. Aug 2019 API sent me 2 invoices by *** for July + Aug 2019. March 15 I had paid *** $362.76 for a year of service covering Mar 2019- Mar 2020. I called API at [protected] Toronto I think, I spoke to a woman who said she would check and get back to me, she called me within a few days to confirm my fees were paid to Mar 2020 and she would cancel the invoices. A week later a man called me to remind me of the outstanding invoices. I informed him the fees were paid to *** and of the previous conversation I had with the 1 800 lady. He said he would check and get back to me. He never got back to me. I sent a registered letter Sept 2019 asking API to properly update my account and send me confirmation by mail or e-mail. They did not. I did not receive any more invoices or phone calls so I was OK with that. May 25I called API in Winnipeg and spoke to Ayla. I requested to have my home monitoring discontinued ASAP and to have my final invoice with confirmation of discontinuation of service. She told me she would need the request in writing so I sent a registered letter making the request. *** delivered it on May 28. June 25 I called API in Winnipeg I spoke to a woman who told me I owe 359.52 from January . I informed her my fees were paid until March . I requested my account to be calculated properly so I can pay the fee that I actually owe, April- June and have my monitoring discontinued ASAP. July 20 I called API in Winnipeg again and spoke to Ayla, she informed me that the account was closed and my final invoice was $119.00 and would be mailed to me. No invoice received. Aug 5 2020 I received a registered letter from API Toronto informing me my account is seriously overdue. I owe $359.52 and it would be sent for collections.They claim to have attempted to contact me on many occasions. I have not been contacted by phone, email, or ***. The only communications that have taken place are described above. Aug 5 2020 called Ayla in Winnipeg again and informed her of this demand letter. She said she would send me the proper invoice by the end of the week and get the $359.62 cancelled. No invoice received. Aug 5 2020 I also called API in Toronto, the Accounts Receivable Dept. I spoke to Della who told me my account is still active and the $359.52 is for monitoring March -Feb 2021. Della told me that Ayla would take care of my account. I have not been satisfied with the handing of my account by these people. I just want the monitoring to my address discontinued, a properly calculated final invoice covering March - June ,( actually since I requested the monitoring discontinued by the end of May they should only charge me until May ), written confirmation of the date of service discontinuation, and no further contact from this business. I would never have chosen this company, my contract was sold to them. *** Customer April G