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I ordered Propane from Amerigas on December 7, 2020. I have been a customer for 28 years in good standing. It is now December 31, 2020. I still have not received propane after numerous calls. They now hang up on me when I call to see my status.
In June of 2020 I paid Amerigas a 150.00 contract fee for lock in price and 10 business day delivery. They have not honored the contract.
I am now dangerously low in propane and am using electric space heaters to survive in December and now going into January. I'm afraid my house will burn down from these space heaters and worse I'm afraid I will lose my job because I cannot leave these heaters unattended for my 12 hour shift. I live in a modular home and my pipes will freeze without heat, so I will be left without water as well. It's been almost 1 month with no delivery in sight and nowhere to turn. Please help! I'm in a survival situation for my and my sons life.
Desired outcome: A full propane delivery for my 500 gallon tank.
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Carol understand your frustrations we called on 12/15 given a 7-10 window we were at 20%. Its now 12/31 said don't know when we'll be out tank at less than 5% so guess we'll run out. Worst customer service I've ever seen. I have elderly parents here they have to try and stay warm for medical reasons.