The complaint has been investigated and
resolved to the customer's satisfactionResolved Amerigas — Incompetence /Fraud
resolved to the customer's satisfaction
I have always paid my gas bill in 2 parts and did not mind the late fee I was charged. I received a call from the AmeriGas office in Sierra Vista and the lady offered to set me up on a payment plan to avoid late fees. I did not care either way so I agreed . Each month I submitted the payment that we had agreed on . I was never late.
Then one day I was out of gas. Amerigas has a contract with us to refill our tank once we hit 20%. We could not understand why they did not come to refill it.
Of course this happened on a weekend. I called the gas company thinking it must have been a mistake on their part. They informed me that because I was making payments they would NOT refill my tank until the bill was paid off. Now mind you the lady I had made the agreement with on the PHONE ( DON'T EVER DO AGREE TO ANYTHING ON THE PHONE) never mentioned a thing about this.
I explained my issue with the Amerigas main office and they said that the local office were sure to straighten this out come Monday. So Saturday the gas truck came ( emergency gas delivery) extra charge- because the tank was empty everything needed to be checked and pilot lights relight ( extra charge) plus I needed to pay for the entire delivery of gas right then and there. It came to about 700$ cash with extra fees .
I showed the driver proof that I had paid monthly like agreed. He was as outraged as I was but there was nothing he could do. When I called the Sierra Vista Amerigas office that Monday the lady conveniently forgot that she ever spoke to me and said there was never an agreement made. She had no records of this so no refund on the extra fees for me.
I can only urge anyone that reads this. DO NOT deal with Amerigas. There are other companies out there that provide good honest service. To this day and I don't have Amerigas anymore ..if I go to the main Amerigas website and log into my account I still show a balance due even so its been paid off a long time ago.Haven't gotten a bill since I paid it off. I don't have a tank anymore switched to electricity costs about the same.
YET there is still a balance due for me on the Amerigas website. Ridiculous ! The main office has apologist to me and faulted " slow" payment processing. Unacceptable ! I can only imagine that hag needed money and figured thats her way to get it by stealing from the company.
Amerigas- SierraVista AZ= FRAUD
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