AmeriGas Propane

Date Dec. 8th 2022. approximately 4:45pm.

First let me say that I had the absolute worst Amerigas customer service experience today with the rudest agent I have ever dealt with in my life.

I received a bill stating lack of tank rental payment plus a late charge. The agent I spoke with was no help, rude and was of no help. I had a hard time understanding her and all she did keep repeating they had no record of payment. I checked my bank account the payment and the payment posted and I had a confirmation number from bank which I tried to explain to agent to no avail. I finally asked her to speak to a supervisor. She asked me why I wanted to speak to one. I asked her name which I never could make out. I also asked if she had a rep or operator number but she said she could not give it out. I repeatedly asked to speak to a supervisor to which every time I asked she responded by asking why I wanted to speak to one and refusing to connect me to one so I could resolve the issue. I offered to send screen shot of my bank confirmation but i said i was not going to send payment again until I understood where my money had gone. I finally gave up as it was useless with this customer service rep.

I called Amerigas back and will say the agent I spoke with the second time was courteous. The agent said she would drop the late charge if I was willing to pay right then i declined until I knew where my money had gone. I asked once to speak to a supervisor and she responded let me connect you. It was along wait and she said she will have one contact me within a day.

I contacted my bank and they verified they sent my check but it was never cashed. I had her cancel that check and send a new one minus the late fee.

So it appears the check was misplaced or lost but bank is reissuing check minus late charge.

Again the first agent was the rudest I have ever dealt with. Still flabbergasted to was refused to be allowed to talk to a supervisor for assistance in resolving issue.

Roscoe Poole Jr. 1208 Pruden St. Edenton, NC 27932 acc.no# [protected]

I pay $119.00 ea. year to maintain the price of gas per gal, yet my tank is only filled twice a year.

I have been with this company over thirty years, never heard of renting a tank, is that too long?

Amerigas closed its Edenton office a year or so ago and I would like to know more about this account activity Date: 11/30/ 22([protected])

as a senior citizen I am at the point of trimming every bill that I can so I can survive.

my email address is. [protected]@mediacombb.net

We received a new tank on 5/10/22. We just moved in to this house in 2021 and the tank that was here did not have a gauge and became empty. They did a swap out and installed a new tank. The tank holds approximatly 60-70 gallons of propane. We ran out of gas on 11/21/22. We only have a gas stove, there are just two of us and we dont cook very much. I spoke to someone on 11/21 they said someone local will be in touch. No calls - I called back on 11/23. They said they will expedite this delivery. I had 10 people in the house for Thanksgiving and still no gas. The delivery came on 11/28. The delivery man said there was a leak at the gas connection that Amerigas had installed on 5/1/22. We know it was then because the house was painted in January of 2022 and the only part of the gas line that did not have paint was where Amerigas installed a new T in the gas line (no paint). This explains why we ran out of gas so quickly. How can you hook up a new tank and not check the connections before you leave?

The gas was delivered to the tank but the tank is locked off and we have been told that the next service date is December 16, 2022. Of course I promptly received an invoice for the new gas in the tank. This is going to be a very easy fix. The gas is leaking at a point where a nut attaches to a T. I cant believe they cant send someone out earlier then 12/16. Needless to say Amerigas has made Thanksgiving 2022 and the holidays a year that will not be forgotten.

I was charged, by Amerigas, $4.18 a gallon for propane. Propane is $2.39 a gallon in this area. I have been an acquired customer, for 45 years. They bought all the companies through the years, that I used to do business with. I am in contact with the Oklahoma State Attorney General's office about price gouging. And, I am going to talk to an attorney about a class action lawsuit, for past price gouging of all these years, for ALL of the people done wrong by Amerigas. I am going to do my best, to make this a high profile lawsuit, so that the world will see, that the Goliath of a business, can be taken down by the small David's of this world. This will be the best human interest story of the decade. And just maybe, big business will think twice before they ever cheat us little people, ever again.

I have been an Amerigas customer since 2000; today I called to terminate my account. I can no longer tolerate the yearly fee that I am charged for varying reasons. I have been told I was charged because I did not arrange for a delivery by a certain date. I have been told it is because I did not arrange for a double delivery. All of this occurs after the fact. I am a senior citizen on a fixed income; I cannot bear the burden of these extra charges for violating a requirement that I never knew existed in the first place.

On October 24 I ordered 50 gallons of propane, when I received my invoice it was for 250 gallons. I spoke to a resolution specialist on November 17 and he assured me that on November 22 they would come remove the 200 unauthorized gallons and re invoice me. I have had zero luck in reaching anyone at the customer service center that can fix this issue and now they say I’m past due. Any help would be appreciated

We closed on a house in October 2022 and immediately called to set up service with Amerigas. As of today, Nov 28th, we still have no propaine and the phone calls are ridiculous. We talk to a different person everytime and they just say whatever they need to get us off the phone. WE HAVE NO GAS TO HEAT OR COOK WITH and all they say is I am sorry. They dont have an inspector in the area to inspect the tank before they can fill it in Florida. They tell us we dont have an acct, yet I was sent a bill with a zero balance. They say the acct is incomplete because the agreement has not been signed, yet when I go to their website, the document to sign will not open. I have been trying for 3 days to sign this document and the last person I spoke with said the site would be up in one hour. I have been trying for 3 days.

The really sad part is I have tried to get another propane company to come in because I am disgusted with Amerigas. Another company wont come in till Amerigas disconnects from my house and removes their tank. This is a nightmare. IIt is cold in my house and I am tired of eating out. Horrible customer service and I am at my witts end.

Our propane contract is 'auto fill'. Should have been filled on 05 November, 2022, but wasn't. We ran out on 23 November and have called Amerigas every day since then, and are always told by a mid-east call center that we will receive a delivery 'today or tomorrow'.

We are in our mid-seventies, disabled and sick. We can't handle much more of this.

We can't contact the nearest BBB and Chamber of Commerce has not answered phone. Both are in Flagstaff, AZ.

Suggestions?

Rev. R C. Schumann, DD

I placed an order (prepaid) for 100 gallons on November 15, 2022 and was promised delivery between November 16 and November 22. No delivery, I called and I was promised delivery on Nov. 23rd, no delivery, I called and was promised delivery on Friday, Nov. 25th or the morning of Sat Nov. 26th-no delivery, I called on Mon. November 28th and was told that I was scheduled for delivery today between 1pm -5pm and I was #15 out of 16 to be delivered and was told I need to be there for delivery because I was at 6%, I requested a call when they were on their way so I could leave work to be there. At 3pm still no phone call, I called and was assured that they were going to deliver today, and they again noted that I would receive a call when they were almost there. No phone call, no delivery. I requested an email each time I called with a written promise of delivery, of course that did not happen. This is unacceptable, I am a pretty understanding person, so instead of lying to me they could have explained what was happening. I feel like the foreign country that handles their customer service - the reps are very good at lying and avoiding taking any accountability for their poor customer service, DO NOT CHOOSE THIS COMPANY!

On October 31st, we ordered and paid for $611 worth of propane with a promised delivery date of November 7th. No one showed up on the 7th. We called and were told it would be delivered on November 18th. Again, no one showed up. We called and were told that a repair or replacement of the tank was needed and a new delivery date of December 5th was given. Because the tank was now below 10% we asked for an escalated delivery and WE HAVE A VOICEMAIL stating the tech will be here today (11/28) between 9-12. At 11:45 I called and was told there was no service request in the system. When I stated that the company that serviced our previous address did not charge us until delivery, I was told the service agreement states in advance payment is required. I asked to see a copy of the agreement to determine Amerigas responsibility and they ignored my question. I asked numerous times for the complaint to be escalated to management but I was repeatedly ignored. Meanwhile, we were being told that they were pulling a tech off another job and we should expect him shortly. No phone calls, no follow up and at 4:15 the tech is still not there. Even after his visit today, if he shows, propane will not be delivered until whatever repair is needed is done and they will likely try to charge for that for a tank they own. The only thing I can say about Amerigas consistency is that they have been consistently BAD from top to bottom, beginning to end. And holding our $611 hostage for 2 months by the time this is done.

I've already emailed Paul Ladner hoping to get my situation resolved.

I put in my online delivery on November 11th and my tank is still on 0% till this day Nov 27th.

Went through Thanksgiving with no way to cook and my house frozen I've spoke to supervisors and just felt like I've been lied to the entire time,I had an expedited 1 day order on monday the 21st and still no delivery!

Account # [protected]

Amerigas has misled customers in the Cibola County, NM area by demanding payment prior to delivery without admitting they will be gouging residents for an extremely higher price than the typical / average NM market- price per gallon.

When the propane is delivered, you are not aware that they are price gouging seniors, local tribal members, and low-income residents $3.349 per gallon, tacking on city taxes for county residents, and taking advantage of the dire need for heating fuel in the winter.

They are also charging a minimum $36.00 late fee for tank rentals without invoicing or sending notifications in a timely manner or at all.

I have been trying to reach someone locally to get my deposit returned.

I have moved from the home that I had an account with you. When speaking to someone on the phone (and each time I call it's someone different) they tell me it will be handled.

How do I speak to a live person from my area?

My account # is [protected] - service address is 108952 Hwy 395 #25, Coleville, CA 96107. My name is Terry Lamb. My phone number is [protected]

I have since moved to 100 Park View Lane, #166, Savoy, IL 61874

I

I look forward to hearing from someone!

I have been a Amerigas customer for over 20 years. When I started with Amerigas the agreement was to have one fill up per year and there would not be a tank rental fee. I had a fill up in January 2022 and now they want change the terms and charge me $147.56 plus $36.00 late fee. I called them on 11-02-22 and spoke with someone from I'm not sure where because I could barely understand her. That another issue is that they got rid of all their office personal in the local branches. I also told her that the gauge has been broke on this tank for well over ten years and Amerigas has done nothing to fix this problem. As close as I can tell this tank was manufactured in 1974 and has not been recertified.I did receive a copy in February of new terms and after reading it it stated that if I do not accept these terms send a written statement stating that I do not accept these terms for I did send them a letter stating I do not accept.

Your employee Christopher Whitmire - airborn- who is in Kansas right now has had his family living with him for 3 weeks in his hotel room with 3 small children and his wife! They use the Amerigas credit card for their daily food and groceries! The wife uses the rental car daily that y’all have paid for and provided that’s the reason he wanted to drive so his family could come and live with him in the hotel. They started out in a Missouri hotel and moved to Kansas City hotel later that week. I just thought y’all should know! I have photos from the wife’s Facebook page.

I contacted your company about new propane gas installation. I told the representative that I spoke with that there was an old propane tank that would need to be placed on the ground so their tank can be installed. I asked how much the cost would-be to do this. I was told they would remove the old tank and install the new one, the installation fee should be around $99.00 dollars. I agreed and asked to be signed up for their propane gas service. I was so very hurt and disappointed when I received a bill for $699.17 for installation, plus the $557.78, I paid to fill the tank. I called numerous times trying to get answers as to why I was told one thing and then charged another. Every time I was placed on hold, told that the charge was being reversed and credited back to me and never was or hang up on. I am a senior on a fixed income and was most disappointed with what happened to me. Why can't someone give me a truthful answer, not place me on hold and never come back to the phone and explain why I was told one thing and (lied to) and have another done.

We have been customers in good standing for over 12 years. We were late paying the annual tank fees (we have 2 tanks-an oversight on our part) and received a notice in July indicating our service had been suspended until payment was resolved. We paid, we received a delivery in Aug 2022, were subsequently billed on 8/9/22 and paid on 9/1/22 (due date 9/8/22). All seemed normal and we did not receive any notice that our account terms had been changed. The problem came to our attention when we went to use our spa and noticed we had no propane in that tank. When we phoned customer service, we were informed that our account was put on will call and we had to pay up front for our services. After much frustration with the rep, we escalated the call to a supervisor (Fri 11/4). They explained again we were put on will call/pay up front but after a brief discussion regarding our long-term customer status, the fact that we paid the bill and had received a delivery after that payment and paid as usual, the supervisor said he would fix the issue and put our account back to the way it was with no further action on our part. The supervisor told us to call back the next day after 10 or 11 to request a delivery. If needed, we could request an emergency delivery and have the delivery by Mon or Tues. We determined an emergency delivery wasn't necessary, so we called today, Mon, 11/7. We were back to square 1. The rep said we were still on will call with pre-pay. If we wanted to be billed, we would have to run a credit check. The supervisor we spoke with on Friday did not follow through by fixing the account and left no notes about our conversation in the file. When I asked to escalate the issue today, they said there were no managers available for me to speak with as they were with other customers. I told them I would wait but they refused to transfer me to a supervisor or manager. Nothing was resolved other than we had to pay up front for a delivery to occur some time in the next 7 days. Due to the frustration I informed the rep we would be exploring other propane companies and I inquired about how to go about removing the current tanks if needed. The rep indicated he couldn't provide any information on that service as there was no one currently available to perform the service. So even if I found another company, I am still hostage to this company because they can't find someone to come pick up their own equipment/tanks. The Customer Service department is unable to handle anything other than simple delivery requests. They have no authority to speak to issues and are unable to resolve matters. It's a waste of time and energy.

After cancelling our service with Amerigas because they lied to us about deliveries by not even showing up, we asked to terminate the account. After that we asked for a tank removal because it is an Amerigas tank. When the day arrived and they didn't show up, I called them & they denied there was a tank removal scheduled so I made one and demanded an email as proof, which I got. When that date arrived, they didn't show up. When I called, they again denied there was anything scheduled. I said the email I was looking at & have in my possession contradicts that. The only thing the "customer advocate" offered was to [censored] on my info to the supervisor. I've got another supplier waiting to get his tank installed.

I have a 500 gallon propane tank buried in my yard to fuel my generator which I purchased in 2017. This recent hurricane/tropical storm IAN resulted in using the generator for the 1st extended period since it was installed. Used just over 44 gallons of propane at $5.429 per gallon, according to the bill for refueling the tank. That was earlier this month, today I received a 2nd bill from Amerigas for tank rental renewal of $216.73, the previous year's rental bill was $100.29. I called and spoke to customer service, was told yes, the rental fee goes up a little each year, but over 100% seems a bit extensive, they checked and they say the new rate is correct in their eyes. I recently found out that many companies offer a senior's discount, so I asked about that since I am 71, she said on the tank rental no discount, but if I would have asked about it when ordering the propane earlier in October, that I would have received a 10 cent per gallon discount, which they can't provide retroactively, but I can get it on my next order if requested. I do not understand how a company can gouge it's consumers on everything. I am disabled on a fixed income, my monthly income does not go up, every product and service has increased drastically over the past few years and I am quickly getting to the point where I can't continue living in my house because I can't afford the services.

I placed an order for 185 gallons of propane on September 30, 2022, which was also confirmed by a text on September 30th and it was supposed to be delivered on October 07, 2022. I called on October 10th and have continued to do so everyday since and I am repeatedly told that my order is now a priority, an emergency and he or she is the person to get it done because they have talked to the delivery specialist. I have even had some to say that they have talked to the delivery driver and they are in route to my home. Others have said that the driver said that I am the first one on the list for the next day. I just want the 185 gallons of propane that I have paid for and has been deducted out of my account since October 3, 2022. By the way when the money was deducted out if my account on October 3rd, I also got a text that my ordered was being processed but on October 11th and October 17th I got a text that my order was confirmed but the process procedure was removed. Everyone says the same thing but no one can get me the propane.