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Spire Energy (formerly Alagasco) Complaints & Reviews

Spire Energy (formerly Alagasco) / over charged

Cr
Oct 04, 2018

Account: 200001269708 I have been complaining about my bill being too high and consistently having charges added in between bills. Every time I've called in I keep being advised that once everything is figured out they will call me back(of course no phone call. This is my final attempt to...

Spire Energy (formerly Alagasco) / billing

Fe
Sep 16, 2018

Spire has continuously lied to me about my account. They have overcharged me from the time the switch was made with them from Alagasco. I have called 3 times over the course of 6 months inquiring about my bill. I have been lied to each time I called asking customer service why my bill i...

Spire Energy (formerly Alagasco) / turned gas off

Iz
Aug 02, 2017

I have been paying my Alagasco bill on time every month and this month my bill came through text message and it has only Been five days and they cut my gas off !!! that is ridiculous !!! SO DEAR ALAGASCO, you're nothing but a money hungry disgusting company who does not give a s***...

Alagasco / Disconnection

Wi
Feb 10, 2017

My gas was disconnected on Thursday FEB. 09, 2017 after coming home with my wife from GA. Cancer center, we paid our bill in full plus the reconnection charge the next day which is Friday 10, 2017 at 6am over the phone. we call the gas company when they opening expecting to have our...

Alagasco / payment

23
May 28, 2014

I Always make my payment on time or before it due. On may 3, 2014 I put two twenty and one ten inside there drop box, then I comeback may 4, 2014 and I comeback and had my sister put another $50.00 into the drop box. A week later alagasco sent a letter that said i only made one payment of...

Alagasco / This is absolutely assanine

Jo
Apr 02, 2012

We went to set up new service at our local Alagasco (Selma) only to find out they no longer have a customer service. They gave us a fax number to send our rental agreement and copy of our drivers license. No specific person to send it to, just fax it. I call about 30 minutes later to...

Alagasco / The people managing Alagasco are bloodsuckers, they cannot be called human beings

Li
Feb 01, 2012

Alagasco (God knows why) stopped withdrawing money from my bank some months ago. I wrote them emails (never returned) and made phone calls (never returned) to inquire about the issue. Since I had enrolled in paper less bills, it turned that I was not receiving paper bills either; instead...

Alagasco / Company unwillingness to assist customer after disconnect

Ep
Jan 26, 2012

Rude agents - and the way Alagasco treats their customers that have had service with them for many years and they are not willing to work with anyone after their service has been disconnected after paying the balance due for bill IN FULL except the reconnect and deposti charges - they want...

Alagasco / Providing false information to get money

Hi
Jan 23, 2012

I made a call to ALAGASCO spook to Cassandra and her supervisor Rivera. I was assured that if I made a payment before the end of business day that my services would not be interrupted. Yet my services were interrupted and now they are telling me that I have to pay a reconnect fee and a...

Alagasco / Horrible cust service & crooked business

Mk
Jan 10, 2012

I paid the "past due" amount on my bill ONLINE because for some reason I do not receive statements in any form. My service was disconnected without warning on a Friday, when I got home & realized this I called & of course they were closed for the weekend. The emergency line person wa...

Alagasco / Bad customer service

Je
Dec 25, 2011

We went to set up new service at our local Alagasco (Selma) only to find out they no longer have a customer service. They gave us a fax number to send our rental agreement and copy of our drivers license. No specific person to send it to, just fax it. I call about 30 minutes later to...