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Spire Energy (formerly Alagasco)
reviews & complaints

Spire Energy (formerly Alagasco)
reviews & complaints

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17 complaints
1 resolved 16 unresolved
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C
8:33 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have searched Spire's website in search of where to post a complaint but have been totally unsuccessful.  Everything steered me to the local  customer service office.  Why would a customer call the customer service office to lodge a complaint against the very people with whom you the complaint?My complaint begins with receiving my statement dated...

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L
10:14 pm EST

Spire Energy (formerly Alagasco) - Relighting water heater pilot

ATT was installing 5g in the area late January 2022. They broke the gas line to the neighborhood. They came to relight the pilots. Our upstairs has its own water heater and is only used by visitors. When Spire came to relight we forgot about the upstairs water heater. I had company on 3/4/22 and discovered there was no hot water. Spire will not come and relight the pilot. Terrible customer service and lost revenues for the company because my water heater is not heating.

Desired outcome: Someone to come out and light the pilot.

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P
3:10 pm EST

Spire Energy (formerly Alagasco) - Loan balance

To Whom It May Concern,
Tuscaloosa
I'm a customer of Spire, I have a problem with customer service explaining to me why my loan balance (heating and air conditioner replaced) is not decreasing. I was told that Spire made a transition 9/1/2021 since then my loan balance remains the same it's now December.
This is showing on my online Spire account information below as of 12/16/2021:
Loan information
Loan Number Start Date Balance Installments Paid Amount Action
[protected] 09/01/2021 $5, 256.70 2 of 39 169.37
Please can someone explain this to me why my loan balance has not decreased since your transition. Before Spire transition I could see where the balance was decreasing now I can't. Your online balance of the loan remains the same.

Thank you

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1 comment
A
Feb 07, 2022 8:48 pm EST

keep your receipts. Then, if you are right, then you can take them to court. It will not cost you anything. Just call the public service commissioner's office and file a complaint. they will help you. You will get the help you need and your money back. This is what I did with Alagasco. I got my money back, after I appeared before a judge and told him my story. I had my receipts to back up my claim. Alagasco was replaced with Spire.

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ADVERTISIMENT
S
10:23 am EDT

Spire Energy (formerly Alagasco) - I am complaining about the increase in my bill as well as not receiving my bill

I have been having issues with Spire since February. I have called several times about bill amounting up to $232.00 as well as never receiving a bill. I talked to the supervisor and she stated everything was handled well it's been month again and I have received a bill yet I call and my bill is almost $200.00. I also found out they were sending my bill to my old address which I haven't lived there in over a year plus I have service in my name here and couldn't nobody tell me why was that. I just want to cancel my service at this point

Desired outcome: Them to straighten out my account

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S
4:10 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wow, what a hellish night! I took the dog out around midnight and as usual, this month smelled the odor of gas. As we've done several times this month already, they sent out another technician (between 4-5) for the exact same issue. Spire's rude and obnoxious female technician woke us from sleep at approximately 1:52 am. Startled, I went to the door. First...

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M
10:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 1/7/2020 I missed my payment, the next morning I paid my past due. While I was out picking up the kids I come back the gas is off, after talking to customer service they said because it was not paid by 430 the previous day I had to pay the full balance, reconnect fee, and additional deposit. I wasn't able to do that at the time so the next day which i...

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C
1:01 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Account: [protected] I have been complaining about my bill being too high and consistently having charges added in between bills. Every time I've called in I keep being advised that once everything is figured out they will call me back(of course no phone call. This is my final attempt to get my account rectified or it may result in to me having to have an...

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F
5:26 pm EDT

Spire Energy (formerly Alagasco) - billing

Spire has continuously lied to me about my account. They have overcharged me from the time the switch was made with them from Alagasco. I have called 3 times over the course of 6 months inquiring about my bill. I have been lied to each time I called asking customer service why my bill is continuously increasing even in the summer with the budget. I absolutely hate Spire service. I never had these problems with Alagasco. Spire company is absolutely horrible.

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1 comment
S
Jun 04, 2021 10:24 am EDT

I'm currently having the same issue

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6:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been paying my Alagasco bill on time every month and this month my bill came through text message and it has only Been five days and they cut my gas off !!! that is ridiculous !!! SO DEAR ALAGASCO, you're nothing but a money hungry disgusting company who does not give a s*** about your customers at All!!! ...by Choosing to cut someone's gas off when...

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ADVERTISIMENT
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11:05 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My gas was disconnected on Thursday FEB. 09, 2017 after coming home with my wife from GA. Cancer center, we paid our bill in full plus the reconnection charge the next day which is Friday 10, 2017 at 6am over the phone. we call the gas company when they opening expecting to have our service turn on, after talking with customer service rep, the supervisor...

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I
8:23 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I Always make my payment on time or before it due. On may 3, 2014 I put two twenty and one ten inside there drop box, then I comeback may 4, 2014 and I comeback and had my sister put another $50.00 into the drop box. A week later alagasco sent a letter that said i only made one payment of $50.00 on may 3, 2014.. i call alagasco they response an said i have...

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J
3:21 am EDT

Spire Energy (formerly Alagasco) - This is absolutely assanine

We went to set up new service at our local Alagasco (Selma) only to find out they no longer have a customer service. They gave us a fax number to send our rental agreement and copy of our drivers license. No specific person to send it to, just fax it. I call about 30 minutes later to follow up to make sure they had received. The lady could not help. She said it would take 1-2 days for "the department" to "process my fax" and they would give us a call. She could not tell me if my fax was received! Here it is Friday and no call. We called to follow up and guess what, they had NOT processed our request for connection. It has been below freezing, no heat, no hot water! Can you imagine how comfortable it has been with young children crowded in one bedroom with a small space heater and boiling water for a bath? I guess Alagasco do whatever they want, without a care in the world because they know we have no other options. This is absolutely assanine!

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1 comment
A
Apr 02, 2012 3:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

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L
5:52 pm EST

Spire Energy (formerly Alagasco) - The people managing Alagasco are bloodsuckers, they cannot be called human beings

Alagasco (God knows why) stopped withdrawing money from my bank some months ago. I wrote them emails (never returned) and made phone calls (never returned) to inquire about the issue. Since I had enrolled in paper less bills, it turned that I was not receiving paper bills either; instead, an email with that read "click here to see your bill" but there was nowhere to click. I could not log in into my online account since I did not remember my password and ID, did not have any paper or URL where to retrieve my account number either, and they did not answer the phone.

All and all, they cut my gas service, now they want me to pay a reconnection fee of $50 plus $179 security deposit just in case my service is cut out again. Since they left a note with a telephone number that I could actually call, i complained to them. The person on the other side of the phone told me that it was not her fault, that she would be making much more money with all the reconnection fees and security deposits, but that Alagasco would not reconnect the service without that money.

I told them that I would live happier and better without Alagasco. The people managing Alagasco are bloodsuckers, they cannot be called human beings. The law of Kharma will inevitably fall upon their backs.

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E
9:54 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Rude agents - and the way Alagasco treats their customers that have had service with them for many years and they are not willing to work with anyone after their service has been disconnected after paying the balance due for bill IN FULL except the reconnect and deposti charges - they want reconnect charges and deposits before your service can be turned...

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ADVERTISIMENT
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5:53 pm EST

Spire Energy (formerly Alagasco) - Providing false information to get money

I made a call to ALAGASCO spook to Cassandra and her supervisor Rivera. I was assured that if I made a payment before the end of business day that my services would not be interrupted. Yet my services were interrupted and now they are telling me that I have to pay a reconnect fee and a down payment. Therefore I have now been lied to by two people. Then I called back and talked to three different people and nothing was resolved. Not only was it not resolved I have been told that there guarantee was no good and met nothing because they could not contact their employ in the field to stop the cut of process. While the gentlemen that were here disconnecting the service, they informed my husband that he had a phone that customer service could contact him on. So I don't understand who does not know how to do their job or just doesn't know the correct information. When it is winter and people have to have the service and why they will say one thing and another happen.

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M
1:01 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I paid the "past due" amount on my bill ONLINE because for some reason I do not receive statements in any form. My service was disconnected without warning on a Friday, when I got home & realized this I called & of course they were closed for the weekend. The emergency line person was completely & inexcusably rude & told me I'd have to call on Monday. So...

Read full review of Spire Energy (formerly Alagasco)
J
1:49 pm EST

Spire Energy (formerly Alagasco) - Bad customer service

We went to set up new service at our local Alagasco (Selma) only to find out they no longer have a customer service. They gave us a fax number to send our rental agreement and copy of our drivers license. No specific person to send it to, just fax it. I call about 30 minutes later to follow up to make sure they had received. The lady could not help. She said it would take 1-2 days for "the deparment" to "process my fax" and they would give us a call. She could not tell me if my fax was received! Here it is Friday and no call. We called to follow up and guess what, they had NOT processed our request for connection. It has been below freezing, no heat, no hot water! Can you imagine how comfortable it has been with young children crowded in one bedroom with a small space heater and boiling water for a bath? I guess Alagasco do whatever they want, without a care in the world because they know we have no other options. This is absolutley assanine!

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1 comment
J
Aug 21, 2018 5:19 am EDT

Three times in less than a year my gas was cut off without any warning or reason. Twice THEIR auto pay system failed and once they neglected to transfer service even though I submitted a notice online. If it wasn't for their unfair monopoly then I would never use this corrupt organization again.

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