Incompetence /Fraud
I have always paid my gas bill in 2 parts and did not mind the late fee I was charged. I received a call from the AmeriGas office in Sierra Vista and the lady offered to set me up on a payment plan to avoid late fees. I did not care either way so I agreed . Each month I submitted the payment that we had agreed on . I was never late. Then one day I was out...
Read full review of AmeriGas Propane and 4 commentsRipping consumers off
Companies failed to inform the public about the changes in pounds of gas sold for the same price. Not telling the consumer was dishonest and we feel ripped off.
The complaint has been investigated and resolved to the customer’s satisfaction.
Terrible company
I have been a loyal customer of Amerigas for almost 3 years. Yesterday, I came home to find my gas turned off and a note in my door stating that gas tanks were locked because no one was home to sign the lease. I first thought that there was an unpaid balance on my account. When I contacted Amerigas, I was told that there there was $0. balance, but my tanks were locked because there was no signed lease in my records. I was then told that there would be a charge of $109.00 test my gas lines. (A requirement to have the gas turned back on).
After speaking to a 'manager'. I was told that they would waived the fee. However, the earliest that the gas would be unlocked would be Friday between 12-4PM. This I considered unacceptable. Without any notification, Amerigas locked my gas tank because somewhere (as I was informed), someone in one of their departments failed to document the leases, and I am among hundreds of accounts that fell through the cracks. They are in the process of locking any gas tanks without signed leases.
I am now stuck with 200 gallons of gas (fully paid for) that I cannot use until Amerigas comes to unlock the tanks on Friday (4days). If I agree to pay this $109 - surcharge to test my lines, they could have the service restored earlier.
This is unreasonable and I don't understand how a company can get away with penalizing a loyal customer for something that their employees failed to do over 2yrs ago.
The complaint has been investigated and resolved to the customer’s satisfaction.
My son, a disabled veteran has contacted Amergas several times to have his tank removed because of outlandish charges. I help him keep his bills current and he has decided to switch to a company that has customer service that does not exist. He just got a bill for 30 bucks late fee which is really gouging. He is using space electric heaters rather than buy propane from this poorly run company.
I want to have my underground propane tank removed. I am facing 200 rental fee and the late fees are building. I have no intention of paying them, I have no contract. I will cost 400 to remove the tank. I had a seriously bad situation where my gas was 'locked off' for not paying a bill on time, when it was their online system that failed. It was the remaining 450 on a 900 gas bill. So some of the gas the locked me out of was my own. No phone call, no notice. no heat nor hot water in the WINTER. And to get it reconnected, 115. They have you by the balls.
I would switch 5 gallon tanks one a week for the rest of my life (and I am young) rather than pay them.
I think this industry is due for some regulation. THOUGHTS? Anyone ever win besides them?
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
They pride themselves with providing their customers with the highest level of customer service, well if all these complaints represent the best Amerigas can do, then they should not be in business.
this company should be ashamed of itself the way it does buisness, im still waiting for them to get my tank after i cancelled their service after they bought my local company out. now they just sent me a $185 rental fee bill! you gotta be kidding me!, the dam tank is still here and they are sending me bills for it after i told them to pick it up ! i am just gonna switch to another local supplier. im not paying their EXTORTION bills! F*** THEM! 10 - 15 - 10
If you have or are considering purchasing propane gas from the Amerigas company! STOP, RUN AWAY!
You will be mis-billed, told misinformation, charged outrageous rates far beyond other companies rates, they will deliver gas when you do not want it and wont deliver when you do want it.
They will deliver when rates are high. Your bill will almost never be correct and you will spend hours on the phone getting it corrected. The lock in rate now is $1.89 12/04/2009, 4 other companies lock in at $1.49.
They will lock you in until March and then deliver gas in April at 2.40 and bill you. If you are on even billing they will raise your monthly rate to make up for the difference in your estimated gas use and the gas they just filled at a higher rate when you don't need it.
This company is a predator that preys on the American public. If you want to terminate your contract you will be hit with pumping fees and tank removal fees that are high enough to discourage you from switching to a better supplier.
I have spoken to many Amerigas customers in my area of OHIO who have had the same experience and have switched at their own expence.
RUN RUN RUN! DO NOT LOOK BACK!
Fraudulent Tank Fill and Overcharge
I am yet another victim of Amerigas fraudulently charging customers. In short, they charged me for propane I didn't actually receive. I was 25% full on a 500 gallon tank and was 85% full after they filled it per the gauge. I was billed for 70% fuel. They claimed to have filled the tank to 95% because of the cold temperature and stated my gauge might not reflect this. I have never had a problem with my gauge, but that was their excuse. The meter ticket had the wrong customer information on it to boot, which they also said happens from time to time. Amerigas would not make good in the matter. They are outright cons, and are the highest priced fuel company around additionally. Once my tank is empty I will have them remove it, and I would like to forewarn others of their fraudulent practices so they aren't similarly victimized. Now I see on the news that they have even been shorting 20lb grill gas bottles. Steer clear of this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
I have worked in the LP gas Ind for more than twenty years.
And have worked for the majors like Great plains gas, National Propane, Witch was bought out by Columbia Propane, Witch was bought out by Amerigas, (don't work for them any more) And living in northern MI, Were in the winter we can have weeks on end with temps below zero deg. We NEVER fill our tank to more than85%. In the winter, And never more than 80% in the summer, If you fill a tank to 95% you are just asking for trouble, If the gauge on that tank is off by five percent, The driver just filled it liquid full, That was pure and simple driver error! Tanks should always be filled using the spitter/liquid level gauge on the service valve, Not by the percent gauge.
Refund
I have recently decided to change propane supplyers. We have amerigas and I have always felt they were over charging us. My research shows that they charge at least one dollar more per gallon if not more than other LPG supplyers in my area. They are rude on the phone and act like they are the only one to get LPG from. Its take it or leave it. IT took a couple of years but now my most better half agrees with me. Now amerigas refuses to refund our credit of $33.00. I am disabled but that does not matter to them.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
overcharging the public
I had switched to AmeriGas in the end of October 2008, I got my 250 gallon tank around the 7th of November.When I called to get it filled, the office lady told me that it would be about $560.00 since I was getting a new customer $1.999 a gallon first fill special. I was shocked at the amount.I asked her how she came up with that price, she then told me that...
Read full review of AmeriGas Propane and 40 commentsLACK OF SERIVCE
February 18, 2009 Sirs or Madam, My name is Christina Scripture. I reside in Pennsylvania and by default am a unfortunate customer of yours. I am writing this because I have spent 4 consecutive sleepless nights due to being held hostage by your company, Amerigas. I moved from Maryland where I received my heat in the form of natural gas. I bring...
Read full review of AmeriGas Propane and 3 comments
35 Deg. / 5 days no heat. Gas turned off!!!
Almost $2000 for a tank of propane. Had a verbal agreement and been making payments. Never got an overdue or termination notice. Last check was mailed to them on Sept26. I received a new statement the first week in Oct. Oct.10 I received my first termination notice ever.It was dated a week prior(Oct3rd). It said the balance had to be paid in full or...
Read full review of AmeriGas Propane and 3 comments
Overcharged
When I switched to amerigas at a very small cottage I was renting they replaced my 150 gallon tank with a 500 gallon tank. I told there driver this was way more gas than I usually get but he set the tank anyway. There is no doubt that the valves on the tank were leaking gas, the odor is unmistakable, I reported leaks and they were never fixed. I was on a c.o.d. plan and after I did not call to have tank filled for about 9 months (I started heating with electric heaters) they sent me a bill for 125.00 for tank rental fees.
The complaint has been investigated and resolved to the customer’s satisfaction.
Amerigas won't show up to fill our tank, waiting 5 weeks and NO communication.
They are price gouging, the local company, Ed Staub and Sons are charging $2:15 per gallon delivered. Amerigas is charging $4:50 plus per gallon.
Closed account with amerigas new ellenton sc 2012
tank picked up no balance on account. In summer of
2017 they decided to start billing for tank rental
out of thin air. Multiple calls to them response was
error taken care off. Continued to get same bill in
mail and phone calls at my house, Same response.
Turned me over to collections, NO RESPONSE.
We are sorry to hear about your situation and apologize for your recent experience with AmeriGas. AmeriGas prides itself on providing our customers with the highest levels of customer service and we would like to help. At your convenience, please contact Fran directly via email at customerfirstfran@amerigas.com so we can promptly assist you with this issue. To better assist you, please provide your AmeriGas customer number, phone number or the address and zip code where your propane tank is located. Thank-You. AmeriGas Customer Service.
I have had service if you can call it that for the past 9 months they have charged for emergency service when I was told they would not due to the fact that there was a leak in the regulator and it needed to be replaced, by the way it was never fixed. They have over charged for the deliveries I have sent letters and called and no one bothers to even look into it. The customer service is non-existant. We should get together and see if we can find an attorney who will file a class action lawsuit.
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I have never had anything but a bad experience with this company. From their malicious billing to their agents who don’t speak English, it’s a constant waste of time. They literally bank on you, not wanting to waste time to contest their malicious billing. It got so bad I moved home so I never have to deal with this company again!
Ive been using these guys for a while. They have a budget plan that is supposed to save money by averaging out the costs over a 12 month period. This has never been consistent. I'm shopping for other suppliers.
Predatory prices, zero customer service, unresponsive to complaints. No way to contact anyone in the United States.
I PAID FOR EXPEDITED DELIVERY AND NO ONE SHOWED UP. I already paid $441 for the propane but paid an additional 300 for faster delivery(suppose to be 24hrs).
Account: ending in 7845; account in Larry Wayne Beaver; Representative's broken English makes it hard to understand. Do not like speaking with a representative that may be in another country. Why offer a "local" number that is transferred to someone else in another part of the world.
6633 Castlewood in Carroll has been waiting for months for tank to be emptied and removed. Can we expect this to happen? I understand we can file charges for leaving trash in our yard.
We no longer use ameriGas. We need it gone to start a building project.
You don’t return calls. Your left hand doesn’t know what your right hand is doing?
You need to hire English speaking phone reps. Very pissed off at this point. This is absolutely ridiculous.
On August 17, 2023, if I go to the website for a quote it says $2.129/gal. When I request delivery online the price per gal. is $3.609 -- a 59% difference. I would have to say that's price gouging.
Account number:[protected],our agreement was to install on my propriety a500 gallons propane for no charge and no rental fee .On 01/10 23 i received an invoice for$ 2,444.70. if you dont solve this matter please remove thank asap.
Request Propane gas under contract.
Called company yesterday afternoon, requested emergency delivery. It never came.
Propane tank is completely empty.
Can't be reached., no matter what contact number their website gives during normal business hours.