AmeriGas Propane

I am on a monthly plan with Amerigas so that they regularly fill my tank and I never run out of propane that heats my home. The property is a rental that my elderly mother lives in.
She ran out of gas on Monday. Today is Friday. It is mid January 2022. The last time they filled the tank was April 2021.
I called Amerigas Monday for an emergency delivery and they said they would be out that day. They never showed. I called them again on Tuesday. They said they escalated the delivery and someone would be out. It is now Friday. I have called everyday since Monday and they tell me everyday that someone will be out. Still nothing. It has been below 20 degrees every night with highs in the 30s.

The local office here will not let anybody in. It seems they have outsourced all of their customer service. I cannot get in touch with anyone local or, anyone in charge for that matter. When I call everything they do is through emails and service tickets, which would be fine except the delivery staff and local staff DO NOT look at any of the notes the customer service people are putting in! I have asked for someone to call me repeatedly. The CS team say they put the note in but we're going on five days and still nothing. No gas, no phone call...nothing!

At his point this is a criminal matter. Amerigas is taking our money every month for a service and product they have not provided. We are in an emergency situation and there is no person in charge that I can contact and they are still not providing the product we already paid for.

I am currently on hold with the CS team for the 5th day in a row. She has just told me that they should get to me within 24 hours. I said this was unacceptable. I am already 45 minutes into this call and there seems to be NO resolution in sight. This has to be a criminal matter at this point and I am going to seek legal advice after this.

Run away, I thought this was a great company. But after being with them from 3 years.. They are crap! First let me tell you why we went to them 3 year ago. The propane company that had the account when we bought this home was refusing to upgrade the tank size to a 500 gal. When they picked up the tank they claimed that there was less gas in tank them actual and so wasn't going to refund the correct amount for unused gas. Thank god I took a picture of the gauge before it was picked up. Anyways amerigas saved us, they had a actual person answering phones off hours. We were able to order and get account setup on a weekend. Super smooth for everything. But 2 years ago, we were running though propane faster than normal.. Actual went out totally. They discover a pin hole leak on the control value of the hot water tank. We got lock out of propane use. Note I have hot water baseboard heat on propane and hot water heater. No propane =no house heat, no hot water - oh and this was the holidays. 2 weeks before christmas. Amerigas charged me for the leak check - $75 dollars, told us its our problem to get fixed. Was ripped off by a guy that replace the heater with the wrong kind a gas tank - natural is not lp. Amerigas put 50% in. Without my knowledge that the water heater was wrong. We run out of propane in days. Amerigas again locked us out. $2000 dollars in propane, labor and appliances, amerigas didn't care, charge us again for the leak check and I had no more money. It took another 2 weeks to get back up and running with both heater and water tank. We had no propane for almost a month. Did amerigas care — no, they made money on our bad luck. Not even a discount or payment plan. Now that brings us to my past two orders. With propane being a fortune. I decided to get the tank full before the full winter prices kill my budget. Order 380 gals which was $780, that was to get us to 80% from 40%. Amerigas delivery window was a ten days... 20 days later I got my delivery which instead of it taking us to 80% I was at 20% when they came. I called twice and their answer to why it was 12 days past the time frame. "I had 40%, I didnt need it yet".. I was pissed. Because of covid, my husband lost his job - single income with 4 people to budget for 6 months. I didn't need propane, I just like spending money on useless items. Right and money just falls from the sky. What gives a company the right to dictate when you get something you have paid for with promised a date. If there was c.O. D around maybe but 12 days past. Now today again I ordered $800 worth of propane. Promise time frame screen shot was 7th to 11th. On the 10th they changed it to the 13th. I called and confirmed we were getting a order today, even added gallons to the order which made it now $1000 order. All before 11am. 6pm no propane, tank is now below 10%.. Estimated 5 days left of propane. Winter cold front friday (tomorrow) I can't have my house temp above 60 degree or I will be out by the weekend (no service on weekends or after hours). Amerigas - no more live person after hours. Have a issue after hours - oh well. And to top all of this, in trying to find a way to get someone on the phone I got online into my account. They change my estimated % of my tank from 12% to 79% full. Really no propane and my tank is full. Falsified information is what you get with this company. I been nice and understanding but they are messing with the well fair of my family. They going to pay for my doctor bills when we all get sick because there no heat. No more with this selfish, expensive company. Remember the customer is 98% right, no customers=no money=no company.
They don't care about america, they are crap!

I called Amerigas last Monday (jan 3) to inform them that thier estimate of the amount of gas in my tank was wrong and that I needed a delivery as soon as possible to avoid running out of gas, ..I was told that an"expeditied delivery" was put in and I would get gas within 24 hrs..It is now the following Monday(jan10th) and I still have not gotten a gas delivery, despite calling EVERY DAY and telling the them the situation and being told that I would definitely be getting gas with 24 hrs .I have not run out only becasue i stopped using my gas stove to cook and instead have been using a camp stove powered by a 20 lb tank that i borrowed from a friend of mine who uses electricity to cook, .but also is waiting for a week for gas for his fireplace .Unbelievably bad customer service and OUTRIGHT LIES about when to expect delivery ..Oh, and when you call they can hear everything you say but everything they say is garbled, which they blame on "technical diffuculties" but is done on purpose to discourage calls

I have been on the phone for 4 hours today trying to get a customer service representative. I am either on hold for an hour and four minutes or they tell me their connection is bad and to call back and they hang up on me. I have full service on my end. So the issue is on their end. I live in Ohio and currently our home has not risen above 59 degrees because our propane is freezing in our tank. We have scheduled appointments since November to have someone come look at our tank and every time we schedule and plan our day around the service no one shows up. We are paying $167 per month for a service we cannot use and are in contract with AmeriGas for three years who is not providing us with the services promised. They allow our tank to run out for a week before they even make a delivery. I am so frustrated and need to heat a house that has four children living in it. I am beyond frustrated and upset by this company. Over charging, charging for services not provided, and not caring about their customers.

On Tuesday January 4th 2022 we ran out of propane at our office, so no heat. I called and they told me that we would receive propane in 24 hours, well that never happened. I called again on Wednesday and they told me that someone had put a hold on the delivery due to that we needed a inspection because we had ran out of propane, and they needed a contact for someone that would be there to let them in, she said that we were put on a emergency delivery, so I provided a phone # and no one showed up. I called on Thursday and asked why they were refusing to delivery propane, and of course I got the same [censored] response as every other day, we are so sorry and your order has been expedited to 1 day. That's real nice, our account has had this expedited to 1 day since 1-6-22 and today is the 1-10-22 and no propane. So on Thursday a safety inspector came out and gave us maybe 5 gallons into our 250 gallon tank and told dispatch that we were safe to deliver propane. This is a joke, 5 gallons might last over night. We are a very large user, we have been on a auto-fill for many years and go threw 100 to 200 gallons every 2 months in the winter. Okay Friday still no propane, I was told that we were scheduled to be the first delivery on Saturday morning. It's now Monday and still no propane, and now I can't even reach a live person and the phone...What is wrong with this company? Why are they lying to all of us? I see a lot of complaints over the last few months, that sound just like our situation.

I live at 53 Table Rock Dr., Holiday Island Arkansas. I was the ‘keep full' program but no service has been provided since August 2021. My tank ran out yesterday and I was first promised delivery by midnight last night and when I called this morning as the delivery had not been for filled as promised; I was told that delivery would happen today with an elaborate detailed description of how I was number five on the list of seven and it would happen today as ‘expedited' And that the driver was on his way. In this way two promises unfulfilled on delivering with my tank being empty and I'm using a space heater in one small room to stay warm.

Ordered gas December 8th. Company said it would delivery the week of 13-17. No delivery that week. Called on the 18th or 19th. They assured me that they would delivery between 20-27. No delivery. I called the customer service line on January 4th. They pulled my account and said that I was scheduled for an UPCOMING delivery between December 20-27. I laughed and told the operator (who had an accent and didn't seem to be calling form inside the USA) that it was January 4th! She assured me that she would expediate my delivery for today, January 5 by the end of business day. It is now 542 pm in Indiana and still no gas. I called and talked to a supervisor named Edgar that said he would expedite the expediated order tonight and that he talked to the truck driver and that they were going to deliver it tonight. I am not holding my breath and after all of this I am disappointed and will likely be changing to a local CO-OP for my LP. Disappointed and angry. I have been a loyal customer and have never been behind on my payments and carry a credit all the years that I have been with this company.

I started a account with amerigas in November, set it up and got first delivery no problem..on December 19th I requested a delivery said it would be delivered by the 27th and yes I prepaid for 100 gallons. So on the 29th no propane has come and I'm now out. I call they say it was rejected, then said I needed to pay 200 dollars more to get tank registered, I said already did all that have already got a delivery before, then said it's not in computer, I replied that's not my fault, then said they didn't have the money I paid for it, which they did after round and round I finally said refund my money .this was absolutely ridiculous I still have not received the money back yet...

I need your help. My 88 year-old father with dementia wanted to change his propane carrier. I called Amerigas on 12/15/2021 to set up new service. I informed them that he only had 15%. I paid $1179.75 with my credit card on that date. I called on 12/22 to check on delivery as he was now at 6%. I was told the delivery was rejected because we had not had the safety inspection yet. I ask when the safety inspection was to be done and that person could not give me that information. I asked to speak to a supervisor ( as I thought they might know more) and spoke with Sem. She was unable to give me a date but said she would expedite the inspection.
Today is the 23rd and I'm afraid my father will run out of propane soon. I called and spoke to Sheldon and was not given any new information.
If it normally takes this long for a safety inspection you should let the buyer know, especially in December when we informed you of our low propane status. Thank you Sherry Holt phone [protected] My Father is Gerald Hayes and his phone number is [protected] Address 436 Oak forrest loop, Searcy AR 72143

Will-call delivery was requested 12/3/2021 and the initial delivery date was 12/4 - 12/10. No propane. Then I called and it was promised to be 12/17/21. No propane. I called again on 12/20 and it was 'expedited.' All they have done as of 12/21/21 is to CHANGE MY ONLINE/WEB ACCOUNT TANK PERCENTAGE to 76% when it is only 52% SEE THE PICTURE. WTH are they DOING!?!?!?!

I have been an Amerigas customer since 2004. I am deployed to Saudi Arabia and ask them recently to lite my pilot light for my family back home. They stated they did not do that type of work anymore. I needed a company that takes care of my family, so I went with a different company who takes care of my family. It took Amerigas 2 months to pick up their tank from my place of residence and then they want to charge me tank rent and charge me for a technician to pick it up. These is how amerigas treats veterans. You cannot even talk to someone local like you used to, all calls go to a call center somewhere is the midwest. Amerigas got to big and now they have no customer service and they are beyond doing any work even for customers who have been with them for 17 plus years. Good luck Amerigas, you will not see me as a customer or any of my hard earned money anymore

We live in a small rural housing development in 1749 Allen Road Allegan Mi 49010 and your drivers barrel down our road-going 45-55 miles an hour on a road that has a posted speed limit of 15 mph. They have zero regards for the animals and children who live on these roads. I am sick of them using our road as a raceway. Next time I see them I will be reporting them to the police.

Bought a new home last November. Went through hell getting the old owner (UGI employee) off of the account. Ended up with a gas leak late December and called the company only to find out 4x that the "improved" phone system hangs up on you when you've been on hold for 1hr. My HVAC guy fixed the leak! When the EVENTUALLY came to fill a tank at 0% 8 days after my initial call, the charged us an emergency delivery fee! We put our account on auto fill so that we'd hopefully never have to go through this again. We got ONE auto fill in April. Fast forward to November. I notice that an auto withdraw from our account hasn't happened in months. I check the tank and its a 10%! I call to set up a delivery and find out my "equipment was removed from my account" and they can't request a fill until it relinked. They can't figure out why, other than there's a note saying the owner moved out and the account was closed. Yeah, that happened 6 MONTHS PRIOR and we set up our own NEW account and paid for two fills under that account! My initial call for the current fill request was made on Friday 11/26. I was told it would take up to 3 days to put the tank back on my account. Why? I called again on 11/29 to follow up and found out nothing had been done. They put me through to the Resolution Team. They pushed through an emergency fill request and said I should get a call from a driver that afternoon or the following morning. That never happened, so I called again on 11/30 and found there was no fill request on my account and the agent hung up on me. I called back and was clearly beyond being able to be a nice person. The agent I spoke to this time was able to push through an EMERGENCY request for a fill in THE NEXT 7 DAYS! My tank was at 0 on 11/30! Its 30 degrees at night right now! I cant wait 7 days! I call back around 7pm on 11/30 and after a hour, one agent and the Resolution Team (again) I was assured that we would be getting a delivery the evening of 11/30 or possibly morning of 12/1. It's 7:30am on 12/1 and I'm fully expecting to be on the phone with AmeriGas very soon. I have rescheduled my morning to be home so they can test the system. I'm not holding my breath. If you're shopping for a gas provider, you'd get better gas service from a cow [censored]!

Ever since you have gotten bigger your company has gone down hill. Trying to find out any thing is not happenening thinking
about changing companys. Plus i would like to talk to office in magnolia, tx. Delivery person is great. The people at the office if any still there were great. To get to a human the phone line keep breaking up had a very hard time understanding him finaly hung up

When I moved, I transferred my service from one location to another. I tried to keep the same account but they made me start a new one when I was told I could keep the account in the same name and the same account number. I was never given credit for the unused portion of propane. I contracted to lock in a new rate however, no one can seem to find this info. I have made complaints to the BBB and Amerigas does not answer. 3 phone calls to Amerigas and no resolution. Each time I am on the phone for almost an hour and transferred to different people over and over again.

I have made 3 calls to Amerigas this month in an attempt to get my tank filled. The first, on 11/9 was answered by an automated system that claimed I was on an automatic delivery schedule and that my tank would be filled based on historic usage and weather conditions. The automated system suggested that the tank level should be at 65% and offered to let me update the tank level, but I was away from the house at the time and could not. The second time, I called from home, got the same response from the automated system, but I had checked the tank before calling and updated my tank level via the automated service. It was at 25%. Later, I went online to see if I could find some kind of notice about when it would be delivered or why there had been such a delay. My delivery is marked as a "Pending Delivery" since 11/9 with no actual date of when the delivery will happen. Today I called and insisted through all the prompts to be connected to customer service. I was rerouted out of the country and the customer service person I spoke with would not help me because the account is in my husband's name and I am 40 miles from home, so I could not put my husband on the line. I was nearly in tears as I told the guy, "I don't need information about the account. I need someone to look at why the delivery is stuck at pending and get the gas delivered. It was 16 degrees here this morning. Like many people, I can't cook, heat the house, or heat water without the propane. We spend thousands of dollars each year with Amerigas. I can't understand why they would let this happen, and worse, their so-called improvements to the system have made it impossible for me to get answers. This is the Monday before Thanksgiving, which usually entails a Thursday-Friday holiday and a full weekend. If we don't get gas soon, we will have no heat for the 4 day stretch.

I signed up for amerigas propane for my home on Oct 26. They scheduled site survey for tank installation Nov 2. Was told take would be installed within few days. Waited week (Nov 9) called to find out when tank would be installed was informed within 2 days. Called again on Nov 11 to find out when tank would be installed once again was told within 2 days. Called again on Nov 13 because I still did not have tank and had been billed $369 from amerigas for tank installation and site survey. I was then told would have tank by Nov 16. Called Nov 16 was told there was never an order put in for tank installation yet and the that the invoice I received were for charges I've accrued since Nov 2. But have not yet received propane tank nor have I been delivered any propane do to nothing deliver propane too. Nov 17 Called still no tank and was told nobody had put in an order for tank.. I have it documented in my account on Nov 5 that the tank was to be expedited within 24hours to my home. It has been below freezing and I have a 9 month old baby. We have to use an electric heater to try and stay warm. We have no hot water and can't use stove because we have no propane. I have no where to go and I can't afford a motel. The representative told me today the earliest I could get a tank is Dec 13th now. And my bill for $369 for accrued charged is do on Dec 12. How can I be charged for something I don't have and what am I and my baby suppose to do for a whole month without propane? The weather is only getting colder and snows coming. My pipes are gonna freeze and break soon.

Provided to AmeriGas (still waiting to heard from them):

Folks

I have had problems with the tank you provided for months and AmeriGas was informed of the problems.

The gauge was not reading properly, and recently the regulator was leaking propane. I had a technician from AmeriGas come out last week since I could actually see propane leaking from the tank regulator.

The regulator was replaced and the gauge was also leaking. Both of these conditions caused the tank to expel propane down to 25%.

Yesterday they refilled the tank and are attempting to bill me for the faulty equipment you provide concerning replacing the propane. Invoice number is:

Invoice Number: [protected]
Invoice Amount: 549.51

I have a $100.00 Credit on this account prior to this invoice

I contacted billing this morning and the representative told me I had to pay for the propane.

I am waiting on a supervisor to call me since they are supposed to be in a meeting.

1. The loss of propane was your equipment leaking not my usage
2. If a technician would have checked this back when I originally complained (about the gauge), there would have been less lost propane
3. The faulty equipment is your responsibility as is the lost propane
4. I think an agreeable solution is available but it does not include me covering the full cost of refilling the tank.

Please contact me to discuss this further.