AmeriGas Propane

Note this has been explained in detail no less than 3 times over the last 5 months. An account number of [protected] has been assigned.

Also note that this is the second time in a row that Amerigas has caused issues in the handling of payments in full for fuel delivery.

This has been going on since April 13 2022 when full prepaid order was not delivered due to the company owned tank on my rental property serving my tenant could not accept over 75% filling and the attached gauge was found to be malfunctioning as well. A 76 dollar credit was offered for over a 100 dollar over-payment which was refused for presumibly obvious reasons and the original payment over payment in full for the order was canceled and payment in the full amount of the actual delivery was made in its place. Note I have the mp3 of the phone call lasting 35 min 46 sec made at 1:29 pm from [protected] on the above date where the second payment for the correct full amount was made on the condition of the first over-payment be canceled The over-payment was not canceled by amerigas as per the conditions of the second payment and my bank, USAA and Visa corp had to make the refund of the improper overpayment.

A bill claiming an overdue amount was received here today.

Who do I contact at this corporation to get relief?

Last Winter we came so close to running out of gas during a cold snap.We only made it through by lowering our thermostat which was detrimental to our health due to disabilities. EVERY time we called we were assured that the delivery was coming tomorrow or by the end of the week. their call center was horrible. Waiting hours on the line to talk to someone who you can not understand or visa-versa. We called our energy assistance for deliveries and they never submitted the appropriate forms. Only after we called the energy assistance company at the end of the season did we get some action. He told us that their billing to them was sporadic at best and that they would contact them. Even he could not get through to the company. He then told us to not pay them because of the mistakes they made and thank god the seasons length ran longer than normal. When he FINALLY got a number to talk to an actual employee he said they billed them correctly {sort of},and then they told him that we were on a payment program . We were put on a payment plan that we did not want. We were on a payment plan for the last few years but we decided to not get back on one because they changed their rules. Instead of refunding the overages,they were keeping any remaining cash and rolling it over to the next year. Well that's when we decided to not get on the plan last year.Also we saw all the complaints on BBB and other reviewing sites and found out they were bought by some other company,and I believe that's when the problems started for us and many others I now see. It would have been nice to be informed of this by Amerigas. There is no longer any local company offices near our area so now we HAD to go through the call center. We are now searching for a local company and are going to cancel Amerigas asap. From other reviews we have seen that is going to be a hassle of getting them to come and get their tanks/billing. They have already sent us to a collection company because we stopped paying them after our Enery assistance company told us to stop remitting payments until they got their bills to them corrected.He called us back and said they billed the two payments they should have billed looked like 2 bills exactly the same. They may have screwed us now because of their mistakes.I emailed the company and requested how much we owe on the gas we used and the payments they received. {An itemized bill}, No reply from the company except from a collection agency. We just want them and their tanks gone! I am going to cancel our service but we will have to go through the dreaded wait times and the language barrier to hopefully pay them for the gas we used and be rid of them.

I had a tenant move out of a house and their account was on keep-fill and their account was in their name. Once they moved out we had the account transferred to our name and taken off keep fill and put on will call as we knew we were getting ready to sell the house. On the day we were to close on the house (3 months later) AmeriGas refilled the tank for $620+ WITHOUT authorization. Now they will not transfer the bill to the new owners and will not reverse our invoice for these fraudulent charges. Please save yourself time, money & years of your life and get a reputable propane company.

Amerigas, without notice, is no longer supporting the 100lb propane tanks in Miami Florida. I need to change companies, but can't do so without their signed bill of sale for a tank purchase. Even though I paid for the tank over 2 weeks ago, I can't get a signed bill of sale from Amerigas. Overall, the customer service is awful. I have spent hours on the phone with Amerigas, first they accepted the order for as delivery, and then the kept canceling. Finally, someone informed me that they were not supporting the service at my home. No one in the company seems to know anything and they don't offer any resolutions.

Elvira Loredo

I am filling a complaint on behalf of Blue Water Shipping.

We have not been getting our schedule deliveries as set up with AmeriGas Propane.

After over 10 calls in the pass 2 DAYS and speaking with mullite people within your team. We still have not had a delivery made as of 930am/July 28,2022

I am requesting to speak with a manger and the support staff on the phone is unwilling or unable to transfer me to a manager to speak about the delay and the loss of business as a result of AmeriGas Propane failure to make deliveries and also the emergency delivery that was promised to be done on Tuesday by 5 pm on July 27,2022

Was not informed that my price locked in at 2.99/gal was no longer locked and was billed an 80% increase on 2/24/22. Have been promised resolution and re-billing for this fill with not a single call back from corporate. Local Area Mgr. said he never received a request to approve and circled me back to billing AFTER dozens of attempts! Such terrible practices that should be stopped as unethical!

I canceled my service with AmeriGas last November (11/21) because they quoted me $3.99/gallon. When I called in (they've closed almost all of the local offices) to explain that my next-door neighbor was quoted $1.79 from FerrelGas, the representative - clearly overseas - said "your neighbors in West Virginia are paying $4.11 [she actually said four-point-one-one]", and then she said "Your neighbors in Kentucky are paying $4.09 [again, she said four-point-zero-nine]." I am not proud (or ashamed) to admit that I said "are you looking at a f-cking GLOBE? I'm talking about my next-door neighbor." This company has clearly lost all focus on local customer service, and don't care, even a lick, about what they are doing or charging. We had AmeriGas for years, and always dealt with a LOCAL office to deal with any issues - always to my satisfaction. Today, whatever number you call, you get an over-seas call center that is just going to deliver the company line - without exception. After scheduling a tank-pickup (less than 5% remaining) it took them SEVEN MONTHS to pick up their tank, and then they CHARED me $149.99 to pick up THEIR TANK. When I called to complain, I - again - got an over-seas representative who didn't care, not one bit. When I explained that the tank sat on my lawn for over HALF a YEAR, they didn't care. AmiriGas is a HORRIBLE company - don't buy anything from them, ever!

My company uses your propane to run our forklifts. I called at 7:00am on 7/19 and requested an urgent delivery as I was down to 1 tank. I was told I was on the delivery schedule. I called back later in the day and was again told I was scheduled to be filled. I came in on 7/20 and we were now completely empty. I called at 7:00am and was told that yes we were pushed to today. I called again at 10:00am and was told I would be filled in 2hrs. I called again at 1:00pm and was told the driver was in Spencer IN which is 70miles away. I'm extremely frustrated. I have had to close my warehouse for the day now and I don't understand how a customer that was skipped one day isn't put at the top of the schedule the next day. my cell umber is [protected] I would like a phone call to explain this issue.

We sold our house and moved, in Feb 2022. I received a $70,092.99 final bill soon after. I was told they were charging me a standard Service Dispatch Charge of $99.99; but, it was multiplied it by 701 RESIDENCES!

I have called numerous times and each time I've been told it will be corrected immediately. It is now July 2022 and I just received another Past Due Notice. The charge still shows $70,092.99

Do I have to take this to litigation to get it corrected?

I filled my tank and Amerigas charged easily 1.70 per gallon more, that was the first of the year. They are now 1.50 more than all the other propane dealers here. I am stuck with them as there are no tanks to be had to buy, THEY will NOT let me buy my tank and I can’t use another service because of this. This is not ok. They need to be charged with price gouging. I am going to make a formal complaint to the attorney general in Idaho and reach out on every social platform o can to encourage others to do the same. This needs to stop. They have been charged with price gouging in other states many times. Customer service is no existent, no local offices to walk into, they have routed all calls to a foreign country and so their overhead is way less.

San Pedro Center

95 Bishop Grady Lane / 2400 Dike Rd

Winter Park, FL 32792

We have been trying to have one of our tanks filled for a week. No help! Called several times to a centralized number. Yesterday they promise to put us on a prioirty list for 24 hour service. Still no gas. Called today, they dont even have us in the system for service. This is an urgent need as we have 25 guest rooms without hot water! Customer Service is horrible!

I never signed a contract with Amerigas. They keep billing me for a tank removal. I have called 10 times and they will not remedy the situation. I would never use this company. They outsource their customer service and customer service will NEVER help you.

Acct # [protected], Last Notice Date is 7/6/22. Now they are even adding late fees. They don't even have a last name for me on the billing. Just Crazy, Irresponsible company.

Terrible company for service. Buyer BEWARE!

I have never been charged to rent a tank from Amerigas and am not about to start now. I have had Amerigas as my supplier for over 15 years between houses that I have rented and the one I now own. I was never informed of this "surprise charge" and find it sleezy and completely unethical. When I bought my house, I had the existing company pick up their tank because I was always happy with Amerigas. This will make me regret my decision to remain with them as my supplier.

Horrible customer service. My family had been a customer for more than 20 years and when we bought the property from the family we stayed with Amerigas, close to 20 years ago. I am so disgusted and disappointed with the service we received when we had a recent emergency need. We ran out of gas and called for an emergency delivery. We agreed to pay an extra $200 for delivery within 24 hours. We called back 24 hrs later asking where they were and were told we did not get delivery due to not paying the $200 up front (which they did not ask for). We were then told it was really $300 for a 24 hr delivery and $200 for 24-48 hrs. On hold multiple times for almost an hour. End result we cancelled our account and told them to take their tank. So clueless about customer service that they asked why we were cancelling. Not the way yo treat a long time customer when there have an emergency need. They also had the nerve to say we wouldn't be having this issue if we ordered when the tank was at 25%! No kidding, we obviously realize that and based on that were willing to pay the emergency delivery fee. Must be nice for that customer service associate to be perfect and never make a mistake. Don't buy from Amerigas! Go with a company with real CUSTOMER SERVICE.

Due to land logisitics, the tank was unable to be removed safely so I could switch propane providers. The tank was purchased from Amerigas on 5/18/22 and paid in full on the same date. On 6/17/22, Amergas employees arrived at my home (without warning) and planned to remove the tank I had just purchased. Their plan involved dragging the tank by winch through my drainfield. They did contact their office to verify it was now a customer owned tanked and left without incident. Today (6/27/22), I received an Invoice for $149.99 for tank removal; A tank that was not removed and is owned by me. I have been assured the invoice will be cancelled and they have updated their records to show the tank as customer owned. My complaint is that this should have never happened and I have spent a minimum of 8 hours on the phone with this company trying to resolved multiple issues. This is the worst company I have ever dealt with.

We bought a house with an amerigas tank. We made an appointment to have the propane filled and turned on. They never showed up and I waited from 8am til 6pm in an empty house without heat all this time. Since I have a medical condition it aggravated it and my husband was irate and called and asked them to remove their tank. They took it upon themselves to fill this tank, mind you we just bought it and were not living there. I had no idea they filled it and had another company bring me a new tank, they actually showed up while I was waiting. Amerigas did send someone to pick up the tank and he got stuck and destroyed my yard. I had to filled it with alot of dirt. Now they keep sending me bills for propane I never was able to use and you can't call them because there call center is in another country and they don't know how to fix it. There left hand doesn't know what the right hand is doing. You can't run a business from India in the US.

This letter is to convey repeated problems with Amerigas Propane and their tactics that appear to border on harassments. As a result of the horrible customer service we have received since the purchase of Kallam Gas about 4-5 years ago, we decided to leave Amerigas and transition to Dan River Propane. We had been with Kallam Propane/Amerigas for approximately 16 years. Because of our consumption of propane, we were never charged for underground tank rental or the installation of it. Our principle contact for Amerigas had always been Gray Johnson. He now works for Dan River Propane and we set up our new account through him.

In late November 24, 2021, Dan River Propane issued to Amerigas a Notice of Assumption (see attached). On 10/25/2001 we contacted Amerigas and spoke to "Joey" with customer service that the tank would be placed on "will call" (Ref #6134417). In January, 2022, we received a bill from Amerigas with an invoice date of 9/25/21 for tank service Labor and Dispatch fee of $238.94 that never happened. The most recent billing has now increased $399.43 and is now called "tank rental" and pick-up fees. On May 4th we wrote to Amerigas and disputed the charge. We informed Amerigas that we have never had a rental charge in the past and that we were not notified that such a charge would suddenly apply. They never made any arrangements to pick up the tank following receipt of the Notice of Assumption. On 5/27/2022 we again wrote to Amerigas to ask them to pick up their tank. Amerigas has since picked up the tank and have charged us $150 for picking it up after never being charged for rental or installation. There was never any notice that this charge would be applied.

Although we have communicated with Amerigas of this issue, they have continued to pursue us for an underground tank rental (and subsequent pick-up) dating prior to the Notice of Assumption that they knew was out of line and would serve only to create additional ill-will. We never received any contact from Amerigas that additional fees would be applied after 16 years of service. Since that time, we have been contacted by collection agencies over this issue that Amerigas refused to address professionally. It is evident that this corporation has deemed that retribution and retaliation for ending business relationships is acceptable. Such charges that are clearly in retaliation to previous customers should be viewed as illegal. We are seeking your assistance in this matter.

Sincerely,

Laurence Plott

230 Snoopy Drive

Madison, NC 27025

336.407.5012

No Sense Of Urgency With This Company! theay are horrible. would never recommend this company to any .the so called customer service is a big fat joke. basically they just take up space. oh and the so called resolution team, has no resolution. tha is also a big fat joke. my tank was on empty and they have no sense of urgency to refill it even though they calim they have 24 hour service. big fat lie. and I am on automatic refill ( means nothing) spent over 4 hours on the phone with multiple people and still no service. representatives do not know what they re talking about and they never put service orders in and are clueless to what is going on and how to resolve the matter. no training what so ever.

We were customers for over 20 years-paying a yearly tank rental. The last 5 years of rental, the gauge on the tank had been broken-which resulted in running out of propane at random times. We notified them countless times & requested it to be fixed-they refused. We ran out of propane again on Dec 12, 2021when it was cold & rainy, and everyone was ill-they wanted to charge me emergency delivery fees and after hour fees to deliver. Called a new company-who was WAY cheaper and brought new tank and propane out immediately. Had to call Amerigas 3 times to pick up their tank and now I'm receiving bills and late fees for the pickup fee after I was assured that these fees would be waved due to the broken tank (that I was paying for) and the situation. Called again about the bills that I'm still getting and was told that it was a valid charge. When I asked to speak to a manager, the woman Annahi told me she was the only one I could speak to.

On December 17th 2021I received a bill from Amerigas for the yearly tank rental fee. I was unhappy with America's because the tank pressure meter was faulty, indicating 45 % propane in the tank when in actuality it was empty. They came and replaced the meter, only to have the same issue again. I called Amerigas and requested tank removal. I was informed that the tank would have to sit until April because of the winter season and propane deliveries being the priority. I received another bill in January for tank rental with a late fee added. I called America's again, spoke to a supervisor, and the bill and late fee were waived. On this call I informed America's that I am moving, get their tank off the property. I repeated this process in February. In March the process repeated with the addition of informing Amerigas that I was moved and their tank is sitting there unsupervised. I repeated the same process in April. Yesterday I repeated the same process again, and my debt and late fee was waived again, then today,

May 20th, I received a call from their collection agency that my past due bill has been turned over for collection.