AmeriGas Propane

On December 17th 2021I received a bill from Amerigas for the yearly tank rental fee. I was unhappy with America's because the tank pressure meter was faulty, indicating 45 % propane in the tank when in actuality it was empty. They came and replaced the meter, only to have the same issue again. I called Amerigas and requested tank removal. I was informed that the tank would have to sit until April because of the winter season and propane deliveries being the priority. I received another bill in January for tank rental with a late fee added. I called America's again, spoke to a supervisor, and the bill and late fee were waived. On this call I informed America's that I am moving, get their tank off the property. I repeated this process in February. In March the process repeated with the addition of informing Amerigas that I was moved and their tank is sitting there unsupervised. I repeated the same process in April. Yesterday I repeated the same process again, and my debt and late fee was waived again, then today,

May 20th, I received a call from their collection agency that my past due bill has been turned over for collection.

Ran out of gas due to non-delivery. Charged for a delivery that wasnt needed. Repairman replaced faulty regulator with a different faulty regulator. My furnace company couldnt get the furnace to turn on due to the incompetence and irresponsibility of AmeriGas. Now Im being charged for a full tank of gas I cant use.

Also, replacing faulty parts with used parts is unsafe and illegal.

Meantime, I get the runaround from Customer Service. Emergency situations take days to be addressed.

Subject: AmeriGas Account [protected]

Dear Sir/Madam:

The purpose of this letter is to accomplish what 6 different phone calls have not, which is:

1) Stop all the emails and correspondance from Amerigas about the referenced account.

2) Close the account and zero out the balance.

3) Receive a letter from Amerigas stating the about 2 items were accomplished.

The address and physical location of the propane tank is at 144 South 40 Rd, Woodland Park CO. I've attached a copy of the last invoice which shows payment and the rejection of the rental fee ( attachment 1).

1) The home in Colorado sold and closed on November 12, 2021.

2) The last invoice was paid in full.

3) Tank rental was refused since I moved to New Mexico in Nov 2021, tank rental fees were for 2022.

4) I live in New Mexico and do not use propane.

Sincerely,

Marsha Carra

147 Willow Rd NW

Albuquerque NM 87107

[protected]

On 3/22/22, AmeriGas picked up my 500 gallon propane tank with 30% (100 gallons) of propane as verified by the employee picking up the tank. Closed my account. Within a day, I received a bill from AmeriGas for the pickup, which I immediately paid. On 4/12/22, I called to check the status of my refund (100 gallons @ $4.35/gal=$425). I was told the refund was in billing in process. I called again on 4/21/22 to check on the status of the refund and was told that it was in fact NOT in billing and needed to be "processed." This was almost a month after the tank was picked up. Jazmine processed the refund for me on 4/21/22 and told me I needed to check back in 3-5 days to see if it was posted to my account, and since the account was closed, request a refund check. I called again on 5/2/22 and was told by Mavis that the refund was in the PA office for issuance and I'd receive a check in 5-7 days. I'd also receive a call from the supervisor within 24 hours verifying the issuance of the check. I got no call and called AmeriGas again on 5/3/22 to be told that my refund was NOT in PA but STILL IN BILLING, almost 6 weeks later. I asked to be transferred to a supervisor but once Joan in the Resolution Department answered, the call was disconnected. Called back numerous times attempting to speak to a supervisor and was left on hold for long periods of time or the line went silent. Finally spoke to Aaron in the Resolution Department who attempted to contact someone in billing to check the status, but the department was closed.

I was billed at 4.759/gallon on 1/18/22. I called to see if Amerigas would match a competitors rate of 3.30/gallon. I was told by May on 2/3/22 they would adjust the rate to 3.30/gallon. I paid my invoice on the new rate. I received another invoice on 3/22/22 this time it included a late fee and the rate was not adjusted. I called spoke with Hart. Hart was suppose to escalate the billing issue. I asked for a supervisor to call me back to confirm the late fee and rate would be adjusted. No call received. Another invoice was received 4/21/22. They added another late fee, no adjustment in the rate. I called and spoke with Joy (supervisor's assistant). Still no movement on late fees or rate. I cancelled my service. I've been a customer for 10 years. Customer service is non existent. 3 phone calls, approximately 20 minutes each call. 3 months time no resolution.

Wish I could give ZERO stars. Once again I arrive home to find my propane tank is EMPTY. I'm on automatic refill, but AGAIN, they fail to keep up. This has happened several times. No explanation each time. Last time they charged me a special fee, because I needed a refill after hours. Not exactly my fault that THEY forgot to refill my tank. Took months to get that refunded.

VERY unreliable service.

I pics of the damage done by their truck. I kept thinking someone would be back to fix it, since the driver obviously knew he drove off the pavement and damaged the adjacent ground, but NOPE

We had a purchase agreement on our house in February. The buyer agreed to pay for the remaining propane in our tank since we just filled it in February but I called Amerigas and was told that Amerigas would come out to our house and remove the tank refunding any unused propane to us, before we actually moved out, as we had 30 days to remain in our home after the sale which took place on April 6th, 2022. Making May 5th our last day in the house. On April 6th I received an email which said, Final Notice and that Amerigas was refunding my credit on my account. Confused, I called and spoke to a man who told me that another person had called and switched the account into her name. I was like, excuse me? How can another person take over my account without my knowledge? He said she called and is the new owner. She's not the new owner yet! We haven't signed the papers. Besides we paid for the propane in the tank and we have 55 percent of a 500 gallon tank which he said the value was $605.00. I was livid that Amerigas would transfer our account to another without our knowledge. Now if they remove the tank, then they will credit the new owner my, paid for, propane. The sales department and customer service dropped the ball big time! Even Amerigas' website states 2 things can happen on the sale of the home and one was what I was told about removal and refund. When we called back none of our information worked with our account number and no one would speak to us. I called our realtor who called the buyer and she said she'd take care of it. I finally was able to speak to a Jeff who told me not to worry. He was putting a flag on the account and that when we got ready to vacate the house to call Amerigas and they'd prorate the amount in the tank and charge the new owner the refund money. This evening I was given the run around and told Amerigas does not refund tanks in a sale, that has to be done in closing. It was not done in closing due to multiple conversations with Amerigas.

I was given a written quote of $1200 for a new 500 gallon tank install in Strawberry Plains Tennessee on April 12, 2022 plus the gas charges. They called me the day before and told me they only had a 250 gallon tank available and that the charge would be slightly less because we were digging the hole and lines ourselves. I just received a credit card charge of $4300 for the same service. Nobody online or on the phone can seem to figure out why or get me my money refunded... This is unbelievable.

I just seen another complaint on Facebook! So many people getting cheated &

Myself after 3 years with no service with you people, you are sending bill after bill to me long after I closed my account with you! I looked up reviews & couldn’t believe all of the problems everyone is having with you. I canceled propane & went all electric. I called you to pick up your tank & one man came out & moved it to the middle of my yard & left. It was such an eye Sore. I had about 30 percent in the tank & after the man moved it, it was Leaking and I had a neighbor disconnect it & it only had 20 percent left. Finally after calling for 3 years someone finally came & took it & said I would get a refund for what was left. But never got it, instead I got a new bill for over $300. For 2021 & 2022 LONG after I went to electric. You should look at your reviews! I live in a resort with 300 lots & all are on propane, I am sending out reviews to all to NOT deal with you!

We have two underground tanks, a 250 gal., and a 750 gal.

We have an 80KW standby generator that we have not used since 2007.

In 2016, I requested the tank that supplied fuel to our 80KW generator to be removed.

Amerigas sent two different technicians to handle the request. The first technician was unable to complete the task. The second technician explained to me that Amerigas preferred to leave the tank in the ground but would cap the tank and will not charge rent for it anymore. So, I agreed.

On Feb. 27, 2022, the pilot on our water heater went off. I ordered more LP gas online. On Mar 5, 2022, a delivery was made and filled up the tank to 80% capacity per Amerigas policy. Our water heater pilot still would not lite. I had the water heater replaced. Still no hot water. A Rapid Pro Services technician checked the incoming gas supply line, but no gas was coming from the tank. He stated that the underground tank was empty.

I contacted Amerigas about the problem. On Mar 28, 2022, Amerigas sent a technician who upon investigation stated that the wrong tank was capped off and placed several gallons of LP gas and then lited the pilot. After a month we had hot water again. I ordered more LP Gas which was delivered on April 5, 2022. The delivery man noticed the gas gauge was unreadable and scheduled a replacement for April 12, 2022, but nobody showed up. On April 5, 2022, I spoke with Brandi at Amerigas and explained to her what had happened. She stated that "let me figure out what madness they have done." She then issued a credit for the gas that was delivered on Mar 5, 2022 and placed in the wrong tank. She then scheduled the removal of 400 gallons of gas from the 500 gal underground tank and remove the tank as well for April 19, 2022. Although I had received test messages for April 12 and 19, 2022 schedules, but again, nobody showed up.

I request that Amerigas pump out the 400 gallons of LP gas in the 500 gal. tank, then remove it, and then issue a credit for the 400 gallons of gas. I also demand that Amerigas pay for the new water heater that I should not have had to replace a water heater that was working just fine.

for the past few years i have been estimated which is not legal in california.

my december 2021 bill was over $400.00 which it has never been that high

before.

I had one of your service technician come out to replace my meter, and he

stated that my meter was out dated. he then replaced my meter and charged

me for replacing it.

i have a report from weights & measures that my meter did not past the low-

flame test.

i my requesting funds back from the months that i was estimated and the month

december 2021 in addition to the charge of replacing my meter/.

I have been trying for over 3 months to close my account. I've been charged for things I never should have been charged...numerous phone calls have not resolved the issues. When thy issue credit for one bogus charge, they add another one. The local store will not accept walk in customers. I drove 40 miles trying to resolve the problem in person. AVOID THIS COMPANY LIKE THE PLAGUE. I would rate them even lower if possible.

Locag gas company got bought out by amarigas and it has been a [censored]show ever since, was on a auto fill but they let me go to empty 4 timesin a row. They dont understand that people use only heat source and when they are out in freezing weather it is a issue. On top of that they are over a dollar a gal more than the other local propane companies. Price gouging at it finest! Stay away from them I hope they go out of business

I have repeated myself to your Company 15 times that is how many phone calls i have made to clear up this mess. I live in a 55 and over community, when i set up service i was told we are under a contracted rates $1.35 +the adjustable terminal refinery rate . I have only one this that is propane and that is my cooktop stove thats it ! my first bill was $989.00 for 30 days ? i am so upset with this and it keeps getting worse ,below on the invoices i gave received has all the information for my account! Please can someone fix this mess.

Deborah Vance Oak Lake Community 55+

[protected] Diamond Springs , Ca 95619

would not support my invoices

I have automatic delivery for my Delaware home. On 2/2/22 water pipes burst in my bathroom and ruined my floors, created mold, and messed up the wall paneling.

The propane ran out. the last delivery was in June 2021. Again, I am on Automatic delivery.

Your negligence caused this. There are many details including hours and hours of horrible phone calls hang ups, not listening, "there is no supervisor" and no shows for propane refills

When I was signing up with Amerigas the girl Tricia that took my application over the phone told me my initial tank fill up was free. She said all I would pay for is the service fee for the tank install and delivery.

When I received my first bill I was charged for the full propane tank. I called to explain my problem and got a women named Herlinda. At first she tried to tell me that’s not a promotion. I said yes maybe not but this is what you tell people when they sign up. She said I’m sorry there’s nothing I can do. She offered me a $100 discount but I said no you can come get your tank because I was lied to. Herlinda didn’t respond. I waited then Herlinda would come on the line and say hello hello I can’t hear you. Then she goes I’m sorry please call back.

I called back and got a man named Ken. I asked for a manager or supervisor and Ken did the same thing as Herlinda, saying sorry I can’t here you please call back.

I called and asked for initial sign up and was put through to a lady named Misty who listened to my complaint and said another Misty her boss will be contacting me.

I haven’t received any call back from the or reconciling of the issue. I believe they tell all new customers your initial tank fill up is free but then they don’t follow through. YOU WILL BE CHARGED!

Requested gas line hook up to my pool heater. AmeriGas service showed up and said I would have to have estimate before work could be done. Estimate was emailed for $547. I called and discussed with customer service to understand if it was full estimate and included parts and digging. I approved estimate and scheduled service. AmeriGas arrived March 17, 2022 and installed. They then sent me an invoice for $1275 for the service. I called and asked why the amount was over estimate. They indicated that that was cost and declined to acknowledge pre-estimate. I feel as if I have been over charged and at minimum should have been told the job was going to exceed the estimate by over $700. They should have communicated a job change or change order costs and not just sent a bill. Help me resolve this problem.

I am a senior citizen for low income at Monaco Arms Apts Jacksonville, Fl. My February bill Triple the amount of my history of usage. Bill went from 60.00 to 215.00 and only explanation they can me is it was cold day in February. I have electric heater for my bedrooms. no need to warm the entire apartment. As soon as the above ground Tanks was install everybody in the complex bill sky rocket. There no one in my apartment from 7am to 7pm. So why would my bill triple with electric heater #[protected] Acct# I sent pics of the meter to the email that I was told to send it to.

I called on March 18 and placed and order for 150 gallons of propane to be delivered. I was told it would take 7 business days. On March 25, there were no signs of anyone coming. I called and was told by the automated system that delivery was scheduled for the end of that business day. No one came. I called on the 26th, asking where my propane was and was told, again, that it would be delivered by 8pm. No one came. I called 2 times on the 27th and once on the 28th, each time getting a different person (all with terrible, TERRIBLE, broken English who don't give a rat's butt what kind of situation you're in. They refused to let me speak with a manager each time, saying "The manager cannot tell you anything different than I can." I demanded, this morning, not only that my propane be delivered TODAY (as my tank is now at 7% and shrinking), but that I speak with a manager. The rep tells me that if she were to actually place my order on a same day delivery (! 11 days after I ordered?), it would delay my delivery further. I demanded to speak with a manager, the rep gave me the run around, deep sighed, and said "Fine." Then she comes back on the line and tells me her manager will call me back within 20 minutes. Guess what. No call. No delivery. This is not the first time. Last year, they waited until we were completely out of propane, I had to call their emergency delivery number, the driver (maintenance only, with only a 20 gallon tank in his truck) came out, told me how much the company had gone downhill, how much he hated working for Amerigas and apologized to me for the inconvenience. They then billed me $400 for an "emergency fill." They do not care about anyone's situation. They do not care that they take your money the SECOND you request delivery, but do not deliver until you run out and then charge you more. They are the absolute WORST company I've ever dealt with, and I am DONE with them. I would rather pay twice as much as I do with Amerigas just to never have to deal with their unprofessionalism and complete lack of care for their customers. DO NOT USE AMERIGAS!