AmeriGas Propane

Im being charged for a guy to come out and remove a lock on the gas, which should never have been put on in the first place, only reason, was because I was never called or notified that gas was on the way, which I told them atleast 5 times in the 9 days I was without gas and since I wasnt home, you locked it! They were well aware there was not a leak, just had to lock since I wasnt home! I had to call and request lock off so I could use gas! This is all after going without gas for 9 days, my entire home is gas and I have small kids in the home and pets! Im being charged $500 for something I should not be! I have also written a formal complaint to the agriculture/ consumer protection as well! I feel im being billed as a scam! Even the guy who came to unlock was well aware of the issue and said other clients were suggesting the same!

I'm having the exact issue as GK posted in December. I signed up for the AmeriGas Pre-Buy program that was offered ($2.589) and paid for 500 gallons. My first delivery was charged at a much higher rate of $3.159. All I've been able to get from the customer "support" agents is the same "contract is pending" wording.

The three most basic requirements of a contract are (1) an offer is made, (2) offer is accepted, and (3) consideration is paid. AmeriGas is violating their contracts, and evidently this is not an isolated case.

Went to Automatic Amerigas propane machine at Walmart @ 12:00 Dec 30 2023 Machine took my card $23.+ showed up in the small window that was applied to my charge I did an exchange so the door opened I placed empty in the machine The next door opened for the full tank I immediately could tell that the tank was empty The receipt did not even work I tried to put my email address into the keyboard but it appeared to be frozen The Walmart store closed at 10 pm so I could not go into the store to resolve this issue

Teresa Staab

Our propane tank was just recently filled by Amerigas 12/11/23. Their billing said that 91.4 gallons was filled in a 120 gallon tank. What is weird is that the propane tank is only used for a fireplace and a generator that runs 5 minutes every other week. The Amerigas employee said the gauge was wrong at the last fill-up in 2/2023 and was over 65% full, Amerigas sent out a tech a month or so later to replace the gauge but couldn't and a few months later put in a wireless router. Now how can two people use up so much propane in 10 months through the summer and mild winter so far. There is no leak to the tank. I called to ask that question and the customer service person hung up on me. I think this is price gouging to inflate the amount filled.

I have been without propane for a month. I have been unable to cook (gas stovetop) or warm my living room (gas fireplace).

I have spoken with (telephone), online chatted with, and emailed Amerigas too many times to count. Each time, the operator was polite, told me I was on the "emergency" or "urgent" list, and nothing happened.

I have been lied to (obviously), put off, and dismissed by Amerigas and its employees. When I was contacted (at the end of the month!) by someone from "corporate," she promised to run this down and resolve the problem. As I have come to expect, there has been no resolution of this problem that I can detect. In other words, I still have no propane, at a time when temperatures are getting lower and lower.

I can honestly state that this has been the worst customer service I've experienced in all my years as a consumer of services. BTW, I'm retired, which indicates that I almost certainly know good service from bad. And this is, by far, the worst treatment I've ever received from a company.

AmeriGas Phone Message of 10/29/2023

"Please have my driver, scheduled for a delivery from 10/30/2023 through 11/6/2023, replace the fallen tree branch damaged valve cover on my 500 gallon tank."

AmeriGas Customer Feedback Survey Message of 11/11/2023

"My message below was ignored, as was my previous phone request after a storm had dropped a large tree branch on my tank’s cover. The valve cover now barely opens, and the huge dent in the now, still partially open cover when closed, looks as bad as it functions!"

AmeriGas Delivery Request

From: do-not-reply@amerigas.com Sun, Oct 29 at 1:29 PM

To: [protected]@yahoo.com

"Dear STEVEN JOHANN,

"Your order summary is detailed in this email. If you have any questions or concerns, please contact us at 800-263-7442.

"You can check the status of your order anytime online within your MyAmeriGas account.

"Request Summary

"Reference Number: [protected]

"Date Placed: 10/29/2023

"Price Per Gallon: $ 2.75

"Fill Quantity Requested: Max Fill

"Estimated Delivery Time Frame: 10/30/2023 - 11/6/2023"

AmeriGas – PROPANE THAT'S PRO-YOU – Customer Feedback Survey of 10/29/2023

“Please have my driver, scheduled for a delivery from 10/30/2023 through 11/6/2023, replace the fallen tree branch damaged valve cover on my 500 gallon tank.

"What, if anything, are you going to do about this dangerous situation, now still a critical problem eight months after it was first reported?

"Let me tell you what I’M going to do if this cover is not replaced in 7 days from now, November 11th, 2023, by November 18th, 2023: I will be making my complaints to the appropriate government agencies for your INTENTIONAL NEGLIGENCE, and the endangerment of my person and property – as well as that of my neighbors – for allowing this unsafe, and possibly explosive fire hazard to continue uncorrected!

"Also please note that I live in a heavily wooded, ancient forest, surrounded by irreplaceable 150-200 foot tall old-growth redwood trees! To destroy this, our heritage and a national treasure, I should think would be a crime! (I have a copy of this complaint if further action is required)"

Amerigas abandoned a propane tank on my property (it was here when we bought the house). I made multiple phone calls over 5 months to their local office to get them to remove it. The representative finally said they were not able to remove the tank. I finally contacted a local junk dealer to remove the tank as junk. Two years later, Amerigas is now trying to bill me for the tank. I asked them to show me a contract with my signature that shows I have any financial liability for their tank. They can not. They just keep repeating the the same nonsense - I have to show them a contract whereby I purchased the tank before they will negate the invoice. I then reply... "show me a contract with my name and signature whereby I agreed to be financially liable for their tank, and to store it for free for any length of time".

I recently got my spa heater replaced after being broken for at least 4 years. When I asked to have my tank refilled, the technician said that he couldn't refill it because it is rusty.

I would like to have the $199 tank removal fee waived because I have been paying the rental fee on this empty tank for several years, planning to have it refilled, only to find out that it cannot be refilled. Had I known that it could not be refilled, I would have had it removed years ago and stopped paying rent on this rusted, non-functional tank. I think the money I have paid over the years for a non-functional tank should be considered payment in full for removing it.

We have had propane service with Servigas and then Amerigas for 10 years Account # [protected].This Spring we decided to get rid of our old gas range and get a new Invertor range. I called and spoke with E. J. 7/31 at the Amerigas call center and told him we would like to have the 150gallon tank removed and receive credit for the 20% of propane left in the tank. He stated that he would contact the local service. I called again on 8/15 and spoke with Vella at the call center and discussed the same issue. On 10/19 I spoke with John with the same issue and now a complaint. On 10/24 I drove to the Nogales AZ office Amerigas center and found the office was being remodeled and there was no one in the office due to the remodeling. The carpenter gave me the phone # of the Amerigas manager in Nogales. I called that # 10/24 and again 11/3 and have not received a return call.

On 5/25/2023 I had my tank filled 388 gallons. I have not used the heat one time since then. On 10/3 I went to turn the heat on and the tank was empty! I haven't used it how was this possible? Either there was a leak or they didnt fill it up when I spent $1200! I called all day today and they said a district manager Aaron Noble would call and no call. I want my tank refilled or my money back because I didn't use any propane. Then they sent a tech out not telling me that somebody was coming or that an adult needed to be there, and I was at work. Still not resolved and no call back.