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New York State Electric & Gas [NYSEG] Customer Service Phone, Email, Contacts

New York State Electric & Gas [NYSEG]
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New York State Electric & Gas [NYSEG] complaints 120

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6:32 pm EST
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New York State Electric & Gas [NYSEG] Excessive Electric Charges

We had received our new "smart" meter in the late fall. We live in the country, 2 people over 64, who don't watch TV, or play games during the day and our NYSEG bill is going up every month with no end in site.

When I talked to customer service, they said we must have an appliance or electrical device that is increasing our usage. This has been a lighter winter 2023-2024 and nothing has changed our usage. Our highest bill was $ 250.00 in the middle of Christmas with extra lights etc. This year no outside lights and unplugging whatever is not in use.

November bill was over $300.00, December bill is about $400.00 and the graph usage on NYSEG web page shows more usage than ever and I am afraid our bill will be over $500.00.

I am disabled, my husband is on seasonal layoff and we can not afford to pay our bill. Credit card used for November, December is late and January is due and February is coming. What do we do? We don't have the finances for this?

Desired outcome: We need assistance with paying the electric bill.

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This review was chosen algorithmically as the most valued customer feedback.

Hello Complaint Board Support, RE: account # [protected] Account holder: Nasser Aqeel, Parkview Residence LLC. Cell # [protected] Amount approximately: $13000 Address of the property in question: 530 N. Main Street, Brewster NY 10509 I have been attempting to address an issue regarding a refund that is owed to me by NYSEG. Despite numerou...

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New York State Electric & Gas [NYSEG] A bill conveniently billed to my account and credit.

[protected]

March 2023

I received a bill and spoke with Linda, Jardience, Britney, Ashley. Every month I call and told that I will be removed.

I have spent hours on recorded calls, passed from representatives.. Between owner allocation departments ect. I do not have access to current owners. but it seems convenient to take my information and paste it to your billing requirements. i continue to beg for help in removing my information with regards to this address. I look forward to a written response with resolution. Now I am getting collection notices.

Thank you.

Desired outcome: All collection accounts rescinded. And a letter of apology to the credit bureaus.

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Crystal Postighone
, US
Oct 05, 2023 6:52 pm EDT
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I feel horrible for what is happening. I have started a new Facebook page. People against NYSEG. I plan, in my spare time, to gain a following, grow this page, and take this issue with NYSEG to the Whitehouse. Our local politicians are not helping us, neither is our governor.

Is New York State Electric & Gas [NYSEG] legit?

Our conclusion: After a detailed review, ComplaintsBoard finds New York State Electric & Gas [NYSEG] to be a trustworthy company. Although there's a 6% resolution rate for customer complaints, which deserves attention, New York State Electric & Gas [NYSEG] is known for their high standards and safety. If you're thinking about dealing with New York State Electric & Gas [NYSEG], it's wise to check how they handle complaints.

New York State Electric & Gas [NYSEG] earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for New York State Electric & Gas [NYSEG]. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for nyseg.com can be seen as a positive aspect for New York State Electric & Gas [NYSEG] as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of New York State Electric & Gas [NYSEG]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Nyseg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up New York State Electric & Gas [NYSEG] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While New York State Electric & Gas [NYSEG] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 120 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the nyseg.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to New York State Electric & Gas [NYSEG]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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11:28 am EDT
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New York State Electric & Gas [NYSEG] No bill

in febuary i called for no bill.found out my adress had been changed and i was put on budget billing.i had it fixed.ihave lived here over 20 years.have not recieved a bill since feburary 2023 except when i call them multiple times.they say it was not getting read so i have them send a person to read meter.still no bill .after over two months i would finally get a bill after several calls.as of now i have two months of meter reads in my account but no bill has been generated for me.a third bill will be coming due in two weeks.

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New York State Electric & Gas [NYSEG] No bill for 9 months

My name is David A. Carrea Sr. I lived at this address from 10/2022 to 7/2023. I called about receiving no bills while I lived there numerous times. I was told that a meter read was needed. I moved from there, and I just got a bill now at my new address? it is very high. I feel like this is not acurate, since I was rarely at this apartment and lived alone.

Desired outcome: Bill waived, discounted, or lowered.

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5:34 pm EDT
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New York State Electric & Gas [NYSEG] Nyseg needs to be stopped!

I’ve been on a budget that NYSEG describes as a predictable, and manageable way for customers to pay. My “budget” goes from $170 to $230 back to $170 and now $190. There isn’t anything predictable about their budget plan. In fact it’s highly responsible and unethical to tell someone that we have an option to make things easy and predictable but yet give them no responses and a very unpredictable monthly bill. Someone needs to get NYSEG out of NY

Desired outcome: I want them stopped from ever doing business again.

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New York State Electric & Gas [NYSEG] Gas & electric

I have not received a bill of NYSEG in over 8 months. I did not sign up for receiving it on line. But I have looked it up on line and paid it so it doesn't fall behind. Now I get a shut off letter to the tune of $457.14 which I will pay. However, I should be receiving a bill each month. Also the bills are usually estimated. It is very rare that anyone reads the meters. I have discussed the situation with customer service numerous times and nothing changes. This time I requested copies of my bills for the past several years and informed them that I will take this further if nothing changes. They told me it would cost $15 every year after two years of bills. They did say they will start sending monthly bills. We will see if it happens. I'm tired of this!

9/14/2023

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New York State Electric & Gas [NYSEG] Nyseg

They over charge. I have a very old meter. I have asked several times to change. Electric bills are so high. Tried to be put on a budget more then once has not happened. They shut you off without a disconnection notice. Then when you pay them they don't hook you back up right away. When called back I was told I was not authorized to speak to someone as my son gave permission for me to talk to someone. So now I feel they don't put the notice to reconnect in till they feel good and ready to. The gut was down the street he could have came right back. Now I am worried about food spoiling and everything

Desired outcome: Service to be turned back on tonight and service to be looked at

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Update by schade00
Jul 21, 2023 1:46 pm EDT

They took meter on July 20 and have not replaced and it's now Friday July 21 1:45 in afternoon.

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2:34 pm EDT
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New York State Electric & Gas [NYSEG] Overbilling error due to nyseg new billing system

My dads nyseg account mistake cost him a lot of money. My dad is 84 only living on ss benefits. He accounts for every penny that comes in and this has cause financial avalanche! He was on auto-pay and what usually is about $200 as budgeted nysyg took an eft payment out of his account for 548.00 for an 84-year senior household that was on a budget plan? Well it could have been worse like another senior friend was charged $1,000! She has got a shut off notice and is on oxygen and scared to death literally fearing death if she has no air.

Because of your error and incorrect payment withdrawal there were not enough left to cover his other monthly budgeted expenses so he was charged over drafted fees $224.00. So, if you add that up it equals fees of ssi $2004.00 – nyseg eft - $772 = $1268.

He has not been able to catch up since and now has no choice but to sell his home – the last thing he owns just to be able to live out the rest of his life now in a totally different direction. Thanks a lot nyseg!

Shari parkis poa for raymond parkis

Desired outcome: Fix the error and compensate him for the losses he encountered and still is.

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New York State Electric & Gas [NYSEG] New York State gas and electric

Received a bill in August after NYSEG finally could read my meter. Avg bill was $150 to $250 and then boom $1300. I could understand this since they had been estimated for a year. Then the following month once I opted in to report readings myself and boom $1200 so I called and said this can’t be right, they looked and agreed with me and credited me back $1100.. this was back in sept of 2022. It’s now almost May of 2023 haven’t received a bill. I’ve called multiple times telling them I’m not receiving a bill and that I have seen horror stories online of “you guys hitting people with $5000 and $13000 bills” one person said yes this is absurd and would escalate this to billing to get me sorted out.. month goes by still nothing. Called again complaining and lady who answered told me billing is backed up and that yes I will “probably receive an astronomical bill” told me I should “just pay money” with no bill. This is insane. How is this legal. It’s impacting my life because I can’t budget, I can’t make plans because I don’t know how much money I owe. I’ve filed a complaint with NYS. No response. I don’t know what else to do.

Desired outcome: Know what the hell my bill is!!!!

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New York State Electric & Gas [NYSEG] Over billing and false accusations against dog

False accusations against someone's dog is not only slanderous it's harassment according to the law. My dog is not vicious, has never attacked anyone, EVER.

The only complainant about my dog, is you folks at NYSEG.

Which is telling, I find it ironic that a company who has a monopoly is making animosities with it's customer base.

I have Propane delivered, countless Amazon and package deliveries, and random people at my property. I live out in the middle of the woods. Was told by the NY State Attorney general that "I must keep my dog tied up".

Nope, I live in the middle of a rural area along with all the other farms with dogs that are not tied up, we use them for PROTECTION out here, so that people are not randomly walking up to your property to ROB you or do a HOME INVASION. Which crime has become so prevalent in NY.

Since we keep getting higher and fluctuating bills, I recently went through my entire house and replaced all of my bulbs with LED lights and have become very "electricity conscious".

So that dramatically lowered my bill, to which NYSEG flagged our account claiming there was an issue. They actually questioned WHY our electric usage dropped so much...

Who would have thought, right, charge me more, I use less. Imagine that?

Keep harassing us and I go full solar and live like the Amish, THAT's how sick of your company we are.

Desired outcome: Start treating your customers fairly.

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Update by Alienwired
Mar 24, 2023 9:40 am EDT

So after we started using less electricity, they claimed that they couldn't process the billing in February so then sent us February's bill and March's bill... All in one bill then demanded that we pay it within 2 weeks or be charged late fees.

When we were able to question a billing person at NYSEG, we were told in a VERY sarcastic and snarky fashion that "We shouldn't have spent that money then should we have?"...

To which I informed the little person on the other end that we as shareholders just sold the 100+ shares in their company to service their double billing.

Have a nice day.

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New York State Electric & Gas [NYSEG] Gas Valve has bolt on it

I had all the pipes stolen from my property and I had 5 ft of water in my basement. Water and NYSEG was turned off for safety. All pipes, Furnace and Hot water tank have been replaced. The company that did everything said there is still a bolt on the gas valve. I have been transferred to the ESI? department 4 times and have sat on hold for over an hour every time and then I would have to hang up to work. How am I supposed to get heat in my house if I am not being helped properly?

Desired outcome: someone answer the phone so they can tell me why the bolt is still on the gas valve

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New York State Electric & Gas [NYSEG] Gas and electric

for months now we have been getting "creative billing". I pay NYSEG online so I don't receive paper bills in the mail. I get an email stating when our bill is coming due and the link to pay. I go on their site and pay only to find there is more from the previous month that went "unpaid". After 2 months of this I have been pulling up the actual bill and there is no amount on the bill that was stated in my email. For example, (last month's billing which was due 3/15/23) received my email which stated I owed $343 and change. I went online and paid it. I get an email today (3/21/23) stating that our bill is due and we owe $75 and change.

look at the bill and no where on that bill are the amounts of $343 (or even that i paid that amount) or $75 that is still due AND our next bill which is due soon is $418 and change.

After receiving a higher than normal bill for the month of January, (which we have had a very mild winter and we expected to have bills that reflected that) I called to make an appointment to have someone come and make sure our meters were in good working order. I had to make 4 appointments, left work early on one occasion, wasting countless hours on the phone for customer service, only to have no one show. To date, 3/21/23, no one has come to do this.

I am livid. If I didn't pay our bills, you can be sure we would be hearing from NYSEG and they would be looking for resolution. And what is our recourse? NYS is supposed to be regulating these gas and electric companies. Where are they?

Desired outcome: I would like a response from NYSEG and I want them to go back to the way they used to bill. There was transparency in which could be read

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kwoodk81
Endicott, US
Apr 18, 2023 3:39 pm EDT
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Same here. I was on budget billing...Never realized that they were not charging me for electricity service for the past 8 months! Only just charging me for the gas. Low and behold, the other day I get a bill for 500 dollars...when I usually pay 189. WTF? I am very pissed. I called customer service only to be placed on hold for 1.5 hours. I actually work full time and had no way of staying on hold or having them call me back as it holds your place in line. It's absolutely criminal what they are doing, and I have no recourse to get my bill corrected!

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Alienwired
Berkshire, US
Mar 24, 2023 10:01 am EDT
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Same thing here... They flagged our account because they keep doing this to us, SO I went through my entire house replacing all lights with LED, and reducing all electricity usage to a bare minimum.

They flagged my account for February and didn't send us a bill... Though we asked them for one repeatedly, they refused to respond and wouldn't even tell us the problem so that we could tell them,

"Yes, we reduced our electricity usage because of your higher rates and double billing practices, what do you THINK would happen?"

Keep messing with us and I will have solar put in and forego being hooked to the grid at all.(I live in a log cabin in the middle of the woods.)

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New York State Electric & Gas [NYSEG] Electric bill

they are underestimating my usage by a lot and my bill is high one month and low the next. there is a difference of 505kWh between the estimate and the actual. I pay my bills on time. but when I get bills that are $130 one month and the next 87.00.

Why are they not reading the meter every month? This company needs to get it together. Plus you have a D+ rating with the BBB.

Desired outcome: just to fix the fluctuation people are not rich.

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New York State Electric & Gas [NYSEG] Electric bill

My electric bill has been high and almost double every month since November, along with past due balances that came out of nowhere. My bill went from $186 a month to $400 a month. I have made numerous attempts by phone as well as email to address the issue with no response back. As a family of 5, money is very tight and these amounts are ridiculous. I would like my bill resolved.

Desired outcome: An explanation of rise in charges as well as my bill fixed

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New York State Electric & Gas [NYSEG] Electric Utility

NYSEG only sends us sporadic, extremely high bills and they always have unknown charges on them from months ago. First, we received a bill in December 2022 for the months of 09/22-11/22 totaling $528, which we paid. Then last week we received a bill for $2500, for the months of 09/22-12/22, and today we got another bill for $620, for 12/22-02/23. Unable to reach customer service as I’ve been on hold for the last three hours.

Desired outcome: An investigation into their bad billing practices and I want a breakdown of what each charge is and how it was figured. I want all I known charges dropped. I also want written evidence that meter was actually read

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New York State Electric & Gas [NYSEG] Cannot get a response! (3) different people involved!

Panko Electric with DeVincentis General Contractors is working on the renovation of the Dittrich Street Pump Station in the Town of Union in Endicott, NY. They need to disconnect the 200 Amp 240 volt service in order to redo and reroute the secondary distribution underground to the pump station, generator and control panel. Once they are completed with their work, NYSEG would need to reconnect the secondary service conductors to the existing pole lines. The owner of the account is Town of Union. The pump station is located behind the Gault BMW dealership on North Street in Endicott.

Desired outcome: Get service shutoff IMMEDIATELY. Turn back on when contractor is complete with secondary service upgrade.

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New York State Electric & Gas [NYSEG] electric

I have a campground in upstate NY. I have turned all the accounts to my name with automatic withdrawal. My electric has been shut off twice. I paid all of my accounts in full in September/October to have them turned off again. I would like some answers and compensation now. I have every last detail documented and recorded on my phone. There has better be some resolution and I am talking NOW... [protected].

Desired outcome: answers and refund for even I had to cancel $5000.00

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New York State Electric & Gas [NYSEG] Electric

On 02/10/2023 the power lines that connects to my house was pulled forward, so the line was hanging low in the road. Being Nyseg is responsible for the line from the road I called them. Customer service was great and they arrived in under 2 hours. Unfortunately when they arrived to reconnect the lines to my house they did so in the most inconsiderate and lazy way possible. They did not reattached one of the brackets and left a 3 foot piece of flashing dangling in the breeze. This not only presents a safety issue because a piece of metal is banging back and forth making contact with the line itself. But a common sense issue because the flashing is supposed to go behind where they attached the power. It would have taken all of 2 minutes to reattach the flashing. 2 minutes to make a customer happy. I attempted to call customer service but if course got nowhere. Pathetic must be nice to be the only gig in town.

Desired outcome: Fix it

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New York State Electric & Gas [NYSEG] Electricity bills from NYSEG

We did not get a electricity bill since July 2022, now 2 weeks ago we got our first bill of 3342.

We got suprice how high it was, but we where going to pay for it, but the next day they send another one for 3695, we where shocked. 2 days later it when to 13,415, my wife called she got hang-up after she explained the nyseg agent. 2 days later when from 13,415 to 13,643... 2 days after to 14,040 another 2 days passed and jumped to 14,437. My wife called again and they said they would come on the 7th to check the meter reading. We are so scared, dont know what to do.

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Overview of New York State Electric & Gas [NYSEG] complaint handling

New York State Electric & Gas [NYSEG] reviews first appeared on Complaints Board on Apr 1, 2009. The latest review Excessive Electric Charges was posted on Mar 6, 2024. The latest complaint overcharged/illegal shutoff was resolved on Dec 09, 2014. New York State Electric & Gas [NYSEG] has an average consumer rating of 1 stars from 120 reviews. New York State Electric & Gas [NYSEG] has resolved 8 complaints.
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  1. New York State Electric & Gas [NYSEG] contacts

  2. New York State Electric & Gas [NYSEG] phone numbers
    +1 (800) 572-1111
    +1 (800) 572-1111
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    +1 (800) 600-2275
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  3. New York State Electric & Gas [NYSEG] emails
  4. New York State Electric & Gas [NYSEG] address
    PO Box 5224, Binghamton, New York, 13902, United States
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