New York State Electric & Gas [NYSEG] Customer Service


New York State Electric & Gas Corp.

PO Box 5224
New York
United States - 13902

Customer Support Phone Numbers

+1 800 572 1111(Customer Service) 10 0
+1 800 600 2275(Self Service Line) 2 0
+1 888 315 1755(Payment Arrangements) 3 2
+1 800 456 5153(Economic Development) 2 1
+1 800 572 1131(Outages Or Trouble) 3 2
Mailing Addresses
NYSEG, P.O. Box 847812, Boston, MA 02284-7812
Customer Service:
P.O. Box 5240, Binghamton, NY 13902-5240

Walk-In Offices
Offices are open Monday through Friday, from 8 a.m. to 4:30 p.m.
73 Wright Cir, Auburn, NY 13021

4425 Old Vestal Rd, Vestal, NY 13850

Terravest Corporate Park, 35 Milan Road, Brewster, NY 10509

One Electric Parkway, Horseheads, NY 14845

152 Border City Road

7760 Industrial Park Rd, Hornell, NY 14843

Ithaca-Dryden Road

150 Erie St., Lancaster, NY 14086

26 Wierk Ave., Liberty, NY 12754

6544 Lincoln Ave., Lockport, NY 14094 

65 Country Club Rd, Oneonta, NY 13820

4125 NY-22, Plattsburgh, NY 12901

New York State Electric & Gas [NYSEG] Complaints & Reviews

New York State Electric & Gas [NYSEG] / electric

May 23, 2019

I am a first time home buyer, and quite honestly, I don't know everything. I closed on My final inspection was on Sunday. I didn't know the whole process, and my realtor tells me that I have to turn on the utilities. Easy enough, I have to call. Obviously they are all closed on Sunday...

New York State Electric & Gas [NYSEG] / customer service

Apr 24, 2019

I spoke with Alexis about getting my electric back on. I was given an answer that was almost as uncaring as a snake. I asked to speak with supervisor which was busy at first, I refused to hang up so I met James. That there is a pic of crap. He came on phone with this speech would not...

New York State Electric & Gas [NYSEG] / tree safety/power lines

Mar 28, 2019

I contacted Nyseg on March 27, 2019 because their power line to my house was installed in a way so it weaves through a tree trunk and branch and is pressing against the trunk, so during high winds the tree actually stretches the line, and during heavy snow the line is weighed down by the...

New York State Electric & Gas [NYSEG] / phone service is ridiculously horrendously bad!!!

Dec 05, 2018

You first start out with an automated phone system, which is just them getting marketing information and statistic on you. All the information you input, you have to do it all over again when you get a person. No data sharing here. You can be logged into your account online, and still have...

New York State Electric & Gas [NYSEG] / electricity budget billing unethical

Oct 16, 2018

I have lived in my house for 4 years. Paid the same amount generally the whole time on budget billing( 50 to 80 dollars a month) Same 4 appliances past 4 years. 1 tv. All the same as when we moved in. Now they claim I am using way more energy. That I owe 155 dollars for one month and that...

NYSEG / billing / new meter

Oct 01, 2018

I sold my home and closed on it on July 27, 2018 all the way back to 2016 I've always had a credit would nice egg in three months before I close on my house I had an over $900 credit with nice egg after closing and moving out living in my new home I get a bill from nice I'll just...

New York State Electric & Gas [NYSEG] / frequent power outages

Sep 21, 2018

Partial list of outages. Does not include incidents where power "blinked" which we don't keep track of. July 16- 5:59 AM July 18- 5:44 AM Aug 12- 5:40 AM Aug 26- 9:15 PM Sept 4 - 6:37 AM Sept 21-6:28 AM Most of these outages occurred during clear weather and calm winds. Neighbors also...

New York State Electric & Gas [NYSEG] / electric usage

Sep 14, 2018

April 2018 I was Charged for 7356 kwh of Service. I can not see this being a normal especially since other months a lot lower. They keep over charging us for usage. I would like this handled because I know if it is resolved I would not owe as much on my bill. I have also asked to sign up...

New York State Electric & Gas [NYSEG] / new construction service

Sep 07, 2018

9/6/2018. Second phone call to obtain status of work order . The usual on hold for 20 to 30 minutes. Initially my husband called about 6 weeks ago with the apparent usual on hold to check on status. Told to call back in couple of days. He did not have time to sit on phone for the "customer...

New York State Electric & Gas [NYSEG] / dead trees on my street cause imminent danger

Aug 28, 2018

I live at 32 Hickory Grove in Cheektowaga (Hickory Grove Patio Homes). There is a row of dead trees bordering our property and Yvette Ave. All are leaning towards power lines. Does NYSEG cut these down to a safe level if needed?One bigger limb fell off a few months ago and there wa...

New York State Electric & Gas [NYSEG] / urgent repair needed

Aug 02, 2018

Utility pole in my driveway was damaged in March Northeaster. NYSEG came to assess and work order was issued on April 9, 2018. Since then I have made numerous attempts to contact NYSEG and get repair completed. This has now become a safety issue. With each new rain and wind storm the pole...

New York State Electric & Gas [NYSEG] / new electric set up

Jun 25, 2018

We submitted all of the proper information for a electric to be set up at our new house and I called the customer service line multiple times to get a date of when the electric would be turned on. I spoke with a Dave who said there isn't anything he can do, it will be done when they get to...

New York State Electric & Gas [NYSEG] / new construction service

Jun 12, 2018

We have been calling NYSEG pretty much every single day to get a status of when our service would be turned on. Get nowhere each time. They couldn't provide a date or even a time frame. NYSEG engineer received our report on 5/17/18, and it is still sitting with them. When we asked for a...

New York State Electric & Gas [NYSEG] / billing

Apr 10, 2018

5/22/2018 Bill went from no more than $250 a month for 12 months to $900. 6 phone calls to them and 8 meter readings 6 by me to a live person over the phone and 2 by their own people. one of these people I met at the meter the other had an appoint with me for 2-4:00. He never showed but I...

New York State Electric & Gas [NYSEG] / power outage

Apr 05, 2018

04/05/2018 - In the past, NYSEG would at least give an estimated time of repair during an outage. The past couple of outages have been different. It is ridiculous that now after being out of power for 15+ hours that we still can't get an estimated time of repair. Website numbers for amount of...

New York State Electric & Gas [NYSEG] / phishing - identity theft by nyseg

Mar 29, 2018

NEVER REQUEST A FULL SOCIAL SECURITY # TO VERIFY YOUR CUSTOMER. I've received two calls in the last three months where I've been advised I may have interrupted service. The representative ask for full social security numbers. You should only ever request the last four digits My...

NYSEG / bills are misleading, online is inaccurate. representatives are dishonest.

Mar 13, 2018

I paid my bill before date that was needed to keep by agreement intact. I received a bill with a $200 dollar charge for cancelled agreement after I was assured it would not be. I now have to pay double in the amount of $485 just to have the said agreement reinstated when it should not have...

NYSEG / electrical

Mar 10, 2018

We have had no power for 8 days. They say restored and never restored and we have to keep contacting them by phone. What is it with this company? They never clear trees when they can and always have to bring in outside help when trouble occurs. God help us when we have a major problem in the...

NYSEG / you cut our wire, now you need to replace it

Mar 06, 2018

What should be on file is my husband's disability! What should take priority is the people who are disabled!!! My husband just had lung surgery and that doesn't seem to face you people. My neighbor is restored, majority around me is restored. I had called nyseg twice stressing my concern...

NYSEG / electricity

Mar 05, 2018

Our power went out 4 days ago and not one nyseg worker or truck has shown up to do any work. Furthere, nyseg has it's outage report rigged so you can't actually talk to anyone. Zero information, zero work being done and no electricity which means no water. I can't get in touch with anyone...

NYSEG / electric

Mar 03, 2018

It has been over 24 hours that power has been lost in most of North Salem, N.Y. 10560 and there was minimal damage caused by the previous storm.And almost half of their customers are without power.As in Pietsch Lake community, the waste removal is powered by electricity.Yet they say power...

NYSEG / employee

Dec 05, 2017

As a contractor there is always an issue getting good print service for utilities. I recently encountered a nyseg Employee ( Kimberly needles) from the binghamton office. Supposedly an engineer. This woman uses so many illegal drugs I'm surprised she can put her pot pipe down long enough...

NYSEG / constant short power outages every day lasting less than 1 minute surges

Nov 14, 2017

Been having an issue with short power outages every day since at least June of 2017. Power goes out and back on, shutting down TV, clocks, washer & dryer, water pump, and computer causing a reset of everything. These power "surges" outages are causing problems with new washer needed...

NYSEG / electric

Oct 12, 2017

I came home from work on Tuesday 10-10-2017 at 3pm to find my power was shut off. I did not receive a 72 hr notice one of representatives said they don't give them in summer months. It is 2nd week of October in upstate NY! Paid bill had my account restructured by 4 pm. (Western Union...

NYSEG / cost of electric and gas delivery contract

Sep 01, 2017

In July I received a NYSEG bill double what it normally is. When I investigated I was told I had not signed and return a contract with whatever company was delivering my electricity. Well I never received such a contract and feel this is just an excuse. I feel this is not justified and...

NYSEG / loss of power

Jul 23, 2017

As of the 23rd I have lost power 11 times in the month of July alone. June was almost double that. It goes out anywhere from seconds to 9+hours at a time and could go out several times in a day. Often it's during the night which affects my alarm clock. When I call for an estimated time of...

New York State Electric and Gas / frequent outages

Jul 22, 2017

I am wondering, how many times we have to put up with power outages. These outages occur far more frequently than they should and it always affects the same 110 customers in my area. There has to be a fault somewhere in the lines that service us. Then, my bill is effected, when the power...

NYSEG / electrical work

Jun 25, 2017

We ordered Nyseg a few months ago to come down to add more power to our house, and they keep pushing it off. They came once, and said that we need to make a normal driveway to be able to reach the new meters, we did that right away, and we're still waiting since then. Our electricity keep...

NYSEG / services

Jun 19, 2017

Hello, I'm so upset and dissatisfied with NYSEG. I was on a forgiveness arrears program for a year. I had to literally fight tooth and nail to get thanks for consumer affairs aggressive involvement. In 11/2016 I was laid off from my job. In February 2017 I seeked help from Catholic charities for...

NYSEG / power company

Jun 13, 2017

NYSAG has the coldest most emotionless phone representatives. Absolutely compassionless people work there without warning they showed up at my door demanding payment for a bill I never received or they would cut off the service. I called the service number for help and they just flat-out...

NYSEG / customer service

May 25, 2017

On 5/24/17 our power was shut off for $112. I called and paid immediately by 3 pm upon realizing I made the mistake and forgot to pay. I was told that because if was close to 4pm that we would need to wait 24 hours to have power turned on. Because the guys on the field work 7-4:30! Today i...

NYSEG / power shut off

May 10, 2017

I received an ebill on 5/1/17 stating I owed $910. I was with a friend and laughed saying, holy crap- there's a good indication that my job has kept me busy. The due date was 5/6/17. I paid the bill before the due date. Full, exact amount of the 5/1 statement. I saw that on 5/8 my check...

NYSEG / providing electricity

Apr 28, 2017

Ok my power was shut off for 177.83 when the technician came out I was not home I went to the office in hornell NY she told me I needed the whole amount I then went to department of social services for help they had me do another financial statement and was told by a David that works for...

NYSEG / unethical behaviour

Feb 28, 2017

Our meter was broke for 5 years and we had no idea. NYSEG was supposedly reading the meter which I'm doubting at this point and I find it hard to believe that they didn't realize it read the same thing for 5 years! Then when I realized it, I called and they fixed it and then charged u...

NYSEG / shutting off power

Oct 30, 2015

Tenant didn't pay electric bill and was evicted on 9/22/15 for failing to pay rent. I had no knowledge that the electric bill was not paid. It should be automatically place in my name "Mahopac RAD Realty", because the apartment has electric heat only. When I saw a notice on the...

NYSEG / new contstruction install

Aug 18, 2015

NYSEG planner convinced us to install underground stating can be completed in 2 weeks. 2 months later we are still without power no service connection has been scheduled and no one will answer to when it will occur

NYSEG / horrid service

Jun 29, 2015

Me and my fiance fell on hard times this passed year. August of 2014 NYSEG had shut us off. We owed them like $400 so I paid them the pre-agreed $200 on a friday called them with the receipt number to make sure they had received the payment, she said "we haven't received anything...

NYSEG / shut off service without any prior notice

Apr 20, 2015

My service was shut off at 10 am this morning for a non payment of 100 on a 600 bill. I called them immediately and made payment. It is now 8:18 pm and I still have no service. I could not make dinner for my children, we have no water to drink, can not use our bathroom. How is this legal?...

NYSEG / overcharged/illegal shutoff

Dec 09, 2014

For the past year I have had billing issues with NYSEG. The bills have been WAY over the monthly fee. I have gotten behind but my parents have helped me to pay the bills off in June I had a shut off 2014 my parents paid the bill in full of what was owed and the power was not shut off. Then...

NYSEG / poor customer service, continued brown outs, refusal to do any preventive maintenance

Mar 18, 2013

NYSEG continues to provide horrendous service. For fifteen years we have been experiencing brown outs which lead to appliances failing after only four years. We lose power on a beautiful sunny day when there is no wind. Most recently I called 10 days ago to explain there is a white pine...