The complaint has been investigated and
resolved to the customer's satisfactionResolved American Home Shield — scam and cheating
resolved to the customer's satisfaction
I received information in the mail today about a lawsuit against AHS... they are requesting people who had service from 2001 till 2008 to participate in the settlement. This does not mean you will go to court, it means you will get a settlement for entering your side of your story (if wronged by AHS) and you will be entitled to any $$ compensation if they find them at fault. The following is a summary of my submission for the hearing. I hope they take this company down... although I would hate to see more people lose their jobs... They incompetence cost me well over $10, 000. If you would like to view the information about the hearing and or be a participant, here is the info site... http://www.edlesonclassaction.com/
We had AHS service from July 2004 to July 2007. They repeatedly sent out the same company to 'fix' our Dishwasher. After the 5th or 6th time paying the deductible, I asked that they send out a new company b/c obviously, this company and its workers did not know the first thing about repairing dishwashers. I was told, 'no' and that I had to use the company they recommended. I repeatedly asked them why I should keep paying someone to come and 'fix' something if they aren't fixing it... no answer. I asked the so-called manager in charge if he would continue to pay someone to fix his car, appliances, etc. only to find it is not fixed. He said no. I asked him why I should continue to do so then & he said, 'that is not my problem.' Within moments of that comment he said, 'Oh I see that you are up for renewal next month. Would you like to renew your policy.' I cannot repeat my response to him.
The same situation occurred with our sewer. We ended up paying a separate company to come out and actually fix it. The same thing also happened to our AC... it was from 1964 (again, this is 2007 when this occurred). They sent someone out to 'fix' it, only to have it break, again days later, mid summer when it was 98 degrees and I was 7 months pregnant... you get the picture. I called again & had to argue with them that I was calling again about the same thing. They kept telling me that they had already sent someone out that week. I repeatedly told them that they did, but he didn't fix it & that I needed someone else. Again, I was told that I could not get another company, but they offered to send someone out to look at it again & I would not get charged the deductible. They sent out the SAME idiot who poked, prodded and said, everything was fine. My house was 85 degrees when the thermostat was set at 60 degrees. We paid a separate company to come out and give us a second opinion. The AC needed to be replaced... again it was from 1964. When I called AHS and told them, they said, 'so... why should we believe someone else?' We didn't renew... obviously.