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not worth the paper is written on!
I have insured an AC unit with AHS for 15 years, only to have my claim for replacement denied. The AHS rep said that the unit is "dirty, rusty, and has mold growing on it." The unit is an outdoor unit that is 25 years old. It is dirty and it is rusty, but the mold is growing around the pad that the unit is sitting on, not on the unit itself. The coil i...
Read full review of American Home Shield [AHS] and 5 commentsavoid ahs at all costs!
American Home Shield of Carroll, Iowa is clearly taking advantage of its customers and avoiding paying claims by having its service agents file false reports.
My AHS coverage came with the purchase of my home. About six months after moving in, the dishwasher stopped working. AHS sent a technician, who spent about five minutes reviewing the unit. He concluded that the initial installation was faulty -- that is, that the unit have been installed with the polarity reversed and without a ground. The result, he claimed, was that the control board had burned out, even though he never removed the top panel to inspect the control board. Moreover, because the unit was improperly installed the warrant coverage would be denied. He advised that it would cost about $300 to replace the control board.
After he left I decided to look over the dishwasher myself. I did remove the bottom and top panels. I found that the unit was properly grounded and I tested the polarity, which was similarly fine. However, when I inspected the control board I found that the adjacent "thermal cutoff" fuse was not functioning. I ordered a new fuse from an online distributor for $7.00. I arrived the next business day and I replaced it in five minutes. The dishwasher resumed functioning perfectly.
The report submitted by AHS's service agent was clearly fraudulent. The intention was to have AHS deny service and then have the service agent take the job of repairing the unit for $300 (and no doubt pocketing the new control board). I called the service agent's company to complain and they seemed genuinely upset by their employee's conduct. However, AHS took the position that their agent's report was their final work and that they would not refund my $55.00 service fee.
I strongly believe that what AHS and their service agents are doing is wrong and illegal. I have sent a demand letter to the AHS legal department and a copy to the California Dept. of Insurance. Avoid these guys at all costs!
insurance fraud
Ahs insurance home warranty. Sub: escalation of issue. Reference: work order no.[protected]. Reason for escalation: unable to get the service. History of the case: — 5/18 — while operating cook top under a very normal circumstance, there was a big blast and the cook top developed multiple cracks. 5/18 — reported the issue to american home shield. 5/23 —...
Read full review of American Home Shield [AHS] and 44 commentsAbout American Home Shield [AHS]
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2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.
Overview of American Home Shield [AHS] complaint handling
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American Home Shield [AHS] contacts
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American Home Shield [AHS] phone numbers+1 (800) 735-4663+1 (800) 735-4663Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number Click down if you have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 735-4663 phone numberFor Real Estate Professionals+1 (888) 682-1043+1 (888) 682-1043Click up if you have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 1 1 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number Click down if you have UNsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (888) 682-1043 phone number100%Confidence scoreWarranty Services+1 (800) 858-1922+1 (800) 858-1922Click up if you have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have successfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number Click down if you have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone number 0 0 users reported that they have UNsuccessfully reached American Home Shield [AHS] by calling +1 (800) 858-1922 phone numberCustomer Support
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American Home Shield [AHS] emailssupport@ahs.com100%Confidence score: 100%Support
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American Home Shield [AHS] address860 Ridge Lake Blvd, Memphis, Tennessee, 38120, United States
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I just found out what the "improper installation" scam is all about.
This is wrong. Same story as everyone else.
I am so disappointed.
I fully agree with this. I have had AHS (American Home Shield) at two different houses. The first time, I had a plumbing leak and they would not cut the drywall open to find it. I have not had an issue (yet) in my current house, but I expect the same trouble if I had to call them again.
My problems with AHS are beyond comprehension. I can't believe this unscrupulous company has managed to stay in business. Can someone please send me the AHS legal department address and exactly how to file a complaint with California Dept. of Insurance.