Menu
ADVERTISIMENT
Home Credit Cards American Express fraud consumer protection department

American Express review: fraud consumer protection department

J
Author of the complaint
7:08 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

While trying to straighten out a possible fraud situation, we were left on hold by DEE DEE with American Express Consumer Fraud Protection department for 30 MINUTES after already being transferred 3 other times from representatives that kept saying another department need to handle the issue. We were on the phone a total of 80 minutes with no resolution. We had to hang up.

DEE DEE never called us back to resolve the issue and the potential problem remains unresolved.

HORRIBLE service from American Express . I'm shocked!

ADVERTISIMENT

More American Express complaints & reviews

American Express - canceled card with no notice
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - debt collection
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - interest rate increase
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - fraud
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
American Express - travelers cheques refund claim
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
0 comments
Add a comment
ADVERTISIMENT

Learn how the rating is calculated

343 complaints
144 resolved 199 unresolved

American Express contacts

(added by reviewer)
Phone number
Address
200 Vesey Street, New York United States
Website
Category
ADVERTISIMENT