While trying to straighten out a possible fraud situation, we were left on hold by DEE DEE with American Express Consumer Fraud Protection department for 30 MINUTES after already being transferred 3 other times from representatives that kept saying another department need to handle the issue. We were on the phone a total of 80 minutes with no resolution. We had to hang up.
DEE DEE never called us back to resolve the issue and the potential problem remains unresolved.
HORRIBLE service from American Express . I'm shocked!