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Complaints & Reviews

The complaint has been investigated and
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American Express Blueunfair rate increase

I received the same rate increase letter. I have never paid late or missed a payment. I had all of my higher interest rate balances transferred to American Express Blue. I was lured into a fantastic fixed rate that was supposed to be for the life of the loan! They lied! Capital One also did the same thing to me. Also, I had never missed a payment or paid late. Capital One, at least offered to keep the fixed rate if we cancelled the card. I did that. However, American Express would not do that for me. I called and begged. I was almost in tears. The letter they sent did not even have a phone number to contact them regarding this rate increase. I call this the old bait and switch! False promises and false advertising. I told the credit person at AMEX that she should check out how long I was a customer and see how I NEVER paid let or missed a payment!!! She said "Oh, we appreciate that." She also said that the government was passing a law that would prevent CC companies from doing this. Then...it clicked!!! The CC companies are all jacking up the rates before the law is in effect!!! THANKS A LOT AMERICAN EXPRESS FOR LETTING ME KNOW HOW YOU ARE RIPPING PEOPLE OFF UNFAIRLY BEFORE THE LAW IS PASSED!!! WHY!!! I can't take it anymore. I cancelled my Amex card and will now struggle to find a way to get another loan to pay off my balance. A loan that will not offer false promises! Help! Any ideas???

Claudia

Ps - We all need to go on you tube and complain like the woman who was mad at bank of america! They lowered her rate after that!

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    • Cl
      cleanhonda Nov 27, 2008
      This comment was posted by
      a verified customer
      Verified customer

      I just spent 63 minutes on the phone with American Express (most of the time on hold) trying to get someone to explain why 1) they lowered my credit limit and 2) why they raised my interest rate by 3%.

      I was told that my credit limit was being decreased because I wasn't making large enough payments. For the past five months, my minimum payments totaled $829 while my payments totaled $1200. The customer service rep I spoke with, Kimone, informed me that the amount I paid was not enough to prevent my credit limit from being lowered. When I asked how much was enough to keep it from being decreased, she told me she didn't know but that "the customer is supposed to know to pay more." I fail to see the logic.

      After having the second customer service rep, Darnell, keep me on hold for over 30 minutes in order to verify that American Express was raising my interest rate, he then transferred me to the third rep, Shanaine, who when asked why my interest rate was being raised replied "it's hard to say." World class customer service!

      I must say I have been an American Express card holder for over 6 years and have NEVER had one problem. It's sad that they have decided to make the "little guy" pay for other's financial mistakes. I plan on taking out a personal loan and paying off this account (the same as I did with Discover - at a much lower interest rate).

      0 Votes

    American Expressover charging

    american express business card that I had was a great card. I wish that I still had it. However, I would submit my payment on time. Then the company would not post my payment and charge me a late fee that I always had to fight to get removed. My last fight with american express was because they said I did not send in a payment. I sent proof that I did. Then the next month, I recieved a call stating that I owed tripled the amount of what they said I previously owed, i.e. $700. I explained that I had sent in proof that I did not owe them the $700. It did no good. Each month they would triple the amount until it reached $2400. I continued to use the card and send in my payments, which I always over paid. However, they still continue to stress that I owed more and more. So, they would not listen to me. I asked them to send me all my bills so I can see if they were posting my payments but they never did. Since then, they sent the bill to a collection agency. I demanded my rights for the bill to be sent back to american express and denied that I owed them the amount. You can do this under the revised credit reporting act. since then, I have not heard from them. I am sure that my crtedit is ruined. However, I will never use them again. I know that I paid them in full.

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      The complaint has been investigated and
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      American Express — rip off

      On April 14, 2008 we went to a time share presentation, it sounded like a good deal they offered many thing...

      The complaint has been investigated and
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      Resolved
      American Expresssimply ridiculous

      I recently worked for a company that was decimated by the financial difficulties of the current environment and had to let go 99% of the company (including myself). Needless to say the company has not been able to pay its bills and will inevitable file for bankruptcy.

      During my employment I called (I worked in accounting) and set up a CORPORATE account for the company and verbally agreed to be placed as the adminstrator on the account under the verbal understanding from the representative that it was simply to be the contact person.

      Upon being let go I inquired w/ AMEX to change the contact person to one of the remaining employees but I was informed the contact person would not be changed until the $100k balance was paid and that I was personally liable for the debt of the company. Needless to say the debt still has not been paid, AMEX and their collection agency is coming after me b/c the company will not return calls and cannot pay yet and the 100k debt of the company is now on my personal credit report!

      AMEX's claims by agreeing to be listed as the contact on the account I agreed to be responsible if the company did not pay. The company is a public corp of which I wasn't an owner or officer, why would I knowing accept responsibility for the debts of a corporation?!! That's riduculous.

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        The complaint has been investigated and
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        American Express — unfair practice

        My story is : I have not receive AMEX statement nigher on-line notifications for two month in fall 2008 then...

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        American Express — unethical practices

        My husband and I have been an American Express Card carrier for close to 10 years now. We have never been...

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        Resolved
        American Expressmisleading promotion

        This is a misleading promotion. They claim if you have a Platinum American Express Card than you can buy 1 business class airline international ticket and receive 1 companion ticket free.

        They have a list of 18 international airlines that participate in this program. You must use one of these carriers.

        I tried to do this and found out it is a phony program.

        First I got the business fare on two of the approved airlines and I was told that you must book thru American Express Platinum Travel Services. When I called them I was told that my fares were not valid because they were not unrestricted. American Express told me that the fare for the flights I wanted would cost me more than the airline price for two Business Class tickets.

        I went back to the airlines and priced the cost of unrestricted airfare. The new higher price was $8, 434.56 for Swiss Air. When I re contacted American Express they advised me that they did not have any seats in Business Class for my travel dates. There were seats available in Business class but not American Express seats.

        I went to Lufthansa and found good flights for a new higher fare of $8744.68. The flights were Lufthansa 463 connecting with Lufthansa 2954. The return was Lufthansa 2941 connecting with Lufthansa 462. This price was for unrestricted business fare. I contacted American Express again, only to be told no good, because Lufthansa flight number 2954 was a code share flight with South African Airways and not eligible.

        I tried South African Airways from Washington DC. I got a price of $8424.26. I would have to get my own airfare to and from Washington, but I would be flying only South African Airways which is American Express Approved. This fare is also unrestricted.

        Once more I was turned down by American Express. They would book me on the same flights but for a fare in excess of $13, 000.00. When I questioned why, American Express said you have to use their own special prices.

        In other words you can buy one and get one free, but only at a price created by American Express and costing in some cases more than double the airline price.

        I am sure this is not only misleading, but a case of fraud.

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          The complaint has been investigated and
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          American Expressextremely frustrated

          I will try to summarize a very disturbing action that was taken by American Express with my AMEX credit cards. For the past 23 years, My wife and I have had AMEX credit cards. In particular, My wife and I had a Platinum card and a "Blue" card. A few years ago, I applied for an AMEX business card to be used by myself and my administrator for business expenses. Everything went fine.

          In late April, on a weeked, my platinum card was denied at a local restaurant. This had occasionally happened in the past and it was always due to a potential security break and AMEX would contact me to check on a questionable charge. This is obviously a good thing and I was always impressed.

          This time I never received a call so on Monday morning, May 4, I called the AMEX Platinum number and was told that my Platinum card had been cancelled. Not only had my and my wife’s Platinum card been cancelled, but they also cancelled our Blue cards and my business card!

          It took the better part of the week and a total of 8 hours and three days on the phone to find someone who could tell me why they cancelled all of my cards. It turns out that my company business has its own merchant account and during the previous week, my secretary had reason to believe that there was a problem with our merchant account and used my business card to do a test of the system. Apparently, using my business card on our merchant account was in violation of AMEX policies and they automatically cancelled all of my cards. I was told that I should have known this since it is part of the 10 page, number 2 font, terms of agreement that I received with the issueing of the card. I never received any call or notification from them that this was going to happen or that it already happened! They told me on the phone that a first class letter was mailed to me informing me of the situation. To this day I have not received any formal, written notification. I proceeded to request that my annual Platinum fee be returned since I paid that in March leaving me with less than a month of account use. Platinum card fees are $425 for my card and approximately $200 for my wife's.

          As of June 18th, I have not received even a prorated refund, and trying to communicate with AMEX results in me wasting my time for at least 2 hours with every call. I mentioned to an account representative from North Carolina that every communication I have with AMEX seems to disappear into a great big black hole. He assured me that he would personally take care of the matter and call me back before the end of the day. He has never called back and it has now been almost 2 weeks. I asked him for a telephone number to contact him and he graciously gave me his “direct” line. That number turns out to be their direct line to their “big black hole”. It is answered by a machine!

          Four weeks ago I wrote a letter to a VP who's name I was given, to explain the situation. I have yet to hear from her or even receive an acknowledgement! I would really appreciate your help in this matter. I don't know who else to turn to. It is extremely frustrating. By the way in case you are wondering, they have confirmed that my credit history has been fine and has nothing to do with this whole bizarre episode.

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            • Sa
              Santo Palomo Sep 15, 2009
              This comment was posted by
              a verified customer
              Verified customer

              I gave up my American Express cards years ago.
              Once American Express established outsourced, customer service in India; I bailed on American Express.
              Why should they have my personal information? What stops them from copying my personal information and
              using it against me.
              Yes, many financial, credit, and debt collection companies are overseas. Limit your exposure to these companies.
              Use cash, if you can.

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            American Express/delta Skymiles Cardcredit limit

            A portion of my complaint is in the letter below sent to American Express, sent on 9 Sep 09. I have filed five letters with them beginning in July 09, the latter three requesting a customer service manager call me. They have not responded to this request. My issue with them is simple. I was given a $2K credit limit when I applied for the subject card. Prior to this, I had a Northwest Airlines WorldPerks Visa with a $15K credit limit. Unfortunately this card was discontinued after the DELTA/NWA merger. I can't purchase two tickets from Hawaii to the U.S. east coast for under $2000. American Express declined my request for a credit limit increase to $6K stating it was based on my credit report. On 6 Aug 2009, I pulled my credit report and while it is a bit low, the Experian report used by AMEXCO rated me at 730 (Excellent). I had one record of "collection filed", a $63 hospital bill that I've disputed and sent to my health insurance company. AMEXCO also says my "proportion of loan balances to loan amounts are too high". Each of my loans are joint with my spouse. We together earn over $340K/year. I would cancel the card but unfortunately my airline has partnered with them. I keep getting what I think are computer generated declination responses. I think if I can talk with a manager directly, I would get a favorable response. Any ideas?

            Excerpt from letter to AMEXCO (Mr. Robert Garinger, PO Box 30374, Salt Lake City UT 84130:

            As you know, this is my 5th letter asking for reconsideration of my credit limit and 3rd letter asking to speak to someone directly about this matter. I do not believe calling the number on the back of the American Express card, as suggested in the Sep 2 letter would get me to the “right” person who can appropriately address my situation.
            Also, your Sep 2 letter indicates that I was asking for “specific details regarding (our) score system/FICO”. I do not seek this information. I am familiar with the FICO system and as you know, I attached my Experian FICO score (730 - Excellent) to my last two letters to you.
            I truly feel that if I had the opportunity to talk with one of your managers, he or she would certainly see that the $2000 credit limit is absurd. My FICO score and my income alone should be sufficient to raise my credit limit to $15-20K. I’m only asking for $6000. In most cases, I cannot buy two airline tickets from my home in Hawaii to the East Coast for less than $2000.
            I believe the system you employ that denies increases in credit limits, is faulty. As I stated before, it appears to be generated by broad rules and lacks customer service or human relations."

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              • Jo
                John Ritter Sep 30, 2009

                This complaint is exactly MY complaint. I have gotten repeated denials of increase in credit limit from $2000. Same reasons. I did get a call from a high level representative who just reaffirmed, robotically, that "these are their rules." I have a high income, always pay off in full, have had no difficulty with a credit line 10 times higher with MasterCard (American Airlines-CitiBank).

                This Delta-Amex card is not worth the effort. Too many businesses do not accept it, and in order to keep the balance low enough to avoid rejection, I have resorted to sending in payments "UP FRONT." (This didn't seem to make any difference to American Express!)

                As I took the card in response to numerous solicitations from Delta Airlines, I am surprised at the fact that American Express is actually turning away my business by the low credit limit. I cannot believe that the majority of their credit card holders with higher credit limits are more responsible carriers of credit than I am.

                I am in the fortunate position of being able to pay cash for virtually everything I buy, and my only need for a credit card is the convenience of those transactions by telephone, internet, certain vending machines, 0n-board airline purchases, etc.

                For these, I shall use my MasterCard, and American Express can look somewhere else for a customer. I am canceling my account with them.

                0 Votes

              The complaint has been investigated and
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              Resolved
              Delta American Express — no one takes this card

              The delta sky miles american credit card is worthless. Hardly no one takes this card. My husband and I...

              The complaint has been investigated and
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              Resolved
              American Express Blue Cashwrong card sent

              I was informed once I went to cash in the rebate I expected at the end of the year, over $75, 000 dollars spent with much of it at the 5% cash back I expected only to be told that I had the WRONG card. I was then informed that the cards looked identical except the Blue Cash had the small word "Cash" on it. I asked how I was suppose to know that when they sent the card because I had never had the card before and they said "well you probably wouldn't because they are basically identical" I am angry, disgusted, and in somewhat of denial. How can they do this to people. We changed our entire lifestyle to use this card primarily. We pay it off EVERY month. I have spoken to AMEX and they have opened a resolution case number but I don't believe they will owe up to THEIR "mistake" or "fraud, whatever the case may be. This just isn't right. How can they do this people?

              If this has happened to anyone else, please comment. Thanks.

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                • Jj
                  JJBL Nov 19, 2009

                  The same thing happened to me...But we just noticed it and it's only been 2 months...We didn't even know there was a blue card, not blue cash...We applied to the card through a link that was sent to us through a chat session with one of their agents. They opened a case...we'll se what happens.

                  0 Votes

                The complaint has been investigated and
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                Resolved
                American Express — christopher jackson, manager of procurement at american express in new york city

                Would someone at American Express please tell Christopher Jackson who is the Procurement Manager for American...

                The complaint has been investigated and
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                Resolved
                American Expressnasty phone calls

                I have been a customer of American express for about 4 years. I never had any problems until I got a little behind recently on my monthly payments... Most companies understand and have been very good to work with me, NOT American Express; they have a collection agency out of Florida that is absolutely horrible to deal with. I have gone out of my way to work with them and pay my debt, They want full payment of 12 grand ASAP, they have threatened me with lawsuits, leans on my house, , they will not give me a break on the payments or interest. All I get is nasty phone calls, threats and everything else... I want to pay my debt but because of their business practices, they are making it impossible.

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                  • Tu
                    Tubal Aug 29, 2009

                    This has nothing to do with American Express. You got behind on your bills, they sold your debt to a collection agency. Even if they WANTED to help you out, they can't, because your debt doesn't belong to them anymore.

                    0 Votes
                  • Le
                    leaving Sep 10, 2009

                    Same thing happened to me. I closed my accounts with them and asked to be put on a payment plan. The first three months went fine, I paid on time...Then they sent a letter telling me I did not comply with the plan. When I called to find out what it was all about, I was told by an account manager that he did not have any idea why I was bumped from the Plan. He had put in an appeal and it was denied. I am now dealing with a collection agency that says they are working for American Express, and they are demanding pymt in full. I honestly want to pay my bill but can't do it all at once.

                    1 Votes
                  • De
                    Defenderofyou Dec 11, 2009

                    I have had the same thing happen to me and I am also very upset about these tactics. I can tell you this. It only takes 5 people that have the same type of issue to come forward with a claim of unfair and deceptive trade practices to the Attorney General of New York. My credit has unfairly been impacted by this program of which I faithfully complied with. There are probably hundreds if not thousands of individuals being affected by these actions and I think it should be illegal. I am consulting an attorney and will fully pursue any and all remedies. Under the freedom of information act, news agencies can nudge government about any investigations being done in unfair and deceptive trade practices. They must produce documents under these requests. There is no more hiding and I bet this gets bigger and gains the attention of not only the board of directors but stockholders and stakeholders alike. I think they have a real up and comming PR issue here. Maybe they will be able to see the error of thier ways and contact 10 year members and say..hey, we might have screwed up here and need to make this right, then again maybe they just run the risk of facing more srutiny with continuing to mistreat thier customers.

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  American Express Optimaraising interest rates

                  Just got the same letter everyone else has gotten about American Express raising their rates. Not only are the existing rates usurous in view of the ridiculously low rates in the market today, the new rates are positively shameful. Thus, after being a customer for 28, count 'em 28 years, I have cancelled my account and three other accounts held by family members. I'd like to see how you're going to recoup earnings now, Amex! All the good, loyal customers are going to ditch you and leave you with all the deadbeats. You deserve it!

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                    • Am
                      AmexHater Aug 21, 2009
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I got the same letter on about the same date. A notice of intent to raise APR. So I called to say, fine, close my account, I'll pay off at the existing rate. Guess what? The very apologetic Customer Service lady said no, actually you can close your account, but we're still going to raise your rate. When I expressed shocked disbelief, she said, "Well, the law changes today so we had to do it."

                      In other words, "Before they make what we intend to do illegal, we're going to screw as many of our customers as we can." I pointed out that what they were doing was unique in my experience -- i.e., I've had other cards notify me of their intention to raise interest rates, but never had one behave so dishonorably as to unilaterally raise my rates despite closing my account. "Yeah, I'm really sorry, " the nice lady said.

                      She sounded genuinely ashamed to be party to what the company was doing. I can't blame her. It's like working for one of those telephone operations where they sell fake burial plots or cancer insurance to fleece old people out of their savings.

                      It is disgusting to think that the law, until now, allowed a company to do as Amex is doing in this case. Amex, despite its carefully groomed image, has decided instead to throw in with the bottom feeders: the loan sharks, war profiteers, companies that sell spoiled food to Third World countries, all with the excuse, "Well, it's legal."

                      I'm writing to my congressman, both senators, every Amex celebrity spokesman and sending off press releases (talk is admittedly cheap, but at some point one of the press releases will get picked up). And of course closing my account, which I've since 1995. Never made an easier decision in my life.

                      They're slime.

                      0 Votes

                    The complaint has been investigated and
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                    Resolved
                    American Express — interest rate increase

                    Just got a letter from American Express dated 8/4/09 that they are raising my interest rate. Not beause of a...

                    The complaint has been investigated and
                    resolved to the customer's satisfaction
                    Resolved
                    American Express Credit cardlowerin credit limit/late fee

                    About a year ago I signed up for the automatic payment with American Express, in Oct 08 I received a letter saying that my payment was late and I was getting charged a late fee. I called American Express and explained to them how I could not be late because I was actually in their automatic payment program. In other words, they have access to my bank account to take out my payment without me worrying right? Wrong. They stated it was a computer problem and they would fix everything. Well low and behold my interest went up the next month, which I called and complained. They lowered back where it was before. However, the next month I paid 10K off of my 17k bill and they immediately lowered my credit limit. The letter stated due to late payments and too much credit on other amex account which was a zero balance. ?? I called again and they said the computer automatically generated the lowering of the credit limit. OK but what about my credit score now? I was in the upper 700's but now that I started paying off my credit cards other credit companies have started to lower their limits as well. All this means is even though I'm paying off my credit cards and trying to be a good consumer I'm getting it in the ### in the end because my credit report is only going to show me being maxed out on my credit cards as long as they keep lowering the limits as soon as I pay something down. Does this sound ridiculous and illegal to anyone else?e

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                      The complaint has been investigated and
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                      American Expressdenying they sent e-mail offer for 35,000 miles

                      I received an e-mail offer from NWA/Delta and Amex on May 1st, 2009 giving me an offer of 35, 000 miles for signing up for the Delta Sky Miles Amex. The e-mail was from account [protected]@nwemail.nwa.com. It stated that I would get 25, 000 miles on my account once I had made $1, 000 in purchases within the first three months. And then the remaining 10, 000 would be posted afterward.

                      I applied for the card, and spoke with an agent regarding the offer and she confirmed it was valid and that my husband could sign up for it too.

                      I made $1, 000 in purchases within the first month and paid off the card in full. I saw 15, 000 miles applied to my account, and I was confused because I thought it was supposed to be 25, 000 and then another 10, 000. So I called Amex and spoke with an agent who now said it was going to be 15, 000 and then two more increments of 10, 000 miles. I patiently waited until August to see the miles show up, and they never have. I called Amex and spoke with an agent today who denied that they ever sent me such and offer. Luckily I saved the e-mail offer, faxed and e-mailed it to them. They are also denying that such an offer ever existed now!

                      I e-mail NWA and Delta executives about the issue too. I'm a great customer with an 800+ credit score and a high limit who likes to travel frequently. I've never had an AMEX before, and I probably won't if they don't remedy the problem for both me and my husband in the next 15 days.

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                        American Expressblock the card without any reason

                        American Express blocked my corporate credit card account without notifying me. I have consistently paid my balance in full each month, and have never missed a single payment. When i had got a last call from american express the female said your bill is being outstanding. I replied her that if you might have send the bill across then it is being paid. i am not going to seat and see that the bills are being paid or not as being the director of the company.
                        A very poor service.
                        That female didnt like my tone that is the reason she blocked my card this is the respect and attitude they show to their customers. And block card because of their personal likings or dislikings.
                        My main concern is that this event will negatively affect my credit rating. As far as the account goes, I am happy to be rid of it and will vigorously campaign against American Express for their unfair business practices.
                        AMEX cardholders should BEWARE! It is sick company.

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                          • Pl
                            plditallo Nov 30, 2009

                            Thanks for leaving your experience online re: AMEX on the complaints board. I wish these practices were ONLY relegated to American Express--but such practices are pervasive in the credit industry in general. I have started a new, free social network where I hope all of us can keep each other alert to these types of practices. I'd love to have you join!:-)

                            http://credicope.ning.com/

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                          Resolved
                          American Expresscancelled card, no notice, loss of rewards points

                          My Blue Sky card was canceled the day after I paid off my balance. I found this out when I went to use my card and it didn't work so I called customer service to see why my card didn't work to find out they closed my accounts.

                          I never missed a single payment (on any account) during the 4 years I had the card and my credit rating had gone up since I opened the account. I lost all my travel points and the insurance on an upcoming trip.

                          I did some research and found out the contact information for the SVP of Card operations. I called Ms Camaraza's office and spoke to her assistant, he was understanding yet offered no resolution. Their form of resolution was to credit me the finance charges for my last months statement... What a joke! My travel points and trip insurance were worth hundreds more.

                          I urge you to voice your own complaints to Ms. Camaraza's office via her email or her assistant's phone number below. They need to understand the poor business decision they have made by canceling loyal customers' accounts.

                          Doria Camaraza
                          Senior Vice President, Card Operations
                          777 American Express Way
                          Ft. Lauderdale, Fl 33337

                          [protected]
                          doria.m.[protected]@aexp.com

                          Her assistant's contact information is:

                          James Schindler
                          Executive Assistant
                          Executive Office
                          American Express

                          [protected] ext. 56812
                          james.c.[protected]@aexp.com

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                            • Er
                              EraseYourDebt Jul 02, 2009

                              It is time we as customers show the corporate banks they cannot survive without us. Remember American Express is in more business that just credit cards. Keep that in mind when you have the opportunity to become a customer. Remember this post and how they treat their customers. I have had a similar issue and they refuse to restore my credit line to what it was. So I refuse to do business with anything boasting the American Express name. In addition, I am making it known, how responsible customers with a long standing history are treated. Please check out my blog @ http://creditlinedecrease.blogspot.com/

                              0 Votes
                            • Dk
                              DK-42 Oct 13, 2009

                              Agreed. I had gift cards canceled for no reason, and when I called, Jeri, ext. 55214, was the rudest most unprofessional 'supervisor' I had to speak with. I am actually closing down my card thanks to this snob.

                              0 Votes
                            • Re
                              ReamedByAmex Jan 20, 2011

                              No point touching base with James. He is no good. Just the true blue american express Blooded person. Dont waste your time.. (like I did) with this. Just move on to other Credit cards. Yes, Amex may offer benefits, but at cost of stores expenses and more and more are dropping Amex. Plus, Visa and Mastercard is very competitive and reliable. I am done giving these dorks any business..

                              0 Votes

                            The complaint has been investigated and
                            resolved to the customer's satisfaction
                            Resolved
                            American Expressunethical credit line management

                            Boycott American Express
                            American Express does not value customers.

                            American Express can and will cut your credit line at will! Additionally, they no longer move any of your available credit between cards!

                            Most importantly, thier revolving 'Plum' card is worst of all. They cut our credit line down around 80% on that card even though we had no outstanding balance. And no late payments on any cards.

                            Furthermore, American Express sends out requests for financials sometimes, and though they are optional, if you don't send them in American Express will cut your line down though they give you no warning of this either.

                            Boycott American Express. They have no regard for your history, how long you've been a card member, how dependable you are with payments, or how much you've spent with them in the past. They could care less.

                            The only way to show them that this total disregard for customers is unacceptable is to hit em where it hurts, their wallet. Boycott American Express. Stop using the American Express Card. It may have a few perks, but when you you think you can depend on them, they'll screw you in a heartbeat.

                            Check out this quote: "Tom Sclafani, a spokesman for American Express, said credit lines offered when the economy was booming might not be appropriate when growth contracts. The company has been cutting credit lines based in part on the overall debt level of the business.
                            “What we are trying to do is strike a balance between a customer’s spending needs and managing credit risk, ” he said.

                            American Express offered the first credit card tailored to small business 20 years ago. Other companies came onto the playing field over the last decade, when a healthy economy turned small businesses into a lucrative source of new accounts as the consumer market became saturated."

                            Source of quote: http://www.nytimes.com/2009/06/19/business/smallbusiness/19credit.html?ref=business

                            I recommend all small business owners to save more to self fund and boycott American Express. They won't be there when you need them. They don't deserve your business. They cannot be trusted or depended upon.

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                              • Ny
                                NYLisa Nov 16, 2009

                                yeah well u can thank the new credit card laws and the greedy fat cats on Wall Street who stole all the money and gave us this recession. I had no hand in this recession, did you? Why are we suffering for it? It's very unfair, well this is the cost of living in a dog eat dog country where only the rich can survive.

                                0 Votes

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