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American Automobile Association [AAA] Customer Service Phone, Email, Contacts

American Automobile Association [AAA]
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American Automobile Association [AAA] Reviews 700

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12:49 pm EDT

American Automobile Association [AAA] Ripped off

26 years a member. Infrequent use, haven't used service in 6 years. The car is by the side of the road. Registered, and there is a storage unit behind the car. Their first line is we can't tow from a storage unit. The storage has nothing to do, the car is on the side of the road and no connection with the storage unit. I just drove the car 10 miles, and it died. Since it's a serious issue and a 26 year old car I'm going to junk it and concentrate on my other 3 vehicles.

Oh we don't tow to salvage yards. So I've paid between 6 and 7 hundred dollars since I last used the service, for nothing. Just something to think about, how many other exclusions do they have?

Recommendation: Think twice, your car insurance policy may offer more for less money.

Read full review of American Automobile Association [AAA] and 1 comment
Update by Martin J Billings

You won't tow from a storage or to a scrap yard. So much for coverage that is at all inclusive. This happened 5/11/24. Your telephone representative and their supervisors turned down my request flatly and completely. What do you want me to say? You either know this is your policy or you have rogue representatives on your phones. I have had high level coverage for 26 years and haven't used the service for at least 6 years. To be turned down for this tow is maddening. Members of my family have the membership and give it to their children also. I care about the money I lost and the blatant refusal of service for a short tow.

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C. Fadel
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Contact AAA Auto Insurance customer service to explain your situation and request a tow to an alternative location if they won’t tow to a salvage yard. Clarify any exclusions and limitations of your policy to understand what services are covered. For future reference, consider reviewing your membership benefits and comparing them with other roadside assistance providers to ensure you’re getting the best value for your needs.

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2:40 pm EDT
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American Automobile Association [AAA] - Unsatisfactory roadside service

Early the other day, I discovered that my car, which was in our community parking area, had a flat tire. My wife and I have been AAA members for many years, and roadside service is supposedly one of the free benefits. I called the toll-free number and was told that someone would be showing up in about an hour. Nobody ever arrived, so I called AAA again...

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  1. Pros
    1. Nationwide coverage for roadside assistance.
    2. Diverse insurance options available.
    3. Exclusive member discounts and rewards.
    4. Comprehensive travel planning services.
    5. Proven track record of reliability.
  1. Cons
    1. Limited service areas for roadside assistance.
    2. Membership fees can be costly over time.
    3. Insurance rates not always competitive.
    4. Benefits may overlap with existing coverages.

American Automobile Association [AAA] Complaints 698

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3:50 am EST
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on 11/16/23, I went to SWmsprt AAA office and had 5 titles to change to my mothers name before her passing the next day. I had Roxanne Garmon who processed info on this transaction. I had to run back home twice to furnish docs to get the process completed. I spent approx three hours start to finish. My goal that day was to have all five titles put into my...

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10:44 am EST
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American Automobile Association [AAA] Getting a jump start from a contractor for aaa really should be fff-!

Had a company come to my home to jumpstart the car but couldn't jump it, said it's the starter! Well, after he left, I said I'm going to bring the battery to the auto parts store. It was a new battery, but when I went near the battery, I could smell plastic burning! I took the cover off the fuse panel and saw all the fuses melted and the board melted! Well, I had it towed to a shop, $2,208.08 later. AAA said, "Well, you can't prove it, so we aren't covering the repair," after I was told, "Oh no problem, we will fix it seeing we sent a contractor out to you!" Unbelievable. I have the most expensive policy, so I thought I'd have no problem, but I was wrong! Now I have to see how much it's going to cost me for a lawyer to go after this great company!

Desired outcome: To pay for damage like i was told ! HOW ELSE DID IT MELT ! IM A DISABLED VET AND ARE UNABLE I THINK I SHOULD BE USE ON GETTING SCREWED OVER IN THIS COUNTRY !

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Update by bobsafishing
Dec 05, 2023 11:00 am EST

Called AAA that i needed a jump start for my 2005 Cev. Silverado truck showed up asked me to go inside and turn the key all i heard was a loud pop ! He says ahh not your battery it's your starter I'm not a mechanic but it's your starter then asked me well i can tow it wherever you like!Well with that i said no he left well i went over where he was standing and could smell melted plastic i looked near battery then took off battery cover and all my fuses were melted and so was the panel ! I called AAA next day it was on a sun when this happened spoke to a agent for AAA she said oh im so sorry we will take care of this problem asap ! well had truck towed to mechanic and said go ahead and start work and $2,208.91 later get a call from AAA we aren't going to pay for damage you can't prove it was us ! like how else was it then? Unbelievable !

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3:52 pm EST
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I am a 'Premier' account holder with AAA Florida Region. On Saturday, November 4, 2023, at or about 2:00P.M., I placed a request for Road Service for my disabled vehicle, then located in Lumberton, NC. Twice during that afternoon, the last contact coming at about 4:30P.M., a AAA representative contacted me to advise that the AAA towing service provider wa...

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Is American Automobile Association [AAA] Legit?

American Automobile Association [AAA] earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds American Automobile Association [AAA] to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, American Automobile Association [AAA] is known for their high standards and safety. If you're thinking about dealing with American Automobile Association [AAA], it's wise to check how they handle complaints.

We found clear and detailed contact information for American Automobile Association [AAA]. The company provides a physical address, 9 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for aaa.com can be seen as a positive aspect for American Automobile Association [AAA] as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of American Automobile Association [AAA]'s domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Aaa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

According to our analysis, American Automobile Association [AAA] appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up American Automobile Association [AAA] and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While American Automobile Association [AAA] has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 698 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • American Automobile Association [AAA] protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to American Automobile Association [AAA]. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:59 am EST
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American Automobile Association [AAA] Roadside service

My daughter borrowed MY TRUCK and it broke down in Yucca Arizona. I called AAA for a tow and they told me that they would not tow it because I was not with the truck and that they only way they would have towed the truck is if my daughter was a member as well. So the only way this policy is good is if you list everyone in your family or anyone who might drive your vehicle on your membership (FOR AN ADDITIONAL FEE)! I think this is outrageous! I am calling corporate today and I will be sure to tell anyone I speak to about this and caution them.

Claimed loss: 320.00 Tow Fees

Desired outcome: Reimbursement for Towing

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7:07 pm EST

American Automobile Association [AAA] AAA CSAA General Insurance Co

13 years with AAA... 2 minor accidents. Both considered "at fault". (I dont consider the 9/24/23 claim at fault COLLISION I cracked a ramp door on a 5th wheel trailer with a UTV.. to me that is comprehensive but).

AAA considers these 2 minor accidents in a 33 month period grounds for non-renewal. EVERY insurance agent i have talked to has said WTH?

While AAA has every right to say who they want to insure... I have to wonder (and it has been brought up) does my age (72) have anything to do with it? And if so, THAT surely is illegal (I can see where they could raise my premium as older driver do statistically have more accidents, but cancelation?

Claimed loss: Loss of halfway decent rate.. (New insurance is basically DOUBLE)

Desired outcome: I would like to see tho, is a breakdown by age group of percentages of people they are dropping coverage on. It is my belief that thier data will show a significant higher percentage of the older age group.

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4:22 pm EST
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On October 23, 2023, I was not able to drive my car while on the NJ Turnpike. Because AAA is not allowed on NJ Turnpike, AAA representative assured that I would be reimbursed for the cost of another tow truck. Instead of towing the car, the tow driver asked if he could just remove the dragging engine cover. Seemed like a most prudent decision. I submitted...

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3:41 pm EST
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So yesterday afternoon, my husband and I had a vehicle breakdown. I called AAA, they had trouble locating us as we were in a rural area. When they did they said a towing service would be calling us. Well 30 minutes later AAA called back and said it would be 2-3 hours for a tow truck. It was cold and the car wouldn't start. I finally got a hold of a friend a...

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4:49 pm EST
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American Automobile Association [AAA] Accident claim

These people at AAA Insurance are scammers and take people money monthly for nothing. They picked up my car from my home and the tow driver had a freakin accident and my car was damaged. Now they don't want to pay for their negligence shame on them. Stress me with this BS everyday. AAA isn't worth the money. This happened at 8700 Fry Rd. location Caliber Auto Care on Oct. 26 at 8:00am the tow driver had a accident and my car was damaged.

Claimed loss: Bumper $1500 Pain and suffering $200 a missing work and medical. Rental $500 a week

Desired outcome: Repair my car back to good condition and compensation for my personal expenses.

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11:55 am EDT
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American Automobile Association [AAA] AAA Services

So I made a roadside assistance call last night, 10-23-23 at about 5:30 PM in Coral Springs Florida. I was told by two AA agents the "service provider" would be to me shortly. My car was damaged from an accident and the hotel parking lot where my car was located was going to tow it to the tow yard if I did not have AAA remove it. My roadside assistance time kept moving out to the point I called supervisor Tiffany at AAA who not only did not help but told me should not say when service would be provided. Well I will correct myself, Tiffany said "maybe an hour from now" as she could not reach the service provider. This was after a 2 hour wait when I was initially told my wait was 30 or less minutes. I canceled the call at 2.3 hours into the wait. Also when I asked Tiffany to have me connected with her manager, after 15 minutes of wait time the called simply hung up. No one from AAA called be back since this complaint.

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1:31 pm EDT
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American Automobile Association [AAA] Do not use AAA for towing! Been AAA Michigan member for years. Sunday 10/22/23 My husband had to pay $125 for an outside towing of our truck!!

Sept 2023 payed $156 for annual plus member for myself and husband.

We have truck that engine is not running at all wanted it towed and was refused help from AAA.

Now my husband had to pay $125 for towing Oct 22, 2023.

Will cancel my membership rarely use AAA for service . Sad when we need assistance did not receive it.

Also will inform my colleagues /friends and family find another outlet to receive towing.

Desired outcome: Refund $125

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12:19 pm EDT
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On October 3, 2023, at 7:08 pm I called for towing service. On October 4, 2023, at 9:45 am I called for the 7th time to ask for service. Approximately 19 hours later we received service. My husband and I spoke to 7 customer service operators. The first one we spoke to was rude, condescending and accusatory. She also gave the wrong pick-up address after I...

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11:49 pm EDT
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In April I purchased a new AAA Battery. Since then I have had multiple problems with the battery going dead. I took the car to the dealer and they ran multiple test and determined there was nothing wrong with the car. They advised the battery would not hold a charge. I have called AAA about this repeatedly and they claim there is nothing wrong with the...

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11:35 pm EDT
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American Automobile Association [AAA] AAA auto insurance

I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.

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I have already submitted to BBB as well. I called for tow on Sunday from Tampa FL to Belleview FL. After many calls & responses that there was no provider available for over 8 hours, I was told to leave car unattended & Keys in it until next day @ 8am & (hoping it would still be there in one piece). We had to call for ride from Ocala to pick us up & take u...

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8:36 pm EDT
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American Automobile Association [AAA] AAA roadside assistance

Stranded for 4.5 hours waiting for AAA. We were in a major suburb of a major city. We had a dead battery and contacted AAA for battery service. We were initially told that they were busy, so we would have a 90 minute wait. After 3 additional followup calls, my 86 year old father and I had to wait for 4 1/2 hours for somebody to show up. We complained and spoke to a supervisor, but were told there was nothing they could do to expedite their response. Save your money - this service is NOT worth it.

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Friday, 6 sept '23 (sent @ 11:30 am/hrs): I am edward grant sotelo, with both home owner and auto insurance policies with your folsom aaa office. I have been (for over a month), ostracized, ignored, and pressured to go to another office (per toni, mackinnon's recorded comments this morning), due to my inability to get "vincente toriz to assist me with my...

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American Automobile Association [AAA] Seriveman in Tyler, TX

This morning I was driving in on FM 2493 and there was an AAA Serive Truck beside me. For a good 10 to 15 minutes he never stopped texting while driving. The license plate 1739 . He is a hazard to the publiic. At times he would be 4 to 5 cars back then one time he almost re-ended a vehicle. It is against the law and people like this should have their license pulled.

Desired outcome: Dis miss his service

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American Automobile Association [AAA] AAA member service and towing

First had a service call for dead battery. Was told it was the alternator instead and policy will not allow installation of new batteries when alternator is bad. I then called for a tow because my son said he would replace alternator for me.

I waited 2 hours for a tow. Evidently AAA dispatch failed to notify the towing company. I was told this happens frequently and the tow truck drivers get held responsible and yelled at for AAA dispatchers lack of communication.

My son removed alternator and took it to auto supply to purchase a new one. They tested it and it was fine so we purchased new batteries. My son then had to re-install old alternator and the new batteries. My son ended up wasting his entire day off based on what I was told by the first service call and having to wait for a tow for 2 hours. By this time it was too late for me to drive home and I had to sleep on his couch. What is going on with AAA?

All these problems were unnecessary. They used to be so reliable.

Desired outcome: Investigate AAA dispatch and check their times when they receive a call and when the tow truck company is contacted. Also may sure the technician that is sent out to check batteries, knows what he is doing.

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7:16 pm EDT
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On Sunday September 10 2023 around 8:30 pm by the Delaware water Gap in PA about crossing to NJ my Son’s truck broke down and he lives in NJ He called triple AAA and they told him that he was going to be towed backwards to PA about 30 minutes and his truck was going to be stowed for the night. He has to find ride back because he was stranded in PA for the...

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I contacted AAA online at 8:30am to have a tow truck take my car to the shop. I was given an ETA of 9:47. The ETA came and went with no communication from AAA, so at 10:47, one hour after the tow truck was supposed to be here, I asked to speak to an agent using the text service. That agent, Walter, told me at 10:56 that my driver had had an unexpected...

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About American Automobile Association [AAA]

Screenshot American Automobile Association [AAA]
The American Automobile Association (AAA) offers a range of services including roadside assistance, travel planning, and insurance. Members benefit from discounts on various products and travel deals. AAA also provides auto repair services and driver education.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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Overview of American Automobile Association [AAA] complaint handling

American Automobile Association [AAA] reviews first appeared on Complaints Board on Aug 30, 2006. The latest review Ripped off was posted on May 10, 2024. The latest complaint valve cover gasket replacement (aaa membership 438 212 2650698006) was resolved on Jul 25, 2019. American Automobile Association [AAA] has an average consumer rating of 1 stars from 700 reviews. American Automobile Association [AAA] has resolved 20 complaints.
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  1. American Automobile Association [AAA] Contacts

  2. American Automobile Association [AAA] phone numbers
    +1 (800) 222-4357
    +1 (800) 222-4357
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    Emergency Road Service
    +1 (800) 222-8252
    +1 (800) 222-8252
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    Membership Services
    +1 (800) 793-0508
    +1 (800) 793-0508
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    Financial Services
    +1 (866) 222-7871
    +1 (866) 222-7871
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    Insurance Sales
    +1 (800) 222-4242
    +1 (800) 222-4242
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    Insurance Customer Service
    +1 (866) 284-7222
    +1 (866) 284-7222
    Click up if you have successfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number 0 0 users reported that they have successfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number Click down if you have unsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number 0 0 users reported that they have UNsuccessfully reached American Automobile Association [AAA] by calling +1 (866) 284-7222 phone number
    Motor Club Insurance Company
    +1 (800) 222-7448
    +1 (800) 222-7448
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    Travel Services
    +1 (855) 222-7879
    +1 (855) 222-7879
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    Website Support
    +1 (407) 444-4240
    +1 (407) 444-4240
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    More phone numbers
  3. American Automobile Association [AAA] emails
  4. American Automobile Association [AAA] address
    1000 Aaa Dr., Heathrow, Florida, 32746, United States
  5. American Automobile Association [AAA] social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
American Automobile Association [AAA] Category
American Automobile Association [AAA] is ranked 1 among 66 companies in the Transportation and Vehicles category

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