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American Automobile Association [AAA] reviews and complaints 1
View all 698 complaintsAmerican Automobile Association [AAA] - Towing / roadside assistance
On October 23, 2023, I was not able to drive my car while on the NJ Turnpike. Because AAA is not allowed on NJ Turnpike, AAA representative assured that I would be reimbursed for the cost of another tow truck. Instead of towing the car, the tow driver asked if he could just remove the dragging engine cover. Seemed like a most prudent decision.
I submitted the claim and when I hadn’t heard anything, I called to find out that it was DENIED by ALYSSA O’CONNELL – who said it was not a service that AAA provides so wasn’t covered. That makes NO sense, I couldn’t drive my car – I pay $300 for membership so that when I have a car situation, AAA will help. I was told that if they towed my car or if they brought me gas or if they unlocked my car, or if I had lied about what the tow truck driver did, I would have been reimbursed – but because I was honest, I was told that it was not reimbursable. AAA should do right by this member and reimburse the $159.
Claimed loss: $159
Desired outcome: I would like to be reimbursed for the cost of the tow truck that had to come out and help with my car - something that AAA would have done had I not been on the NJ Turnpike!
![American Automobile Association [AAA] - Towing / roadside assistance](/images/complaint/full/1920769/1700860979131511722.png "American Automobile Association [AAA] - Towing / roadside assistance")
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