American Automobile Association [AAA] review: Roadside service

So yesterday afternoon, my husband and I had a vehicle breakdown. I called AAA, they had trouble locating us as we were in a rural area. When they did they said a towing service would be calling us. Well 30 minutes later AAA called back and said it would be 2-3 hours for a tow truck. It was cold and the car wouldn't start. I finally got a hold of a friend a few miles away and we got a ride. After about 30 minutes the towing company said they couldn't pick it up til morning. Luckily our friend was able to give us a ride home. I also alerted the sheriffs department that it was there and would be picked up tomorrow. Next day when AAA contracted towing service arrive at location of vehicle it was gone. Apparently the sheriffs department had it towed and impounded. When I called AAA they were indifferent and of no help. Stated they don't reimburse for impoundment fee, towing, and won't pay to have it moved to the repair shop. I am beyond angry. I paid for a plus membership and this is how we have been treated! What was I suppose to do when YOUR contracted tow truck wouldn't come out on a holiday?