American Automobile Association [AAA] review: Road assistance services

On Sunday September 10 2023 around 8:30 pm by the Delaware water Gap in PA about crossing to NJ my Son’s truck broke down and he lives in NJ

He called triple AAA and they told him that he was going to be towed backwards to PA about 30 minutes and his truck was going to be stowed for the night. He has to find ride back because he was stranded in PA for the night .

He had to paid $10 for the tow truck toll fee .

After he arrived at the destination . Around 10:30 pm He asked the driver why and he said because he was 21 and Could not cross to NJ with the tow truck .

Also the driver said that probably his truck wasn’t going to be take to NJ on Monday but

Tuesday .

I drove 1 1/2 to pick up my son in PA and

I called Triple AAA that night and next day to complain and nobody wanted to hear it .

I went to the local office , I called customers service relations: they hanged up on me and didn’t answer the phone anymore when I asked for the manager or supervisor.

Finally one lady from road assistance help me find out when the truck was going to be delivered.

I had been member of triple AAA for years and this bad experience is not what I paid for .

I had extra expenses and was counting on triple AAA to back me up 100 % when we had an emergency no half way .

Until this day Wednesday nobody has reach to me and I do not believe that they summited my complaint