American Automobile Association [AAA] review: Aaa failed to provide road service as per aaa membership agreement

I am a 'Premier' account holder with AAA Florida Region. On Saturday, November 4, 2023, at or about 2:00P.M., I placed a request for Road Service for my disabled vehicle, then located in Lumberton, NC. Twice during that afternoon, the last contact coming at about 4:30P.M., a AAA representative contacted me to advise that the AAA towing service provider was running behind schedule, but would respond to me in a short while. At or about 6:30P.M., after not having had contact with a AAA Customer Service Representative for about 2-hours, or with the designated towing service provider at all, I called-back to AAA to inquire into the status of my service request. At that time, despite what the representatives had said to me during the course of that afternoon, I was told by a AAA representative that AAA DOES NOT have a service provider in the Lumberton, NC area. Therefore, I was left to fend for myself in spite of being a AAA 'Premier' subscriber. To add insult to injury, another AAA representative called me on the following day (Sunday) at 8:30A.M. to ask if I still was in need of service. In the interim period, I did make arrangements with a private service to tow my still disabled vehicle from Lumberton, NC to Georgetown, DE, which was near to my planned destination.