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Amazon  - Tracks all customers via emails

J
Author of the complaint
8:48 pm
Review updated:
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All Amazon emails contain tracking pixels. Also known as web beacons, theses secretive codes are embedded in all Amazon emails and are designed to collect IP address, device and browser details, etc. Unlike cookies, there is no request for customers' consent.
After years of reports to Amazon customer service, domain registrant, admin, tech and abuse departments, no one bothered to even respond. After complaints via public boards, only things I heard are PR statements. Here is typical response, repeated with cut and paste, over and over:

"Hello,

I'm Sid from Amazon.com. I'm writing in response to email you've sent to us.

I thank you for writing us back However we dont have options to assist you with the outcome of this result Immediately else I'd be happy to provide it for you.

It's our privilege to have you as our valued customer and would like to thank you for your continued support.​

Regards,

Sid.
Amazon.com
http://www.amazon.com"

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3 comments
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T
Jan 03, 2022 8:48 pm

its mentioned in the receive communication from us. it says "data rates may apply." in that section of the setting it states what they do with the information and what the emails are for. i have researched this before because its IT related. again if you log into your account you CAN remove the authorization for this by telling them they cant send emails to your account. it is also mentioned in their TOS and other legal documents posted for customers.

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T
Jan 04, 2022 8:48 pm

i did read the link you posted, but because they list it BEFORE you allow communication via email that cancels out it being secret. they clearly tell you in communication preferences and when you allow email communication that its there. by can remove authorization i mean to email you. once you remove that permission they can't email you any emails with the pixel. i have not seen amazon "hide" the fact that they keep track of everything in their emails via pixels. all the things i seen state its there and its not secret.

since you say you don't care about disclaimers that means you don't care about the TOS or any legal document you signed from amazon that tells you everything your currently complaining about.

the site you posted says in it that it is illegal to track without informing the recipient that they will provide information about location, what items you click and such... amazon is a market place so they DO mention they track that information, THEY do track your email link clicks. your complaint from what i see in that site and what is posted [also from experience] is based off interpretation of what is stated and understanding of what is provided to you.

i looked into the GDPR and amazon compliance and found this for you.

https://docs.aws.amazon.com/whitepapers/latest/navigating-gdpr-compliance/welcome.html

ALSO these pixels can only work if you have your email set to "download pictures". you do have a right under GDPR and the california Net Neutrality rules to request amazon to purge its records of your personal information. though until you turn off email communications it will just be rebuilt for personalization purposes for products that you might be interested in.

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T
Dec 29, 2021 8:48 pm

web pixels are like read receipts in emails. it just lets them know you opened the email. it does tell them some information but when you signed up they do mention for emails about products and other communications from amazon that they check what you open and look at. by checking "yes i would like to receive emails from amazon and affiliates" you ARE Consenting to getting the emails from them and to getting information on what you actually click in the email [like if you delete it then they know it wasn't what you want. if you hit a link to a product then they know more like that item].

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