Belk

As a customer who values quality and service, my recent experience with Belk has left me thoroughly disappointed. The issues I encountered, from poor product quality to unhelpful customer service, have made me question the integrity of this company. The lack of attention to detail, such as sending items with a strong smell of glue or cheap, wrinkled clothes, reflects poorly on Belk's commitment to providing a positive shopping experience. It's disheartening to see a once reputable store decline in standards. I urge potential customers to be cautious when considering Belk for their shopping needs.

I ordered the G Life ruffle long sleeve in Flamingo in an extra large. I received a large. I made an exchange order number [protected] retuned 2 items that was sent in the wrong size than I originally ordered. I have to drive 16 miles plus pay toll fee for UPS drop off. I received my return item and once again it was a large. This is unacceptable! Your online return screen will not allow me to return the item again. I just want my money back and not willing to order again. Most likely I will not shop on line ever again.

I have been a faithful customer since July of 2021. I earn more money now than I did in 2021. I received a notice on Saturday March 23rd that based on a late payment on another credit card, Belk dropped my credit limit from 1100.00 to 470.00 (the balance on the card was 452.00) I have spent thousands of dollars over the course of the account, I have paid it off several times. Yet, none of that was even considered. I have also found out that this is a standard procedure for them. This behavior can cause my credit score to take a bad hit. They are sabotaging my credit record. It has caused me emotional distress.

I went to Belks today only to find out my card had been closed their reason is I didn't have any type of home morgage, when I applied for the card I gave them all my financials and was approved for $1000, nothing has changed since I first got the card, not a very happy customer, been with Belks since 1992. I have never used the card until today when I tried was told it was closed but they can't seem to give me a reason as to why, shady business people, just plain shady.

I really don't understand why my account limit was lowered to $100. Then went to use card online and it declined. Well when I login, it stated account closed. Wow. I've paid my billed, even if I forgot a time or two. True, after I became ill with cancer and placed on disability, I didn't use the account as much. Well this the thanks and appreciate I get for being a customer. I really hope this isn't the way they treat all customers since one may not be able to spend frequently, just cut them off. If that's the case, that's very disrespectful and unprofessional. I'm very disheartened.

I had ordered 2 two-piece outfit for a girl size 14. One of them had a two-inch hole on the side. I wanted to return it unfortunately I lost the receipt. My order was received on November 13th, 2023.

My name is Aliette Chamchil and I live at 2637 SW 20th Circle Ocala, Florida 34471. I did not pay for it with a Belk credit card instead, I used a Visa Card. Is there any way you can send me the receipt code number for those items.

My email is: [protected]@yahoo.com

I noticed your November advertisement has 6 overweight women of color and 1 overweight white woman. What message are you trying to send? I’m disturbed by what appears to be implicit bias on the part of members of your advertisement department. It seems to be a pattern. Please make a change. You can hire me to review advertisements that go out. Ellen Malone [protected]@me.com.

The Belk Rockwall store manager named Stacy McFarland is an absolute terror and the reason why I will NEVER shop at Belk again. I observed this woman being extremely rude to numerous employees who were dejected to the point of nearly being in tears. She was very rude to a few different customers as well, rolling her eyes when they asked questions and seeming very uncaring about them. I also heard her swearing and using the term "son of a [censored]" in clear view of customers. She also seemed to be racially profiling me(an African American woman) as she continually followed me through the store until I decided to simply leave. This is unacceptable and now I know why this store is never busy, customers don't want to deal with a disrespectful racist like her. She must be sleeping with her manager to still have her job.

I purchased items earlier for the charity sale that would be starting today. I purchased the items October 18th for the presale. When I went to pick up my items today there were several I returned. I then repurchased one of the items, they increased the price on me $1.25. I've called the Belk store in Southern Pines North Carolina 7 times today. None of the extensions are being answered. I called the manager four times, cosmetics and fine jewelry. No one answered the phone. There's no reason for a price increase when you've already purchased the item at one price. This is absolutely unfair to your customers Belk.

I want a refund for the 2nd coat that I shipped back to Unique Bargains. I have been a valuable customer of Belk Lindsey since 1973 until it was changed to Belk. I am still a valuable customer. I buy every one of my clothes, shoes and my husband's also. I buy my children, grandchildren their Christmas gifts too. Plus, Christmas decorations, bathroom etc, suitcases etc. This needs to be taken care of immediately.

I did an online order for Belks at the Monroe Mall. This was 7/16/2023

Order #: [protected] Purchased at: Monroe NC

View Full Order Details

$61.64

2 items

I have called the Belk 800 customer service number and also the actual store. They say they cannot help me. Talked to Destiny today at the store and she says she cannot see the store that my order should ship from. Called the 800 number said if I did not have until the end of August to call back.

Cannot reach Belk Ceo

This is totally rediculous and extremely frustrating, this nightmare startred on july 8, 2023 when I placed an order. I have a belk credit and have used it many times w/out any problem this time I put the cvc# 691 from my card your system would not accept my number so I finally used another credit card to place my order. I will be 76 years old on august 3rd and I do not need this kind of stress I have contacted and written my problem w/o any satisfaction for your company. So many times not impressed and I probably will cut up my card after this mess if this is ever dealt with properly. I love belk their clothes and prices but if no one can handle a little problem like this something serious wrong I would be fearful if something big had to be taken care of.. I assure you I have excellent credit. My credit score is 850 and I pay all my charges in full every month then I received my order#[protected], I put this number in and everytime I did it stated no results found it also showed my cart still had 3 items still in it. So I contacted your customer service deprt several times, pamela was my agent I received the same e-mail several times and it only stated that I would receive my order on 7/14/2023 that is another story. Pamela never adddressed why your system did not accept my cvc#or tell me who might know the answer to this also never addressed why when I put my order# in why it stated no results found;I certainly do not want pamela or anyone else to be fired over this maybe a little more training anyway I received my order yesterday and to top off everything that went wrong I did receive 3 pair of jeans, one whitre pair, one dark wash one and the 3rdthe ugliest jeans I ever saw the top part of the leg was an ugly grayish

Washed outcolor and the bottom of the leg was a kind of dark blue I was suppose to receive one white pair and 2 of the same dark wash color so unbelievable. Then this morning there ws an e-mail for me to pay this person $5,00 to get my issues settled this is not happening ever I am certainly not paying anyone money to settle this mess so I am writng corporate in hopes this mess can be taken care of. I already wrote all this this morning but got an e-mail my message was blank, help me please, karen ferrante

I wrote a complaint under reviews, sorry. I am so upset and frustrated at this point to explain my issues once again. This complaint is about pam from your customer care dept. That did not provide me any assistance with my issues.I have a belk inquiry case # ([protected]) pam did not provide any assistance to my issues she never addressed the issue of my belk credit card. I placed an order and was paying for it w/my belk credit card your site took my credit card number but would not accept my cvc# 691 that is on credit card i put it in several times but it would not accept it so i charged it on another one of my credit cards.Pam never explained why it did not accept this cvc # or tell me who to contact that could explain why it wouldn't take it. I have excellent credit. I pay off all my charges in full each month and have a almost perfect credit scorce so i know this is not the issue.Also ireceived a order# for my order the order# ireceved was [protected] when i put this number in it stated no results found and i just put this number in and it still states no result found and pam did not exlain why it states no results found. I had some friends at my house today and i explained what happened w/belk and many of my friends have ordered from belk because they love the things i ordered and wore. If i do not get some explaination about these issues i have made copies of all the paperwork corespondence with belk and i willcontact the better business bureau and send them all the paperwork to the bbb.I love belk clothes especially the jeans, i usually get free shipping at macys, kohl etc. But i pay the$9.99 at belk because i like the clothes but i will close my account and not order from belk anymore if these issues are not addressed thank you

I went to make a return on 7/1/2023. The sales clerk, and 2 managers were very rude to me in front of a line of customers. The "Store Manager" was so loud and everyone was starring at him. He told me the return date was right on the receipt that I didn't look at. The return policy was changed in Feb. to 30 day return. Why is the policy change not posted so customers can see and the sales clerk should be pointing that out. That is customer service. Not the experience I had. My purchase was on 5/13/2023 and had to be returned by 6/12/2023. I am at the store on 7/1/2023 and told they only honor a few days after the noted return date. Then he offers me 30 dollars and some change for and exchange I paid 188.30 for. This was By 2 get one free. You still have all of this merchandise for sale in the store. I have been shopping at Belk since the store opened in Hot Springs AR. I have spent thousands of dollars there.

Not Anymore!

The manager at the Hot Springs store is the most unprofessional manager I have ever seen. He was long hair in a ponytail that is colored every color in the rainbow. Very in appropriate for a manager.