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Belk Customer Service


Belk, Inc. & Belk eCommerce LLC

2801 W. Tyvola Rd
North Carolina
United States - 28217

Customer Support Phone Numbers

+1 866 235 5443(Customer Service) 4 4
+1 800 669 6550(Rewards Card Customer Service) 2 1
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat9:00 AM - 10:00 PM
Sun9:00 AM - 10:00 PM

Belk Complaints & Reviews

Belk / belk credit card

Orion2 on Jan 30, 2019

Recently there have been payments posted to my Belk credit card that I saw when I checked my account. The payments were made by phone which I never do, I use the app and pay online. There were 4 payments that were declined because apparently the account was not active. I called Belk twice...

Belk / belk fine jewelry repair #10160919

Larry Watkins on Jan 23, 2019

I purchased on 11/23/2018 a diamond cluster ring, 14KW, white gold, item number 0438622474976 from Belk at Lake Square Mall, 10401-2003 Hw. 441, Leesburg, FL 34788, Phone #: (352) 787-3412, store manager: Sarah Engel. The purchase price was 1603.93 with Florida tax. As the ring was a...

Belk / workers are very rude in the cosmetic department

Tmoore73 on Jan 17, 2019

The workers are very rude and will not help you. Terrible customer service. Took my eldery mom in the cosmetics department to sample the perfume and they told us to come back tomorrow the lady that usually works in that department was not there and they could not go into her things and we...

Belk / shift manager linda woodard nichols & security

PMHall on Dec 22, 2018

I was shopping tonight at Belks in Decatur AL. I had a buggy because I had a ton of shopping bags. My ex boyfriends girlfriend is a shift manager there and when she saw me she has me followed thru the store. As I left the store walking out in the mall 2 girls came screaming at me said they...

Belk / amazon echo

tellicogirl1964 on Dec 16, 2018

We watched a Belk commercial last night (12/15/2028) showing a Amazon Echo for 19.99. and Google was 29.99. Children's toys on sale as well. We made a trip all the way out today to purchase some Amazon Echoes (12/16/2018). The Google was priced what was advertised but the Amazon Echo wa...

Belk / belk credit card

Maryann Kelley on Nov 16, 2018

When the employee introduced the BELK MasterCard to me- my question to her was"will I still be able to pay the one-third payment ". She agreed. I applied for one. Closing out my old BELK elite creditcard, like a responsible person, so there would be no fraudulent charges, EVER SINCE I...

Belk / employee care

Ocean1124 on Nov 16, 2018

Belk is the worst company to work for. Over worked, never get a raise you deserve I've been there over 2 years and I'm still making the same pay as when I started. They always cut hours but constantly hiring people, lack of communication and to top it off has no compassion for employee...

Belk / customer service

Ernest Brown on Nov 11, 2018

I love Belk's so much that I became a seasonal employee in the Savannah Ga location. I went to the Brahmin Counter to purchase a handbag and the associate whose name is Ester was very rude to me. When I gave her my associate number to receive my discount and I inquired about an additional...

Belk / customer service @ shoe department

Elsa and Charlie on Nov 5, 2018

Where: Belk, 200 Cross Creel Mall, Fayetteville, NC When: November 3, 2018 What: Shoe Department On this day there was a Sale going on between 6 am to 10 am. I was at the shoe department. I ordered a couple of shoes of my size from a lady and they did not fit well. So I had to look again...

Belk / customer service/incorrect order (twice)

Jennifer1021 on Oct 21, 2018

My wife ordered black boots on line for our granddaughter's birthday. We were sent black/cognac boots. I ordered the boots so that she could have them for her birthday which was on friday oct 19th. I received the wrong ones on thursday the 18th. I then called and spoke with someone who...

Belk / cosmetics

TyLr on Oct 19, 2018

While I was shopping for cosmetics in the Cookeville Tennessee store, I was totally ignored at the Clinique counter! A group of associates or standing in a huddle and would not address that I was there! I proceeded to go to the Estée Lauder counter where there was no one there. I shopped throughout...

Belk / lost credit

DinoM on Oct 16, 2018

I recently lost my husband. I returned some items to Belk for a refund and received a credit on my card. Two months later instead of leaving the credit on my card they sent a refund check in my late husband's name. They are refusing to reissue the check in my name and/or reinstate the...

Belk / service I am complaining about

Jenn9681 on Oct 4, 2018

Good Evening, I am writing to let you know of the service that I received today while in my local Belk store. I went in and picked up a few items and when I got to the register the clerk(Evelyn) was counting the drawer with another employee. I stood and waited several minutes before the...

Belk / brahmin

Customer exemplified on Sep 28, 2018

I was at the Belk at the Savannah GA mall.. Oglethorpe Mall and I know this is a customer complaint site but I wanted to comment on the excellent customer service I received from the Brahmin Specialist (that's what her tag said) Esther. I went to purchase a Brahmin duxbury from her for my...

Belk / csrs ignoring customers

Sandra T Patterson on Aug 18, 2018

I was in your store in Tuscaloosa today and was very disappointed. I have been a cardholder at Belk for over 15 years. The store is a mess, too much inventory, making it difficult to navigate or find anything. The most disappointing thing though was customer service, or lack thereof. While...

Belk / coupons

kekeo on Aug 7, 2018

This passed Saturday, I took the ten dollar off coupon with me to the Belks store in Winchester. I purchased 60 plus dollars worth of clothes. When I gave the coupon to the salesperson; she said it did not apply because of the exclusions on the back in tiny print. On the front the coupon said...

Belk / customer service or lack thereof

rebeccal7433 on Jul 30, 2018

On Sunday July 28, 2018 around 2 pm. Entered the Belk in kingsport Tenn to do school shopping. My daughter has 2 girls, ages 4 and 5 months ago old. While shopping the baby got hungry and was beginning to cry. She proceeded to ask a female sales associate, Do you have a place where I can...

Belk / shoe associate/ dept

Becky Edlin on Jul 21, 2018

Tried a flat shoe on. Under the heel had a security tag sticking up into bottom of shoe. You don't notice the tag. When I tried the shoe on the sharp point cut and penetrated my heel making it bleed. Took shoes to associate and told her it just cut my heel. Her reply "Oh I know " and...

Belks / associate

Crystal1531 on Jul 21, 2018

On Thursday July the 19th my teen children and I were in our local Bell store in Hartwell Georgia. We were purchasing a dress and a pair of sandals for my daughter, as the cashier rang up our items we noticed that the sandals did nothing up advertised price, the employee handling our...

Belks / online ordering

Margaret Szafarz on Jul 5, 2018

I will NEVER place an online order with Belks and I recommend to anyone reading this to do the same! Don't expect a return label sent to you unless you request it at least 3 times, and then it won't print and it is set up to where you can only print or try to print one time. I even went to...