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Customer Service

+1 866 235 5443 (Customer Service)
+1 800 669 6550 (Rewards Card Customer Service)
2801 W. Tyvola Rd
Charlotte, North Carolina
United States - 28217
Mon7:00 AM - 10:00 PM
Tue7:00 AM - 10:00 PM
Wed7:00 AM - 10:00 PM
Thu7:00 AM - 10:00 PM
Fri7:00 AM - 10:00 PM
Sat9:00 AM - 10:00 PM
Sun9:00 AM - 10:00 PM

Complaints & Reviews

Online order of luggage

I have never been so frustrated with a company before! I have been a loyal customer for many years and that ends today. I bought three suitcases for and upcoming trip in February. I have been charged for four suitcases at four different prices. I have been trying to work this out for months. Each time it gets more tangled. I have spoken to eighteen customer service reps. Each one reassures me that the problem is fixed. I spent 1.5 hours on hold today waiting for a representative. After a brief conversation we were disconnected. Please reconsider before you order from Belk online
Kandace DiMartino


I shopped at Belk last night. The Doorbuster pricing indicated Buy 1 Get 2 Free. I bought 3 shirts with a 54...


I have a complaint about two store Buford ga and winder ga both store manager racial profile their customer...

Bethlehem Online Shopping

lp guy

He came up to me in the middle of the store as I was walking to the brighton counter... I actually thought he...

customer service

The jewelry dept. consistently inputs the incorrect email address and then does not allow the customer to...

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management-customer service

My wife and I had an anniversary so we went shopping at the Belk store at Coastal Mall Myrtle Beach, SC. Thi...


I went to return a pair of toddler jeans for my son and I had the receipt. I paid for them by debit card. 2...

customer service

I was given horrible customer service when I approached the cashier at Belk this evening. Given it was five...

manager and cashier on 9/26 around 4:00

My husband and I went to your store to buy Saddlebred suspenders. They were all originally $25 on sale buy...

rude employee

Today I went to balks in Douglas Ga with my sister in law. We were at the shoe dept and an employee of belks whose name was Daniel that worked in the make up dept was behind us in the aisle. We moved to one side and she made a discriminating comment. She said OKAY MEXICANS. That was very offensive. I am a customer of belks and will not be back if I will be receiving those types of comments.

poor customer service

The girl you have working the Clinique counter in Alabaster yesterday (9/5/19 Associate 012629) about noon...

biased displays time you walk into store

3 different stores had the same display. Shame on you for not support both colleges. I will ask my gamecock...

one staff member

I purchased two suits. I bought an 8-thinking it would be better than them being baggy. When I tried to...

belks card card

We have had a Belks credit card for almost two years. We were late once because the check was late. We called...

customer service.

On august 12 2019 I was shopping in this store. There was no one working the shoe department and when I asked...

employment in loss prevention

This company's Loss Prevention Department or now known as Asset Protection is a complete joke. Their equipment is outdated and the district manager that covers the areas of tennessee and kentucky is a complete idiot.

I know for a fact that he screwed the pooch on a shoplifting stop and threw the LPA's under the bus for it. He couldn't let the fact that he overreacted and stopped the wrong person come back on him.

Michael Young, I never trusted you after that and then you placed hidden cameras in the LP offices trying to run off the LP manager and find him doing something you could fire him for. But you were too stupid to not leave the wires hanging from the ceiling and everyone knew what you did and had a good laugh about it.

The fact that they would allow you back says they don't have a clue in Asset Protection. You were ineffective then and now you are just a desperate kiss ass. Now that your mentor and f buddy Jo Bickford is gone I'm sure you will have your head so far up Pamela Velose's coochie you won't be able to breathe.

I'm sure Jo Bickford had to eat a s*** sandwich with that demotion. Going form c-level Director to a lowly divisional Operations Manager had to be a bitter pill to swallow but it couldn't have happened to a bigger b****.

Belk's payscale is notoriously low to begin with but no amount of money would make it worth putting up with that cluster [censored]

employment in loss prevention

  • Th
    Thisisthelife Dec 17, 2019

    In all honesty this sounds like a review from someone who got caught stealing. When prosecuting people it’s hard not to make a few enemies.

    I’m thankful for people who do this job. It’s a hard line of work.

    0 Votes


What is the point in having coupons when none of them work? I'm so tired of you sending emails about school sales and coupons when none of the coupons actually work because everything you have is a doorbuster. Just stop with the coupons. Stop tricking people into going into the store thinking they are going to actually be able to use one. Makes me want to not ever shop at Belk again!


My son worked there over a year. One of the managers, Carey Henson Roberts breeched confidentially and gave...

security officer

Waycross, GA Belk Security man is definitely humiliating people and causing people to get arrested saying...

sensor still on dress

I cannot express the hassle I had today. A couple days ago I went to belk and found the perfect free people...

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