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Amazon complaints 2045

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3:28 am EST
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Amazon Unauthorized debit

This debit appeared in my account, and I did not make any purchase or authorize any debit.
I kindly request the refund of this amount and the deletion of my bank and personal information from your files.

12/02/2021 pos debit recurring pos- Amazon Prime Amzn.com/bill WA -$14.11

thanks

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12:43 pm EST
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Amazon Scam calls?

Ssince the first of December I have received at least 6 plus scam (?) calls saying I have ordered $729 in mdse from Amazon. The call claims to be from Amazon Dayton Ohio. but they are from various places in Texas and I need to press 1 (gee isn't that Long Distance?) to speak to a rep.
History of the last 4 call still on my phone...
!2/3 5:53 pm [protected] Cushing, TX
12/3 6:[protected] Bedias, TX
12/3 6:[protected] Conroe, TX
12/4 11:[protected] Texas

Why don't you know this is happening and let the public know?

Desired outcome: Shut down these scams

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12:00 pm EST
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Amazon Sonim xp6 and sonim xp 7

I unfortunately am concerned that I was caught up in ongoing Amazon cell phone scams related to the rugged military phone Sonim sold by Amazon XP6 and XP 7.
I purchased an Sonim XP6 that was advertised by Amazon to be a 4G however when I tried to obtain phone service from ATT and T I was informed that the Amazon Sonim XP6 advertised as a 4 G was really a 3 G. 3 G and is basically obsolete not carried by most phone services any longer and will be discontinued by all cell phone service in the USA shortly.

I researched the Sonim options for XP6 and was informed to purchase an Sonim XP 7 for 4 G and ATT and T compatibility

I made a purchase of Sonim XP7 from Amazon not realizing the phone was used until after the purchase when I reviewed the order.

I called Amazon to cancell and was informed that Amazon could NOT cancel the order because the phone was not shipped directly from Amazon but rather shipped from some off shore cell phone company and that off shore cell phone company would get back to me in a few days...

HAAAAAAAAAAAHEEEEEEEEEHAAAAAAAAAAAA Really

Please beware of the apparent Amazon scam

Desired outcome: Resolve and Apology

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6:21 pm EST
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Amazon Delivery of Packages to Condo Complex in Chicago Lincoln Square

Amazon must adhere to strict security measures by protecting packages and safeguarding their delivery according to an acceptable and responsible protocol. One breach of security is unacceptable. Amazon's delivery of packages to the condo complex on 11/30/2021 about 2pm was sloppy and resulted in a severe breach of package security. The Amazon delivery person left packages outside on the sidewalk in broad daylight where anyone could steal. The Amazon driver was hostile and refused to accept any guidance about where to place the packages, the driver would hear none of it and walked off. Because of package theft, we need the packages to be placed in designated locked area or, if not locked area, in an out of view secure alternate location. The driver would not listen, did not care, and gave a raised mid finger. During this peak rush holiday season, the spirit of the holidays should prevail despite package load. This is not an issue with UPS. They listen, accept instructions, and help and gladly place packages where they belong out of sight and protected. We have photos of the amazon truck and package delivery. (Please note that the delivery truck has no truck or telephone number other than its license plate.) If a package becomes lost or stolen again, to prevent complicity in missing and stolen packages, and to prevent the before mentioned delivery behavior, we encourage Amazon to better train and screen driver attitudes. PS: We don't want this delivery person to deliver packages to this address if unwilling to work with us.

Desired outcome: Cooperation and compliance with package security.

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3:37 pm EST
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Amazon False advertising and misinformation

On February 18, 2021, I purchased a Samsung tab S7 + tablet on Amazon.ca from the Samsung store.
On the product page it is stated "visit the Samsung Store". It is also stated "Samsung offers a convenient Door-to-Door service in case your Galaxy device requires repair, with free pick up and return shipping included". Nowhere on the product page it is stated that it will not be guaranteed in Canada. I learned this morning from Samsung Canada that this is not guaranteed in Canada, that the serial number is an American product. Serial number that is written in the tablet itself, so you don't know until purchase is done. This information is not listed on the Amazon product page. When I click on my order, there is a "get product support" button that opens a Samsung CANADA link. But when I look at the invoice it's sold by Electronic Exchange Inc. This information is not shown on the Amazon page in any way, so you don't know until purchase is done. I want to file a complaint about amazon.ca for false advertising and misinformation. I want my tablet repaired, or a new one.
Here is the link to the product:
https://www.amazon.ca/gp/product/B08FT7V5HH/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1

Best regards

Desired outcome: have my tablet repaired at no cost or a new tablet garantee in Canada

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TheldrakisCS
TheldrakisCS
, US
Dec 08, 2021 1:52 pm EST
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that is strange, THOUGH when you open a product page it lists under the product name the seller. it sounds like this one was being sold by Electronic Exchange Inc not samsung in canada.

i followed the link you showed and found this line "Place of Business Mississauga, ON L5M 9Z9, CA "

though it does say above in the product info in your picture sold and shipped by amazon ca they have have it in stock to ship from them. sometimes it says that but the seller is another company. with that in mind it looks like you bought it from the exchange and not amazon itself.

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12:30 pm EST
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Amazon Amazon providing inappropriate packaging that allows products to be damaged in shipment

Happens over and over. Amazon tosses a heavy item into a flimsy shipping bag to save time and money, then the item gets damaged in shipping due to being inadequately protected from normal shipping/handling activities. Latest example is a BB pistol that is as heavy as a regular handgun. First item arrived in smashed up product packaging because it was shipped in a thin bag. Returned to Amazon and explained in a detailed note as part of their Returns process that the item is heavy and needs to be shipped in a box with appropriate padding. Received the replacement today shipped exactly the same as the original and with the same results - product packaging broken and damaged as a result of inappropriate shipping container (flimsy bag). Amazon asks for your comments/input on returns, and then ignores them.

Desired outcome: Amazon provide appropriate shipping packaging instead of the lowest cost/quickest solution that doesn't adequately protect the product.

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TheldrakisCS
TheldrakisCS
, US
Dec 08, 2021 1:56 pm EST
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amazon is like a retail store and shipping company, it only posts listings of products people wish to sell on their site. then once you buy a item they pick it up from where it is [if it is not in their warehouse] to deliver to you. it sounds like you where shipped from someone to amazon in their bag before it was sent to you.

ComplaintsBoard
J
9:55 am EST

Amazon Car parts

I ordered a 'genuine' parts for my car, and the item vanished from tracking system for days. When contacted the seller, they blamed Amazon, carrier, Covid and holiday season, and promised delivery next day. When the item missed the deadline I was told, neither seller nor Amazon looked into it - pointing fingers to each other. Finally when the package showed up 2 days later, the box was unsealed and the parts was in a regular plastic bag, with no manufacturer's log. Total chaos and zero customer service. Avoid Korea Motor Parts and Amazon. Thank you.

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Update by JackRu
Mar 19, 2022 12:11 am EDT

I managed to get a refund, thanks to Chase credit card. Finally!

Update by JackRu
Dec 27, 2021 12:52 pm EST

As both the seller and Amazon refused to respond and resolve the issue, I had to submit a dispute to my credit card for a refund.

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3:19 am EST

Amazon Driver of a big Amazon prime truck

Driver of big Amazon truck cut me off and no blinker driving erratic saw him cut another person off going in fast lane and kept switching lanes Either drunk or late for an appointment
It would be a Miracle if he didn't get in an accident later onto was on the 11, 93, 95, north bound about 205 in the afternoon.look like # on truck is AZNG H V 2202533

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Update by Gramcracker42
Dec 02, 2021 3:21 am EST

A driver like that doesn’t need to be on the road

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11:46 am EST
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Amazon Amazon has not refunded the money for the returned item

Hello!
I have ordered new graphics card on Amazon. The package I received contained a completely different graphics card, on top of that it had signs of usage with dust on the fans and scratches on the frame. The mailing box was sealed without any signs of being opened, however the box of the graphics card itself came without any safety wrap or seals.
After that I have left a review of the product on Amazon and attached photos of the used graphics card. Then I contacted customer service and followed their instructions. They told me to send the graphics card back to Amazon. Upon receiving the graphics card I was told that I won't get the money back because it was a different card. However, I don't have another card, I returned the only card sent to me by Amazon. I was refused a refund and the card I've returned was disposed.
Our family are regular customers at Amazon. Out of all the purchases we haven't returned anything except this graphics card.
Customer service cannot help me.
No money, no graphics card

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TheldrakisCS
TheldrakisCS
, US
Dec 08, 2021 2:04 pm EST
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my last post didn't go through. it sounds like you ether bought used, or the seller is not amazon itself and they lied to amazon that it was the one you bought and when sent back told amazon its not what they sent.

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3:48 pm EST
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Amazon Amazon Prime Delivery Driver

I returned home today to find my package in the yard by the road, damn near in the ditch. No where near my front door, as if it was just thrown out the window as SHE was driving down the street. Yes, I passed her leaving our street as I was returning home.

Big Spring Cir in Willis, TX.

There have been many complaints in our neighborhood concerning the delivery drivers not delivering to the correct house or leaving packages in the yard.

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7:47 pm EST

Amazon Continuous Late Delivery

I've been a loyal customer & reviewer at Amazon since 1999. I have lived at the same address for 30 years. As soon as Amazon began using the U.S. Postal Service for deliveries, my packages have arrived late 80% of the time even though I'm a long time Prime customer. The one time I complained directly to the USPS, they made sure my deliveries were even later! Payback for complaining, I presume. I never made that mistake again!

For the past 2 months, my Amazon packages have been delivered to Port Allen, Louisiana which is 300 miles PAST the city where I live. They literally had to pass my city to get there. I then get a notice that my packages will be FOUR days late! It took SEVEN days to deliver my sister an Amazon birthday gift card...and she lives near Port Allen, Louisiana. Unless Amazon can get control of their serious delivery issues, I'm leaving forever. Nothing is worth this much frustration and the exorbitant, rising cost of Prime and bad service.

Desired outcome: Prime Delivery When Promised!!!

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3:16 pm EST

Amazon Lack of care from Amazon delivery person.

Just received a package to 328 N Calhoun St. Balto. Md 21223. Amazon package TBA429925811000. Delivery man was negligent in leaving the package on the front stoop without attempting to knock on the door or ring my bell. It is no wonder that packages are regularly stolen due to negligent delivery persons like him!

Charles Moore
[protected]@hotmail.com

Desired outcome: Additional training and or reminders to your delivery people. Knock/Ring Bells!

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8:24 pm EDT

Amazon Diamond painting

I ordered a picture over 2 weeks ago and I haven't received it why? I don't even have a tracking number to see where it is. If you are not going to send it to me refund my money & I will get it from somewhere else. This picture was supposed to be a Christmas gift for my sister. My name is Karen Walker, my address is 2263 Scottish Ln Lenoir NC

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5:40 pm EST

Amazon Undelivered order

I just learned that Order Number: 111-1327487-3645033 from June 2021 was never delivered. The "orders" part of the web site confirms it was never delivered. I do not believe that the charges were automatically refunded as they should be.
Thank you,
Steven Small
[protected]@smallfamily.net

Desired outcome: Refund

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4:51 pm EST
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Amazon seller support

My Amazon Seller horror story

A few weeks ago I went live with our eCommerce drop ship site . We were not getting much traffic and were still waiting for our first sale. I was worried so I setup an Amazon seller account. We launched the seller account yesterday and I was ecstatic to see orders steadily coming in. For just opening we made about $600 in gross sale in the first few hours open.

Then I received a notification from Amazon that my seller account had been suspended for being linked to a blocked account. Amazon gives you some links to a FAQ on how to refute suspensions but none of them list what to do about being linked to a blocked account. I called Amazon support which was of minimal help, but they did have me email [protected]@amazon.com. Amazon refuses to provided how or even what account they have found you linked to. They leave you just to plead that you have not had a seller account previously blocked by Amazon. There is no one to speak to about it and even after refuting they just say your suspension is permeate and further inquiries may not be replied to.

So I was left with $600 worth of orders and I didn't know if I would even get the funds if I processed the orders I called Amazon to find out there would be a 90 day hold on the funds if I processed the orders. I ended up having to cancel each order and email each customer to explain why their order was being canceled.

I went from being really excited to feeling like I was just mugged. I'm going to refocus and reinvest all this time I have been using to deal with Amazon and invest it in our own brand and website. Hopefully we come out stronger from this.

I will be contacting my state and national representatives, better Business bureau to do my part in getting this policy of blocking without any avenue of resolution removed from the Amazon seller system. It would be unacceptable to treat a customer that way it's unacceptable to treat your sellers that way as well Amazon.

Summary: opened Amazon seller account, was suspended for being linked to a blocked account, Amazon makes it impossible to get unsuspended when this happens even if a false positive

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12:42 pm EST
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Amazon Refund of AZUS laptop

WHERE IS MY REFUND?

Purchase:

ASUS VivoBook 15 Thin and Light Laptop, ...
Order #: [protected]
Sold by: Amazon.com Services LLC
Quantity: 1
Item price: $599.99

Return:

Proof of Delivery
Dear Customer,

This notice serves as proof of delivery for the shipment listed below.

Tracking Number
1Z6E55409034684481

Weight
5.80 LBS

Service
UPS Ground

Shipped / Billed On
09/07/2021

Delivered On
09/09/2021 2:59 P.M.

Delivered To
INDIANAPOLIS, IN, US
Received By
ON FILE

Reference Number(s)
[protected], DHRSY0RXRRMA, JW0WWF59Y

Thank you for giving us this opportunity to serve you. Details are only available for shipments delivered within the last 120 days. Please print for your records if you require this information after 120 days.

Sincerely,

UPS

Tracking results provided by UPS: 11/25/2021 12:25 P.M. EST

Desired outcome: Refund

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4:05 am EST
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Amazon seller support

they steal my products and money and suspended my account

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10:32 am EST

Amazon Payment deducted by my account n0-12032560000378

name of the bank HDFC BANK
* type of card [VISA/Master/Maestro]MASTER
* last 4 digits of CC/DC number r fax number MADAN SINGH speed.[protected]@mail.com [protected] fortd person use my netbnking Transition Ref No.-IB23143340058427 Payment debit Rs 99999.00

Desired outcome: stop and cancel order amount of Rs. 99999 any person

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4:45 pm EST
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Amazon Can't find where to leave a compliment.

The drivers from Amazon that deliver to my house do a great job, they are nice, polite, put the packages in good spot. My complaint is, I can't find where to leave a compliment for them.
It would be nice to know where I can do this for the driver that day so he or she gets credit for the good job they did. It stresses me out that I can't leave a good compliment about them.

Desired outcome: To leave a compliment

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1:45 pm EST
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Amazon I am being charged for amazon prime $14.22 a month

I do not have an Amazon account but I am being charged $14.22 a month for Amazon Prime since September 2021. The bill says Check Card Purchase TR DATE 10/15 Amazon Prime *2y6ak6oh1 Amzn.Com/Billwa. This is from my most recent statement. Thsese charges are being made to my SunTrust checking account. Please respond ASAP as I will have to cancel my card if this continues.

Desired outcome: Please refund those charges and stop making those charges.

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TheldrakisCS
TheldrakisCS
, US
Nov 24, 2021 10:51 am EST
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do you have a alexa. firestick, or a kindle?

About Amazon

Screenshot Amazon
Amazon is a multinational technology company that is based in Seattle, Washington. It is one of the largest online retailers in the world, offering a wide range of products and services to customers across the globe. The company was founded in 1994 by Jeff Bezos, and it has since grown to become a household name, with a market capitalization of over $1 trillion.

Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.

In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.

Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.

Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

Overview of Amazon complaint handling

Amazon reviews first appeared on Complaints Board on Dec 12, 2006. The latest review Amazon Customer Service was posted on Apr 18, 2024. The latest complaint Prime was resolved on Apr 02, 2024. Amazon has an average consumer rating of 1 stars from 11980 reviews. Amazon has resolved 113 complaints.
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  1. Amazon contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
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    USA and Canada Amazon Customer Service
    +1 (206) 266-2992
    +1 (206) 266-2992
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    Note: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.
    +1 (206) 266-4064
    +1 (206) 266-4064
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    +1 (514) 209-0984
    +1 (514) 209-0984
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  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
Amazon Category
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