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Amazon Complaints Page 50 of 103

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M
12:14 pm EDT

Amazon ,driver refused to pay truck repair service

Trucking company American Capital Trucking D.O.T. 3130306, refused road side assistance technicians payment after diagnostics for repair. Ruiz Tire Technician went to assist only after tech. Secured road call with driver and Prime driver insisted assistance with no regards to the late hous of 11:00 pm. I Miguel Ruiz owner of Ruiz Tire is requesting payment for service in the amount of $690 signed work order by driver of truck #8923 trailer #500753. Please reply [protected] or [protected]@gmail.com

Desired outcome: Please resolve this situation

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A
10:41 pm EDT

Amazon Return

I returned a dress to you, and I paid to have it shipped back. You never gave me my money. Now I am out the dress, the money paid for the dress, and the money spent sending it back to you. Which, the item said free returns. I was told to email a copy of the receipt to you, which I did multiple times. You ripped me off! This is not the first time I have been robbed by amazon. You people are scam artists! [protected] amy kain

Desired outcome: I want my money since YOU HAVE MY PRODUCT

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4:56 am EST

Amazon Gift card

Place 3 orders today went threw just fine. Goto order the 4th they closed my account for no reason with me still having a 75.00 balance on my gift card. They told me it was my problem they can't give me my money back. They r strealing from me. I just want my money back

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1:12 pm EDT

Amazon Order number 113-768226-4423445, claim against amazon.com

Order Number 113-768226-4423445, Claim against Amazon.com

Requires an Intervention. Please help.

Requested by Edward Turknett, at 6700 Queenston Blvd # 211, Houston, Texas 77084

Phone number: [protected], email: ed.[protected]@gmail.com

I originally made a claim with Amazon.com in July 2020 approximately eight months ago disputing the payment method used to purchase a Sone & Bean Fischer Queen-Size Sleeper Sofa, 9"w, Chestnut Leather order number 113-768226-4423445, because the purchase was canceled, the merchandise was never received, and I have never been repaid the amount of the purchase. My claim to Amazon.com was their error, in reference to the way in which they are alleging the how purchase was made, and how they are alleging I was refunded the amount of the purchase.

According to Amazon.com the method I used to purchase their Sone & Bean Fischer Queen-Size Sleeper Sofa, 9" w, Chestnut, order number: 113-768226-4423445, was an authorized charge using my Bank of America debit card ending in 7770. A purchase I canceled, and I never received, and their claim that the money was refunded back into my Bank of America debit card account ending in 7770. To the contrary, I still have my purchase invoice clearly showing the purchase of the Sone & Bean Fischer Queen-Size Sleeper Sofa, 9"w, Chestnut Leather, order number: 113-768226-4423445 was made using my Amazon.com gift card account. No Amazon.com gift card account provides a credit in hopes they will receive their money later, so no purchases can made using an Amazon.com gift card account unless the money is already in the account.

Another allegation made by Amazon.com is that the money in my Amazon.com gift card account, was used for other purchases, and not to purchase the Sone & Bean Fischer Queen-Size Sleeper Sofa, 9" w, Chestnut Leather, order number: 113-768226-4423445. While I did make many purchases at Amazon.com in 2020, approximately $8, 000 in purchases, basically due especially due to the Coronavirus Pandemic, none of those purchases had anything to do with the way I purchased and cancelled, the Sone & Bean Fischer Queen-Size Sleeper Sofa, 9"w, Chestnut Leather, order number: 113-768226-4423445 at Amazon.com.

My claim today is, I'm finding that"little me"is unable to rectify the situation with"Giant Amazon.com", and that they never been refunded my money for the canceled purchase of their Sone & Bean Fischer Queen-Size Sleeper Sofa, 9" w, Chestnut Leather, order number: 113-768226-4423445, after attempting for over 8 months of vigorous attempting to do so, they are still disputing the pay method I used to purchase the Sone & Bean Fischer Queen-Size Sleeper Sofa, 9" w, Chestnut Leather, order number: 113-768226-4423445, and their refusal refund the purchase amount of $1, 784.93 still due to me

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F
2:16 pm EDT

Amazon cds that are not compatible with canadain blu rays. I want full credit.

Due to Amazon return policies, we are not required to accept returns of digital media items, but we will gladly offer you the return for goodwill. Please kindly note our return and refund policies below. It can also be found here under FAQs. These are always visible before ordering.

Return of the item is possible (please note the item condition details below) to our CA address, shipping upgrades not necessary.
Please label the return address exactly as it appears below.

Our CA address:
Marc & Lukas GmbH
Return G2080808
Suite #214 - N191177
19138 26th Ave
Surrey, BC, V3Z 3V7
Canada

Please consider that this is only a return address. All returns are forwarded weekly to our company in Germany.

Please be advised that all returned merchandise is subject to at minimum a 20% restocking fee.

Desired outcome: MY HARD EARNED DOLLARS RETURNED TO MY ACCOUNT PLEASE

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R
10:28 am EST

Amazon Driver

Your driver put a rut in my yard. This has happened 3 times before. Deliveries must be made from the road from now on. No more driving on my driveway.
frank linn
402 Columbine Dr.
Kennett Sq., OA 19348

Desired outcome: Get people that know how to drive.

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A
2:47 pm EDT

Amazon Amazon

I got a letter from Amazon saying I was selling reviews that all my reviews would be taken down and I could not post new ones. I tried to work this out for a month . I was told don't write again or my messages would be ignored and I would get no reply. I was told to stop calling I have been yelled at hung up on and been talked to very rudely. Can't talk to anyone but the people at the call center. Want to know why they think I was selling reviews . I do taste tests and get gift cards for doing in they expire in 3 months so I was putting them on Amazon so I could spend at my leisure. They will not listed and will not accept proof of why I got the gift cards Amazon is terrible to there customers I give up I will never spend another dime there

Desired outcome: Talk to someone in management

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J
10:19 am EDT

Amazon van drivers from Amazon

Hi my name is James and i work at KFC and when i work at KFC i see some of your van drivers driving into the carpark and parking there vans in the carparking space and doing nothing they are. Having meetings or sitting in there vans doing nothing for up to 1 hour or 2 hours. And it is blocking the carpark spaces for other carpark users at Lockleed and it is not fair that other people should put up with your drivers blocking the carpark every morning when i work at KFC they are there from 8.00 in the morning untill 10.00 in the morning doing nothing in there vans and it is blocking the carparking space for other carpark users and that is not fair

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V
8:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon unauthorized credit card charges

I have a charge on my credit card bill as US*VZ4XS 1 M M3Amzn.com/billWA for 89.95. I did not make this purchase. Please resolve.

Desired outcome: refund 89.95

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J
10:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Deceptive Marketing Practices

I complainant Julio Wright hereby duly sworn and states the following:

1. On 12/6/2020 I complainant Julio Wright had purchased an Asus laptop in amount of $831.64 from Amazon Seller - Nicaise Go Zado on amazon.com.

2. On or about 12/8/2020 Amazon Seller - Nicaise Go Zado had confirmed that item was sent USPS tracking #: 9302120111405599598460

3. On or about December 21, 2020 I complaint Julio Wright had received notification from the Amazon app that the package was delivered. However upon inspection delivery I've noticed within my mailbox there wasn't a laptop but rather empty postage letter sent from Amazon Seller - Nicaise Go Zado (see attachment)

4. After inspection of the item I immediately went onto the USPS website found that package was later signed off and marked as delivered by the USPS driver. I then on USPS website had requested for a proof of delivery which they've had confirmed that item sent was indeed a postage letter and that it weighed 4 ounces (see attachment)

5. On or about 12/22/2020 I complainant Julio Wright immediately had contacted USPS Department Manager's Office at Address: 11 Silver St, Middletown, CT 06457 and had demanded further explanation as to why the USPS driver would sign off on my package without my presence and whether there there was ever a laptop included this tracking #: 9302120111405599598460.

USPS supervisor had stated to me that due "COVID 19 guidelines, and fact item was so small and being capable fit inside my mailbox and weighing 4 ounces gave USPS authorization signed off on delivery receipt as being delivered (see attachment): (see also:) recording attachment

6. During conversation with USPS supervisor I'd stated that I only received empty postage letter from Amazon Seller - Nicaise Go Zado and was expecting Asus laptop. USPS supervisor had confirmed that empty postage letter was indeed sent by the Amazon Seller - Nicaise Go Zado and further stated that I was indeed scammed by Amazon Seller - Nicaise Go Zado. As though the envelope was already scanned for and was confirmed been a postal letter weighing in approximately 4 ounces and would've been impossible to have been a laptop. USPS supervisor immediately recommended that I report this incident to my issuing bank for charge back.

7. After consultation with USPS supervisor I complainant Julio Wright immediately contacted Amazon Seller - Nicaise Go Zado and further demanded that they issue me a refund due them never sending me a laptop but rather sending me empty postage letter.

Amazon Seller - Nicaise Go Zado denied my request confusing the issue and further stated "if I didn't sign for the package then how would I know whether the USPS driver didn't commit fraud and or if I didn't actually receive the item and If whether I am lieing about the issue"

I complainant Julio Wright had informed Amazon Seller - Nicaise Go Zado because empty letter that you had sent me was already scanned for by USPS and was confirmed to have been an empty postage

Letter with your tracking information on it. Empty postage letter fits description of what was scanned by USPS department. I even confirmed this with the USPS supervisor.

8. During the conversation with Amazon Seller - Nicaise Go Zado. I had provided him recordings I had with the USPS supervisor, photographs empty postage letter that the seller had sent me, as well proof of delivery confirming that package weighed 4 ounces and not 3.7 pounds as description of laptop. I explained Amazon Seller - Nicaise Go Zado that they had sent me an empty letter weighing 4 ounces and would've been impossible been a laptop. Seller then had stopped responding my e-mails and ignored my request for a refund.

II. Amazon Denial A-Z Claim

9. On or about I Julio wright immediately had filed an A-Z through amazon which later gotten denied due them stating that they don't have responsibilities for any third party electronic devices sold on their platform.

I advised amazon that they do have a duty through strict liability ensure that the item's being marketed and sold on their platform fit's the description of what is being sold to the consumer and that what they were doing is illegal, a larceny, and a breach of contract. Since I only received an empty letter from this seller which amazon ignored.

I need angency help ensure that amazon gets reported for their deceptive marketing practices and further enforce them to compensate me for this loss in full amount of $831.60

Julio Wright

Desired outcome: Refund $831.60

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C
4:02 pm EDT

Amazon Unauthorized credit card charges.

On 3-13 there was a charge of $1.99 for Amazon Prime*8M0JD 03-13 Amzn.com/bill WA 7284 DEBIT CARD Recurring Payment. I did not purchase anything from Amazon.
On 3-14 there was another charge for $29.93 from AMZN Mktp US*D377Y 03-14 Amzn.om/bill WA 7284Debit Card Purchase. I did not purchase anything from Amazon.
On 3-20 there was another charge of $12.99 from AmazonPrime*UQ7T5 Debit Card Recurring Payment. Again I never purchased anything from Amazon.

Desired outcome: I would like the charges to be returned to my Debit Card 7284. Thank you.

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N
9:19 pm EDT

Amazon Delivery

Driver literally threw my package onto the porch at my home.
Very unprofessional and reckless.
The purpose of this communique is to inform you and managers what is taking place with your team members.
Fortunately for us and you, it was medicine and was not broken and rendered unusable.
Could very well have been a costly mistake and perhaps even newsworthy as this appears to be a recurring theme with drivers.

Desired outcome: Training? https://ring.com/share/c42a14e3-7f2e-4d9b-b416-0713146c02b1

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K
1:35 pm EDT

Amazon "Extended delivery due to weather in your area" - Weather is sunny and warm!

I have already contacted Amazon about this via phone, and the rep "said" she was filing a report to have the website updated. Clearly she did not, or else no one did anything about it.

Ever since Denver had the big snowstorm on March 14 -- which lasted ONE day -- Amazon has been displaying "Extended delivery due to weather in your area" at the top of the landing page; see attached. Every item on Amazon has extended delivery times of four (4) days or more, when my Prime membership is supposed to provide 1- to 2-day delivery on most items.

The weather has NOT been an issue since March 14th. The snow is piled on grassy areas but the roads have been clear since March 15. Many days it's been 50-60 degrees and sunny; almost all the snow has melted. WHERE is this so-called "weather" in our area that is delaying Amazon deliveries?

As proof, see the attached current weather forecast for the Denver area. Or go look it up for yourself. Either way, there is NO "weather" interfering with any deliveries from Amazon or anyone else, and there hasn't been any bad weather since March 15 at the latest. (Today is March 26 -- ten [10] full days ago.)

There is no valid reason for Amazon to continue displaying this erroneous "Extended delivery due to weather in your area" and setting item delivery dates ahead by 4-5 days or longer on the website.

Again, that notification was valid for ONE day, when the weather was record-breaking bad, and it was a legitimate notification...THAT DAY. Since then, there has been no reason for it and Amazon is causing its Prime Member customers in the Denver/Colorado area unnecessary and unfair delays in receiving our orders.

Desired outcome: Amazon needs to REMOVE this restriction IMMEDIATELY and provide each and every Prime member affected by it a compensation on every order that was delayed during this very un-hazardous weather time period.

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7:13 pm EDT

Amazon Refunds at Amazon

On March 1st I purchased over $105 worth of merchandise from amazon that came to a total of over $135 to which I applied a $20 gift card credit.

One package including taxes was over $81 dollars. The tracking stopped in a town about 90 miles from my home. No explanation.

I was told by Amazon I could get the merchandise sent again or receive my money back! When I looked to find the $81 I found only $48 dollars back. They put my money on a gift card.

I called customer service and spoke with a rep and a supervisor, telling them they could have applied the $20 to the remainder of the order instead of keeping my money. Neither the supervisor or the rep seemed to understand that I didn't appreciate amazing keeping my money instead of giving me a refund on the remainder of the order.

I was told there was nothing they could do about it because it was computer generated. It appears their computers generate refunds on Amazon's favor.

This isn't the first refund I've had issues with.

Unhappy customer!

Desired outcome: An apology from amazon and a change in refund policy.

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5:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon AlltoAuto Truck Bed Cargo Bag with Cargo Net, 100% Waterproof 600D Heavy

AlltoAuto Truck Bed Cargo Bag with Cargo Net, 100% Waterproof 600D Heavy
Recieved on Feb. 4 used for the 1st time on March 12, got to our destination and the bag a 8 inches of water in it. follow all the instructions on complete seal of the bag. had to get our cloths wash and dried, my suite had to be dry clean. Would like a refund

Desired outcome: refun

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2:50 pm EDT

Amazon Amazon Prime debiting my account when I never use Amazon Prime

Amazon Prime continues to debit my checking account and I never use Amazon Prime. How do I get it to stop? Amazon Prime debits my checking account and I don't use Amazon Prime. I don't know how to get them to stop but I really don't appreciate opening my bank statement and see that they have debited my account again! How do I get Amazon Prime to stop debiting my account! It isn't right that they keep taking money from a person even when their services aren't being used.

Desired outcome: Quite debiting my checking account.

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D
3:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Fraudulent Account Activity

I asked Amazon September 3, 2020 to cancel or close my account because of suspected identity theft. I spent many hours on the phone and was finally told that this had been accomplished and that it was an irreversible process. I responded to the email asking for validation and once confirmed checked it off my list of things to close/change.

Sure enough my email address was hijacked the next day and it has taken several months to restore access to it.

In the interim multiple orders were placed on my "deleted" Amazon account and on was placed via ACH which I wasn't even aware could be done with Amazon. Not an account that I owned so it was sent to TRS recovery to collect on.

Amazon customer service has been less than helpful and TRS says to call Amazon to correct the problem. I still receive 5-10 robocalls a day from TRS from spoofed number and the only thing I get from Amazon is an email forwarded saying that they did notify my but the email only says that there was suspected fraud on my account.

Now my credit has been impacted. I've been unable to sign up for a new Amazon account I have spent 116 hours on the phone between both companies and not a day goes by that I do not receive a minimum of 3 calls a day from TRS.

Half the time I have tried to contact TRS you get a message saying they are too busy to help you and you get disconnected.

All this while dealing with a terminal illness.

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10:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Amazon Prime

On the 16th February 2021 you took a payment of $12.99 USD from my Mother's Lloyds Bank credit card ending 5322.
In the name of Mrs Audrey C. Black
The reference on her credit card statement is HD4 LD8313.
I have been told this is for Prime by Amazon UK. I have my own account.
Trying to get in touch with customer services is futile.
My Mother does NOT have amazon prime, or any other amazon goods or services. All the family requirements are done through my own personal account.
Please refund this money to my Mother's account immediately and ensure no future charges are made to her account. My email is [protected]@gmail.com Mobile No. [protected]
Please confirm this has been done ASAP. Trying to resolve this issue has been an extremely bad experience. Customer service, or rather trying to get some, has been nothing short of abysmal.

Thank you.
Robert Black

Desired outcome: Refund my Mother's credit card account, ensure no future charges are made to it and contact me ASAP to confirm this.

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6:54 am EDT

Amazon Amazon order has not been delivered, showing as delivered

I ordered a book from Amazon(The Neuropsychology of Anxiety: An Enquiry into the Functions of the Septo-Hippocampal System, Oxford Psychology Series, 33)

Track ID: AW008256825

It showed as delivered while I was in work

I returned home to find no book in my home, outside, or with neighbours

I called the delivery company(DPD) to enquire.

They informed me it's showing as delivered on their system and the driver is not available for contact at present.

I was advised to contact Amazon.

I attempted contact but unfortunately, it was difficult for me to find a suitable route of contact.

What is going to be happen with this order? Where is my book? And what do I do now.

I am not satisfied with having to contact both companies after a mistake which is nothing to do with me has been made

Desired outcome: All I want is my book, It’s relevant to my assignment

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K
8:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amazon No delivery

I paid for 5 products from Chinatera limited from Facebook advertising which was $5 per diamond painting and payment was through PayPal. I received a shipping label for usps three days later but usps says has not received product, now 12 days later. It gives address of Melrose Park Illinois as where the shipping label was created. There is no contact information in PayPal or post office. O have no received items.

Desired outcome: My items ordered or refund

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items received

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  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
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    +1 (206) 266-4064
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