Hello everyone. I am here to complain about 6pm.com.
These guys took my money for an expedited shipping but didn't deliver it on time. You know, if I chose a standard shipping, I would be sitting and writing this reviews, but I desperately needed this item, that's why I needed to get it fast and that's why I paid extra for it.
So they scheduled the delivery 8 days after I placed my order. Is it fair, you think? Is it fast? Nom of course not. I was scammed.
Never thought it would happen to me.
I received larger size shoes. Three sizes larger than mine!! How could this actually happen? I don't understand it.
Someone would say that it's nothing special. But I needed the shoes for the special day and didn't expect they would let me down.
I contacted their service. They said that can't give me an answer right now, so they will call back soon. So guess what? Nobody called me.
Very disappointed. Goodbye, 6pm, I really hope you're feeling ok having my money.
I purchased running shoes from 6pm. com. This was not my first time. The shoes are highly discounted, brand name running shoes. The shoes did not fit my feet and were...
Ordered a small handbag from www.6pm.com website and received an incorrect one. It was not bad but I did not like the color and it did not look good with my coat. So I contacted 6pm customer service and asked for a replacement but they refused and said that they were not able to do that. They said that according to their policies if there was nothing wrong with the product, there were no damages, they were not able to accept any returns. Well, that was not my problem. I ordered a bag and received the incorrect one, that was not my mistake! I wanted to get what I paid for but they said no. Very disappointed with 6pm and I'm not sure if I'll ever buy anything from them again!
Buyer beware and do not order anything from www.6pm.com!
I have purchased a pair of shoes from this website and received an incorrect pair. When I contacted them they said that my shoes were no longer in stock so they sent me something else!! How ridiculous is that?
They did not contact me, never said that my order was not available, they just decided to send a different pair.
I demanded my money back and they said they cannot do that because it was against their policy. So then stealing peoples money is not against their policy? Nice business they have there. Fraudsters!!
It was my first time using 6pm and it was suggested by a friend who told me that they were a great and reputable company. So I ordered a pair of sneakers and a pair of sandals. When I received my order I was very disappointed because shoes were too big. So I contacted the company and told that I would like to get an exchange or a refund. They refused both options. I was shocked because my friend told that 6pm is great and it allows free returns and if there is anything wrong they are giving money back. I am so disgusted with this company.
This company began sending daily unsolicited emails to me a few weeks ago. I unsubscribed, but the emails kept coming. I tried again and was told I had already unsubscribed! Yet the emails kept coming. I emailed them to ask them to take me off my list. I received no response, and the emails keep coming daily. I would not recommend buying from a company with such abusive marketing practices.
Ordered my wife a pair of the ugg dree riding boots in black. I received the order, wrapped it for my wife. Upon opening, i discovered they were sent in a dark chestnut, not black. I called customer service, they refused to exchange for the color i ordered. As a courtesy, they agreed to send me a shipping label for a return, and refund of money. Then i may order the black pair at a cost of $219, instead of the $110 sale price i purchased them for the first time. $100 more than what i paid the original order, because they sent the wrong color, thats obsurd. After struggling to understand the foreign cust. Svs agent, i asked to speak, with an american speaking, supervisor to further the opportunity for them to make it right. The foreign speaking supervisor was easier to understand, but again refused to send me the boots i ordered, unless i would pay $219 for them, since they are not on sale anymore. I will not order from them again! All i can do is make everyone aware on numerous review sites of their unwillingness to make it right, after them sending me the wrong color. Unnacceptable, unreasonable cust. Svs., and inadequet people accepting orders and processing shipping.
6pm proved to be just about as incompetent as any online retailer can be. After waiting weeks and never receiving an item that was guaranteed to be be shipped in 4-5 days, I...
I ordered a pair of boots in size 5 ½ and 6pm.com shipped the incorrect size “5 times”! Each time I received the incorrect size (including 7 ½, 8 ½, 9 ½, 7 ½ again, and a 7 ½ a 3rd time), I called customer service, they apologized, and reordered the correct size to be shipped to me.
Eventually, a customer service supervisor refused to replace the shoes with the correct size, since they had no way of guaranteeing I would receive the correct size. No discount or alternative was offered for a different pair of shoes. To add insult to injury, my refund will take 10 business days – it has been a month since my original order.
The worst online shopping experience ever!
This company customer service has much to be desired. They posted an item on sale for one very good price. When i went to purchase this item. The price tripled. I sent an email calling them on this posting and was told "we don't price match" it was their own link! Customer service was absolutely no help. I asked to be provided with a corporate phone number and was told "we are not allowed to give out that information" so people be aware that this american based company will not negotiate in good faith with it's customers or potential customers.
I cannot believe how hard it is to buy a shoe! 6pm which is part of your company is doing complete false advertising on a google Ad. To top it off all they do when you email is NOT respond? When you call all you get is apologies with no solution and lies? Apparently their system could not receive the domains @yahoo and @aol?? What is this a joke? All I want is to buy a shoe as a birthday present. Wasted my time today for 40 minutes just to be told I would be called back in 72 hours??! I need to speak to SOMEONE WHO CARES NOW. The link is below clearly showing the price and the link takes me to the site and the prices changes. Is this bait and switch? Or false advertising? I spoke to Holly and Vin today who were no help at all. Why would you put someone on the phone that cannot make a solution in the first place. I would rather give my money to amazon which is a machine because quite frankly having a live rep doesn't help anyways. I need a call explaining this nonsense.
I ordered a new pair of shoes from 6PM.com last night at 9:45 PM PST/PDT. On reviewing the order, I realized that I had mistakenly purchased the shoes in size 10.5 UK rather than size 10.5 US. I returned to the site to cancel the order. After thoroughly searching the site, I was not able to find a straightforward mechanism for canceling; instead, the FAQ stated that I should contact their Customer Loyalty Team via the site's Contact link.
I sent them a message detailing my mistake and requesting an order cancellation. The message went through at roughly 10:50 PM. In return, I received an email response providing a ticket number and the following slightly-worrying text:
"Due to some unusually high email volume at this time, our response will take longer than normal, but please rest assured that we're doing everything we can to get to your inquiry as soon as possible in the order that it was received."
The following morning (~10 AM), I called to follow up on my request. I was told that the order had already gone to the warehouse for processing, and that a cancellation was now impossible. Surprised, I pressed for details; the customer service representative instead provided decidedly-vague instructions for returning the package once it arrived. Note that the package was still in their warehouse at this point - they just refused not to ship it.
I took to both Twitter and Facebook and outlined my case again, hoping for a more useful response. I was able to engage with them on Twitter, but was told the same thing: they were not able to stop an order once the warehouse had received it. It occurred to me at this point that this was incredibly strange - were they saying that they were unable to communicate with their own warehouse? Again, I pressed for details. They offered to continue the conversation on Facebook, presumably to keep it private. The last message I received from them read as follows:
"Thanks, [name]! We'll be in touch shortly! :)"
That was well over three hours ago. In the interim, I've received an email stating that the package - which I've now tried to cancel via four different means of communication - has been shipped. I cannot remember the last time I had a more frustrating experience with an online retailer. Perhaps never.
In summary, this business clearly has some serious infrastructural issues. Until they streamline their services to address common issues like these, they should not be trusted.
ordered a pair of shoes from them. . I went and tracked the item on their webiste after it DID NOT showup after 9 days. The item showed that it was cancelled. When I checked with Paypal it showed that the money I paid them was never refunded.
I spoke with customer service and was told it was cancelled because it was unavailable at the warehouse. Here's the problem: (1.) I was NEVER informed they were cancelling the order. (2) I was not refunded (3) when I demanded for a refund, I was told it will take 7 to 30 days!!! Really???? It took them 2 mins to collect money from Paypal, cancelled the order without telling me and now I gotta wait 1 month to get my money back?????
"Absolutely worse customer service ever! When I called, I felt like I was part of an SNL skit. I realized that it had been quite some time since I ordered my shoes online and queried the order for the tracking information. The best part of this process was that the tracking number was there. Per the UPS site, the shoes could not be delivered due to lack of suite number (which I had provided when I placed the order). I sent an address correction to UPS, and also sent an email to 6pm.com with the same information, advising that they had forgotten to put the suite number on the package and UPS could not deliver it. I received an email that they would refund my money. Since I do not want a refund, I want the shoes, I called customer service. They apologized for "UPS being unable to deliver the package due to the lack of a suite number on the package" they also blamed Paypal (even though my address is correct my Paypal account), and told me that they would be happy to refund my money. All I wanted was for them to stop the package in route. All they have to do is contact UPS and confirm. They chose not to. I spoke with a customer service representative. After she could not stop reading her script and hear me for even one momen, I then (very calmly) asked for a supervisor. He was no different, and I doubt that they even have supervisors. Both contacts, when I asked "So, what you are saying is that you can not arrange for me to receive the the shoes I ordered" skirted the question and quoted their process, the result of which was: I could have the shoes after they are received back at their mysterious warehouse, go through their complex refund process, are posted back into inventory, are placed back online for purchase, and if I happen to be watching online when this happens and am lucky enough to be able to purchase this one and only pair of shoes in this size/style, I can have them. Actually, I do have a suggestion to 6pm.com: fire all of your customer service people. You do not need them. You have trained them to be robots; to interrupt the customer with their script, explaining your poor return process that has nothing to do with the customer and takes no responsibility for the process, and continually repeats this script regardless of what the customer says. You can do this equally poorly with actual robots, or via an automated phone message that just tells callers that 6pm.com takes no responsibility for their product or service once the box leaves your warehouse. I have no faith in 6pm. The only way I'll get my shoes is by the mercy of UPS. Other than that, fingers crossed that I get a refund without having to call the 6pm.com robotrons."
I used to order from 6pm.com a lot. Earlier this year they managed to mess up 4 orders in a row. I received the wrong items and wrong sizes. One time someone must have even changed the order, so it looked as if I ordered the wrong size. Since they also stopped e-mailing order confirmations, I didn't have any proof. Customer service takes forever to respond - usually 3 days, and then it looks as if the person responding never even took the time to actually read what I wrote. If you want to call them, you need patience too. One time I was on hold for almost 2 hours, only to be suddenly disconnected when I finally spoke to someone. I hope they will get their act together again, because their prices are amazing. For the time being, I won't order from them again though, because they are just too unreliable.
They sell you product which is out of stock then send you a similar item and expect you dont return it because they will ask you to pay for return shipping. When you dispute a transaction with paypal they will immediately disable your login so that you cannot provide any more proof to paypal and under weird Visa laws you wont get refund until you return the item. So buyer ends up spending time and money to return the item which he/she never bought. Useless company and never do a business with them. Instead spend few bucks more and buy it from genuine website like amazon.com.
If this is zappo's sister, then i would hate to meet his mother.
6pm.com doesn't compliment it's subsidiary, zappo's (Which provides a positive customer experience) .
I am not impressed with the service / efficiency provided by 6pm:
1.) 5 - 7 days to receive a reply by e - mail.
6pm.com pledge. . . Thank you for your email! Please do not reply to this message, as this is an automated response. We are committed to answering your email within 24 - 72 hours. Your ticket number is. . .
Result. . . Thank you for contacting 6pm.com customer service! We are very sorry for the delayed response to your e - mail. We have had an unusually high queue of e - mails that are being answered in the order they were received in.
2.) charged me for a canceled item.
Result. . . It looks like the order was indeed canceled, but the refund was not processed. I apologize for that. I will issue the refund of $45. 95 back to your mastercard straight away. Please allow your credit card company or bank anywhere from 2 - 10 business days to reflect that refund on your account.
3.) no acknowledgment of receipt of merchandise within 72 hours. 6pm.com pledge. . . Once your return is received and inspected by our warehouse staff (Usually within 72 hours of receipt) , we will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. You will be notified by email once your return as been processed. Delivered shepherdsville ky 40165 02 / 22 / 11 today's date: 02 / 27 / 11
4.) credits not reflected on statements efficiently. . . Apply a credit to your credit card or original method of payment within 7 days
Buyers beware! 6pm.com sold me products that were not in stock & it has been over a month with no refund. Reps repeatedly lie.
I purchased $181 worth of products from 6pm.com on 11 / 26 / 10. My three products were supposedly shipped 11 / 27 / 10 and i received a tracking#. The tracking# confirmed the package was never mailed, and there was no tracking information. After calling several times the customer service at 6pm assured me repeatedly that my package was in route. Finally on 12 / 20 / 10, 5 days before christmas i had it. I called the post office and they confirmed that the package was never mailed. After calling 6pm the representative told me the usps had not updated their website they were just telling me that. After spending more than 5 hours on the phone with usps and 6pm, and several lies later blaming the usps, 6pm.com finally admitted my package was lost in their warehouse and was never mailed. 6pm.com lost my package in their warehouse and never notified me, or looked into my order when i repeatedly called. They all assured me it would arrive in plenty of time for christmas. After they finally admitted their mistake, they also notified me all of the products i ordered were sold out. They were offering me a "customer courtesy" to allow me get something else from their site, aside form the original 3 items i ordered. Here it was, 5 days before christmas with no package and no apology for the continuos lies and run around. I refused to buy other items from them and wanted a refund. They said it wold take 2 - 10 business days, which i found ridiculous. When the items were purchased they money was taken from my account instantaneously, but i had to wait until after christmas to recover my money. I just called today 12 / 28 again after my bank notified me nothing was pending and 6pm.com never applied my refund. After talking to the same lying representative, she notified me the refund was already processed. I asked her when and she said last week, but it was up to my bank to process it. I let her know what my bank said and then after being placed on hold for 40 minutes, she came back telling me i was refunded. I again asked her when and she said today. I asked her when today because i had called my bank before i called them and she said while i was on hold. Apparently once again, i will not receive a refund for another 2 - 10 business days. Hopefully they will actually refund it this time. This company has lied to me repeatedly and kept my money for over a month.
I ordered a pair for Umi boots for my daughter as a Christmas present. I got them today - obviously used with dirty soles and there was a filthy sock in one of them. I called customer service and a guy called Lef explained, that they are a liquidation site so things like this might happen. Helloo?? If you are a thrift store, say so. Very unprofessional attitude, I wanted to talk to his supervisor/manager but he became very rude, pretending that he does not understand me and explaining that the manager is busy with administrative tasks.
The company doesn't offer a phone number (not a good sign) and they seem very slow (so far) at refunding money. I also received the item that was described and shown on the...