Amazon
reviews and complaints

I have been banned from posting reviews since January 2021 due to an incentive that was in my baby monitor box ordered from Amazon which I understood from an Amazon employee came right from the Amazon Warehouse. I bought a baby camera monitor back in December 2020. In the box, the seller had included an incentive. Due to covid and not working much I took advantage of the incentive which led to me getting banned. I never did get the so-called free item from the seller. I don't feel it's ethical to ban customers from posting reviews when the sellers are putting incentives in the boxes that come right from the Amazon warehouse. I've sent several pics to the supervisor Vic of not just one but many sellers who are disobeying the policy that Amazon has set out. To ban the customer but allow the sellers to keep selling their items with no consequence is very unethical. The incentive issue is a lot bigger issue. If you were to check all your product boxes, I wouldn't be surprised if you have 95% of your sellers breaking this policy. My account has always been in good standing, I feel I should have been given a warning rather than a total ban. I've filed several reports along with pictures to support that the sellers are breaking the policies. I have emailed customer reviews several times with no resolution to my case as they seem to keep turning a blind eye to an ongoing issue. This ban has led me not being able to ask sellers questions before purchasing an item. I have filed several complaints while customer reviews turn a blind eye to this ongoing issue with the sellers still abusing the rules while the customers get banned for an issue that needs to be properly 100% dealt with. I am happy to send pictures and order numbers.

To Whom this concerns,

I purchased a set of 4 Gabriel shocks from Amazon. I thought I had better check to make sure again that they were the correct ones that said they fit my truck. I did a quick search and found a different style for the front shocks and started a search to make absolute sure that I would not have a problem installing them. I found the same shocks at ShockWarehouse for over $33.00 cheaper that included free shipping. I inquired with a account specialist and was told that they check pricing every 30 days or so. I don't think they have checked in a while. Even after I pay $15.99 return shipping fee from Amazon I still saved $16.82. I will not make that mistake again as $33.00 can pay my monthly electric bill or my truck insurance. I feel I got a tough luck response and am left with a feeling that I have been cheated out of some of my hard earned money. It may not be much money to Mr. Bezos but it is to me.

Sincerely, James & Dawn Johnson
[protected]@outlook.com

On Saturday 4/10/21 I called Amazon customer service to make a change to my new cell phone number to [protected] and after answering there questions the best I could and was not able to answer a text they sent to my new number I was not able to change my number I am 81 years old and have some vision problems and am still learning my phone can you help me I can be reached at my home phone land line at [protected]

I always cringe when I look at my orders from Amazon and see that they have appointed their own delivery service called Amazon Logistics. It's a fancy name for what is for the most part the Uber or Lyft of delivery services. I've had packages delivered to the wrong town because they don't know how to put an address in their GPS. I almost never order same day delivery because It won't get here in time. I've looked online and had my package scheduled to arrive by 4pm only to have it delayed to 6pm then 8 pm, 9pm then when I look up the order online and amazon sometimes offers the, "See where your delivery is on a map" option only to show that the vehicle is back in the parking lot of the warehouse. That's not only irresponsible, It's deceptive. My advice to AMZL would be don't make promises you can't keep.

If you've ever dealt with Amazon before the pandemic started, you usually got a person from the US on the other end of the phone. Now, You get people that barely speak English, they hand up on you and don't call you back which makes you go through the verification process over and over again. When you do get someone on the line and you are put on hold, the looped tune (it's not even music) is so repetitious, that it's like Chinese torture. Amazon has gone to hell. I used to think eBay's customer service was bad...this is very comparable now.

For some reason amazon has changed how you see your purchases in orders and return section. They no longer show the dollar amount in the upper left hand corner . Called and chatted numerous times but no one ever gets back with you. I have had this problem 2x before and it was fixed within hours, now it has been going on 3 weeks. You can no longer use this to balance your credit card account. You would have to look at every purchase individually . they say you can download info from the website but you have to have a program from microsoft(I don't have it). this is very frustrating when the bill comes. MARTIN F MIERZ
10907 SW 53RD CIR
OCALA, FL [protected] amazon card #last digits 3161

Trucking company American Capital Trucking D.O.T. 3130306, refused road side assistance technicians payment after diagnostics for repair. Ruiz Tire Technician went to assist only after tech. Secured road call with driver and Prime driver insisted assistance with no regards to the late hous of 11:00 pm. I Miguel Ruiz owner of Ruiz Tire is requesting payment for service in the amount of $690 signed work order by driver of truck #8923 trailer #500753. Please reply [protected] or [protected]@gmail.com

I returned a dress to you, and I paid to have it shipped back. You never gave me my money. Now I am out the dress, the money paid for the dress, and the money spent sending it back to you. Which, the item said free returns. I was told to email a copy of the receipt to you, which I did multiple times. You ripped me off! This is not the first time I have been robbed by amazon. You people are scam artists! [protected] amy kain

Place 3 orders today went threw just fine. Goto order the 4th they closed my account for no reason with me still having a 75.00 balance on my gift card. They told me it was my problem they can't give me my money back. They r strealing from me. I just want my money back

Order Number 113-768226-4423445, Claim against Amazon.com

Requires an Intervention. Please help.

Requested by Edward Turknett, at 6700 Queenston Blvd # 211, Houston, Texas 77084

Phone number: [protected], email: ed.[protected]@gmail.com

I originally made a claim with Amazon.com in July 2020 approximately eight months ago disputing the payment method used to purchase a Sone & Bean Fischer Queen-Size Sleeper Sofa, 9"w, Chestnut Leather order number 113-768226-4423445, because the purchase was canceled, the merchandise was never received, and I have never been repaid the amount of the purchase. My claim to Amazon.com was their error, in reference to the way in which they are alleging the how purchase was made, and how they are alleging I was refunded the amount of the purchase.

According to Amazon.com the method I used to purchase their Sone & Bean Fischer Queen-Size Sleeper Sofa, 9" w, Chestnut, order number: 113-768226-4423445, was an authorized charge using my Bank of America debit card ending in 7770. A purchase I canceled, and I never received, and their claim that the money was refunded back into my Bank of America debit card account ending in 7770. To the contrary, I still have my purchase invoice clearly showing the purchase of the Sone & Bean Fischer Queen-Size Sleeper Sofa, 9"w, Chestnut Leather, order number: 113-768226-4423445 was made using my Amazon.com gift card account. No Amazon.com gift card account provides a credit in hopes they will receive their money later, so no purchases can made using an Amazon.com gift card account unless the money is already in the account.

Another allegation made by Amazon.com is that the money in my Amazon.com gift card account, was used for other purchases, and not to purchase the Sone & Bean Fischer Queen-Size Sleeper Sofa, 9" w, Chestnut Leather, order number: 113-768226-4423445. While I did make many purchases at Amazon.com in 2020, approximately $8, 000 in purchases, basically due especially due to the Coronavirus Pandemic, none of those purchases had anything to do with the way I purchased and cancelled, the Sone & Bean Fischer Queen-Size Sleeper Sofa, 9"w, Chestnut Leather, order number: 113-768226-4423445 at Amazon.com.

My claim today is, I'm finding that"little me"is unable to rectify the situation with"Giant Amazon.com", and that they never been refunded my money for the canceled purchase of their Sone & Bean Fischer Queen-Size Sleeper Sofa, 9" w, Chestnut Leather, order number: 113-768226-4423445, after attempting for over 8 months of vigorous attempting to do so, they are still disputing the pay method I used to purchase the Sone & Bean Fischer Queen-Size Sleeper Sofa, 9" w, Chestnut Leather, order number: 113-768226-4423445, and their refusal refund the purchase amount of $1, 784.93 still due to me

Due to Amazon return policies, we are not required to accept returns of digital media items, but we will gladly offer you the return for goodwill. Please kindly note our return and refund policies below. It can also be found here under FAQs. These are always visible before ordering.

Return of the item is possible (please note the item condition details below) to our CA address, shipping upgrades not necessary.
Please label the return address exactly as it appears below.

Our CA address:
Marc & Lukas GmbH
Return G2080808
Suite #214 - N191177
19138 26th Ave
Surrey, BC, V3Z 3V7
Canada

Please consider that this is only a return address. All returns are forwarded weekly to our company in Germany.

Please be advised that all returned merchandise is subject to at minimum a 20% restocking fee.

Your driver put a rut in my yard. This has happened 3 times before. Deliveries must be made from the road from now on. No more driving on my driveway.
frank linn
402 Columbine Dr.
Kennett Sq., OA 19348

I got a letter from Amazon saying I was selling reviews that all my reviews would be taken down and I could not post new ones. I tried to work this out for a month . I was told don't write again or my messages would be ignored and I would get no reply. I was told to stop calling I have been yelled at hung up on and been talked to very rudely. Can't talk to anyone but the people at the call center. Want to know why they think I was selling reviews . I do taste tests and get gift cards for doing in they expire in 3 months so I was putting them on Amazon so I could spend at my leisure. They will not listed and will not accept proof of why I got the gift cards Amazon is terrible to there customers I give up I will never spend another dime there

Hi my name is James and i work at KFC and when i work at KFC i see some of your van drivers driving into the carpark and parking there vans in the carparking space and doing nothing they are. Having meetings or sitting in there vans doing nothing for up to 1 hour or 2 hours. And it is blocking the carpark spaces for other carpark users at Lockleed and it is not fair that other people should put up with your drivers blocking the carpark every morning when i work at KFC they are there from 8.00 in the morning untill 10.00 in the morning doing nothing in there vans and it is blocking the carparking space for other carpark users and that is not fair

I have a charge on my credit card bill as US*VZ4XS 1 M M3Amzn.com/billWA for 89.95. I did not make this purchase. Please resolve.

I complainant Julio Wright hereby duly sworn and states the following:

1. On 12/6/2020 I complainant Julio Wright had purchased an Asus laptop in amount of $831.64 from Amazon Seller - Nicaise Go Zado on amazon.com.

2. On or about 12/8/2020 Amazon Seller - Nicaise Go Zado had confirmed that item was sent USPS tracking #: 9302120111405599598460

3. On or about December 21, 2020 I complaint Julio Wright had received notification from the Amazon app that the package was delivered. However upon inspection delivery I've noticed within my mailbox there wasn't a laptop but rather empty postage letter sent from Amazon Seller - Nicaise Go Zado (see attachment)

4. After inspection of the item I immediately went onto the USPS website found that package was later signed off and marked as delivered by the USPS driver. I then on USPS website had requested for a proof of delivery which they've had confirmed that item sent was indeed a postage letter and that it weighed 4 ounces (see attachment)

5. On or about 12/22/2020 I complainant Julio Wright immediately had contacted USPS Department Manager's Office at Address: 11 Silver St, Middletown, CT 06457 and had demanded further explanation as to why the USPS driver would sign off on my package without my presence and whether there there was ever a laptop included this tracking #: 9302120111405599598460.

USPS supervisor had stated to me that due "COVID 19 guidelines, and fact item was so small and being capable fit inside my mailbox and weighing 4 ounces gave USPS authorization signed off on delivery receipt as being delivered (see attachment): (see also:) recording attachment

6. During conversation with USPS supervisor I'd stated that I only received empty postage letter from Amazon Seller - Nicaise Go Zado and was expecting Asus laptop. USPS supervisor had confirmed that empty postage letter was indeed sent by the Amazon Seller - Nicaise Go Zado and further stated that I was indeed scammed by Amazon Seller - Nicaise Go Zado. As though the envelope was already scanned for and was confirmed been a postal letter weighing in approximately 4 ounces and would've been impossible to have been a laptop. USPS supervisor immediately recommended that I report this incident to my issuing bank for charge back.

7. After consultation with USPS supervisor I complainant Julio Wright immediately contacted Amazon Seller - Nicaise Go Zado and further demanded that they issue me a refund due them never sending me a laptop but rather sending me empty postage letter.

Amazon Seller - Nicaise Go Zado denied my request confusing the issue and further stated "if I didn't sign for the package then how would I know whether the USPS driver didn't commit fraud and or if I didn't actually receive the item and If whether I am lieing about the issue"

I complainant Julio Wright had informed Amazon Seller - Nicaise Go Zado because empty letter that you had sent me was already scanned for by USPS and was confirmed to have been an empty postage

Letter with your tracking information on it. Empty postage letter fits description of what was scanned by USPS department. I even confirmed this with the USPS supervisor.

8. During the conversation with Amazon Seller - Nicaise Go Zado. I had provided him recordings I had with the USPS supervisor, photographs empty postage letter that the seller had sent me, as well proof of delivery confirming that package weighed 4 ounces and not 3.7 pounds as description of laptop. I explained Amazon Seller - Nicaise Go Zado that they had sent me an empty letter weighing 4 ounces and would've been impossible been a laptop. Seller then had stopped responding my e-mails and ignored my request for a refund.

II. Amazon Denial A-Z Claim

9. On or about I Julio wright immediately had filed an A-Z through amazon which later gotten denied due them stating that they don't have responsibilities for any third party electronic devices sold on their platform.

I advised amazon that they do have a duty through strict liability ensure that the item's being marketed and sold on their platform fit's the description of what is being sold to the consumer and that what they were doing is illegal, a larceny, and a breach of contract. Since I only received an empty letter from this seller which amazon ignored.

I need angency help ensure that amazon gets reported for their deceptive marketing practices and further enforce them to compensate me for this loss in full amount of $831.60

Julio Wright

On 3-13 there was a charge of $1.99 for Amazon Prime*8M0JD 03-13 Amzn.com/bill WA 7284 DEBIT CARD Recurring Payment. I did not purchase anything from Amazon.
On 3-14 there was another charge for $29.93 from AMZN Mktp US*D377Y 03-14 Amzn.om/bill WA 7284Debit Card Purchase. I did not purchase anything from Amazon.
On 3-20 there was another charge of $12.99 from AmazonPrime*UQ7T5 Debit Card Recurring Payment. Again I never purchased anything from Amazon.

Driver literally threw my package onto the porch at my home.
Very unprofessional and reckless.
The purpose of this communique is to inform you and managers what is taking place with your team members.
Fortunately for us and you, it was medicine and was not broken and rendered unusable.
Could very well have been a costly mistake and perhaps even newsworthy as this appears to be a recurring theme with drivers.

I have already contacted Amazon about this via phone, and the rep "said" she was filing a report to have the website updated. Clearly she did not, or else no one did anything about it.

Ever since Denver had the big snowstorm on March 14 -- which lasted ONE day -- Amazon has been displaying "Extended delivery due to weather in your area" at the top of the landing page; see attached. Every item on Amazon has extended delivery times of four (4) days or more, when my Prime membership is supposed to provide 1- to 2-day delivery on most items.

The weather has NOT been an issue since March 14th. The snow is piled on grassy areas but the roads have been clear since March 15. Many days it's been 50-60 degrees and sunny; almost all the snow has melted. WHERE is this so-called "weather" in our area that is delaying Amazon deliveries?

As proof, see the attached current weather forecast for the Denver area. Or go look it up for yourself. Either way, there is NO "weather" interfering with any deliveries from Amazon or anyone else, and there hasn't been any bad weather since March 15 at the latest. (Today is March 26 -- ten [10] full days ago.)

There is no valid reason for Amazon to continue displaying this erroneous "Extended delivery due to weather in your area" and setting item delivery dates ahead by 4-5 days or longer on the website.

Again, that notification was valid for ONE day, when the weather was record-breaking bad, and it was a legitimate notification...THAT DAY. Since then, there has been no reason for it and Amazon is causing its Prime Member customers in the Denver/Colorado area unnecessary and unfair delays in receiving our orders.

On March 1st I purchased over $105 worth of merchandise from amazon that came to a total of over $135 to which I applied a $20 gift card credit.

One package including taxes was over $81 dollars. The tracking stopped in a town about 90 miles from my home. No explanation.

I was told by Amazon I could get the merchandise sent again or receive my money back! When I looked to find the $81 I found only $48 dollars back. They put my money on a gift card.

I called customer service and spoke with a rep and a supervisor, telling them they could have applied the $20 to the remainder of the order instead of keeping my money. Neither the supervisor or the rep seemed to understand that I didn't appreciate amazing keeping my money instead of giving me a refund on the remainder of the order.

I was told there was nothing they could do about it because it was computer generated. It appears their computers generate refunds on Amazon's favor.

This isn't the first refund I've had issues with.

Unhappy customer!