When ordering new or used books, CD's, DVD's from one of Amazon.com's small vendors, a customer is offered 3 shipping options: Standard Shipping, Expedited U.S. and International.
In the USPS handbook of regulations, Standard Shipping is flatly defined as Parcel Post rate, nothing else.
Media Mail service is not offered by Amazon, but Media Mail is the service most Amazon small vendors are giving Amazon customers in order to maintain their profit margin. Media Mail service costs less that Parcel Post or 1st Class rate, and takes far longer for the shipment to deliver to its destination than either Parcel Post or 1st Class mail.
For example, a single book sent Parcel Post or 1st Class from NYC to Honolulu will typically reach its destination in 7-10 days, whereas a book sent Media Mail rate will typically take 29 days or more-- a difference of weeks. And shipping Media Mail, the longer transit time (up to 6 weeks, cross country) means greater risk of damage to the shipment with repeated handling and processing, and the routine open inspection of Media Mail, to which Parcel Post and 1st Class are not subject.
The customer pays for Standard Shipping, defined by USPS regulations as Parcel Post service, but the customer gets Media Mail Service.
I phoned Amazon Customer Service, and was told that for a vendor to arbitrarily decide to ship by Media Mail when the customer has paid for Standard Shipping, is flatly against Amazon policy. But every Amazon small vendor I've written to or talked with, says that Amazon actually suggests that sellers ship via Media Mail. They also complain that Amazon has been eating into more and more of the small vendor's profit margin with the fees and commission it extracts, and that it's useless complaining about it to Amazon. So Amazon cheats its small vendors, and these small vendors cheat the customers in turn.
A customer can argue with these small vendors about this issue until they're blue in the face, but most often, you get nowhere. And likewise, you get no help from Amazon, other than a referral to their A-Z Guarantee, which does not cover this issue. Making out an Amazon complaint form is not only time consuming and pointless, as no response or action from Amazon follows it, but Amazon limits customers to submitting 5 complaint forms in their lifetime business relationship with Amazon!!!
The fact remains, that in most media transactions, even though the Amazon customer pays for Standard Shipping (Parcel Post service), they still don't get their merchandise for weeks, because they're getting cheated with Media Mail Service by the small vendors.
I've found it helpful to instead order the media directly through a small vendor Amazon has listed as having the item, without going through Amazon at all, or to contact the small vendor ahead of making the purchase on Amazon and getting a pledge from them to ship 1st Class or Parcel Post for the Standard Shipping fee paid to Amazon, which many have been willing to do.
Well, this is short and sweet! My husband ordered a book from Amazon.com and then a few weeks later, a $79 charge appeared on our account. This is such a deceptive business practice. Reason being is that people ordering a book from them are not knowingly signing up for this 'Prime Membership' that is billed annually. I did a google search and discovered that there are HUNDREDS of complaints! Listen up Amazon, if that many customers out there are pissed off and not knowingly signing up for this membership, perhaps you should figure out another way to gain business for that product!!! Granted 'its in the small, fine print' Hence, the asterick strikes again!
Amazon.com will apparently refund back your money, just call [protected]. Or logon to your account to manage your 'Prime Membership' But nevertheless, they need to figure out a better method than automatically signing people up. We will NEVER order from AMAZON.com again!! Never. Period.
I am a regular buyer from amazon. yesterday i bought 2 items from amazon.com. A corsair memory kit and a gigabyte motherboard. as the usual process was they charged my debit card for it and my bank sent me an sms stating the amount. after sometime i received another sms from my bank of the same amount of the corsair being transferred to amazon. i called them up and spoke to them about this. the moment i kept the phone my debit card was again charged for the corsair memory kit. this was really getting ugly because even in my orders it showed i had just bought 1pc of both the items. i called them up again and spoke to them about it. and as luck would have it i kept the phone and within 10minutes i was charged again for the gigabyte motherboard and i couldn't do anything about it. in all i have been charged thrice for the corsair memory kit and twice for the gigabyte motherboard. I called up amazon again to know what the hell was going on and how could they just keep charging me. all they had to say was it will take 24hrs to find out whats happening.
I don't know what to do now. anyone had any similar incident. I cant even call my bank and ask them to block the money as it is already transferred to amazon from my debit card.
I am a student with not much money in my account and they swiped out all from it. i would appreciate if someone could guide me in the right direction about this.
I have filed two separate complaints (within last 9 months)with Amazon regarding poor packing practices when shipping electronics and other sensitive or breakable items.
The first complaint was done through the standard customer service line while the last was done with a direct phone call and email to Amazon corporate offices.
I began 7 years ago using Amazon consistently for on-line ordering and was very pleased with expediency of order fulfillment, customer service with a misinformation of a product through one of the store fronts and concern regarding gear that came in in a damage box. Overall packaging quality at that time was good and with ordering photography equipment packing was, in my opinion, a natural concern.
Beginning at the end of 2007 when ordering Christmas gifts, I noticed a significant deterioration with packaging and initially allowed benefit of the doubt due to Christmas season. However my next order and subsequent orders came in with minimal to no packing and damaged cartons.
When calling customer service and also corresponding with corporate office, I was advised in each situation issues would be passed to fulfillment. My call to corporate headquarters spurred by my having started a company, placed and order and the box arriving damaged. I refused the package, called customer service and had issues there in having the order replaced. I than contacted Amazon corporate headquarters offering a dollar volume of business I had done, explaining the nature of my business and addressing concerns regarding packaging.
Ultimately, it was inferred I should not refuse orders (anyone using Amazon is most likely familiar with their process of take in a package and than call customer service with issues) and the packing concerns I had would be passed to fulfillment.
Today there is a discussion with the photography/canon (Amazon tags) that has been addressing this issue ongoing. Personally, I have closed my corporate account and have scoured the web searching for other on-line services from which to make purchase while using Amazon as a price comparison base, individual reviews of various items and looking at photographs for specific lenses I am considering buying.
Overall, I would like to continue purchasing from Amazon but can not given the apparent lack of response to mine and other complaints that while possibly passed to fulfillment, have not been responded to in noticeable manner, meaning better quality packing.
I made an order trough Amazon.com (a book) when I realized that I wasn't buying from Amazon books. I wa...
A buyer, using someone else's account, purchased a Battery Grip for a Canon EOS 30D that I had for sale. Despite paying standard shipping, I sent it Priority.
The buyer, whose name I STILL do not know, apparently allowed the item to sit at the address of record for 3 weeks before opening the box. She CLAIMS that I sent the wrong item, so she wrote me asking for a refund. I pointed out that Amazon rules required her to contact me within 14 days of receipt of the item (and I have USPS delivery confirmation of when it was delivered).
Despite this rule violation, I offered her a FULL refund, except that she had to pay for the return S/H, which is another Amazon rule. She flipped out and demanded that I pay for everything! So, she refused the refund and filed a complaint with Amazon.
Finally, the claim is still pending, despite the fact that more than 30 days have passed since delivery. ANOTHER Amazon.com rule requires the return of the item within 30 days to get a refund. This has not been done by the Buyer, her THIRD rule violation.
Given the large number of rules violations, I will not refund this woman's money, regardless of what Amazon.com decides in their Claim hearing.
Because of the Claim, Amazon.com has FROZEN my Payments Account, and may keep it frozen for up to 45 days!! I thought PayPal was the only company to perform such reprehensible acts, but it now appears we have another!
I have warned Amazon.com that if a Refund is awarded, I will bring legal action against them and the Buyer for the repeated violations of Amazon's rules by the Buyer, and the FAILURE of the Claims department to refuse this claim due to those rules violations.
we have had our amazon seller account closed permanently, after complaints from sellers, but we refunded all unhappy customers and we can not control customers who lie and find items cheaper else where, purposely damage items then ask for a refund as they are low on funds. we run 2 stores and they problems exist in the real world, and they do happen with online sales.
We contacted amazon many times explaing we refunded or replaced all un happy customers, and would like to work more closely with amazon to keep things within their rules and guidlines, we even asked if we could trade on a 6 months trail period.
Amazon were not help what so ever, no converstaions or discussions, perviosuly they were happy to take their cut of the 5k we sold each month on their site. we feel very let down and the lack of communication and flexibility of amazon is disgusting.
I purchased natural progesteron cream from this company on October 17, 2008, they withdrew the money 2 days later. The only way of contacting them is by email because the toll free number is for orders only, and when I send an email requesting the status of the order they tell me it is back ordered and that it will be shipped out in 5-7 business days. To date, still have not received the goods.
Now they won't address my emails and I have requested that they send my money back and they don't respond to the email. I have purchased and paid for this purchase an amount of $107.73 US Funds and have not received anything.
Shopped around for a panasonic bmp-bd55 blu-ray dvd player. I found one at Amazon.com for 399.00 which is the manufactured suggested retail price. I assumed Amazon had a good rep, so I agreed even though it wasn't a great deal, I had a 25.00 gift certificate and it said free shipping. Also, I was getting a little tired of shopping only to maybe save a few bucks if any, so I went ahead with the deal. According to amazon.com they had the item in stock.
I agreed to pay Amazon $374.00 (399 less my 25.00 discount) for the dvd player that they said was being shipped by (a retail company). My card was promptly charged by amazon, and then three days later I got an email from the retail company that said they were out of them. They did promise (the retail company) they would sell me a replacement for the same price, however it wasn't what I wanted and those items are inferior to the item I ordered, so I declined, and asked for the refund.
I immediately went back to the amazon website. SURPRISE! They now have 3 in stock for $499.00. What's the deal? The under-the-table goings on over there don't matter to me as a buyer. I got baited into purchasing the 399.00 item, only to be told it's out of stock, and switched over to another retail seller at $100.00 more than what was agreed to.
This is nothing more than a BAIT and SWITCH Scheme! I called amazon, and talked to a robot. I couldn't get anywhere with him, and refused to get me to a supervisor. Rightfully, since Amazon advertised the deal at 399.00, and I agreed to pay 399.00, then the deal was made and they owe me that dvd player for the price we agreed on!
So beware. Although I guess there's little I can do about this, they get enough business off their bait and switch tactics, and their "free shipping" scams that I've heard about and the transactions are too small to pay lawyers to help you. It will never be fixed. I guess that's one reason why the american economy is in the toilet. People just want to keep ripping other people off. Amazon.com is no exception!
Guess you never know who you can count on - we thought we were dealing with amazon.com and not being farmed out to a company that sent us a centennial 12 - set dvd from china. Like the complaints i have read, my credit card was charged but when we received the dvd there was no packing slip or any paperwork indicating their refund / exchange policy like a reputable company would include with merchandise ordered. So, there was no order number or phone number for contact. There is no phone number listed anywhere on their website or the e - mail submission page. I've sent several e - mails indicating the dvd was defective and we'd like a refund but as you'd expect - they do not respond! Guess there's no way to get our money back? I was directed to this complaint website from amazon.com, so i feel sure they are aware that us citizens are having problems.
Let me say that I was an avid Amazon supporter, but not anymore. On January 9, 2009, I was finally able to order an item that Amazon had shown as Out of Stock for several weeks. When I placed my order, the item showed in stock with next day delivery available. To save money, I chose their Free Super Saver Shipping. The item should have been shipped within 5 business days. After completing my order, I checked the status and everything seemed OK. I checked a few days later, and Amazon showed the item with an estimated delivery of February 20th - March 13. I immediately went to their site and saw that the same item had increased in price, but still had a 1 day delivery option. I spent another 2 days with their useless customer service department trying to make them understand that I shouldn't have to wait 2 months for an item that they show available with 1 day shipping. One of the reps explained that I could cancel my order and pay the new price to be sure I got the item quicker. That just blew me away and so, needless to say, I'm done with Amazon!
Beware of Amazon.com! What you think you are buying from them may will be brokered to other outside internet companies. When this happens all Amazon.com does is immediately bill your credit card and hands over the new vendor’s contact information to you. You are left holding the bag on whether you will get the product you ordered and/or on time from this unsolicited vendor.
Recently I purchase a Wii game from Amazon. Prior to committing to the order I was told this item would be shipped to me within two days. Once the order was placed and my credit card charged I was told that a new company go4green now had the order and if I had any question to contact them. Amazon.com had taken the money and washed it hands of any responsibility of providing delivery of this product.
Two weeks later, after not receiving the order, Amazon offered this same product at half the cost and again with a delivery promise of two days. When I contact Amazon’s customer service I was told “too bad” this order is out of our hands and to contact the new vendor. The new vendor was now globetics.net. Apparently go4green had sold my order to globetics.net.
In the end I have spent twice the amount of money if I had just gone and bought the product at a local electronics store and the Christmas present will not be delivered until next year.
The bottom line is that you are probably better off going directly to the end supplier versus using Amazon.com as a middle man with no function other than to take your money.
This company treats their employees like crap, I do not work at Amazon, but more and more companies are...
I have had an Amazon account for two years. I make appr. $2500 a month, that's what I live on. Last night as I am entering some new inventory into the I am told I cannot my account has been suspended. I have emailed several times, I cannot get a respondence as to why. My overall performance rating is 94%... it went down this month to 90% because of some unjust negative feedbacks. There was a sale that could not even be completed because the hour prior I sold the book on Amazon but their database still showed I had it, a customer tried buying it & I refunded money as I could not complete sale & much to my surprise two weeks later I get a negative feedback from him. I make them a lot of money per month in commission (since they are the highest of all the venues I sell through) plus $40.00 subscription fee for the privilege of paying these crazy fees, unfortunately it is the best venue to sell to the masses & 75% of my sales are done through Amazon. I now have all my money in their account being held for 90 days in case there is a dispute, & I still have not received a respondence as to why. I have two children, & this is how I support them... I am frightened as I really don't know what to do!!!
Some users on the site violated my privacy by somehow finding my full real name (I think via a lot of google research) and posting libelous comments about me in a comment thread under this book, disclosing my full name. My full name is NOT publicly available information on my amazon account, and I have REPEATEDLY flagged the comment as abusive (which it very clearly is). Amazon.com has never done anything about this.
i was a seller on amazon. i went to check my orders, when i had a email saying my account was suspended. they...
I ordered a book which was not what I expected. I contacted amazon & rranged to return the book immediately. It was a brand new book that I bought directly from amazon.
Imagine my shock when I received the total of my refund amount. On a book that cost over $16 I am getting back $4.
Besides high shipping ($3.99 media mail) they charged me over $8.50 restocking. This is a new fee which is not mentioned anywhere in their refunds policy.
Receiving $4 bck on over $16 means it cost me $12 + to make a mistake, which I will not be making gain with this formerly honest company
I placed an order with Amazon.com for the tv and selected the electronic check method of payment on August 27, 2008. Amazon received an authorization from Telecheck, but cancelled the transaction. After contacting customer service I replaced the order on the 28th and the same thing happened again. Their reason was that my bank would not validate my billing address. I contacted my bank (small local bank) and they had received no inquiry from Amazon. I went on working with customer service at Amazon until yesterday- we added notes that provided the proper phone number for my banks, the manager's names, and after almost 3 weeks of cancelled orders Amazon finally told me they weren't actually doing anything because they were a global company and didn't have time to mess with these things. I feel that if they aren't going to honor a payment method for purchases of a certain amount, then don't offer it or at least be honest with the consumer and tell them to take their business elsewhere.
I placed an order on Sept. 24, 2008 for 2 DVDs and 2 books. I received a confirmation for 4 orders but I didn't check the body of each e-mail, only the subject line. Today I received in the mail 2 of the same DVDs from the same company. In speaking with an Amazon.com representative, they said I clicked the "One click" order button twice. Now, I kow it might be possible to do it once, but not twice! And it would have been by accident, anyway. So, I have 2 sets of DVDs ordered - one already here and one enroute. I may be able to cancel one if it hasn't been sent yet but the one I received, I have to absorb the shipping/handling fee if I return it.
My advice for anyone using the Amazon.com "One Click" order button, check the status of the order within 90 minutes and make sure there isn't a duplicate - if there is, you can cancel it. Also, check the body of your e-mail for confirmation of each order and specific titles. Especially when you are ordering more than one.
On November 16, 2007, I sent a $99.92 cheque to Amazon.com as a payment for two books I ordered. After about 7 weeks, I received only one book. Since then I've sent e-mails, letters, and even a registered letter personally addressed to Amazon.com CEO.
However, all my messages have been totally ignored. No reply explaining the cause of this unfortunate error for which Amazon.com is the sole responsible has been issued up-to-now. I said 'unfortunate' because I urgently needed the book to hand over a research proposal.
I've all the neccessary evidence and I 'm fully responsible for what I'm declaring.
my order reference number: [protected]