Amazon
reviews and complaints

When i make a purchase, I print out a bill that shows the total amount. Then Amazon authorizes the card for that amount. Then they bill the same card individually for the items. If ever they could make it more difficult to reconcile, perhaps they should print the invoices in chinese...It takes an hour to reconcile one purchase from these idiots. You have to guess which invoices go with the original invoice and add them up to make sure. God forbid if you made more than one purchase within a few days of each other, sometimes it take seven days for them to hit all the charges... Nice for one stop shopping but I am done with the headache. zero stars for a billion dollar corporation that cant figure out that businesses use quick books.

I don't want any purchase online, any want appear in my account are unauthorized using my Master Card endings …, , , , , , , 3745 are fraudulent, the only business I have with Amazon.com is Prime video and I'll use another card I had several unauthorized shopping on line, actually I never did any shopping on line, please stop any shopping on line I never authorized not one, I hope don't see any shopping charge in my account

On August 8th I've bought a MacBook Air ($1, 099.99) within tax-free holiday days (from July 31st through August 9th in Florida). During purchase conclusion, the total amount to be paid of $1, 106.99 was properly calculated (taxes applied only over the amount that exceeds the first $1, 000 as determined by the tax-free holiday rules, which means $6.99 taxes = 7% over $99.99). 

Nevertheless, when the invoice was generated I was charged $1, 176.99 ($76.00 taxes that were, therefore, applied to the entire purchase amount, without any tax exemption).

Since then, I've been in contact with Amazon Customer Service requesting a tax refund (to comply with the tax-free holiday).

On August 13th I've received the following feedback: I'm sorry; your order for 2020 Apple MacBook Air Laptop doesn't qualify for the Florida Sales Tax Holiday because the item's price is greater than $1, 000.00. This Sales Tax Holiday is only for qualifying 2020 Apple MacBook Air Laptop priced at $1, 000.00.

Please refer to the following link for more information: http://floridarevenue.com/backtoschool/Pages/default.aspx

In the same day, I've replied that "The information provided that the item purchased was not eligible to the tax-free policy is not correct. As it can be seen in the link you provided,"the first $1, 000 of the sales price of personal computers and related accessories purchased for noncommercial home or personal use are exempt from sales tax". This means I should be only taxed over $99.99 (1099, 99 - first 1, 000 that is tax-free)."

No response was given. I've called them over 7 times placing claims, without a proper response. Today I only got a generic e-mail stating the following:

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your previous correspondence. Most questions are answered in Your Account (https://www.amazon.com/your-account) or in our Help pages, https://www.amazon.com/help. 

This is absurd and really abusive. It's unbelievable that such a big company can't just follow what is determined by tax authorities.

I have noticed that whenever I order products from Amazon as a prime member. I receive an email giving me the date of the shipping of the products being delivered. Then a day later, I get another email saying it will be delivered a day later then the first email says. That is deceitful! Now I must stop the driver from dropping off the delivery at my door. Ridiculous! If the product will not be delivered as it says in the first email then say so. Do not wait and lie by sending an email telling me the product is now being delivered a day later? UN ACCEPTABLE! I could go to a store in person to get what I needed if in the first place you would make me wait 2 days. Thanks!

On 7/1, 7/3, 7/17, 7/16, 8/3, and 8/8, for $13.87 each. These six charges was to my card and I did not authorize this. I want to cancel what ever this is and get a refund. I do not authorize anything like this.

The help deleted the order of my iPhone XR, I could not find it nor the associates could not find it, I am pretty sure someone from a different country deleted it!
I am a disabled veteran, I am quite upset with all of their services.!
And they only sent me the 128 GB, instead of the 512 GB
The bottom left and right is cracked. They put out false advertisement! The workers were trying to help yet did not help, because an associate deleted the iPhone XR on my order, which they could jot even find it, I believe it is someone from a different country!

My box was left at the curb in the pouring rain all day today. The exterior box was disintegrated, the interior box ruined as well. The contents were all wet, including a dipping wet and soggy user manual. I can't comment on the quality of the wet items received, but I can say that Amazon shipping sucks. I saw it was raining hard today, so I put on a hat before leaving for work. How can Amazon put a rocket into space but can't deliver a package to my front door, or at least put the box in a plastic bag or a rainy day? Am I asking for too much?

Hi

I hope you can sort this out for me I ordered a watch and got the wrong one sent it back now they say they are going to charge me for a watch I do not have and sent the wrong one back as advised by Amazon staff member TO RETURN THE WRONG WATCH and the watch I sent in they cannot return back to me.

so now they are going to charge me for something I do not have.

I cannot make a ebt purchase because you are requesting me to put my debit card info on my amazon account. It says on the amazon ebt program website you do not need a credit or debit card or have a amazon membership to make ebt purchases. Amazon is misleading people. I made a compliment with the ftc and other consumer advocate organization's thank you

Order: [protected]-Yiwushi yanglongmaoy

Seller showed proof it was delivered to my building but I never received same. The seller has been no help. If the post office scanned the package and not left it, who's fault is that? This is the first time I'm dealing with this seller. They have the burden to find out from post office who was the postman that day etc.

Arlene Roach

"ECCPP Exhaust System HDSML02T2 Replacement Exhaust Manifolds Fit for [protected] Lancer 4CYL"
O2 sensor
I purchased these items on 8/16/2021 I was logged out of my account have not been able to access shipping tracker or account.
Therefore my email is "[protected]@gmail.com". I Would like a refund ASAP thank you. Please contact me with information on your result in my situation.

My novel has been sold through KDP in the USA and the UK. Can you please explain why the UK ratings and reviews are not been shown on the Amazon.com website, when the USA ratings and reviews are being shown on the Amazon.co.uk website?
For a marketing point of view it would make sense to share all global reviews. It would also greatly benefit the authors who are trying the establish a market for their novels. Thank you.

I purchase two pair od ladies cargo pants from Amzon one was wrong order the other was wrong. I have tried to contaact amazon for correction and they wont even answere me. either send me the right product or a refund. Also I am not a prime menber so quick taking my money for member ship My nane ia Anna Billington and computer adress is [protected]@greenhills.net

My painting of T-Rex wrapped up in Christmas Lights came with the wrong beads. This is a Christmas gift. The correct beads are #MX156. I received MX138. My Invoice ID 64387-PBGFT 16202. My Transaction ID 9CK384876A5340. Please send the correct beads (MX156). Thank you, Linda Sowell. [protected]@aol.com. San Leandro, CA USA. From Chinatera

Ordered a prime item on a Tuesday that needed to be signed for so I chose Saturday as the delivery day. Status says will be delivered by Saturday 10pm all week and all day Saturday. Hasn't shipped yet. I get on customer service chat and get transfered around to different people just reading off scripts. No one can say what's happening with it or why it was never bothered to be shipped when it's been almost a week now. This is I believe the 4th time I've had the issue with Amazon packages in the last year. And I live right in a city with a distribution center. I've had some items show up in a day. Amazon is just too unreliable. I'm cancelling my Prime right after I post this complaint 👍

I have been charged 12.99 for something and I have no idea what it is for, I haven't ordered anything in month I paid for it when I ordered it.
Amazon prime amzn.com/bill wa amazon prime serial # 20210813204046935

Customer Service is lousy for a number of reasons. When calling Amazon, every effort is made to connect with an actual person. Nearly all customer calls are directed OUTSIDE OF THE US to the Phillipines. It is the worst customer service and hard to understand. The foreign represents have heavy accents, constantly asking for the same information over and over again, having to spell every request because they aren't US customer service representatives and do not take the extra effort to solve problems that are outside of the "standard Amazon script". Every time I call; I do NOT get a choice for a US customer representative. I can't stand the "avoidance tactics" that Amazon consistently uses to make sure Amazon US customers are not helped in a professional US manner. I did not sign up for a Phillipines Amazon account.

Bought a massage recliner. It arrived via UPS on 07/23/21. I put it together. It does not fit me. It is too small. Filed a return. The reasons why did not fit my reason so I said by by mistake. I spoke to 5 agents giving them the reason I can't use this. The shipper offered me $30.00 to keep it. I said no. They wanted me to return it at my cost, I sad this chair is not what you described. The shipper sent return labels. USPS cannot take packages this large. I now cannot get out of the chair without crawling out on the floor as it won't return to the sitting position when I push on the foot portion. if I recline, I have to put my arms above my head to keep it in the recline position. I have called 15 times and get NO RESPONSE. No communication no nothing. Every agent promises someone will get back to me. None have. I cannot use this chair. It is defective and I want a refund.

There is an article in Readers Digest about things Drivers Don't want you to know. I write this complaint because I have seen this many times. They way the Amazon drivers are handling their vehicles is dangerous and IT IS NOT THEIR FAULT. They are under such pressure that they can't do their jobs safely. And then add to this the monitoring by GPS that is being done and this is simply ridiculous. It almost sounds like the treatment workers would get in a concentration camp or prison.

Another thing. Why is it so damn hard to find a way to contact a reputable person at Amazon to talk with and why is an email not readily available to send messages to. I have a suspicion that no one will have contact me since this does not ask for a name, a phone number, an email or nothing else.
So here is my information.
Chuck Rice
Cell: [protected]
email: [protected]@hotmail.com

I am writing to the Complaints board because I have tried to resolve the loss of my digital content regarding a past Amazon account that was mistakenly closed. I would like to either reopen that account or retrieve the digital property that I purchased (from Audible, Amazon Prime, Amazon Music along with my search history from that account and transfer it to my new account.

I originally opened my Amazon account in 2009. From 2009-2012 I used the email [protected]@yahoo.com (an order from that time is #[protected]). My Audible account was also opened at that time. My audible account number was A28HKN4CVA7

From 2012-2014 I had the same Amazon and Audible account but used the email address [protected]@yahoo.com

Beginning in 2014-May 30, 2021, I had the same Amazon and Audible account but used the email address
[protected]@gmail.com

Over the years, in this same account, I added Amazon Prime, Amazon Music, Amazon Prime, and Prime Video

On or about January 11, 2021, through my Amazon account, I requested that my account be closed; however, on or about Jan. 22, 2021, I was sent an email from Amazon asking if I really wanted to close my account and that if I gave them a payment, my account would not be canceled. I replied that I would like to keep my account open and gave my credit card number. On Jan. 22, 2021, my bank account was charged $128.52 for a year of Amazon Prime.

From Jan. 22, 2021-Sunday May 30, 2021, my Amazon Prime account was up and running; everything was fine.

On Sunday, May 30, I used my Amazon Prime to purchase order #[protected].

On Monday, May 31, 2021, at 1:30 am I received an email from Amazon Prime stating that my Amazon Prime
membership had been canceled at my request.

Beginning on June 1, 2021, I made several phone calls to Amazon and Audible requesting that my account be restored. I was always told that they could not help me but would push my request to the department that could help. à I also
opened a new Amazon Prime Account using the email address [protected]@gmail.com/[protected]

June 15, 2021 - I received an email from Audible (case ID [protected]) telling me my request had been sent to an account specialist - On June 21, I was told that Audible could not upload the audiobooks that I purchased (since 2009) until my Amazon account was reopened. I then called Amazon Prime who again told me they could not help but that they
could still see the information from my canceled account and would send my request to an account specialist and would call back with 5 days - I never received a callback.

On June 29, 2021, I again, called Amazon and spoke to Christian M. He was incredible. He worked hard to help me but was not able to do so. He submitted a form to the team trained to handle my scenario and promised to contact me by July 5, 2021.

On July 1, 2021, I received an email from Mark with Amazon's Executive team. He told me he was able to find a request to cancel my account from me on May 30, 2021. (I did not make this request). He gave me a $100 Amazon gift card as a gesture of "good will".

July 1, 2021, after receiving the email, I called Amazon again explaining that while a appreciated the $100 gift card, I have spent well over $100 on digital content, that I did not request my account be closed on May 30, 2021, and I would very much like my previous account to be reinstated or have the digital content, that I purchased, transferred to my current Amazon Prime account.

On July 5, 2021, I again called Amazon Prime and spoke to Joel S. with the same request and was told he would forward my concern about my digital contents to the correct team, and I would hear back in 3-5 days. à I did not receive a callback.

Because I did not receive a callback, I called Amazon on July 20, 2021, and asked for a supervisor; the supervisor wanted to send in another ticket but told her I would rather wait on the phone until it was settled since I had not received phone calls in the past. I was put on hold. Katty from th3e Leadership team worked with me and was very kind and helpful. I explained that I understood that my account was canceled, I do not believe I requested that cancellation, but regardless of how/why the account was canceled, the digital purchases were still paid for in full and that I wanted the digital content purchased I was disconnected 3 times during this communication. Amazon was very kind and called me back twice. I called back after the 3rd disconnection and was told that my recovery request was sent to the recovery division.

I received two emails on July 20, 2021. The 1st email was from Katty of the leadership team at 4:03- Katty relayed my information to the team in charge of account recovery. The 2nd email was from Roshumnda of Amazon's Tech Support Executive Customer Relations team. - in that email, I was told that because they believed there was a verification of a request to cancel and therefore, I could not have the data associated with that account. I was then told that any further inquiries on this matter would not receive a response.

It is my belief that my previous Amazon Prime account, opened in 2009 was closed by mistake. Additionally, it is my belief, that the digital content purchased (i.e., Audiobooks, music, tv shows, and movies) by me remains my property regardless of the status of that account.

I am respectfully asking, as a longtime customer, and purchaser of much digital content, that my previous account be reinstated, or that the digital property/content I purchased from Audible, Amazon Prime, Amazon Music, along with my search history from that account, be transferred to my new account.

Thank you for your time and consideration in this matter. I look forward to hearing from you and having my digital content returned. I have copies of the emails and of the bank transaction that occurred in January of 2021 if you need that documentation.

Sincerely,
Lora Lane
[protected]@gmail.com
[protected]