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I spent several days researching and carefully selecting compatible components to build a PC. After placing my order on Amazon, my purchase was immediately cancelled, and I was asked to upload my ID for verification. I complied and received a message stating the verification would take 1–3 days.
Since some of the items I wanted were running out of stock and their prices were changing quickly, I called customer service to ask if they could hold the products for me until the verification was completed. I was told this was not possible, but that the verification would be completed within a day.
After more than 24 hours passed without any update, I contacted customer service via chat. I was told I would receive a response within 6–12 hours, but no one got back to me. Meanwhile, some of the components I needed went out of stock and others increased in price.
This was a very frustrating experience. I had spent a lot of time making sure all 7–8 parts I needed were compatible, and now all that effort has been wasted. I will need to start over with another vendor.
This was not my first purchase from Amazon, but it has left me very disappointed. Because of this negative experience, I am no longer considering Amazon for my larger purchases.
