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Eddie Bauer Customer Service Phone, Email, Contacts

Eddie Bauer
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Eddie Bauer complaints 53

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1:41 pm EDT
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Hello my name is Sherri Dill. My mother, father and I have been shopping your stores for over 20 years combined. Last year around Oct. I was Christmas shopping and when I went to the register, I was told they could not use my Eddie Bauer Card because it had no chip, and that they couldn't type in the number along with the reward points wouldn't load a...

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4:18 pm EST
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Customer Service Representative, Mid way through last winter, upon retiring an old ski jacket, I purchased a 2XL EB550 Weatheredge (written on garment) coat. Overall this has been an excellent purchase with one exception. From the first use of the coat, I had to struggle to get the 2-part zipper aligned. Normally after 5 or 6 tries I succeeded, and the...

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11:38 am EST
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Eddie Bauer Refund process

I purchased 2 separate orders from the website and had to return some of the items. I have purchased from this company for well over 25 years, from jackets coats to pants shoes everything believe me my credit card is well used. The past 2 years I have noticed the quality of some items is not what it used to be, customer service declined but not to the level it is now. And the worst part is no one will answer your phone call. If by chance someone who does answer who you cannot understand will just hang up on you. I am waiting for 2 refunds one that stated they had my return from November 25 and the other December 8th and guess what? I am still waiting. Well I have been buying all my gifts and clothing for my self and husband from Columbia and it just looks like that is my new trend. They blame it on the ongoing pandemic from their trashy recording which is total nonsense. So here I wait for refunds from items not worthy of being sold by them.

Claimed loss: 60.00

Desired outcome: Just do some work and get your customers their refunds.

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Is Eddie Bauer legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Eddie Bauer to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Eddie Bauer is known for their high standards and safety. If you're thinking about dealing with Eddie Bauer, it's wise to check how they handle complaints.

Eddie Bauer earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Eddie Bauer. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Eddiebauer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Eddiebauer.com you are considering visiting, which is associated with Eddie Bauer, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Eddie Bauer website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Eddie Bauer has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 53 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Eddie Bauer. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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5:48 pm EST
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On Friday November 24 th around 1330 visited the store to purchase some items. The total amount was about 490.00+ - I wanted to used a gift card and the balance on credit card. After they charged all the items the lady at the register advised me that they cannot take gift cards and i should come back to buy more staff later on because its a new system and...

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10:28 am EDT
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I tried to buy 2 pairs of Rainier pants because I received a flyer (and the sale is also listed online) that "friends and family" was 50% off. No code needed. However, when I go to the friends and family section, the Rainier pants are there, but they are only 25% off. First, I was told that the pants need to be in the friends and family section. They...

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5:17 pm EDT
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I received a card in the mail and there is also a designation online that items in the "friends and family" section are 50% off. No code needed. The Rainier pants I want were marked only 25% off. This happened on 10/18/23. Eddie Bauer's off-shore order department refuses to acknowledge this is an error and they refuse to transfer me to an escalated...

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1:37 am EDT

Eddie Bauer Item listed 50% off was not conducted as promised by the store

Dear Sir /Madam,

Today, May 27, 2023, Saturday, we shopped in Eddie Bauer Outlet at 447 Great Mall Dr Space 155A, Milpitas, CA 95035 around 11:00 am. Three women's cirruslite down vests (XS, S, and M size) were hanged on a clothe rack and 50% off label was listed on top of the rack (see photos attached). We took one vest with M size and went to check out at cashier where the manager Paul refused to offer us 50% off price listed for the vest but 30% off price. Do you think it is fair to a consumer? As a company Eddie Bauer should be honest to all customers and must implement what it listed. So we request Eddie Bauer Outlet to make something correct. Thanks

Desired outcome: Please refund us the difference between 50% off price and 30% off price.

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6:51 pm EDT
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Eddie Bauer Flannel shirt

I purchased an Eddie Baurer flannel shirt for my husband for Christmas from Kohl's in Cheyene, Wyoming, and we discovered that the Large size he usually wears, was too small. So I purchased an Extra Large, with my husband saying he could wear the large size around home. Unfortunately, the Extra Large is still too small - this issue being the body length of the shirt. There is barely enough for him to tuck into his jeans. They are both nice shirts, but he doesn't feel comfortable wearing them out of the house.

Desired outcome: An apology for making the shirts too short and maybe a refund for one of the shirts.

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8:12 pm EST
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Eddie Bauer Refund missing

I placed an order for many Eddie Bauer Reindeer PJs and sent the full order back when I could get the same PJ's at Costco.

I sent them ALL back and have only received a minimal amount of my amount due. I know they all were received as a return or I would not have gotten a partial refund.

Also I have been trying on and off for a full week to get onto your website to look at my order and what is being tracked as refunded only to be blocked. WWW says website has too much traffic and cannot be accessed... very odd? Never had a problem before for this webiste.

Desired outcome: Full refund for all PJS ordered and retuned ASAP!

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2:20 pm EST
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Eddie Bauer Sweat pants or leggings

Costco had these sweat pants/ leggings at the store. They happened to be on sale for a pack of 2. Dusty Rose/Blue. Black / Green. They are comfortable, I must say. They were selling like hot cakes.
My complaint is I haven't washed them often, and I wash them inside out. I don't put in the dryer either, I hang dry my clothes.
I bought them last year just before winter, but wore them once and the material is balling so bad that when you rub your hand on them, it is so rough.

I bought them for comfort and your Name Brand. Thought they would be a good quality material. They are not.
The #'s on the black is 1566902, C0522-07, the Rn#no 157622. I'm sure each of the colors have different #'s.
This is not a prank, Women's clothes should be comfortable to wear.
I live in Canada.

Please advise on what can be done with them, as I have 6 pairs as I bought 3 pkgs as I wanted something comfortable to wear to work.
Thank you, hope to hear from you on what can be done. If you need my personal info, you can let me know.

DD

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Jenny7680
Milford, US
May 23, 2023 11:57 am EDT

Anything bought at Costco with the namebrand Eddie Bauer is a License product. Eddie Bauer does not guarantee anything bought at any other store besides Eddie Bauer. Any authentic Eddie Bauer, you will only find at Eddie Bauer.

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10:43 pm EST
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Eddie Bauer Women's winter coat

Hello,

In November I bought a coat from the online store. The coat that I bought was not available in store. They shipped it out to me several days after the purchase. They told me it was undeliverable! I went to repurchase it then they told me that they no longer had my size! I bought a smaller size, and they told me they shipped it. Then again, their shipper "Landmark" have said that is undeliverable. I have been a good customer with them for years. They have not been providing good customer support to me at all and I am disappointed!

Desired outcome: I have been waiting a month for this coat and they have failed me twice! I want them to send me the coat expedited and compensate me for the inconvenience.

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7:06 am EST
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Eddie Bauer delivery of items ordered

i

I ordered five items online eddie bauer, and received two of them.I contacted fedex about the delivery and they stated all items were delivered(two items) and there were no other items. eddie bauer customer service said all five items were

delivered. They gave me a credit for missing items but said they could not reorder items because they were no longer in stock.(all missing items still in stock), Customer service was located in third world country, could not understand the agent. conclusion is only two items were sent and the remaining items never sent but charged for.

Desired outcome: done with eddie bauer

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7:40 pm EST
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Eddie Bauer Rewards

I don't know why you would send me an email that says I have $10 to spend, that I've already spent.

Why would you send me the same email for a reward I've already used? When I went up to buy something, I was informed that I had already used it.

But it was sent to me weeks after I had already used it, so I assumed it was a new one.

This has happened to me before. And it's happened to others I know of.

Is this just a ploy to get us back into the store shopping?

Do you need to hire better computer people to straighten this out?

It's frustrating. People spend time shopping and planning on a reward they don't get. And it makes it hard for your employees to deal with it.

It shouldn't be that hard to fix the problem.

Desired outcome: I would like to see this problem fixed, so that I know if I get a rewards email from you, I actually have it.

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11:30 am EST
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Eddie Bauer $10 award not applied

I realize I should have double checked before leaving the store, but I purchased an item on 11/25 and my $10 award was not applied. I did not realize until I got home. I called the store and was told there was nothing he could do unless I came into the store. The store is not close, and it is not worth the $10 for my time and gas that it would cost me to come in.

The incompetence of the cashier cost me $10. It seems to me that as a reputable company, there should be something you can do to compensate me for that. You can look up your computer records to see my purchase and that the award was not applied.

Desired outcome: $10 store credit

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9:13 pm EST

Eddie Bauer Lifetime Warranty on a Backpack

I purchased an Eddie Bauer backpack over 20 years ago when they advertised a "Lifetime" warranty. Several months ago the stitching on the top separated and kept growing. I contacted customer service and they said they never heard of a lifetime warranty. I escalated the issue upward and filed a complaint. I finally got a response and they said they I could send it in but I would have to pay for shipping and if they would not replace it, pay for return shipping. Evidently, the lifetime of an Eddy Bauer product is 30 days or 1 year IF there is a defect in workmanship.

Desired outcome: I want a new backpack as promised over twenty years ago.

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9:58 am EDT

Eddie Bauer Refund

I returned a pair of Eddie Bauer womens' athletic shoes in July because after a few minutes of wear I began to get a blister. The backs of these shoes were excessively stiff. The shoes were in near perfect condition upon return. I just now received my statement from your company, as I'd been away for several weeks and just opened my correspondence. I am appalled that from a $50.00 gift card your company refunded me $5.00!

I suggest your management conduct a research of my long history of purchases. You will discover that I have spent a considerable amount of money over the years, especially early years before my retirement.

I've also been unhappy recently with the fact that there is no longer free shipping on any purchase for your credit card holders. Please do not bother to send me any more reward cards of $5.00 or $10.00 as an incentive to make a purchase. As a matter of fact, remove me from your contact list completely.

I am no longer interested in doing business with Eddie Bauer. Debra Siracuse

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3:23 am EDT

Eddie Bauer Never received 6 items only refund for 3items

I purchased 6 items on June25 but have not received any items. I called Eddie bauer customer by phone and the person named San did not want to give me the refund unless I report to the police.

It is not listed on Eddie bauer's website that in case the package is lost in transit that the buyer has to file a police report in order to get the refund. They only gave me a refund for 3 items but to get the refund for the rest of 3 items I have to report to the police. I never agreed that I will report to the police if the package is lost in transit when I made the payment for these 6 items. Please help me to the full refund. Thank you so much.

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9:52 am EDT

Eddie Bauer Closing Silverdale, WA outlet

I have no complaints about your merchandise or staff customer service. It's fantastic! I was very disappointed to hear the Silverdale, WA outlet location is closing. It is the jewel of clothing options in central, north and south Kitsap areas, not to mention further Northwest shoppers in Port Townsend, etc. It will be a huge loss for me and so many others. I am a devoted customer to this location due to affordable prices and quality of clothing;and it's perfect clothing for this area: casual, hiking and sportswear. If finding a new lease in the area is an option, I'm begging you to please do so. I don't prefer online shopping or traveling an hour to another non outlet location.

Desired outcome: Find a new location in Central Kitsap, preferably Silverdale, WA. Please let me know if this is the appropriate place to post this concern.

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1:50 am EDT

Eddie Bauer Women clothing

I ddnt recieve my money it's been 2months more when i returned the item called them 2x.sadly my money aint show up.no dispute option on my bank account or paypal.so terrible.am working hard to earned that money with little sleep.

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1:05 pm EDT

Eddie Bauer Power Bank

Bought a Power Bank from E. Bauer. Granted, it's two years old, but was used only about six times before the lightning connector broke off in my iPhone. Store manager said it was "wear and tear". Used maybe SIX times before breaking off.

I realize it's been a fews since I purchased this item, but it should last more than 6 uses and I would expect better from Eddie Bauer. The Manager was boring on rude when I spoke with here.

Desired outcome: Some type of credit toward another power bank. Don't expect a full refund, but some compensation towards a new purchase.

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Overview of Eddie Bauer complaint handling

Eddie Bauer reviews first appeared on Complaints Board on Jan 6, 2012. The latest review Outlet store - Folsom, CA was posted on Apr 15, 2024. Eddie Bauer has an average consumer rating of 1 stars from 53 reviews. Eddie Bauer has resolved 0 complaints.
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  1. Eddie Bauer contacts

  2. Eddie Bauer phone numbers
    +1 (800) 426-8020
    +1 (800) 426-8020
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    +1 (425) 755-6544
    +1 (425) 755-6544
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  3. Eddie Bauer emails
  4. Eddie Bauer address
    10401 NE 8th Street Suite 500, Bellevue, Washington, 98004, United States
  5. Eddie Bauer social media
Eddie Bauer Category
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