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1.2

Overall customer rating from reviews and complaints

Amazon earns a 1.2-star rating from 14 reviews and 2088 complaints, showing that the majority of online shoppers are dissatisfied with their purchases.

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Amazon Complaints Page 26 of 105

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3:54 am EDT
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Amazon I returned a package at a locker and it never got returned

I dropped off at a parcel locker at rite aid. I put a label on it and placed it in the parcel locker myself. I had never been there before so I asked an associate at the counter and she pointed me to the back where the lockers were. I scanned the label, the locker popped open, I placed the package inside and closed the door but did not get an email confirmation like I have in the past when using hub lockers. They won’t refund me the money.

Desired outcome: Refund

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12:35 pm EDT
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Amazon Payment not received

I open my bank account on the 23 of June 2022 and there was a charge of 139.00 for Amazon Prime. I cancelled membership and then called to make sure it was cancelled and I would be refunded my 139.00. The 24th of June another 139.00 was charged to my account now we are at a total of 278.00. I have called everyday since June 23 only to be told they refunded my account. I e-mailed my bank statement to cust. [protected]@amazon.com to show the amount was taken out twice. I still am not seeing my 278.00. I am very disappointed in their handling of this matter. I want and need that money back ASAP.

Margorie Roper

Tulsa OK

Desired outcome: 278 dollars returned.

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11:10 pm EDT

Amazon Didn't receive no tracking number

Dear Sir/Madam:

My name is Tony Bobet I resided at 1710 Seward Avenue, Bronx, New York City 10473. I am filling an complaint to Amazon.com/seller JLrs Treasure LLC. My main reason of this complaint is the seller is not going to give me the tracking number. I am very pissed off and Amazon.com is not doing they job.

Here is the following:

Name of the Jlrs Treasure LLc

Name the Items: Smith Corona SL 80 Electric SA

Price of the item: $136.25

Order number: [protected]

Date of order; June 28, 2022

Desired outcome: What the tracking number

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5:21 pm EDT

Amazon Gift card balance on my account

I am a long time Amazon Prime customer. I recently deposited $950 to my gift card account using a debit card I purchased online. Amazon refused the deposit 3 times before finally allowing it. I purchased a number of items from Amazon over the following weeks leaving $600+ odd dollars as the balance. My last order was a box of screws which I received an email confirming the order. Then only minutes later a second email from Amazon said they had closed my account for suspicious activity saying someone had used my cell phone and password to make fraudulent transactions. When I tried to login to my account I was denied. I tried to change my password and was denied. The onscreen message said to contact customer service. Over the next 5 days I talked to Amazon customer service every day telling them exactly what had happened and that no one had access to my account or my phone but me. The only orders customer service acknowledged through my account were my own. Each time they said they would send the report to an account specialist who would contact me within 24 hours. No one ever contacted me. I talked to multiple supervisors who said they had no direct access to the account specialist department. Finally, on the 5th call I was told they would not reactivate my account. I had to create a new account in order to restore service. When I followed CS instructions and registered a new account my gift card balance was zero. I demanded to speak to a supervisor again who told me to respond to the original email explaining what happened and telling the account specialist department to refund or restore my gift card balance. She said they would respond within 24 hours. I did so and included the debit card account number I used to originally deposit the $950 to my gift card balance. The next day I received a new email identical to the first one saying they had cancelled my account for suspicious activity. No response at all to my request for the return of my $600+ balance. In fact my new, 2nd account is still active and I had to pay for a new prime membership. I ordered groceries which the order was confirmed by email and I'm waiting for it to arrive. Amazon has stolen my $600+ dollars and will not respond to my claim.

Desired outcome: I want the $600+ dollars returned to me or redeposited to my gift card balance in my new account.

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Update by Terry Lee Peterson
Jul 29, 2022 12:11 pm EDT

So what good did it do to complain? I've heard nothing in response from anyone. Does the Complaintsboard provide any useful service or is this simply a scam website to get ad views?

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9:47 am EDT

Amazon Website Suggestion

Since I couldn't find a feedback link. This is where I will post it.

Issue: "I have grown so tired of having to research for American made or American friendly (EU, JPN, AUS, etc.) brands when selecting a product on the website. I find a product and don't know where the company is from or where it was made? So I have to look up the company name on a separate search and see where they are based."

I'll pay a little more for an American product, but what I think would help is to have a flag of the country it is from or where it was made on the page that shows the product details. No research, just click "Purchase Item" and BAM, I'm on my way. Thanks

Desired outcome: Have an identifier or a flag of the country a product is from or where it was made on the page so I can support American businesses first with my purchase and Communist countries that enslave their people last.

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10:12 am EDT

Amazon Unauthorized charge

I found I have a charge on my bank card from Amazon marketplace and there is no transaction record to connect it to because I have made no such purchase. I've done a small amount of research before ending up here and the name BILL WAUS, comes up multiple times over with similar stories. This occured on June 22, 2022 for a grand total of $16.54 which had an impact on my account in a negative way.

Desired outcome: I'd like it the payment to be stopped outright, rather than ask for a refund. Amazon still lists it as pending therefore I cannot make a complaint on their end as it would appear. It's not clear to me

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1:48 pm EDT

Amazon Amazon Helpdesk 📞1⃣8⃣5⃣8⃣2⃣6⃣4⃣4⃣2⃣9⃣0⃣ is really helpful.

I submitted an account cancellation request several days ago and have not received any confirmation. My account was compromised three times in the last 60 days. I have experienced no identidy theft issues of any kind with any other vendor, just Amazon. I want to avoid filing the two lawsuits I am preparing and will be filing them in K--g County while I am there next week . I have been trying to escalate for the past two days and all I get are the typical scripted responses from both humans and bots. After all i came across Amazon Helpdesk and resolved my pending cancellation request

Desired outcome: After much effort I was able to cancel my account with the help of Amazon Helpdesk.

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10:19 am EDT
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Amazon Refunds

Whilst temporarily living in Florida in January 2022, I placed four orders through Amazon.com which were delivered to a Florida address.

Upon return to the UK in March, having returned the all four items I requested a refund.

However after numerous communications which accumulated with the promise of a postal refund I am still awaiting this refund, three months later. Amazon have confirmed receipt of all four item.

They are now refusing to respond to my communications and I am not sure where to turn next.

Desired outcome: Full refund in eitner GBP or with an extra £10.00 added to cover the cost of my bank depositing the cheque.

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2:24 pm EDT

Amazon Rude and disrespectful driver

The driver was rude and disrepectful and "eye balled"me with rudeness. I would like his supervisor to talk to him about how he talks to people he delivers to.

Desired outcome: A more polite driver.

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12:05 pm EDT
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Amazon Youra online ordering process

I do not have a smart phone therefore I cannot TAP LINK> How am I spouse to place a order. I called CUSTOMER SERVICE AT LEAST TWICE TO NO AyVAIL.K aLL THEY WILL TELL ME IS THERE NOTHING THEY CAN Do.You have missed more than$100 worth or orders since you put the new procedure in place. I appears you do not want my business. Thanks alot.

Desired outcome: Give me the option of placing a order in some other fashion - such as your old system.If you cannot resolve this problem I will need a refund on my PRIME membership

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12:01 pm EDT

Amazon Customer service

06/18 I called customer service to enquire as to the whereabouts of an item expected to arrive 3 days prior. The item was a given to a 3rd party delivery service who's tracking is only showing “on hold”. The rep I spoke with was as receptive as a machine telling me the item was due on the 20th. I asked to speak with a supervisor who proceeded to directly insult me. Soooo not impressed. This will not be the last Amazon hears of this situation!

Desired outcome: Information about where my package is!

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7:51 am EDT
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Amazon Support line

I've called Amazon Customer Service Free Helpline at least 30x in the past 9-12 mos. I just called again today, Saturday, June 4th about the same issue... delivery trash being left by Amazon Deliveries. They have not beendelivering packages to the designated LEGAL address, which includes a unit number in our private community of 30 condo units. Amazon Deliveries drag in these large plastic square bags filled with packages, and dump them at the front gate, and leave. They expect the homeowners to come out and find their package. And the big, yellow Amazon plastic bags, are then left strewn about in our private community. One of the homeowners is left to clean them off the premises and take them out to the street. I have called Amazon Customer Service time and time again about this issue. They say it wont' happen again and they'll contact Logistics and let them know. Apparently, Amazon out sources their deliveries now. They are not in control of how the deliveries are made. Some other company now handles all deliveries, whom Amazon pays to make deliveries.

Belmont Villas is a quiet, respectful community of homeowners in Long Beach. We all work hard, do our jobs well, and take good care of our community area. We will not tolerate Amazon dumping their bright yellow, unsightly plastic bags their delivery people leave strewn about in our front area. Some homeowners need to sell their units, and the front foyer area is the first thing perspective buyers see when the come to view the home.

Last Monday, May 30th, 2022, I dragged FIVE Amazon's delivery trash bags out to the street!

Please contact Amazon and assist in getting this issue resolved. Amazon deliveries need to deliver to the legal address, NOT THE BUILDING. They need to remove their plastic delivery bags. Belmont Villas is not a trash dump.

Desired outcome: Need response

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10:28 pm EDT

Amazon Jeff Bezos Owner, Andy Jessy CEO and the account specialist team

Well I don’t know what else to say but your making a big mistake I keep telling you that I am not linked to another accounts but its ok because I found a better company to buy from with better prices, I know being called a thief and a liar with being accused of something I never had done by someone that don't even know me but wants to make mistake and not living up to their mistake is nothing but a hypocrite, you my 34 years working within the government I never had to deal with a company like this in my life it's just not worth it anymore, I have send proof with my card info but when a company will not work with someone to clear up a mistake that was made by the company but blamed on the customer that only tells me that this company is ran [censored] backwards with leadership that has no idea how to run a company that stabs their customers in the back just for a buck. Unreal so please keep my account closed and think you for nothing but calling me a lair and a thief with accusing me of company violations/misuse that I never done, so please don't respond back just hand this email on your company website so all your employees can read this and see what kind of company they are working for and a owner that just don’t care, but just remember and keep this n mind word of mouth is more powerful then anything.

Desired outcome: pass it on to the world

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7:50 am EDT
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Amazon Complaint

For approximately 2 months now i've been having an un-resolved issue with amazon. Apparently there was some activity on my account that was not mine, i've called the customer service number multiple times, to get told an account specialist will get in touch with me. Then send me an email asking for information I do not have, but I cannot respond to the email. They are asking me to prove a credit car is mine, I keep telling them (vis customer service call) it is not mine, and i've never seen that card before so I cannot send them the information, i've asked to reset my password. I've been locked out of my account for months, and I am getting the run around from customer service, it is obvious that someone has hacked or got access to my account, yet they wont let me in the account and wont allow me to change thee password. I've been using amazon a long time, I have subscriptions, and amazon items I bought and cannot use a kindle an alexa, audible, prime, amazon music. And they wont help me.

Desired outcome: to have my account unlocked so I may change my password and have access, or be reimbursed for everything I paid for and cant use. They need to have better customer service,

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8:24 am EDT
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Amazon Delivery of items

I have been having problems with the delivery of items lately. The last item I ordered and did not receive was on June 4th. I reported it to the seller and to amazon and was hoping to get a refund under the a to z warranty. However both amazon and the seller keeps telling me that the item was marked delivered. I tried to tell them that I never received the package to no avail. Amazon (not in direct terms) seems to be referring to me as being a thief i.e. receiving items and then requesting a refund.

I haven't a clue where the drivers deliver the items. I live in an apartment where there is a buzzer to inform me that a package has arrived but never got a call. When I checked the amazon site and it informed me that the package is delivered, I immediately went down and checked the lobby and outside of the building but did not find anything.. Informed both seller and amazon and their stance was that the package was delivered.

It hurts for a couple of days that I was accused of wrongdoing but I have agreed to take the loss even though I am on a fixed income and hope that

the problems with their delivery methods will be resolved and other customers do not have to go through the same thing as I did and not being refunded for items they did not receive

Desired outcome: It would help if Amazon will apologize for accusing me of wrongdoing and try to find out where drivers are leaving packages. It always seem to happen with third party sellers. Never had a problem with amazon drivers

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2:15 pm EDT

Amazon Charge on my Debit Card

I was charged on June 13 2022. I didn't order anything on the 13th..Total charge was 146.51 from my bank account.. CRD PUR MDJ5ZQD42 5107/Amazon.com/bill

WA POINT OF SALE DEBIT this is the code for the charges I didn't authorize.

Desired outcome: Refund my money

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1:44 pm EDT

Amazon Amazon prime-movies, programming concerns

Hello...I have been a "Prime" member off and on for years. I am also a mother on teens. And like many parents, we see our young people lead into sexual behaviors that many of us "don't approve or agree" which is homosexuality. Allot of parents like myself, years ago (I also have an older 30 year old) only had to worry about permiscuity with our teens. Now it's in every department where young kids shop or visit, at their school campus,, every store (and t.v.) young people (and adults) engaging in perversion like never before! Why? Because of big businesses who continue push this propaganda onto our young! Please stop if you care about our kids!

Desired outcome: Stop advertising "perverted" behaviors" like instead of "Take Pride" in being homosexual, try advertising this: Take pride in watching our "clean" programing created for kids!

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2:58 pm EDT

Amazon amazon customer service

6/9/22

On 6/8/22 I attempted to purchase 3 gift cards @$25 each. I account was flagged. I called customer service they said my account was suspended. I had to have these e-cards that day so I was told to purchase them from another provider and I did. No amazon still has not refunded me for the gift cards that I never received. Also my order from 6/7/22 was suspended. I was still charged and no one can give me an answer as to what is happening with this order, will I be refunded? Is it cancelled? lastly I used 2 $10 gift cards on 6/7/22 which I put towards my order. No one can tell me if I will get my gift cards back if my order is cancelled by amazon. I have spoken to 7 different people and no one can tell me what is happening but that I need to wait for an email. I finally get an email and it tells me no information what so ever just to click on a link that take me to yet another customer service agent that still has no answers for me.

I was to be refunded for my 3 $25 gift cards

I f amazon went ahead and cancelled my order from 6/7/22 than I want to be refunded if the order is still able to be processed then leave it.

I my order from 6/7/22 is cancelled by amazon than I want my 2 $10 gift cards replaced.

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3:44 pm EDT
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Amazon 54-100 floorjack

I ordered 2 floorjacks. According to the weight of the package, only 1 was even sent. I immediately call and I'm told a replacement is put in.

I realize after 2 days that I never received received confirmation email. I call AGAIN and find out a replacement was never even out in.

A replacement order was finally put in and it's supposedly being shipped in a week plus. Why it takes a week plus to even ship, don't ask.

I'm especially upset due to this being a replacement of 2 floorjacks I ordered 6 weeks about. They were extremely unsafe due to being made to support tons of weight but not being held together at all sp it could easily slip/shift. Again, this was literally plates, just sitting on metal, to hold a house.

I've ordered a decent but from them but I will NOT be ordering from Amazon ever again due to unsafe products, customer servicer that lies and taking about 2 months total to order 2 products.

Desired outcome: Nothing. Between neing lied to after being sent dangerous product and then waiting an additional 2 weeks for 2 items is the definition of "shame on me" if I order from.amazon again

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12:45 pm EDT
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Amazon Logistics deliveries

I've called Amazon Customer Service at least 30x in the past 9-12 mos. I just called again today, Saturday, June 4th about the same issue... delivery trash being left by Amazon Deliveries. They have not beendelivering packages to the designated LEGAL address, which includes a unit number in our private community of 30 condo units. Amazon Deliveries drag in these large plastic square bags filled with packages, and dump them at the front gate, and leave. They expect the homeowners to come out and find their package. And the big, yellow Amazon plastic bags, are then left strewn about in our private community. One of the homeowners is left to clean them off the premises and take them out to the street. I have called Amazon Customer Service time and time again about this issue. They say it wont' happen again and they'll contact Logistics and let them know. Apparently, Amazon out sources their deliveries now. They are not in control of how the deliveries are made. Some other company now handles all deliveries, whom Amazon pays to make deliveries.

Belmont Villas is a quiet, respectful community of homeowners in Long Beach. We all work hard, do our jobs well, and take good care of our community area. We will not tolerate Amazon dumping their bright yellow, unsightly plastic bags their delivery people leave strewn about in our front area. Some homeowners need to sell their units, and the front foyer area is the first thing perspective buyers see when the come to view the home.

Last Monday, May 30th, 2022, I dragged FIVE Amazon's delivery trash bags out to the street!

Please contact Amazon and assist in getting this issue resolved. Amazon deliveries need to deliver to the legal address, NOT THE BUILDING. They need to remove their plastic delivery bags. Belmont Villas is not a trash dump.

Thank you.

Desired outcome: Please contact Amazon and tell them to stop leaving their delivery trash at 1001 Belmont Avenue, Long Beach, CA. and deliver EACH package to their LEGAL address, which includes a UNIT #.

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