NHLSHOP.com’s earns a 2.8-star rating from 7 reviews and 9 complaints, showing that the majority of hockey fans are somewhat satisfied with their merchandise.
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Quick and easy
Ordered a womens and mens customized Leafs 3rd jersey. NHL.com Canada said it would be shipped within 4 to 5 weeks. Got it in 1 week of ordering. Customization looks awesome with the felt like lettering. Also, noted this was during a free customization promotion. Was scared after seeing bad reviews, maybe I just got lucky.
Amazing service!
Wow is all I can say! I ordered a customised Pens hoodie for my husband's birthday which is 2 days before Christmas (ordered Dec 8) It arrived in a little over a week! Then my husband opened it and it was too big (I ordered the wrong size) Well spoke with customer service and while they couldn't take the hoodie back as it was customised they refunded me THE ENTIRE AMOUNT OF THE HOODIE! No questions asked, cannot recommend NHLshop.com enough!
Shipping issue!
We needed our package for a birthday party tonight and paid extra for shipping to get it here early it didn't come. I called and talked to Brianna and she was amazing they totally refunded my shipping amount back to me! I love these guys! That is the best customer service I have had in a long time. No questions asked just refunded my shipping back to me of $25! You guys are Awesome! Thanks to Brianna and the people she works with! VERY SATIFIED customer in Utah!
Excellent!
We were leery of ordering through Shop. NHL because there were so many negative reviews. We ordered a specially made item on July 2nd and received it on July 19th. This is exceptionally great service for a speciality item. We have ordered from other sites and it has taken far longer to receive a generic item.
When there was a projected delay we were immediately informed and the item arrived exactly on the date promised.
My item was exactly as ordered. I am more than satisfied with this service.
I don't understand peoples complaints
I ordered a jersey on the 19th of Feb. And then I decided to view peoples feedback on this NHL site since it was my first time buying from them. I usually buy my gear at team la store or other stores. But viewing everybody else feedback on how BAD they were with their shipping and sending out the wrong item or size I started to worry. But with my tracking number I was able to track my item the whole time from Ohio. To Missouri. To bell ca. And finally Los Angeles... Great jersey. On time FedEx shipping. And I am just stoked on my item. Thanks to NHL.com..
Great service from NHL.com customer service regarding a delivery that was unfortunately damaged
Cristin rocks and Cristin provided excellent customer service!
I can judge that well, since I have been a customer advisor myself for decades and have also worked in different countries, such as Germany, Austria and Switzerland, as well as in the USA, on the east coast (Florida) and west coast (California).
Cristin mastered and completed this difficult matter to my best satisfaction, even though different countries with different times of the day were involved. In addition, language barriers had to be overcome. That's why I will be shopping at NHL.com again and will continue to do so!
To Cristin, please continue doing it the way you did it for me...
Best experience with fixing my situation!
I don't get the angry reviews... I know that I'd ordered a sweater jersey/paid for 3 day shipping and would have received it on time had the fed ex driver not been remiss and delivered it to my house instead of some other lucky, yet immoral persons house! Fed ex gave me the run around for a week, calling only to tell me they were still investigating the situation... So I suppose I do understand how people are getting frustrated with delivery services but nhl.com aren't the ones responsible for the actual delivery of our items... We pay nhl, they pay fed ex and at that point fed ex is responsible... Long story short I finally got the man on the phone to admit that the driver dropped my package at the wrong house and when he went back they denied ever getting a package at all... That's when I decided to call nhl customer service expecting to get the run around and instead I was connected with the first person who didn't make me feel like it was my fault, someone who took responsibility for the fed ex delivery drivers mistake, and someone who had a new item in the mail for me the following day... I was baffled and ever so grateful to finally have my problem acknowledged and fixed! Thank you nhl!
NHLSHOP.com Complaints 9
NHLSHOP.com Review: Great Products, But Customer Service Needs Improvement
Last month, on October 11, I had the pleasure of discovering that NHLSHOP.com had the Toronto Maple Leafs t-shirt I had been on the hunt for, for months. Not only that, but with the start of the season, they were offering a special with free shipping when ordering from Canada. Naturally, this seemed like an opportunity not to be missed, and I excitedly placed an order.
However, a few weeks went by, and I still hadn't received my order. I was perplexed, as their site indicated the product was in stock and would ship within 2-7 business days. Naturally, I decided to contact NHLSHOP.com, and to my surprise, the customer service representative informed me they would take immediate action to have the order sent out to me. Upon further reflection, I decided to cancel the order, as I felt they should have initiated this process on their own.
I thought the matter was resolved when they informed me that the order had been canceled, only to discover a few weeks later that there was a pending charge from shop.nhl.com on my PayPal account, indicating that the order had not been canceled. I once again contacted NHLSHOP.com to try to resolve the issue, as I wasn't able to update my PayPal information due to the pending charge. Unfortunately, they informed me that it might not be possible to cancel the order, but they would provide me with an update as soon as possible.
One day later, NHLSHOP.com emailed me, stating that the order could not be canceled and that the item might ship at some point. While I appreciated their honesty, I found it contradictory to say the item "might" ship. Either it would or wouldn't. However, to my surprise, when I checked my PayPal account tonight, the charge had been canceled, even though there was no update email from NHLSHOP.com.
In conclusion, NHLSHOP.com is a great website to shop at, with an excellent range of products. However, their customer service can use some improvements as it was not very helpful and left me feeling somewhat uncertain regarding my order status. It would be wonderful if they provided timely and clear updates to their customers, especially when an order cannot be canceled. Despite these issues, I would still highly recommend NHLSHOP.com to any hockey enthusiast; just make sure to keep an eye on your order status and follow-up appropriately.
Avoid NHLSHOP.com - Poor Customer Service & Hidden Costs
I recently had a highly frustrating experience with NHLSHOP.com (shop.nhl.com) and I would not recommend using their services. Firstly, I placed an order for three items but was later notified that one of the items was not available. Despite this, the other two items were shipped out without my consent, and I was informed that $10 would be added to my NHL-shop account to make up for the inconvenience. However, as I checked out as a guest, I did not have an account, rendering this compensation useless.
Furthermore, as I reside in Switzerland, shipping costs were already high at $24. I attempted to request a free shipping option as my previous order was sent out without waiting for additional items, which would have resulted in another $24 shipping charge. NHLSHOP.com informed me that they would take care of my request in 2-3 days, but I never received any update on the matter.
The most frustrating part of my experience was upon receipt of my order - I was required to pay $50 for customs clearance. The customs declaration on the box displayed the incorrect value of my order, stating a quantity of 8 items for a total cost of over $300, while my actual order cost roughly $40. I immediately reached out via email, as calling would result in additional fees, and requested a refund for their mistake. Unfortunately, it has been 5 days since this request, and I have yet to receive a response from NHLSHOP.com.
In conclusion, I strongly advise against using NHLSHOP.com and have not had a worse customer service experience. The high shipping costs and additional charges for customs clearance, coupled with their incompetence in addressing customer concerns, make their services not worth the hassle.
Disappointing experience with NHLSHOP.com: Order Delayed Beyond Delivery Date
I recently had an experience with NHLSHOP.com (shop.nhl.com) that was very disappointing. I placed an order for a jersey on November 3rd for a game that I was planning on attending on December 10th. I thought that the five-week timeframe would be enough to receive my order in time, but unfortunately, this was not the case.
The item was listed as "in stock" and was supposed to ship on November 12, with a delivery date of November 21. However, I kept receiving emails notifying me that the order had been delayed. As time went on, I became increasingly concerned and nervous that I was not going to receive my product in time for the game. To me, this defeats the entire purpose of the order.
I reached out to their customer service team for the first time on November 22nd and was told that my order would definitely ship the next day. However, after receiving two more emails saying that it was still delayed, I called back the following week. The person I spoke with this time informed me that it wasn't going to ship until December 4th, which was later than the previous information I received. I felt frustrated and disappointed, as I believed that the first person I spoke to had lied to me.
At this point, I wanted to cancel my order and buy from a company that I knew would actually deliver on time (I should have gone with Sportchek from the start). The NHLSHOP.com customer service rep told me that I couldn't cancel my order, but I insisted. Each email I received that notified me of the delay also stated that I could cancel at any time if I didn't want to wait. Finally, after speaking with her manager, she allowed me to cancel the order that had not even shipped yet, despite me placing it three weeks prior.
This experience has left a bad taste in my mouth, and I can confidently say that I will not be ordering from NHLSHOP.com again. If anyone asks me about their services, I will share my own experience and suggest that they also look elsewhere for their sports merchandise needs.
Is NHLSHOP.com Legit?
NHLSHOP.com earns a trustworthiness rating of 67%
Generally safe, but check closely before sharing details.
NHLSHOP.com has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Shop.nhl.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Shop.nhl.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Shop.nhl.com is being iframed, Iframes can be used for legitimate, For example, iframes can be used to embed third-party content such as maps, videos, or advertisements, which can enhance the user experience.
- NHLSHOP.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to NHLSHOP.com has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to NHLSHOP.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Untrustworthy Practices by NHLSHOP.com: A Customer Review
When searching for a new jersey from NHLSHOP.com (also known as shop.nhl.com), I unfortunately experienced quite a few issues. Despite not even having received my order yet, I was charged taxes on my credit card multiple times for varying reasons. As a resident of Canada, I am familiar with the 5% GST tax that should have been applied. However, I was charged close to 10% without a clear explanation as to why. When I reached out to customer service to try to rectify the situation, I was given conflicting information about why I was being charged extra. First I was told it was an international tax, but when I checked my invoice online, I saw that the GST had been reduced appropriately and an additional provincial tax had been added - not a satisfactory answer.
To add insult to injury, any invoice that reflects a GST charge must show the seller's GST registration number in Canada, but I was not provided with this information despite requesting it several times. Furthermore, I found out that any company shipping to a province from another province is not allowed to charge provincial sales tax. This leads me to believe that NHLSHOP.com is manipulating their charges to take advantage of their Canadian customers.
When I was told that my order had been shipped over a week ago and that I could track it through FedEx's online tracking system, I was met with another setback. The tracking number provided did not exist, making it impossible for me to keep track of my order's whereabouts. NHLSHOP.com advertises itself as "shopCanada" and claims to ship items from Canada, yet my experience begs to differ. It seems as though this is just another misleading tactic being employed by the company, further harming the relationship between themselves and their customers.
My frustration with NHLSHOP.com has led me to vow that I will never buy from them again, as they have proven themselves to be dishonest and untrustworthy. In fact, I plan to escalate this matter to the appropriate government revenue departments in order to investigate these shady practices further. I can't help but think that if this is being done to me, it's surely been done to others as well, and it's unacceptable. My advice to anyone considering shopping at NHLSHOP.com is to stay away and buy somewhere else - it's simply not worth the hassle.
Poor Service from NHLSHOP.com: A Review of Their Customer Care Practices
I recently had a less than stellar experience with NHLSHOP.com, or shop.nhl.com, that I wanted to share. I ordered a shirt for the 2019 Heritage Classic game back in September of that year, but after three weeks with no update from the company, I decided to cancel the order due to poor service. However, I saw that there was a 20% discount code available, so I ended up re-ordering the shirt in hopes of a better experience. Unfortunately, as of November 5th, I was still waiting for the shirt to arrive, over a week after the game had already ended. When I finally called to cancel the order, I was told that it couldn't be cancelled because it had already gone to the warehouse and was set to ship later that week. Needless to say, I was deeply disappointed with the service I received from NHLSHOP.com and would not recommend it to others.
In April 2021, I decided to give NHLSHOP.com another chance and ordered another hockey shirt. Yet again, I received no communication about my order for two weeks until I received an email saying that my order would be delayed due to an unspecified issue with the supplier. While the email mentioned that I could cancel my order at any time if I didn't want to wait, I found out that cancelling the order was actually impossible when I spoke to a representative on the phone. Not only was the representative rude and unhelpful, but she also refused to let me speak to a manager or supervisor to try to resolve the issue. The lack of customer service and overall incompetence of NHLSHOP.com was incredibly frustrating, and I will not be ordering from them again until they improve their customer care practices.
Terrible Shopping Experience on NHLSHOP.com - Order Cancellations, Poor Customer Service, and Late Deliveries!
I have had terrible experiences shopping on NHLSHOP.com (shop.nhl.com). The first time I placed an order for a t-shirt, I waited for a month without receiving any update, only to receive an email notifying me that my order had been canceled. I had to reorder! More recently, I ordered two custom jerseys early in December, hoping to have ample time to receive them before Christmas, but this proved to be untrue. When I reached out to customer service by email, I received no response, and it was only when I called on December 19th that I was able to speak to someone. This person assured me that the warehouse would contact me, but this never happened. I even had to call them back the next day, only to receive rude treatment and a phone call suddenly cut short. On December 23rd, I finally learned that my order would be shipped on January 1, and was told that the site was still playing catch-up from the business they received on Black Friday and Cyber Monday, which was causing problems with holiday orders. It is astonishing to me that a company as large as the NHL shop can be so ill-prepared for holiday shopping surges, and it is particularly frustrating that they withdrew over $300 from my checking account without fulfilling my order. I will never shop there again!
A Frustrating Experience Ordering from NHLSHOP.com as a Canadian Customer
This review describes a frustrating experience ordering from NHLSHOP.com, specifically from a Canadian customer's perspective. The reviewer's girlfriend initially attempted to order a jersey on January 2nd, but became concerned when she did not receive a confirmation email. After contacting customer service on January 6th, she learned that the sale did not go through and was reimbursed.
After waiting for the refund to process, the girlfriend attempted to reorder the jersey, but encountered more problems. Despite having the money available on her credit card, the order did not go through. It wasn't until several days later that she learned the order had been cancelled.
By January 19th, the day the jersey was expected to arrive, the reviewer had to call customer service to get to the bottom of the issues. They learned that the address they were shipping to was "red flagged" because it was close to the US-Canadian border and there were concerns about tax payment. The order was eventually cancelled and a new Canadian shipping address was provided.
However, the reviewer notes that the refund for the initial order has still not been processed. To make matters worse, two jerseys were eventually shipped - one to the Canadian address and one to the "red flagged" address. The reviewer now has to drive 45 minutes to the border to retrieve the second jersey and return it to the company.
Overall, the reviewer strongly advises against ordering from NHLSHOP.com due to the chaotic experience they had. They suggest potential customers explore other options instead.
My Experience with NHLSHOP.com: Jersey Quality Worth the Risk, Customer Service a Nightmare
I recently had an experience shopping on NHLSHOP.com (shop.nhl.com) and wanted to share my thoughts. First, I want to mention that the Canadian default language on the site is French, so make sure to adjust the language options if needed.
During my shopping experience, I found a jersey on sale with the deductions already taken off. However, on checkout, the item was full price. I refreshed the page and it fixed itself. Just something to keep in mind if you encounter a similar issue.
After a week had passed, I received an email stating that they couldn't find my item anywhere. They mentioned that they would send me another email when they found it, but given that Christmas was approaching, I was a bit worried about the timing.
The email also gave me the option to cancel my order by clicking a link. Unfortunately, this is where things became a bit of a nightmare. Clicking on the link took me to a page that let me modify something, but there was no option to cancel. The options that were available didn't have any working links, and the live customer service chat was a bot that couldn't find my order and couldn't help me cancel it.
Feeling frustrated, I decided to call the customer service desk, and things didn't get any better. It took a bit of effort to even speak to a person, and once I did, they put me on hold immediately without even asking for my order number. After I reminded them of my order, they put me on hold again for around 12 minutes.
Finally, they told me that they would "put in a ticket" to cancel my order, which apparently meant that it would take 3-7 days to process. Once this was done, I would receive an email stating that my order had been cancelled, and it would take an additional 3-7 days to get my $200+ dollars back.
Overall, it's disappointing to have such a negative experience with a company. However, I do want to note that the jersey itself was of good quality and worth the cost (assuming I can eventually get my money back). I would caution others to be prepared for potential issues with cancelling orders or reaching customer service, but if you're willing to take that risk, the products themselves are worth it.
Nightmare Experience with NHLshop.com/Fanatics: Avoid at All Costs!
If you're thinking about buying something from NHLshop.com or Fanatics, you might want to reconsider! I had a nightmare experience when I bought a 16x20" Anaheim Ducks frame back in May. When it arrived, I realized it was way bigger than I wanted - turns out, that was just the photo size, not the actual size of the frame. So I ordered a smaller one and tried to return the larger one, but things went downhill from there.
First, I got an email saying my label fee had been taken care of and to simply print and attach the label to my box and drop it off with USPS. The only problem? There was no label attachment or link in the email. When I called to ask, they said they were looking into it and made a note in my file. Fast forward several months and a lot of back-and-forth, and I still hadn't received the return label. It turns out there were actually TWO emails I was supposed to receive - the one I got that didn't include the label, and another one with the label attached. Of course, nobody bothered to tell me that, so I was left floundering.
To add insult to injury, there's no easy way to access the return label from my online account. I can see my order history and everything else, but not the one thing I actually need to return an item. It's frustrating that NHLshop.com and Fanatics make it so difficult for consumers to use their services. My advice? Unless you want to deal with endless headaches, shop elsewhere.
Overview of NHLSHOP.com complaint handling
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NHLSHOP.com Contacts
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NHLSHOP.com phone numbers+1 (166) 689-8205+1 (166) 689-8205Click up if you have successfully reached NHLSHOP.com by calling +1 (166) 689-8205 phone number 0 0 users reported that they have successfully reached NHLSHOP.com by calling +1 (166) 689-8205 phone number Click down if you have unsuccessfully reached NHLSHOP.com by calling +1 (166) 689-8205 phone number 0 0 users reported that they have UNsuccessfully reached NHLSHOP.com by calling +1 (166) 689-8205 phone number
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NHLSHOP.com social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 23, 2025





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