Guthy-Renker

We received a shipment from Guthy Renker with cosmetics we never asked for. It arrived for my husband who never signed up for a subscription.
I tried to call and chat with customer service to return the shipment and cancel the subscription but I had no sucess.
I would like to return the shipment but don't know how to do that. Any advice or help would be appreciated.

This company reels in suckers like me from Facebook ads. They are absolutely unethical, just read their complaints from the BBB.

Business model: Rip people off and no concern about their reputation at all. Predatory, misleading, and dishonest.

I bought a "Trial Package" with several different Perricone products in it through a Facebook link. I didn't see anything about a subscription commitment. I called to cancel after I received it, and the representative told me they were "sorry to see me go" and said she wanted to send me a free gift. I told her she could send it, but I wasn't paying for anything else. In reviewing my PayPal account, they charged me three different times, once for $64.15, and twice for $68.98.

They have now sent me to a collection agency, for another $136.27 for the next shipment they sent me that I assumed was the "free gift" the rep offered.

Charging my account without permission. Have notified Capital One that GR is to be blocked. One time charge was fine, but another is pending for something I did NOT order. Then let me be more specific. I first ordered Crepe Erase in late June and was billed on my Cap One card on July 2. The product arrived in good time and I began using it...it took about a week or two to realize I was allergic to it...my skin from my elbows down, where I was using it, began to flush red and burn. I stopped using it and as I was preparing to return it I realized a SECOND charge for another order of Crepe Erase was pending on my account. I assume this meant you thought I wanted a subscription. I never indicated in my initial purchase that I wanted to subscribe, only to try it once. So, I have contacted Cap One to stop that purchase although it was too late. I have all info on returning BOTH the new package and what is remaining of the old order. I would like a complete refund for both.

I was not told I was being billed in 3 installment of $65.00. Was told one payment of $65. (6/17/22)

I tried to call them before the next "payment " was due but was on hold for over an hour with 3 different phone numbers.

Needless to say I was billed for a second $65 7/17/2020. I have to return the unused portion by mail within 60 days(7-10 days to get there) and wait for the credit to my bank account (7-10 days for that too.) . And I pay for shipping.

I began ordering "IT Cosmetics" about 4 years ago. For a while, all was well, but then I found that my kits were arriving too frequently, and I had too much redundant product.

I went to the IT Cosmetics site to change my kit, but ran into endless problems because they had no record of my account whatsoever. Turns out I had originally ordered through Guthy-Renker (I had no idea), so I had to do my business with them. The problem is that there is no easy way to do this. IT Cosmetics is not even advertised on their site under their "brands." Looks like I'll have to wait until my next kit arrives so that I will know how to contact someone to modify my kit. Very frustrating situation.

I canceled my subscription January 2021 as the volume shipped was too frequent and the products too expensive. I have clear email documentation after my phone call canceling the account. I have continued to be charged despite my account being closed. PayPal just alerted me that they charged me 46.86 on Dec 7 and again Dec 8. They have ‘automatically' deducted similar amounts at least monthly despite my emailing and calling to say STOP. This is a fraudulent company and I have requested stop payments to ban this company from ever receiving payment from me again. Please look into this.

I am not happy with your product, it did nothing. I want to know when you are going to stop trying to take monney out of my account, if i have to i will close that accout i don'n want to have to do this but if you continue to try to take money from this account i will contact the bbb. Thank you for doing this i hope to hear from you soon thru my email only

[protected]@yahoo.Com

I did make one purchase from this company, last year. As requested, I provided my email address for confirmation of the order. But since then, I have received email, after email advertising their products. These are unsolicited emails given that I have never authorized receipt of advertisement and promotional emails from Guthy-Renker. I have followed the instructions at least thirteen different times, to unsubscribe from these emails. And each time, have received the message from them that I am unsubscribed. Yet the emails continue! It is a nuisance. It is over kill. At this point I consider it a violation of privacy. Thanks you.

This is my fourth attempt to get something done. I have never, ever ordered anything or received anything from your company however, every month I am getting charged on my Mastercard 23.00 from your company. I cancelled my card and got a new one but You somehow got that info too because you keep charging on the new one also. I don't know what to do. Iv'e filed a complaint with the federal trade commission today and I guess I need to find out my next step. Other than never getting a charge card again I am at a loss as to what to do. I cannot even imaginge how unethical your company is and how many people you are taking advantage of. It is just wrong.

Was supposed to be a one month supply with free shipping s&h one time offer, I requested catalog and free samples of make-up, when received order it was a three month supply and no return shipping label or no catalog no samples, it was Auto payed from my checking account I called and spoke to a supervisor and they're help led me to cancel my membership I have had for two years and I'm not satisfied with they're attitude and customer service skills they refused to accommodate me in any way therefore I am sending you this complaint

I have ordered something from Guthy-Renker and received my order on time. I kind of liked the product but it was not exactly what I expected so I decided to cancel my subscription.
I contacted customer service and asked them to cancel and they said sure. But then I was charged and received another package and then was another one!
I was really angry and demanded my money back. They said that they can't give me a refund but did cancel my subscription.
I'm very disappointed and disgusted with Guthy-Renker!

I enjoyed the product but was not using enough of it to warrant getting a new shipment every 3 months and paying $70 each time. I called in November to cancel the auto ship and was assured at that time that my debit card would not be billed again.
3 months later I received another package, and 3 months after that I received another package, with a bill for $130 stamped OVERDUE in bright red.
I called customer service again and was told that my account had not even been accessed when I called in November. No cancellation, no suspension of auto ship, nothing.

I tried not to lose my temper with the girl who was unlucky enough to answer my call. After some obvious frustration, I was transferred to a woman named Valerie who did in fact cancel my account. She was polite, apologetic, and helpful. She initially told me that I would be responsible for return shipping, put me on hold, and "got approval from the supervisor" to send me prepaid shipping labels.

The bottom line though is that I have been on the phone for 40 minutes trying to resolve this, after I'd already spent time resolving this 6 months ago. I will now wait 7-10 days for a return mailing label. Then I wait another 30 days for return to be processed. In the meantime Guthy Renker will continue to bill me, and will likely report a payment more than 90 days late to the credit bureau which will take years to clear from my credit report.

I am really disappointing in Guthy Renker. It is unfortunate that I can not, in good conscience, recommend Crepe Erase to my friends. It is a good product, but how can I support a company that makes it's money manipulating small print?

I ordered some ProActiv+ supplies for my daughter in September, and paid for the first shipment. I then sent this email on September 19th after I had tried to reach Customer Service by telephone several times: "Hello there, I do not wish to receive an order every month; I would like to order on demand. I have tried to reach you via phone but the circuits are always busy. Please change my order ASAP and email me confirmation of this change." No response. In October, I received a "Past Due Notice" for a shipment that has not been sent or received (nor paid for, as they do not have my current credit card number). I wrote to the company informing them that they no longer had authorization for my VISA and that I was unhappy with the product and the customer service . Today I received another email now saying my account was two months past due. I have not received any product. I never wish to. I will never order again! But I would like them to stop mailing me "Past Due" notices. That would be much appreciated. Thank you very much.

I was reviewing my checking account and saw that WEN charged my account for $105 and some change! I haven't ordered anything from them in about 2 years! I had the hardest time back then sending unordered shipments and then getting reimbursed. Now, two years later, they charge my checking account. This has caused untold trouble for me. The bank shut down my debit card due to the fraud, so now, I can't get any cash at all unless I go there. Now, I have to change all my bills. I want to sue, big time. I'm sick of this so much. Ugh!

I ordered the $39.95 TV Offer and it arrived and was charged to my charge card. Imagine my surprise when I received another order on Saturday(10/3/15) and this time was charged an additional amount of $51.85. I called the customer service number and was told that everyone who orders online misses the "little box to the right" that says online orders are continuing. I went back to the site but did not see it. I was also told to save the proof when I mail it back (no kidding) because packages frequently get lost in the mail. I cancelled further shipments with the operator I spoke with and am going to notify my charge card not to process further payments and put the amount in dispute. I will never order from a TV offer again. This is a rip-off of the first degree.

I've purchase the X-out face wash which also came with a free vitaclear bottle. I ordered the X-out a second time with a free vitaclear bottle as well. The next time, the company sends me another set of products telling me I have to pay again. I did not accept the product, so I shipped it back. In addition to that, I emailed and called the company but no response. Next thing I know, I receive a bill for $65.00 with a deadline in the mail with choce of paying online or mailing back your card information. I didn't think to pay becasue I always shipped the item back and requested to cancel the order. But I recieved another envelope in the mail with a payment of $65 and If I did not make payment within the deadline, i would be reported to the debt collector. I tried to email and call the company again, but nothing. So I try to avoid the debt and mail back the paper with my card info. Few weeks later, I recieve a letter from the debt collect with a total of $165?! What is this?

A real scam!
Sent a second box right away that I didn't expect. I called right away
to cancel. Billed every month. Called again. No record of my previous call. Billed again..said they would send me a label to send second box back. That was July 16th. No label came. Called again, Sept 1. Said again they would send a label. It is the 8th of Sept. and no label sent. Called again Sept. 8th and they say it takes up to ten days to get a label. (Coming by pony express I guess.) To be cont.
WARNING. Product doesn't work and they lie to you over and over when you talk to them on the phone.

I purchased a special offer WEN product via Guthry-Renker. I have no issue with the product. I paid on credit card.
But they then send me a email saying they will be sending me more products in two days time. That I can send them back within 60 days if I don't want them and they will refund the monies.
There is no option to cancel the order before they send the product. I find this objectionable and unprofessional.
They say I am a VIP member so get this special deal. I have to question whether they are in breach of UK Law, Data Protection Act?
I also wrote to their [protected]@guthry.renker.co.uk and requested immediate cancellation of this and future orders. I also cancelled my credit card. Basically I don't want to be ripped off by this unprofessional organisation. No point justifying this practice by say should read the small print... No one has the time and they know it. I will not be buying from them again.
Also WEN note this as they represent your business and you should not allow them to adopt this type of selling practice as it reflects your Brand reputation.
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