Amazon review: Failed delivery and misleading customer service assurances

I am writing to file a formal complaint regarding the handling of my order
"AAE1866931514"
My package was scheduled for delivery on 29 September, but it was never delivered. From 29 September until today, 30 September, I contacted Amazon customer service more than nine times through chat. Despite this, I repeatedly received assurances that the package would be delivered before my flight, including a specific promise that it would arrive by 11:00 a.m. today.

As of 2:00 p.m. Dubai time, the package has still not been delivered. The courier never contacted me to verify my location, and I was unable to obtain any useful or reliable information about the package despite repeatedly asking. On some occasions, the chat was also ended without resolving the issue.

My complaint is not simply about the delayed package or the possibility of returning it. It is about the repeated inaccurate assurances, lack of proper communication, unresolved customer service interactions, and failure to honor the compensation that was promised. I am leaving the UAE, and I relied on Amazon’s repeated assurances that the package would arrive before my departure.

I request that this matter be formally escalated and reviewed by a supervisor/customer relations team. Please provide me with a complaint reference number and have someone contact me regarding appropriate compensation for this experience.

I look forward to a proper resolution rather than another generic delivery update.

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