Rivoli Group Customer Care Service

Rivoli Group

The H Dubai, Office Tower, Level 21, Sheikh Zayed Road P.O. Box 121
United Arab Emirates

Customer Support Phone Numbers

+971 43 765 000(Head Office) 6 5
+973 39 604 736(Bahrain) 3 0
+968 24 652 710(Oman) 2 0
+974 40 054 400(Qatar) 2 0
Seef District Kingdom of Bahrain


Sabco Commercial Centre Shop № 46, Street 651, Block 206, Bldg 4735, Al Qurum Area, P.O.Box: 1489, PC: 111, Sultanate of Oman

Qatar P.O. Box 16903, Doha– Qatar

Rivoli Group Complaints & Reviews

Rivoli Group / exchange of longines watch

Sep 20, 2019

To customer care Management, On 14 September I received my birthday gift from Rivoli -Khalidaya mall Abu Dhabi a Longines watch and i wanted to exchange it with upfront payment to another watch, unfortunately the store representative was not cooperative at all and he informed me that thi...

Rivoli Group / ignorance/ poor communication of customer service advisor

Sep 04, 2019

To whom it may concern, I hope I am writing to the right department to help me solve my problem I am experiencing with montblanc at the moment. I have placed an order with montblanc on Saturday the 31st August 2019 with a standard delivery which says online will be delivered within 2-3...

Rivoli Group / using un professional recruitment consultants

Aug 31, 2019

Hi, This is not about your products, but about who you ulse to recruit people. Aambridge solution and megha the consultant have been really unprofessional, lathargic and rude, when recruiting someone. I chose not to join the company because of this reason. This is a big draw back and soon...

Rivoli Group / rivoli staffs bad attitude with different customers

Aug 13, 2019

Rivoli GroupDear, My name is Salman, yesterday (12/08/2019, approximate time was 2:45 to 3:15 PM) me and my brother visited to your rivoli branch in Ajman city centre and we had a very bad reaction from your sales staffs. Our intention was to buy two watches, when we enter to your shop there was 3...

Rivoli Group / swatch

May 28, 2019

Rivoli GroupGood morning swatch company, This the below message sent three times to fi rivoli group in united arab emirates in abu dhabi regrading an issue in my watch and I sent it three times and no reply or answer for me as customer preferred to buy from your respected trademark "dear rivoli group...

Rivoli Group / mont blanc - instrument rof # 09405rf00902

May 18, 2019

Dear Team I have to express my frustration on owning a Mont Blanc pen. I have bought this pen with great pride and the body keeps cracking almost every year. Twice I have replaced the body of the instrument with a cost of AED 700. enclosed below is the service done. Instrument was around...

Rivoli Group / m/s rivoli charging double price for their regular service for tissot watch

Apr 03, 2019

Rivoli GroupDear All, My name is Sameh, I am fond of watches and truly loyal customer of Tissot. I bought four watches from Tissot for me and my wife. my complaint is that M/s Rivoli, the exclusive Dealer/Agent of Tissot here in Qatar have imposed very high charges for their regular maintenance service...

Rivoli Group / watch

Dec 14, 2018

I bought a watch from Montblonc Ibn Battuta Mall Dubai, 2 months later I realized that it is loosing time, than I went to store in order to ask it's reason. They said that it must be winded in each two days. Anyway, I followed their requirements but it was still losing time. They requested it...

Rivoli Group / longines watch

Nov 11, 2018

I bought a longines watch as agift for my husband for 6668 uae dirhams from Mirdif city center branch. When he tried it on the strap was small. I immediately contacted the shop. I was told that they dont have bigger strap but they can order for me with extra charge. Knowing how expensive...

Rivoli Group / mont blanc belt

Oct 29, 2018

I bought a Mont Blanc belt that does not sit properly on the pants. I went back to the Abu Dhabi Mall branch where I bought it from, explained the problem to the staff & supervisor (Naveen) and showed him the problem that he could not ignore or say it is not valid. he then asked me to take...

Rivoli Group / transition lens

Oct 26, 2018

This is with utter dissatisfaction of service rendered by your store in Mirdif City centre. Being a loyal customer of Rivoli, had come to your store on 06 October 2018 for purchase of lens for a prescription provided by a doctor. One Mr. Mohammed had convinced me to buy a lens regular...

Rivoli Group / rivoli eyezone staff

Jun 28, 2018

I visited the Rivoli eyezone branch in Sahara centre and almost finalised a GUESS sunglasse.we had fer vouchers which we had to reddem but the staff was very rude and impatient.there were 2 lady staff and they were behaving as if we didnt have a status to buy that hence we are using the...

Rivoli Group / tissot watch

Jun 26, 2018

Purchase a tissot watch worth 2800 dirhams and seen that the bezel ring is missing after second day of use. Given for service and they are claiming that the watch may fell down and you have to pay for it. Finally I have given it for servicing and received call that the watch can be...

Rivoli Group / rivoli eye zone

May 17, 2018

I purchased one TOM-FORD Eyewear from Rivoli Eye Zone Mega Mall. SR. NO : 12114BJO000270. I purchashed this on [protected], after 2 to 3 weeks I had to take back the frame seeing a discolouration happening on the side of my frame, when I communicated the same to Rivoli staff, he said he i...

Rivoli Group / anne klein watches - rivoli customer support

Dec 12, 2017

I have purchased an Anne Klein watch in 2015 . Even within warranty period of 1 year even until present year 2017, the multiple stones surrounding the watch frame keeps falling off. Each time a different stone falls out. This is only an indication that the brand itself or the material used...

Rivoli Group / tissot watch - t109.410.11.032.00

Oct 31, 2017

Rivoli GroupDear rivoli group, I am writing this in very much disappointment and depression. I had purchased a tissot watch in february this year. Just 15days after the battery stopped working. Okie never mind I had given for repair. The rivoli team repaired it saying it was foc because there wa...

Rivoli Group / exchange of watch - khalidiya mall, abu dhabi

Sep 23, 2017

I went to the Rivoli shop in Khalidiyah mall on the 23rd at around 8 30 pm to exchange a watch which I was gifted from someone. It’s the 17th day today after purchase and the salesman and a lady (Ms Dipti and I don’t remember the guy’s name) there told me I can’t exchange the watch because it wa...

Rivoli Group / unethical behaviour from the staff named tony

Sep 01, 2017

Date of incident: September 1, 2017 Complaint against a staff named Tony who wears eyeglasses. Branch: Al Ghurair mall in Deira, Dubai, UAE I visited your Tissot branch in Al Ghurair mall to ask for the current price of Tissot T-race though I already have one Tissot T-race and a Rado...

Rivoli Group / eye care

Jun 27, 2017

I am writing to convey my extreme displeasure on the way your Company has been handling the damage caused to my Tag Heuer optical frame (model CFlex) that I gave to your Al Wahda mall branch for making new glasses for the frame. I gave the order (Job order 12111BJO000227) on 14.04.2017 and...

Rivoli Group / horrible service

Jan 08, 2017

Please allow me to start by saying that you have the most horrible customer service in the UAE!!! I have given my watch to Rivoli, Ibn Batuta branch on the 19th of December 2016 for a battery change only, and till now I haven’t received it. I have tried calling the branch where they have...

Rivoli Group / repair services

Apr 09, 2016

Rivoli GroupOn the 13th of January 2016 I gave my Bulova Accutron watch in at the Rivoli Group's Marina Mall (Abu Dhabi) location to have moisture within the clock, removed. There was mechanical absolutely nothing wrong with my watch as it is practically brand new as it was purchased in March 2015. It ha...

Rivoli Group / Swatch / problem in the swatch glass

Aug 13, 2015

Rivoli Group / SwatchI have bought 10 watches from the Rivoli Group here in Dubai. 3 of them are from SWATCH brand while the other 7 are TIMEX & Citizen. the issue that the three SWATCH watchs Glass were broken exactly in the same place within the first yearof use, while the other 5 watches are running Ok since...

Rivoli Group / they are asking for $ 300 to repair my certina watch

Mar 11, 2014

I bought a cirtina 1888 watch in 2008 And as it brand I have beef told that's five years warranty And it should be registered on the system by me Now they are asking for the warranty card which no body keep and they ask for almost 300 $ Which is really high almost 40% of the original...

Rivoli's MoNTBlanc / newly purchased broken wallet montblanc


We purchased MontBlanc 4 810 WESTSIDE wallet from Rivoli shop at One & Only Royal Mirage on 4th August 2011 as a very special gift for my senior manager and carefully keep it in the box. We opened it on 18th August 2011 at my superior manager's birthday, however, we found that Wallet i...