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Rivoli Group Customer Service Contacts

+971 43 765 000 (Head Office)
+973 39 604 736 (Bahrain)
The H Dubai, Office Tower, Level 21, Sheikh Zayed Road P.O. Box 121
Dubai
United Arab Emirates
Bahrain
Seef District Kingdom of Bahrain

Oman

Sabco Commercial Centre Shop № 46, Street 651, Block 206, Bldg 4735, Al Qurum Area, P.O.Box: 1489, PC: 111, Sultanate of Oman

Qatar
Qatar P.O. Box 16903, Doha– Qatar

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Use this comments board to leave complaints and reviews about Rivoli Group. Discuss the issues you have had with Rivoli Group and work with their customer service team to find a resolution.

Complaints & Reviews

Rivoli GroupCertina watch repai

I gave my watch for repairing on 15-Nov-2020. They told me it's going to take 1 week to estimate the cost and problem of my watch and on the 8th day I called and asked them why they have not called me and the person who spoke to me argued with me and was really unprofessional and he disconnected the phone and I was shocked and after a while I got a call from another person from customer care and without listening to me he told friday and Saturday are not counted as a working days. I let it go.
Again after a days I received a text msg stating it will take 6 weeks to fix my watch and I just waited now it's more than 6 weeks I got another text saying it will take 2 more weeks. Is this the way to treat a customer. Please I need that watch asap. I have problems in my duty where I cant use my phone to check time so i bought that watch. I have waited enough. Can u take some action against your staff. I have a feeling that this is deliberately happening to me.
Name:Shrawan Khatri
ROF# 32528RF00296

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    Rivoli GroupFaulty Product

    I've purchased T035.407.16.051.02 : TISSOT COUTURIER POWERMATIC 80 from Rivoli at Mega Mall Sharjah 2months ago. After wearing few days, I discovered that it is only active only for 15-18hrs when in static condition, not 80hrs as guaranteed for this watch. I handed over to service center and after 3 weeks, I got the return ensuring there is no issue at all. Again after the use of 1st week, the same thing repeated. This time it is merely active for 13-14hrs. So, it is a purely mechanical fault piece. I know that if I approach to them again, they will only test but not replace the full watch. So, what is the way out? Quality of service at Rivoli is degraded nowdays. My contact no is +971-[protected]. Original bill with 2yrs International warranty is available.
    My mail Id is sandipan.[protected]@gmail.com

    Faulty Product
    Faulty Product

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      Rivoli GroupTissot t-race watch

      Ibought Tissot T-race watch from Fujairah Rivoli shop on 29.05.2017 and just after 4 months on 19/09/17 (Receipt No. 01142R0628), push button came off. So after service and replacing of push button, same issue happen again on 22/10/17 (Receipt No. 01148R0628).So again your team try to fix it.
      Since I'm not wearing this watch very often, only once in the week, on 24/10/2020 again push button came off wile I was swimming in sea and salty water came inside and totally ruin watch.
      I submit my watch to the shop on 25/10/2020 ROF No. 01142RF01752 to see what can be done with it. Also I was aware that warranty was expired.
      Your team came back to me after 10 days saying that watch can be fixed and it will cost me 1500 dirhams!!! For that much money I can buy same that watch now online with 2 years warranty. After few days they contact me saying, we can drop down price for repair to 1300 dirhams. To be honest, that watch should be replaced with new one on second fail. Now when 3rd time fail happen its totally ruined. This kind of watches should last at least 10-15 years!
      I don't want that watch to be fixed neither to be replaced with same new because I don't believe any more this watch is good.
      At the end Rivoli contact me and gave me 10% disc on my next purchase!? That is not acceptable to be honest.

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        Mar 06, 2020

        Rivoli Group — Very unprofessional staff

        This incident happens in swatch shop in alghurair march 6, 2020 at around 9:57 pm, when i entered the swatch...

        Feb 09, 2020

        Rivoli Group — panerai pam00616

        Good morning, I bought a panerai with serial number 7026PN0003246. Date 15-09-2015, invoice O36771782...

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        Jan 18, 2020

        Rivoli Group — unprofessional

        Hi my name is Abdul and i visited the Eyezone shop in Fujairah mall for the first time and i was not happy...

        Dec 07, 2019

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Rivoli Group — returns policy

        Good afternoon. To be frank, I'm absolutely disgusted with the service, language and your staff's will to...

        Oct 30, 2019

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Rivoli Group — about services

        I visited Rivoli dcc last week ago the guy who assisted me on firts day it was perfect. All consultations i...

        Rivoli Grouporder not received

        To whom it may concern,
        I hope I am writing to the right department to help me solve my problem I am experiencing at the moment.

        I placed an order on 21st October 2019 with a standard delivery which says online will be delivered within 2-3 working days. My order number is [protected]. Aramex currier service called me on 24th October and scheduled the shipment to be delivered on 27th October. But I didn't receive it that day. So I called Aramex same day and they said that unfortunately it will not be delivered same day. They rescheduled it to be delivered on 28th October. But again I didn't get the shipment in scheduled day (28th) even. I called Aramex Three times and they were always telling shipment is out for delivery but I didn't receive anything till now. Yesterday I called Rivoli customer care regarding this issue Two times and both told me the same story that they will pass this issue to their consultant team will contact you in few minutes. But I didn't get any call from Rivoli till now. Also I called even Today morning and same thing happened again. I don't know why they are really unhelpful. Today is the third day from scheduled first delivery date. This totally unfair and it's really disappointing me. I never expected unfair service from Rivoli.

        Therefore, could someone be kind enough please and look at my case and pay close attention to every details I have put on here and take a correct action against this issue and ignorance.

        Hope I will be justified soon. And be notified as well.

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          Oct 28, 2019

          Rivoli Group — cat watch, damage by rivoli technician

          Dear Rivoli team, I am not satisfied with your repairing center service. There was no mechanical issue with...

          Oct 24, 2019

          Rivoli Group — cat watch, dial index, fallen service center technician damage watch

          Dear Rivoli Team, I am so disappointed from your poor service and poor dealing with customers. I am your...

          Sep 20, 2019

          Rivoli Group — exchange of longines watch

          To customer care Management, On 14 September I received my birthday gift from Rivoli -Khalidaya mall Abu...

          Sep 04, 2019

          Rivoli Group — ignorance/ poor communication of customer service advisor

          To whom it may concern, I hope I am writing to the right department to help me solve my problem I am...

          Aug 31, 2019

          Rivoli Group — using un professional recruitment consultants

          Hi, This is not about your products, but about who you ulse to recruit people. Aambridge solution and megha...

          Aug 13, 2019

          Rivoli Group — rivoli staffs bad attitude with different customers

          Dear, My name is Salman, yesterday (12/08/2019, approximate time was 2:45 to 3:15 PM) me and my brother...

          May 28, 2019

          Rivoli Group — swatch

          Good morning swatch company, This the below message sent three times to fi rivoli group in united arab...

          May 18, 2019

          Rivoli Group — mont blanc - instrument rof # 09405rf00902

          Dear Team I have to express my frustration on owning a Mont Blanc pen. I have bought this pen with great...

          Apr 03, 2019

          Rivoli Group — m/s rivoli charging double price for their regular service for tissot watch

          Dear All, My name is Sameh, I am fond of watches and truly loyal customer of Tissot. I bought four watche...

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          I bought a watch from Montblonc Ibn Battuta Mall Dubai, 2 months later I realized that it is loosing time...

          Dubai

          Rivoli Group — longines watch

          I bought a longines watch as agift for my husband for 6668 uae dirhams from Mirdif city center branch. When...

          Dubai

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