AliExpress

Hi, I received message that item delivered but I still haven't my item. I tried contact 07/06/2022 with AIWILL Official store and have to receive reply after 24 hours but today 13/06/2022 and I haven't reply. I am very disappointed such service and still wait my item or return refund money. I attached copy track message.

This was a horrible, horrible experience! Everything I bought was either too small or too big. Shoes, I ordered a size 10. They sent me an 11 and when I went to return wouldn't you know it...the ability to upload a photo was not working. What does this mean? If you do not upload a photo then you cannot complete the return process so in essence, they prevent you from returning! I tried this site because I'd seen some reviews that said the clothing was true to size. NOT! I ordered a Med / 38 shirt and they were sooo tight it was ridiculous. The pant waist size they got right but the length was 32 when I ordered 33! Know what I think, if thy don't have what you ordered they'll ship you anything just to get your money...and I guarentee you you'll not be able to return it! STAY FAR AWAY FROM THIS SCAM PEOPLE! STAY FAR AWAY...

when I go to aliexpress it says Awaiting delivery and when I got to tracking still didn't left China and never passed Australien Custom

order was place 15/2/2022 16 bateries $1884.32

Paypal closed the the refund case because the seller presented FAKE documents

My credit card statement showed may 14/16 posted charges on my credit card for $14.75CAD however i did not buy anything on aliexpress in weeks! When contacting aliexpress they just make you wait, then they tell you to go to the bank...anyways they started scaming and cheating in my opinion. take off your credit cards and use prepaid or whatever...Also many products i noticed get canceleed by sellers but you need to get you money back...IN TIME! or you lose it...

I have tried to order on aliexpress for days. I just ordered about 2 weeks ago and my Visa was accepted all of a sudden my payment is not accepted due to security reasons. I submitted an appeal and a few hours later received an email telling g me appeal is denied. I did live chat with agents and they said it takes a few days. I submitted another appeal today and same email telling it's denied. I was told I could use another card but explained that I tried several. No one will clear this up. I want to order items and can't.

I received cheap flip flops (as in the photo) instead of a scarf for 15.59 GBP (incl. shipping cost). I returned them using a label provided by aliexpress, and they arrived at their warehouse on the 28th of April. In the meantime, I started receiving messages from the seller that I didn't like, where they tried to blame me for not providing the barcode even though I sent all the information within the parcel. Later I received a message from aliexpress telling me that the package I sent was empty.

I completely disagree with this, as I did send the flip flops, and to me this looks like fraud. I was informed that if I disagreed with their decision I should go to aliexpress Refund & Return section and provide response in 'Solutions'. I tried to respond by providing information and pictures in 'Solutions' but there seems to be a problem with the website, as the 'submit' button circle goes round and the information does not go through to the website. I have tried at least ten times over the last 5 days, keeping on the website with the circle going round for several hours, trying to post the message and photos but they have never gone through. I have also send several emails to aliexpress to inform them about this but I have had no meaningful response.

This does not look like legitimate way of conducting business. They expect me to post my response but I have no real means of responding. I have also asked for refund for a dress that was sent with the same order but there were no problems with that, and I have already received the remaining two items, which were as described.

I would like a refund of 15.59 GBP for this scarf that was never sent to me.

a seller from aliexpress shipped an item that there email for tracking said canceled by seller after i had ordered same item from another seller hey would not pay for return shipping and with tracking was $62.00 already with $220.00 on M/C for both i sent cheapest took a month well over that by this time dispute was final even though i send pic of postage receipt cause it didnt have tracking they said no proof i sent back now sellerhas my money and item aliexpress saycontact seller adsellerhasblocked my message and after contacting customer car i get form letter saying be patient when i replytheyblock my message same email; o way to contact live person chat is acomputer called eva am out #110 canadian dollars plus postage # 25,00 i just want my rund ty

Ordered a decorative artificial wreath on Feb .04, 2022 along with a couple of other things . I received the other things but no wreath . order#[protected]. Store :Favors Living Store . Amount was $14.28. No wreath as yet and no refund .Desire refund to my credit card .

The package I received had a hole in it a package contained magnets I think the magnet must have stuck to something in the mail and I have torn the envelope in doing so they now want a photo of this but the webpage will not allow me to upload a photo I have tried with my computer and my iPad with no success and they said if you cannot send us a photo we will not help you

The phone cases do not charge like they should do it says they do wiless charging but they do not they will not refuned me there is a problem with site I can not send them a video so they will not refuned me

I am writing about derogatory comments and attitude from customer service in the messaging department of JuFule seller.

To begin with, the late night representative of messaging claims he is the owner owner of JUFULE.

I find this impossible to be true.

2nd, over the year, and I do a fair amount of business, the representative at USA night hours keeps insulting the USA, and blaming the Corona virus on the USA.

What in the world does that slander have to do with business?

it simply makes a customer like me decide to not order from JUFULE.

I like the product, but really? Accusing the USA repeatedly for creating the corona virus? What in the world does that have to do with sales?

Please let me know your thoughts and actions on this.

If it continues, I can easily buy from another seller. I can also easily post in various places that JUFULE is anti American in any number of places on the internet,

Plus, telling me his personal name as Kevin I find very doubtful.

Looking forward to your response and insite.

Remove my minor daughter phone asap please. It is used without parental consent. I have tried to submit other reports none are working. You have to friday before higher measures will be taken - we did not purchase from this store and I hate to have to create an account to file a complaint. Remove please not authorized to use her photo you stole from instagram. Posted on this website https://www.aliexpress.com/store/910316263

I used AliExpress a few times years ago and never received the items I paid for. Now over a decade later, I heard that they were reliable and now had a process for refunds and tracking available. I guess I was lucky the first few times and everything arrived and was of decent quality. I decided to make more frequent and larger purchases. The last 3 orders never arrived although they claimed they did. These amounts to a few hundred dollars. My complaints were met with indifference and without reimbursement. I will never again use the AliExpress site or vendors. BUYER BEWARE. EXPECT TO LOSE YOUR MONEY.

HI,

My name is Ahmed ali. I gave an order on aliExpress. The order was suddenly closed and they ask that there is a security issue and the seller is also not answering me. Now tell me where is my money or where is my order. The product was not closed by me and the app is not giving me a dispute option.

Now tell me what shall I do now.

My first experience with Aliexpress was very bad.

Help me, I am very worried.

Give me a dispute or my order.

Order id: [protected]

Order time: 2022-04-02 (time 20:08)

Amount paid via visa debit card USD 10.99

help me other wise I report your company on different plattforms.

Regards.

I was ordering three weeks off of AliExpress trying to use the Zip app for the schedule payment but it didn't go through so two of the week suppliers didn't refund me back my money one did one fake the order and just refunded my money Andrea r i y a is giving me a problem they say they sent the wig out and now it came back to them so I told them I feel like they should send the wig back and refund me my money it's been since March 1st they trying to wait to time run out their trying to scam me

Dear ladies and gentlemen.

For months, weeks and days, I waited in vain for the package "8X 21 Remote Geluid Collector Van Birdwatcher Outdoor Mini Zoom Telescoop Focussen Telescoop Geluid Collector Telescoop Monoculaire" (post barcode: LS094761958NL) which I ordered from you to arrive, but without getting any positive results. Although I paid the cost of the product immediately, plus the shipping cost, I was scammed for the umpteenth time.,

This is not the first time that my trust, my money (placed on you and the postal services is being betrayed and abused.) So please let me know as soon as possible where my package has ended up, and if the postal service Dutch mistakenly sent it back to you, please send it back to me as soon as possible.

Georgia A. Mereu

ordered Silicone Bristle Golf Toilet Brush on Jan 13, 2022, receive the item very in roughly 2 weeks. Was well pleased with the quick delivery upon opening the package I saw the handle was bent to one side. complaint straight away.

I have written to the seller and AliExpress so many times since February the issue and still not been resolved and on the message, it says the dispute has been closed. it's very disturbing and upsetting especially when you cannot speak to anyone to explain and robot Eva cannot deal with anything apart from what has been fed into the system, As a loyal customer, I feel I have been let down by Aliexpree and their seller. I just want my money back.

I ordered and paid for batteries from Shop912152020 Store on 16 August 2021

Order numbers:

Order ID: [protected]

Order ID: [protected]

To date I have not received my goods

No response from the Seller

Not able to log a dispute on their website

I returned a product using Hermes. I supplied the tracking numbers as asked and these were deemed invalid as the parcel didn’t arrive. Instead of following process and asking Hermes to investigate after 14 days as it says clearly on the website they have continued to blame me. I have contacted Hermes and they have admitted to me in writing that they have indeed lost the parcel which is a well unowned phenomenon with this company. They have told me again as I have Aliexpress several times that seller needs to claim against Hermes for losing the parcel as the contract is between them and not me. So I am suffering here and out of pocket because they refuse to refund for a Hermes mistake that they have admitted liability for. I want my refund of £90 paying and for them to follow the correct process and claim from Hermes and stop blaming me. This has gone on for over 4 weeks now and I am sick of it. I have supplied all the evidence I can including the screen shots of Hermes correspondence.

I shopped with aliexpress in November and both my orders were returned back to China because they didn't had my mailing address! I was never informed and a month later I was informed about the failed delivery from my local post office when I went looking for my package. Aliexpress is so sneaky that they did not even refunded my amount after receiving the packages back. After dispute, I was given 1/4 of the amount I spent and despite multiple appeals and waiting for hours to speak with customer services, not a single cent was returned by Aliexpress.

My chat services have been blocked that I can never speak with a live agent, my emails are responded with auto reply that they do not respond to emails and your appeals or surveys get ignored regardless. I want to know why my money has not been refunded when it was entirely Aliexpress fault for failed delivery. The only thing mentioned on my package was my city name!