AliExpress
reviews and complaints

I ordered an item that came badly wrapped and arrived damaged.
In advertising everything was right, it's a way to make people spend money for nothing

I received the inverter defeated. I've contacted the seller first in order to find a decent solution but it was a waste of time. I raised a complaint and the resolution was to return the package and the seller shall bear the return fees. I've informed the seller about the available shipment mode but he showed careless like it was a joke. Finally the delay has finished and I found myself kicked from both Aliexpress and the seller while all my conversations with the sellers was thru Aliexpress portal

Hello,
I've just received three notifications of Aliexpress transaction that I didn't do.
When I checked in my account in Aliexpress, I saw strange conversation between the Seller (store) and client (hacker).

Here's the copy their conversation :

Store:
Hi, welcome to my genshin store!
After your payment, i will send the account infomation to you（username----password----server）
You can choose the server(EU/NA/Aisa),
Usually it will be delivered in 24 hours when i am online，any question you can let me know，thank you very much。
Hai, selamat datang di genshin!
Setelah pembayaran Anda, aku akan mengirimkan akun informasi untuk Anda (nama pengguna ---- password ---- server)
Anda dapat memilih server (UNI EROPA/NA/Aisa),
Biasanya ini akan dikirim dalam waktu 24 jam saat aku secara online, pertanyaan Anda dapat membiarkan aku tahu, terima kasih banyak 。
Alibaba Translation

Clent/hacker:
do you online right now ?

Store:
yes

Client/Hacker
do you have Yoimiya+Thundering Pulse or Raiden+Engulfing

Store:
which server

Client/Hacker:
asia

Store:
ok, wait a few time please!

Client/Hacker
ok
Lu
04:32

Store:
Yoimiya+Thundering Pulse $75
Hi, its available, you can order it!

Client/Hacker
Link for order

Store:
ldlpk790----pp12345345----asia
username----password----server please check it,
you can link your email by yourself and change the password in the first time for your account safe!
If you not linked the email, i am not responsible for account security issues!
Any question you can let me know, please confirm the order if it works well, thank you very much！

It seems that the store/seller has given the data information of my account to the hacker and the hacker could order some items from the seller!
And I found the notification from Paypal account about the payment of these transactions.

And I found 3 stores in doing this kind of conversation!
1. Shop1100080286 Store
2. GI Game Store
3. PlayGAME Store

How to solve this kind of problem?

L COSSAIS

On 12.12.2021. I have made purchase of 87, 24 EUR. After receive my order I have checked my banking account that has been taken EUR 95, 16. I have calulated my invoices 2times on their website, it made above mentioned sum.Where are my money gone of EUR 7, 92? Do they steel such way from customers? There was not any possibility to contact them and ask about such issues. Their customer service and help centre are managed automatically with standard responses about product, you can not caht or send them such question at all. This was my last time and I will tell allmy friends about such money steeling. Very disappointing!

Not to working new order

When I received the package, I noticed that the package was damaged and there was no item inside the broken package at all. As I never received the item I ordered, I filed a dispute through Aliexpress system. To my surprise, neither the seller nor the Ali Express company agreed to refund me as what I have requested. The seller messages me that they had shipped the product, meaning they were not responsible for anything after that. There is no customer protection at all if buying anything from this company.

After receiving the wrong item. I had to pay to return the item and promised by the useless agents I will get my money back. its been 2 months now and still waiting for my refund. after giving all the evidence. AliExpress made the decision to close my dispute with 0 refund. AliExpress is the biggest scamer here. Not the sellers
I have sent them pictures of the item I returned. On numerous occasions but yet they still ask me to send them evidence. They is no help from them what so ever. They lack communication they unorganized. They quick and taking your money. And make empty promises. All the agents sound like robots and talk rubbish useless avoid AliExpress by all means. Am just waiting. For my refund if I will ever get it. Never again will I use lousy AliExpress

I bought this in April. After waiting a month for delivery the phone had a DM verity a corruption which is hardware problem not caused by me. It was 3 weeks after receiving, and covered under manufacturer and seller warranty. Seller refused to sena replacement, full or partial refund until I pay to ship the defective item back to China. Then wait do them to repair it then another months of shipping. I said no give a partial refund so I vcan fix it in america, or send a replacement so I can send this back without having to wait 3 months. This was a battle I kept up all summer and fall and I got no where. Umidigi won't honor warrant, neither will aliexpress. I'm filing a grievance andbtryingnto raise awareness so umidigi is banned from USA sales. You owe me and if you refuse to help like you're doinnow I'm seekingnthe harshest possible retaliation possible. [censored]ing [censored]'s.

I am tired to spend long hours with the customer service of aliexpress, I am unable to contact them from the pc, only from android, i need to wake up in the middle of the night to be able to discuss with them. If they cheat me with small amounts, I do not react any more, but when they cheat with big amounts I do react. Aliexpress is not an impartial arbiter, it has become during the time more and more protective with their sellers, reason for which I don't buy much any more.
The most expensive articles paid, not received, opened dispute, but aliexpress judgement decided zero refund:

order id:8127072023321097 from mars, 5, 2021

and order id:81249955421910097 from 25 january 2021

Other items were very tempting, I have bought several but the product received was not the product advertised. Aliexpress judgement decided a partial refund which is still not fair, because I wanted to buy the product advertised and not other [censored] and to be asked for the [censored] that I did not want. If you can succeed with these first 2 articles, I can send you the order number of the others.

Thank you very much, have a nice day & Merry Christmas
Daniela

I have been using their service steady now for about 3 months. To this point, I have not recieved 3 items including the latest a $300 chair that I paid for. Aliexpress hold no integrity in that it allows their sellers to keep funds without providing the product. Secondly, when you purchase something, there is no forewarning that the product that you purchase will take 6 monthes. If you try try to ask for your money back, they won't refund you. They will provide you a lying excuse that it's on its way even though the tracking proves that it is still in the warehouse and they NEVER HAD NO INTENTION OF SENDING YOU ANYTHING. Aliexpress keeps the money and gives a small portion of it to the Seller and everyone walks away happy with the exception of the Consumer who has paid for the product and got nothing. I was lied to so many times, I lost count. ON the chair, I was told that in 48 hours I would recieve my money back. Then it went to 5 days. Then the story changed to 48 hours again, then it was 5 days. 3+ months later, - absolutely nothing and Aliexpress just illegally pocketed $300 of my hard earned cash! That's in addition to two other cases where I recieved nothing for my money. One was for a window slot cleaner and the other was a hair spray item.
No one there takes any responsibililty! NO ONE! There is no human to speak with. It's all done with computers and robotics. They are programed to say only certain things and that's it. There's no rational, no anwering of important questions, no truth to anything that the robot says. This robot that I speak of goes by the name of " EVA".
As a consumer, this is a company that I would recommend people to stay away from. There are a lot of ruthless theives on on there that disguise themselves as sellers. Keep your money in your pockets folks! Don't be robbed as I was on Aliexpress. They are not to be trusted! Don't expect any help from Aliexpress, they are only there to collect your money!

aliexpress.com order number:[protected]
my order has been held at customs since 09.10.2021
when i talked to the seller before
He said that the product will come to me and I should wait.
trusting the seller did not open a dispute and waited.
The product did not come to me and I cannot open a dispute.
I wrote to the seller and asked for my money back.
seller told me to discuss customs issues with ali express.
also said aliexpress will decide
What can we do about the issue?
I want the money back for the product
I bought the same product from another seller three weeks ago.
arrived in 2 weeks
order no:[protected]
I think the first seller scammed me

I have been buying from sellers on Aliexpress for 10 years and they always shipped to my Post Office box. In just the last few months all sellers have started shipping by corrupt shippers like ZTO Express. I have many items stolen and lost. I am stopping buying from aliexpress shippers until they start shipping to Post Office box's and stop using corrupt Chinese connected shipping companies like ZTO Express. Why waste money when I won't get the item?

The Aliexpress customer support gets worse every hour. In my dispute, Aliexpress made an absurd decision. I have been advised that I must return any item I have not received. I had four live chats with The Aliexpress customer. Each time I was assured that the problem is being solved and the refund is in processing. But today I received a notification from Aliexpress that if I don't return the goods in two days, the uni will transfer the money to the seller. I guess I'll stop buying on Aliexpress.

A scammer seller scammed me and sent me the wrong size order and now he wants more money from me to send me the right one.

I ordered this suit and I ordered XXL which is 132cm bust size, the seller sent me 112cm bust size, which on his size chart is size M and yet he added XXL size on the sticker on the back. The scammer doesnt want to give me a refund and I need to pay him 30 more dollars so he can send me the right size. He says shipping is 30 dollars yet on his store page it says its 7 dollars. So he has the wrong size chart and the wrong shipping price there. I made pictures, videos showing that he sent me the wrong size, I will add the Gdrive link of the video below in this message. I need assistance and no one from Aliexpress wants to help me, I lost 45 dollars on this order, he sent me the wrong size and now he wants 30 more dollars which is outrageous. I want my issue resolved, I have been buying from Aliexpress for years and this is the worst seller I have ever seen. I need either my money back so I can buy from a good seller, or the item that I ordered sent to me with the shipping he mentions on his store which is 7 dollars, he is trying to scam me again! I need assistance.

https://drive.google.com/file/d/1de22TnL946bIBwQPBDwu8jGSPmJpzhNX/view

Dear Friends
I have been a loyal customer of yours for quite some time
I've been trying for over two months and more I've been getting information on my shopping list for the past year
There are products I would like to purchase again
And unfortunately there is no reference to my requests
On the EBAY website you can get a shopping list with 2 clicks on the keyboard
Why with you it's so complicated
I'll be glad to receive your help
regards
Zaid Haim

Order [protected]
Talked to customer service about the issue about opening dispute that has been out of the time frame to launch. Informed them I have already contacted seller and they told me to open dispute but I am unable so contact customer service. They passed it for processing by others, I received an email regarding the matter the next day but the issue has not been resolved and actually nothing has been addressed at all. Still telling me to contact seller which I have told them before that seller told me to open dispute but I can't and that's why I'm contacting customer service for a solution.

Order Number:3007839318615793 = £345.84 (over two months waiting)
Order Number:80625068745793 = £34.28 (over 4 years)

I have had a good experience in general but trying to get a refund that both sellers have agreed too and have started the process seem to be stuck.

There is no customer service or help number for the UK. There is just Eva 24/7 AI bot. It just brings me around in circles and nothing gete sorted.

bonjour

le 20/11/2021 j'ai commander un vélo électrique chez aliexpress.

tout c bien passé la commande était normal le paiement aussi j'ai reçu un code de ma banque pour régler cette commande puis plus rien.

aucun message de confirmation de commande .

sur le site aucune trace pas de suivi .

se vélo était de marque BAFANG M 200 250W livré par aliexpress Belgique livraison prévu le 27/11/2021.

depuis se jour j'ai fait des message sur le centre de messagerie aliexpress met aucune réponse.

le 20/11/2021 la somme de la commande a était prélevé sur mon compte par ALIEXPRESS.COM LUXEMBOURG.

CETTE SOMME EST DE 401, 57 EURO.

pourriez-vous faire des recherche suite a ce méssage en rapport avec se litige.

avant que je déposé plainte pour escroquerie.

cordialement.

J Lejeune

No, pissed customer has not helped me, I am still waiting for them to send my refund, I couldn't open a dispute because once I clicked on the question " did you received your order " and I said " NO" it will take me to view logistics from there it will show contact seller and I contacted seller YLSHEN STORE there was no response from that seller or aliexpress or pissed customer till now. I want my refund to be send back to my account. Thanks

Unauthorized charges on my bank account