The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Alamo Rent A Carovercharged on car rental

D
This review was posted by
a verified customer
Verified customer
Review updated:

We were quoted a price by Alamo for a car rental. The quote invoice is attached. When we received the car and returned the rental car, we were charged more than they quoted us. I ask two different people at the counter and they said they could not change it, that it was right. I have attached the invoice and receipt of what we were charged. The quote invoice shows for 3 days, but it was only for two days because our flight was delayed. We were quoted $20.34 per day, but were charged $27.64 per day. We picked up car on April 6, 2018 and returned April 8, 2018. Our Reservation/Confirmation # was [protected]. We just like a refund for the difference in all the charges for what we were quoted and what we were charged. Thank you.

overcharged on car rental
overcharged on car rental

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Alamo Rent A Car's response · Apr 17, 2018

    debruddell,
    We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to [email protected] include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
    We look forward to hearing from you.
    Carol H.

  • Alamo Rent A Car's response · Jan 14, 2019

    SteveFil, we appreciate it when customers provide us with feedback about their experience. We would be happy to review this with you. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.

Responses

  • St
    SteveFil Jan 03, 2019

    Interesting. Alamo just dropped an unexpected charge on our credit card for $9.92 for a short rental in Arizona.
    Maybe this is their way of increasing profits?

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.