The complaint has been investigated and
resolved to the customer's satisfaction
Alamo Rent A Carovercharged on car rental

This review was posted by
a verified customer
Verified customer
Review updated:

We were quoted a price by Alamo for a car rental. The quote invoice is attached. When we received the car and returned the rental car, we were charged more than they quoted us. I ask two different people at the counter and they said they could not change it, that it was right. I have attached the invoice and receipt of what we were charged. The quote invoice shows for 3 days, but it was only for two days because our flight was delayed. We were quoted $20.34 per day, but were charged $27.64 per day. We picked up car on April 6, 2018 and returned April 8, 2018. Our Reservation/Confirmation # was [protected]. We just like a refund for the difference in all the charges for what we were quoted and what we were charged. Thank you.

overcharged on car rental
overcharged on car rental


The complaint has been investigated and resolved to the customer's satisfaction.

  • Alamo Rent A Car's response · Apr 17, 2018

    We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to [email protected] include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
    We look forward to hearing from you.
    Carol H.

  • Alamo Rent A Car's response · Jan 14, 2019

    SteveFil, we appreciate it when customers provide us with feedback about their experience. We would be happy to review this with you. Please email [email protected] with your contact information, exact rental office location, rental contract information and the details above so we can address this. Thank you. – Carol H.


  • St
    SteveFil Jan 03, 2019

    Interesting. Alamo just dropped an unexpected charge on our credit card for $9.92 for a short rental in Arizona.
    Maybe this is their way of increasing profits?

    0 Votes

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