Airtel review: customer id 518

hello this is manjunath and i amhere to register my complaint against the airtel communications...there has been a severe network problem in kavalbyrasandra and the surrounding areas since last many days...i hav sending repeated requests to the concerned people and no action has been taken yet...hence i request u to please help as it is creatin lot of problem to the people here...the area concerned falls under rt nagar area so i request the people concerned abt this area to solve it as soon as they can

Dear Airtel
My name is Amal Dev.A I have been using your service since 2005. I contact your customer care cell through my cell [protected] for a help relating the use of gulf calling card but your representative did give me any satisfied solution. They also misbehave towards me while contacting two times they have disconnected the line. Mr shamnad & Mr shambu attended the two calls. They told me they will connect me to their superior but I wait for around half an hour but there is no response from them. I try to use my gulf using the instruction in the card but I did get the line. Can u transfer the amount in the gulf card to my a/c ie [protected]. My card sl.no [protected].
I think u will help me soon. I have to do urgent call to UAE .
Yours faithfully
Amal Dev.A
Note: Please advice your customer service executive to give better & fast solution to customer problems. And not ask any time limit like 48 hrs or 24 hrs for solution.

Worst exp had wit airtel network Provider, this was the first time...my gprs was active and which i had to deactivate..so i followed the steps needed to de activate it..for which i had talk wit the customer care excecutive. who said me tat ur request to da activate gprs is taken and will be prossesed in next 4hrs..Thinkin tat it will be done was relaxed..after three days when i luckly checked my balance found that its gone from almost 75rs to 0.75 paise, asking for the same to customer care again they said that they didnt receive any deactivation sms form me. so i enquired abt to find weather they they can get me to tat person to whom i had spoke wit a couple of days before, tat also they said they cant, so asked tat ur system must be havin some record's for the request tat too was denied...its really bad service from airtel, they have habit of deducting money for things which customer dont want and u cant expect them to return it back even after when u have geniun explanation for it.

I work for an MNC where we have the Corporate connections of airtel. If we take that corporate connection there will be a free talk with in the CUG group. I have taken two connections from Airtel under the CUG group and i have been told that I will have free talk between both the numbers. But its since 10 months i am being charged for both the numbers and whenever i call the customer care department, they say that they will get back to me and i will receive a reference number by message. They also agreed on many occassions that its a mistake from there end and they will give me a refund for both the numbers, but its not beeen sorted out yet. I cant change the number because of some reasons.

But never expected for such a pathetic customer experience from a company like Airtel which spends lakhs and lakhs on just public adds but never treats the customers properly.

I have requested the airtel to change my rate plan to a new plan well in advance(10 days prior to the next billing cycle). They have not effected the change and and wrote me back to remind them 2 days before the new billing cycle. I have not the same due to my office work load. For which reason they have not effected the change and charged me with high tariff. When i contacted them they simply replied that " since you have not intimated 2 days we have not effected". I was wondering why should i be informing the company every now and then to get my work done. When i raised the same point with them they have simply denied all this.

I have shifted my residence and wanted my phone to be shifted.

1. I was told that there is no connection available there where they were giving new connections.
2. Took me a month and numerous calls to finally get it shifted.
3. Lots of false information all the time.
4. False commitment.

After this I asked for a wi-fi router, was told that I will get it next day.

1. I call next day and no complaint was there, I lodge one again.
2. I was again told about a 24 hour delivery, I wait at home and no one shows up.
3. Call them everyday multiple times for last 5 days, it takes almost 30 minutes and multiple tries to get to someone who can talk to you.
4. Every time I was told it will be done in next few hours. I was told someone would call me. nothing was done.
5. Talk to the supervisors and nothing has happened.
5. I am STILL WAITING.

Is there a place where I can go and follow-up ? This is so disgusting and something needs to be done. The consumers have been taken for a ride with pathetic service, false information and no care whatsoever.

Dear concerned

I had payed my airtel bill through the E-Seva outlets of Govt of AP(Alwal branch, Secunderabad). the airtel telecaller kept calling saying that i havnt payed the amount . Inspite of giving the reciept number, i kept getting reminders and calls. finally they barred my calls. i wish they have an efficient system in place for updating the payment details. i am a busy man and this is causing me a great loss of time and bussiness.

I regret taking this connection. since most bussiness associates know this number i am unable to change it.

regards
rammohan

1. I had activated SmS 49 pack and i was using it happily. On 24April i received an SmS stating that my pack would be updated.I did not understand the message and called up on 936. I was told that i will be getting an extra month for my pack.Instead my pack got deactivated on 28 and that too one day early.I had given a complaint but no action was taken.

2. In the month of december amount of Rs.21 was deducted on account of using GPRS service which i had not used and neither i had given a request.I got a refund of Rs.7 only

3. I am a demo card user. I receive hardly any sort of cooperation from my agency (indu). I had given some roll backs a year ago and i have still not received it. There is no territory manager to help us out.

4. The commission given to the retailers compared to the risk borne by them is very small. It should be increased at least to 5%.It is just my personal opinion.

5. The 123 service has not been brought to proper service since december. I am not able to change my family nd friends nos. neither the agency is helping out.

6. My SmS pack does not get activate on time. I have to give complaints at least 4-5 times.

Complaints in igmobi.com

http://igmobi.com
Posted: 2009-01-17 by PANKAJ JAIN

DEACTVATE MY SUBSCRIPTION IMMEDIATELY.

Complaint Rating:
i am the holder of connection from airtel mobile number [protected] and i being being charged rs.10/- per day for the services which i never got activated. i daily receive a message from the company like this "thanks for using (subscription, textbased services)subscription service on Airtel...
Comments United States Mobile & Cell Phones

Airtel
Posted: 2009-01-24 by deactivate airtel wap service

deactivate text based service

Complaint Rating:
Dear sir,

iam getting SMS from [protected] thanks for using subscription service on airtel WAP yo've charged rs 10.

I had subscription for text based service in airtel WAP through
http://igmobi.com. iamlosing rs 10/-per day. iwant to deactivate this

Before a month i took this new pre paid number - [protected]. Sim No. 8991100610049861468life time for my mother but in my name. I had also submitted my documents at the time of taking connection but on 02.08.2007 i found that this has been disconnected. If i have already submitted my documents then why they ask it again & again. I called to customer care executive but literally she said that your number has disconnected and you have to visit to Okhala Office for submitting documents. I don't no why the are bothering me !

I'm having the number [protected] since past 2.5 years. And on the same Airtel offered me GPRS Mobile Office at the rent of Rs 99 per month at the time of offering the connection. Everything worked well, but due to technical problem this service was not working properly on 19th March 2008. I complaint the same to customer care and they resetted the same service and i recieved the confirmation sms from Airtel that "MOBILE OFFICE IS ACTIVATED AND THE RENTAL FOR THE SAME IS Rs 99 PER MONTH, DOWNLOADING AND SURFING CHARGES ARE NIL"

but as per my current bill the service has been changed to Rs 499 per month from 24th March 2008, and they had charged Rs 935 in current bill. Also complained serveral times but now they say that this service is offered to me for Rs 499 only, also there would be no reversal to the charges. However all the shift managers comply to my words, because I had never asked to change this service to Rs 499. But i dont know why they are making fool of us.

I want to file a court case against Airtel, pls anyone state the procedure for the same.

Jitender Sethia
[protected]

You would think that you could get your money back if you were overcharged. No you can't, there is no way. They made an error on their side that charged me $200.00 more that I should have. Then they say their is no way to get it back. They said they put in the correct information. That it was my banks fault. And they confirm they received the overcharge. My neighbor, York Galland, also from Austin, TX said never use them. I should have listened.

I'm an Airtel User of more than 10 months but now I feel ole Reliance was better. I've the following to convey:

1. Range & Network: OK
2. NOP Service: Airtel's business model to steal your chillars - never activate this (complete waste of time & money)

3. GPRS: Will probably be activated in the next week (with immediate effect)

4. Customer Service: Cannot really tend to our queries as their system throws up data after 48 hours

5. 121: Is at times charged and a refund promised within 48 hours

6. Value Added Services: Dont even think about it unless u wana go bankrupt

7. VAS Download: Is a curtain for these thieves to steal more (sometimes goes unnoticed)

8. Servers: Are so dead - They'll have to take a loan from Hutchison Essar to get new servers

9. Best Way Out: If you arent stuck like me (ur clients / customers u painstakingly developed over the months have ur airtel numba) Change to Hutch / BSNL / Idea

If u r really stuck that way, dont mind spending couple of thou's calling them all & informing of number change - & burn that Airtel SIM.

I am An airtel postpaid customer I did not receive the bill for 11th sept 2007. On 11th Sept I received a sms from airtel to pay the bill on 11th itself as it is the dye date other wise my phone will be disconnected. I was suprise as I did not received the bill. When contacted airtels customer care 121 a lady told me that the bill was returned back on 7th as the house was locked. I am suprise by that because that day my mother and wife were at home. And at the same day the same lady told me that I will receive the bill in 4 working days but today its 21st sept and have till day not received the bill. Will airtel Autority explain this.

I just started with airtel prepaid service. I have been getting marketing call too much, to avoid it i called the customer service, these guys don't even take the call seriously, when i wanted to make a complaint against customer care guy there was no supervisor to take the call, my call was disconnected 4 times. There was no one to get back to me. There was even no direct option in the menu to speak to a customer care consultant. My opinion is that Airtel Customer service merely means marketing their products and its no way concerned with customer satisfaction.

Thankyou.

I recently had some problem with my mobile bills, or rather they had some problem.It was like this - I got the bill for my mobile use for the month of June by the end of June and was given a due date of 18th July for payment. I had made the payment by july 17th. And since 18 th July I have been getting several calls from the airtel accounts department regarding the confirmation of my bill payment. Every time they call me and inquire if I had paid the bill and I say 'yes', their job is done right there, they hang the phone down. They neither really confirm if the payment is done on their records nor are they bothered about the 'customer service'. They nearly confused me, every time they call me to confirm if I had paid the bill, my yes was all they hear to, they don't even talk anything more, as though their confirmation is over! yet again they repeatedly kept calling me- confusing me every time. Finally after 15 days they suddenly canceled my outgoing facility - and I was out of station.Though I was not in town I was continuing to receive these bill confirmation calls, where in once even I asked them if they were intentionally trying to increase my roaming bill! Finally when I come back and call the customer support and question them with all high tones and anger, now they budge a little to actually verify if the payment was done. they ask me a couple of more questions as to the date of payment , the bill no...etc. After checking his records, he suddenly tries to close the issue saying - 'okey you have made the payment, I will initiate your service again'. Another word with a little more frustration from my side, he starts apologizing and accepting the mistake on their part. This just shows how unprofessional the organization is being carried and their indifferent attitude towards customers. I don't really find a single reason for private players to boast about their services especially comparing themselves with government services!When I ask some more details as to who was responsible to update these details?, why was it not updated and I would like to make a complaint about that person - everything goes unanswered! There is no transparency in their system either!And finally I was at loss for not getting service for about 5 days!

Now what I would seriously like to know is that - is there something that I can claim from airtel for the loss of service without any mistake of mine! Would I still have to pay the rental for those 5 days where my service was barred, in my next bill?

I understand business organizations are very profit oriented - but should limit themselves only to the service they provide to the customers - NOT at the cost of their customers! I would really want some guy from airtel to take up this issue as a challenge, try and explain me the attitude with which all this was carried on-- is it that you are DOUBTing your customers? It does not for sure seem to anybody like it is just a ' mistake' , it has to be something more than that, should try and address that greater issue by actively developing a more professional attitude, improving the quality in the procedures followed for internal management... etc.

i recharged my mobile no. [protected] with Rs.145/- on 26.09.14 for 2G 500MB+3G 500MB.
but i only received 500MB 3G data no 2G data i received.
when i call customer care Miss Chanda say plan is changed u will not get 2G balance.
now i checking 3G data plan through USSD code *121*11# plan is showing Rs.145 for 2G 500MB+3G 500MB.
Also Check Attcahment file.
Please help!

airtel offers me 500mb 3g 3month for buying samsung s3 duos .but i cant recieve the 3rd month data my no is [protected]

I used online recharge option for recharging my mobile for the amount Rs.235. This is my transaction no: 209410. My Bank account was debited for the above amount but Airtel transaction saying it's failed. I ensure with my bank manager. He's saying that my amount was debited for the above transaction. Kindly check with it and ensure the same recharge of the amount to my no.

My Mobile Number : [protected]. I have GPRS activated in my mobile and I have been using this for past 6 months. By 1st of this month I have recharged for Rs.1200 for talk time of 970 approx and 6 months validity. On 19th December 2006 night by 10 PM when I dialed *123# I got my account balance of around 800 rupees. Then after some hours my mobile started receiving messages from “[protected]” and the message are as follows.

Message from “[protected]”:

“Thanks for using Airtel Live!Featuring Christmas Celebrations,New Year Zone,Bollywood Elections, Cricket Zone and salaam-E-Ishq all on Airtel Live“

I didn’t notice that my amount is getting deducted when I received this message. This message is like a normal message as of how I receive message from my friends. So I just read and deleted that message. Then I started getting this message more frequently and I got around 10 messages approx.

Next day afternoon when I dialed *123#, I happened to see around 130 Rupees got deducted from my balance and that was about 678 Rs. Approx.]
I have Called Customer Care on 20th December 2006 afternoon.

When I enquired about my amount deduction I got response like I have downloaded some thing that’s why I got that amount deducted from my account.

But actually I got only messages in bulk but I dint receive or I dint find any option to download also. So how can I download that. I explained the same to customer care people. Then she said like she will be informing me after she checks within 34 hours.

Then Patiently I called Customer care again on 21st December 2006 night.

When I explained him the same and got a cool response he just simply told me “because you downloaded many things that happened I again started explaining what has happened” I again told him it was like a plain message and I just opened it. But still he keeps irritating me with those same words. I got bugged and just cut the phone.

22nd December 2006 Afternoon again my mobile started receiving that message from the same number by 2 pm. When I received 1 message I was worried and I checked for the balance it was around Rs.668 approx. Quite after some time I started more messaged I dint use my mobile and I was busy with my work. I checked for the message may be after a min that was from the same number and again I checked for the balance I saw it was Rs.580 approx. Then I got fed up.

I dialed 121 and called customer care I explained what ever had happened but again she repeated those familiar words and one more word added that is message is from yahoo and also the following word.

“because you downloaded many things that happened”

Then after explaining to her she said she will connect me to PL mean while connection got cut.

I dialed *123# and really got angry and frustrated and I lost my temper. To my very disappointment my balance had come down to Rs. 200 approx.

I called customer care again when I spoke to customer care chief executive he just repeated the same as other did. I felt no point in talking to them and I asked for the Airtel show room to him at Coimbatore. He at least got a courtesy to give me the address. Then on hearing my friend’s advice I just switched of my mobile.

I went to Airtel office when I switched on my mobile and I showed them the message what I got. And how many messages I got. At that time when I was speaking to the customer care people I got the around 36 messages and my account came down to 128 exactly.

I gave them the return complaint. But I still thought of mailing you.

I thing by tomorrow my account balance will be down to 0 to even goes on in-100 and so on.

I really appreciate even now if you refund my money back as soon as possible. I am ready to bring my mobile and show you the proof. And even you can cross check the time when I was speaking to the customer care people my amount got deducted. Now I have around 34 unread messages exactly like normal messages.

And Airtel Live got activated without my knowledge. Now seriously I lost hope on Airtel and their services offered and I guess everything is out of control.

Airtel recently launched a 'Airtel call home' feature in the US. This is a scam. If you sign up for the service, you end up paying US$ and then never get any service. I have tried to use the service for the past 4 weeks and till date have not been able to connect to India. Their customer service is the worst in the world, no live being answers the phone, there is no proper customer complaint tracking system. If you send emails to customer service, they send back standard messages asking to call customer service...which never answers phone calls.

Please don't fall for this scam. Do not use this service. These folks are big time con artists.

I was so excited that a company which has a good name is started the service of calling cards to India with a decent rate. Except to tell that this rate is good:

1. When i try to dial the [protected] number, this never gets connected the first time for me in my experience. I shall need to dial this for 3-5 times and sometimes i don't even get this.

2. Customer service no that they have given [protected], i don't think this exists.

3. I am not able to access the site with the user id and password given by them

Request everyone not even think about getting this service. I feel that my money that i have used to purchase this card is gone.

Interested in the new opening of AIRTEL in America,I bought a 10$ card to call to India.Immediately after entering all my credit card details they didn't hesitate even a second to take my 10$ from my account but they didn't even care to respond to my 'n' number of e-mails for not sending my PIN number..I think my 10$ is lost in bay...Even though it might appear a very small amount, people should be careful in buying their airtelcall home cards.I would appreciate if anybody could clear this problem.Interestingly,their customer free service number and their e-mail address is only for their staffs I suppose...I am tired of hearing the engaged sound whenever i call the toll free number..Will my problem be solved?

I have closed my AIRTEL connection (AndraPradesh circle) [protected] on Nov 2 2006 after paying back all the dues in cash. The original connection was a postpaid and was payed through ECS past two years + . These idiots after closing the connection for paying the cash they have withdrawn the amount again from my ECS bank account on Dec 2nd. In spite of repeated mails and communication, there is no answer from airtel till date. no one is really bothered to reply to my mail 121@air**** . The customer service is so pathetic trust me. Never ever take an airtel connection in the life.

I am using airtel connection from past 3 years, till now i was satisfied with its services. But from 27.10.2006, i am not able to send messages to any number. I am registering a complaint at customer care every 72 hours. Because every time i call they simply say we have registered your complaint sir, within next 48 to 72 working hours your problem will be solved. Now i feel i am getting harassed for this, they did not bother about any complaint, neither their executives could satisfy the customer nor their complaints.

Now i am not finding any way out but to change my mobile connection. I never wanted to change my number but airtel is forcing me to do so.

I would like to inform Airtel that I would be taking serious action against this continued billing when i have repeatedly asked the company to stop my connection, more than an year back. Due to possession of my HDFC credit card number, Airtel continues to bill me EVERY MONTH DESPITE REPEATED REQUESTS ON PHONE AND ON MAIL TO STOP THE SAME.

I am extremly frustrated by this and WILL NOT continue to take this lying down

Not being a defaulter on credit card paymens, I have EVERY MONTH BEEN paying a sum of 600 rupees towards airtel for the past one YEAR as the credit card company tells me it is helpless if airtel keeps charging

Such daylight robbery is not done and I would be taking the issue to CONUMER COURT if someone does not contact me regarding this ASAP.

Regards
Pallavi Chari

I have a LG B2050 Set and wanna activate Mo in this Mobile for internet use but when ever I get WAP setting in My mobile it's shows a error message which is "Error in receive Profile Docs."

I had gone to Coustomer Care Office of Airtel there they Have done some changes in setting and on Google page in My Mobile and even they they have not able to start Interenet in my Laptop.

I have taken Postpaid & Prepaid Both of SIM the No. of That is [protected] & PrePaid [protected] In Both SIM MO is activatied but I am unble to receive the settings of MO.

Please, somebody give me Full Details to Getting Settings of MO and Full Procedure to Install MO in My Laptop with LG B2050 Handset.

I have been trying to get my Airtel telephone and broadband line shifted within the same city since the last 1 month now. While, my telephone line was shifted 3 weeks back, my broadband line is yet to be shifted. Initially, I was informed that the request for shift of telephone only has been received by them, and was asked to send another request to shift the broadband. But, even after 3 weeks of sending the request again, I am yet to get the connection, and made to suffer for no fault of mine - or perhaps it is my fault to have trusted them to do the job quickly in the first place.

Each time I call their helpdesk, I am attended to by a different person, and I have to first do an explanation, and then the reply received is that 'someone will get back to me, soon' and thats it. No one ever contacts or bothers to get back as promised, and as far as redressal is concerned, all I get is mere assurances. I fail to understand the delay in attending to a simple thing as mere shifting.

I recently put currency recharge of Rs 100 from an agent of Airtel called

Planet Communication,
chapel lane, nera akbarayllys, stall no 3, SV road, Santa Cruz (W) Mumbai-54

I asked him beforehand, if I recharge for rs 100 how much talk time I would get, and he replied for Mumbai customer there is a service tax deduction of Rs 12, for outside numbers it might be same or little more. When I actually recharged for Rs 100, I received a talk time worth Rs 9.99 - TransID713572045 (can you imagine?). This is how the premiere telecom company of the country is looting its customers.

Not only that, when I protested to the agent, he feigned complete ignorance, and in fact even mis-behaved using threatening language. So much for customer care.

I wish the company to further pursue such high levels of customer care, so that all customers in India and abroad know the real worth of the company... and how it has made its millions.

I am an old client of airtel but aprox 2 months back- i observed that I am unable to send mails from my laptop. Error message shows that AIRTEL IP: http://www.spamcop.net/bl.shtml?203.145.128.6' is blocked due to heavy spamming. I contacted airtel and customer care make me dance for good one month.Customer care people did not knew about this issue and they keep on asking that issue will be solved within 24 hrs. and then again within...24hrs.

Issue never get solved and I decided to quit.

MY COMPLAINT:

1. Even after giving written and lot of requests on 121...they are not disconnecting my phone. I will be forced to pay rental with taxes.

I would strongly suggest to everyone-NEVER NEVER be an airtel client.

I am sure someone will hear this!

For address verfication 2 weeks back itself one of your executive has come and spoke to our house owner, as am bachelor am wont be available at the office hours at home. Last wednesday(12-01-05) suddenly without any intimation my connection has been blocked and I called up your customer care center and I've been told its blocked due to non availability of person at home at the time of verfication, how come I will be there at come at the office hours, if your comming for verfication means before hand you must inform me so that I can make arrangements, and also he told the re verfication will be done only on
17 Jan 05 by 9am, but no one has come for verfication and again i called up the customer care and they told by tuesday(18-01-05) afternoon verfication will be done and number will be activated but esterday also no one has come for reverfication.

Now almost a week over no action has been taken from your side. If I am not resifding at the given address means, how come i received your bill, bill dated 06-jan-05 and also i paid the bill amount.

If the number is not activated by today morining, there is no way I AM GOING TO TAKE LEGAL ACTION AGANIST AIRTEL.

Because every fault is on your side, for the past one week without connection i had been disconnected from the world.

I never expected this kind of service from a reputed concern.

Lastly I would like to say one thing to AIR TEL. Let how great your AIRTEL Technology may be if the CUSTOMER was not cared , you will be OUT.

To Whomsoever who has the guts do do anything, I bought a Nokia mobile in September 2004 followed by a prepaid connection with AIRTEL. The phone number is [protected]. The number on the SIM card is [protected] 7. On the 17th Feb 2005, I recharged my phone with the Easy Recharge system of Rs 335/. In 4 days my balance was down to 4 Rs. On the 22nd I recharged my phone again with 335 Rs and overnite my balance dropped to 4Rs. I then got a call from a stranger who complained to me that his mobile number had changed to mine ([protected]) overnite and all my calls were going to him. When I approached the super dumb Customer Care centre in Habshiguda, Uppal Ropad, Hyderabad, India, my complaint was met with total disbelief. Then I asked them to block all outgoing calls for I night. Neither did they bother to block the calls nor did they refund the cash I had lost. They didn't even offer a solution. Additionally the AIRTEL chaps tell me that I had activated some F&F topping for 2 phone numbers that haven't been used by me. Thus 90 Rs just got deducted from my balance. This, I know was done by the stranger (he told me that). So although I cannot stop this guy from making his calls and thereby using my phone money, I think the computer that has all the information got hacked, because even when he recharges his phone (which has the same number as mine), the money does not get deposited.

What I have lost is 335 Rs and a complete faith in AIRTEL. I will shortly be registering my complaint In Deccan Chronicle a local newspaper, as well as getting a new connection with HUTCH.

One Agent contacted me about the connection and offer of broadband services. I replied positively that I would only take the connection only if it would be installed immediately. He promised that it will be installed by one week.

I enrolled and paid Rs999/- through a cheque. After that the whole painful story begin.
All the time I followed up and the Airtel never bothered to call me back or update me about the progress of the new broadband connection.
I managed to speak to their technical person and technical person informed me that it would take months because the cable is not laid here.
After hearing this, I requested to cancel my order and immediately refund my money.

But, I yet to receive my Money back. I could not believe that AirTel services could be this bad.
My Application number is: BLR-0155533
Booked on 29th April 2005.

This is Vijay Kumar Ch. from Bangalore. And my mobile number is [protected]. I made a request for Regional Roaming in 2 months back. Still it is not getting activated. I have called to customer care many times but every time they told my address verification has to be done.

I don't know how much time they will take to activate. I made the deposit 1000/- Rs. for this activation. And 2 weeks back one person from Airtel came to my home for address verification. Still this customer care people said my address verification has to be done. 2 times in last 2 months I have faced this problem and I lost my important calls also. Could you please cosider this as serious issue and take proper action on this. If possible make them to activate that Regional Roaming with 8 hours atleast now.

Thanks & Regards,
Vijay

I have been using a prepaid connection from Airtel, with a lifetime validity. As I reside in a foriegn country, i brought the sim with me, later understood that my sim will be deactivated after 6 months idle time(then what is the mean of lifetime validity, God Only Knows).

Then, i started sending many emails to the customer care and learned that if i can recharge using any of the bank's site, the sim will be active. I tried many times with the banks and No recharge is done. My outgoing calls are baud as well as the SMS. I am not able to recharge, and the six months term is going to get over.

I emailed the customer care many times, and nothing is replied. And i even mailed the nodal officer responsible for my region and nothing is happening. If I lose my sim in this way, sure i got to sue this company when i go india.

my Airtel prepaid mobile no. is :[protected]
15 Rs. daily deducted from my mobile prepaid account for gprs mobile office services but i already deactivate that on 24 aug.
actually i started the service on 23 rd aug and deactivate it by sending sms. after that there is no deduction in my account for at least two days . But after that there is daily 15 rs. deducted from my account. i called customer care for so many times but i wont get any appropriate response. my complain no :[protected]

I m an airtel user since last 3 yr on 17th September i had 5/- in my balance so i recharged with 15o/-top up and i received 135/- after an hour i found my balance only 7/- i call customer care every day but only reply to me was wait for 24hours i visited twice to airtel relationships center but no result was given to me and they started arguing with me and said me that i m not the the owner of the card can although i bought this card from an authorized dealer any one help plz

Nothing to say too much,

The company AIRTEL (BHARTI ) who claims to be the India's No-1 in Telecommunications has left a NO SATISFACTION in my mind have decided not to use it again in the future and do not recommend anyone to take a new one of Airtel.

I have activated internet feature in my mobile by paying the amount of 249 for a month, CCO told that will be activated within 24 hrs, after waiting for said time I again called the Customer Care that Is It activated on my Number, what happened basically it was activated but the Customer Care Executive has not understood my Query and he just deactivated the Internet feature god knows why?

Than after waiting for 48 hrs again I called the Customer care but my call was not getting Connected and IVR info was to send SMS to customer care and I know that If by talking a CCO is unable to solve the Query then how anyone can solve the query or better say problem by SMS.

After getting frustrated I called up my friend who was working there in the same Customer Care as TEAM LEADER and he told about my whole account details that this was just all fault of a CCO.

So I basically mean to say that why to use the service which is not giving better satisfaction to the Customer.

Thanks and Regards,
Rina Ghosh.

I tried selecting caller tunes from Airtel home page and i could not even see the full list of song. its so time consuming that i ended up not selecting anything. if at all they are providing such a service why don't they make it a consumer friendly and easy to search for a song. The second thing is that, airtel never dispatch my phone bill on time meanwhile they will be sending me SMS again and again that my bill is over due. I call customer care told them i will not pay my bill until i have the hard copy of my itemmised bill. They say it will be delivered in one day. I waited it didn't come and all of a sudden my phone wasn't working anymore, Fortunately i had another HUtch connection otherwise i would had been incommunicado! I went to airtel office they told me i had to call up customer care 121 number and requested for duplicate bill for which rs.50 will be deducted... I got so piss off, I told them "just for you Airtel people to do your work i.e. doing what you were supposed to do, I had to pay for more? it sucks! really... Could finally solve the problem after few days... pathetic! The next time if it happens again, i will not pay my bill also i will throw away my sim.

I had an airtel connection since 2000 and had a deposit of Rs2500/-. I got the connection disconnected due to poor services from Airtel.

No Bills for months.
Un-educated cust. care executives.
Putting u on hold for 10-15 mins.

Its four months and today even I called and I was directed to a BLACK HOLE where I was on hold for 12 min (finally hanged on) as my call was transfered to some officer. GREAT example of incapability of managing business by Mr Sunil Mittal.

Sure one day they will fall, as not good for growing economy