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SafeLink Wireless Customer Service Contacts

+1 800 723 3546 (Enrollment & Plan Changes)
+1 800 378 1684 (Technical Support Only)
PO Box 220009
Milwaukie, Oregon
United States - 97269-0009
Mon8:00 AM - 12:00 AM
Tue8:00 AM - 12:00 AM
Wed8:00 AM - 12:00 AM
Thu8:00 AM - 12:00 AM
Fri8:00 AM - 12:00 AM
Sat8:00 AM - 12:00 AM
Sun8:00 AM - 12:00 AM

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Use this comments board to leave complaints and reviews about SafeLink Wireless. Discuss the issues you have had with SafeLink Wireless and work with their customer service team to find a resolution.

Complaints & Reviews

Safelink WirelessRecertifying and lost phone

I had a mental breakdown. I don't remember several yrs. I need a cell phone. I had safelink from [protected] they said. I lost the phone. Don't have any information about the phone. They are giving me the run around when I talk to them. Call here call there, etc. I've been doing this for 2 months. I need a permanent cell ph. I can't afford one or minutes. Plz help me

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    SafelinkCell phone lifeline services

    Not fair!!! Safelink took my 1000 minutes to 350 minutes, no warning, no explanation!!

    Class action suit! They know what and why they are doing this, denied ever giving me 1000 minutes... Passed me to to 7 reps, yes 7!!!

    Unreal! Im not stopping there...

    The national verifer said they have been doing this, some law or reg. Lets them get away with it!

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      Oct 24, 2020

      Safelink Wireless — Replacement phone

      I have had my phone for over a year and it stopped working. It would power up and then shut off and it just...

      Oct 10, 2020

      Safelink Wireless — Motorola e6

      I purchased a motorola e6 phone through safelinks website on (10/2/2020) received phone on 10/9/2020. Buying...

      Safelink WirelessService

      I paid for an unlimited plan before my minutes ran out... The next day when I checked my balance it only had the free monthly minutes posted and not the unlimited plan I paid for with my debit card but the money was taken out my account... When I called customer service they stated they didn't see a payment posted on there computer even though my account statement show the money was withdrawn from my account and was told to purchase another plan... As of date the minutes still haven't been add and still no record of a payment ever posted to there computer and im still out of the money spent for minutes I have yet to receive... If ever

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        We are here to help

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        Sep 16, 2020

        Safe Link — Minutes over charge requiring purchasing a plan, hang-up, phone, set-up poor customer service

        It took 3 days, the use of 3 friends phones and countless hours of trying to get through to safe link, being...

        Safelink WirelessService on my phone [protected]

        My name is robin garrison phone number [protected] I ran out of minutes july 26 I pd $15 dollars and I have life line I got 500 minutes while everyone else gets unlimited talk and text. I went to look up and see what everyone else was getting for 15 dollars. While I got 500 minutes. And yet i've been a costumer for a good while. Would you not be mad cause I ran out of minutes once again

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          Aug 07, 2020

          Safelink Wireless — Lifeline service has been disconnected

          I am Lillian Cobb 775/7376319. I had Safelink/Tracfon uninterrupted service for 4 years. March 2020 called...

          Safelink WirelessExpired sim card and did not receive free phone

          My husband signed up for safelink and when he did he hit the wrong thing well customer service refused to let him fix his application sent him a expired sim card that was already activated I faught for 3 weeks with safelink tmobile and tracfone and still was being ran in circles with no help well when I brought all this to safelinks attention about the expired sim card and the free phone they wanted to lie to me over and over even when ibwas reading them the proof and everything so my husbands account is fixing to get cancelled all because u couldnt use his service to keep it active and for all this trouble we have had I think he deserves a free phone of his choice plus whatever network he wants to be on

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            Apr 24, 2020

            Safelink Wireless — Service from technical support at safelink.

            [protected] I just got off the phone with Safelink Wireless after what has been a three day ordeal. of trying...

            Apr 23, 2020

            Safelink Wireless — Being punished for taking care of my cell phone.

            I'm on a fixed income with 2 kids & now, absolutely no way to be reached or make calls during a...

            Safelink WirelessData

            Safelink wireless, is a crappy company, with crappy customer service.
            I am a cancer patient who also has just had heart valve replacement surgery. I live alone. I have no data. Haven't had data sin late march. I called support on april 3rd. None of them speak legible english, as support is outsourced to some country in southeast asia. The person managed to convey that my data was all used and it will recycle on the 3rd. It was the 3rd, I reminded her. She then said that it may take until the 5th. Today is the 5th... Still no data.
            Today, I managed to get a supervisor (allegedly), and she said that I was given my allotted data on march 28, and that I have already used it all (a horrendous lie), and I wouldn't receive more data until april 27th.
            When I asked to speak with her superior, she said she would transfer me, but she then hung up on me, instead.
            I am getting no assistance whatsoever!!

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              Apr 03, 2020

              Safelink Wireless — Safe link needs to be sued class-action

              These people are crooks and need to be held accountable for fraud They charge the US government for service...

              Mar 17, 2020

              Safelink Wireless — My power button, this is mechanical not software, does not work

              I contacted safelink on 3/15/2020 about my power button. I kept telling them that it was not a soft ware...

              Jan 07, 2020

              Safelink Wireless — Alcatel tli020f1

              We have this cell phone with data issues not able to make calls out and unable to receive any calls. Readout...

              Safelink WirelessSafelink phone complaint

              I have a SafeLink phone I don't get pending minutes until the 11 day of the month also I'm using WiFi on phone I turned my data off but when I checked the data it's out, they are stealing data and minutes I can't call, I see if you buy a airtime card they will cheat you out of minutes and data then lie about it I don't like this company they need to be shut down

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                Safelink Wirelessthe alcatel phone got wet and would not charge.

                Customer i.D. [protected] safe link wireless phone please replace with a weather and or shack roof phone as soon as possible love to you Marcia
                I would like the picture of my actual boyfriend that was on the phone and a couple of other things that were on it if you could do that Jeffery is disabled and he struggles with why people hate me to much and disappears a lot for his own sanity, which is a nice thing. Couples are nice. Client number [protected]

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                  Safelink Wirelessa205g alcatel tracfone

                  I have a Alcatel A205G tracfone through Safelink and it will not hold charge, shuts off all the time even when it shows that the battery is full, most of the time I don't receive any calls and or texts from family and or my friends, I'm not able to get online or send and receive mms messages, I can barely hear during voice calls on it. You can even see the inside of the phone from the outside of it on the front between the screen and where the numbers meet as its started to come apart in this area. I have had the phone for several years now and honestly it's been a really good phone it's just old and time to get a new phone but I don't have the money for a new one. I don't have to have a smartphone but I do need a phone.

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                    Safelink Wirelessapplication status

                    I made out the application approved I than was asked to submit Medicare insurance card I did so and they said it wasnt good enough that I needed SS Disability form, Called SS had them print out the letter and I in turn E-mailed it to safelink, I also sent them 3 utility bills, they asked for all of this but said that the usps didnt match my address and none of this was good enough, they also sent me 2 coupons and I sent them back.I have nothing more to send you.My client number is [protected] Barbara Lampman.I would appreciate someone looking into this

                    application status
                    application status

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                      Safelink Wirelesstracfone - alcatel a205g

                      This phone does not work anymore at all and it is terrible. I desperately need it in case of emergency and for job calls. My cell number is [protected] and I need a free upgrade ASAP PLEASE. IT IS IMPORTANT IN CASE OF AN EMERGENCY FOR ME OR FAMILY.

                      I have to either go outside and roam around to get a signal and when I do I cannot hear or understand. The upper left corner of the phone says E a majority of the time surprisingly yesterday it said G and most of the time V. This is the worst phone ever it I definitely need a new one. I have tried to re-verify and keep getting told I am already re-certified!

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