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SafeLink Wireless Customer Care Service

SafeLink Wireless

9700 N.W. 112th Avenue
United States - 33178

Customer Support Phone Numbers

+1 800 378 1684 3 1

SafeLink Wireless Complaints & Reviews

SafeLink Wireless / Safelink employee

Ali afroz on May 8, 2017
I had to reapply with safelink with new application and submitting all the proofs again then I got qualified and enrolled in February 2017. They used my old phone number which was fine with me but I needed a phone to use the services and I was promised to receive the phone in 7 -10...

SafeLink Wireless / Cell phone service

Rusty Kremer on May 2, 2017
I needed a new phone because my old one the # 7 button was not working. So I told them i needed a new one, but they shut my old phone off before even sending my new one in the mail!! Now I have NO PHONE SERVICE AT ALL !! And have to wait 7 - 10 days before the new one comes!? This is just...

Safe Link Wireless / application approval / denial & agent cust. ser. help / rude & disconnected in middle of conversation

CJ1958 on May 1, 2017
Well now . United States Gov't Wireless FREE PHONE !!! 1st/// Application file with ""Safe Link Wireless""! Lets start out with no upgrade of information Which was given W/ another Affiliated Co. I was dealing with over past 9 & 1/2 yrs, on first time of trying to apply w/ this Safe...

SafeLink Wireless / Have not received phone

Ronald Hill 33 on Apr 24, 2017
Today is 24 April 2017 and I have yet to receive a phone that I qualified for in January 2017. My enrollment ID# is 32246496. My name is Ronald K. Hill. I was informed initially that it would only take 30 days to receive an activated cellular phone, and it has been well over 90 day...

SafeLink Wireless / Government free smartphone

JerryDon on Apr 19, 2017
I called customers support line to ask if I can upgrade my existing safelink phone to the new offer ads of a new smartphone. I was told existing customers was not elgible to upgrade. I also asked if I close my account and re enroll would I get the new smartphone. They say that they could...

SafeLink Wireless / Enrollment problems and extremely poor customer service

Wesley Pringle on Apr 4, 2017
Todays Date 4/4/2017 On March 14 2017 I enrolled # 32754475 gave My address and sent all verification information asked. After waiting 20 Days I called and was told That the last two Numbers Of My street address was inverted in My Application (this Is wrong as When I tried Many times later to...

SafeLink Wireless / Service

JRS559 on Apr 4, 2017
I am so frustrated with the run around I have been on the pone from 9:30 am until 4:00 pm today, have had my service with Safe Link for a month and all of a sudden I have been cancelled. I followed all the guide lines and rules. I was told by Safe Link I had been canceled, they did not...

Safelink / I signed up for recertification to Safelink,& has been given the run-arounds for 2 months

edward baltimore on Apr 3, 2017
I Called to recertify 1/31/17;It's been 2 months & over hrs of wait time, while being hung up on, left on hold, to hang up to get no results, & this is after I'vbe given info.for a new phone, submitted all forms, thru email and faxing, I've got no phone as of yet...

SafeLink Wireless / Ervicio safelink wireless

jorge rodriguez on Apr 2, 2017
Mi nombre es Xiomara Granado tengo una aplicación hecha desde el 12 de febrero para la solicitud de un cell porque necesito ir a las clínicas y no tengo y califico para el mismo tengo 71 anos y he mandado pruebas de todo tipo tarjeta de los food stamps, tarjeta de medicaid, tarjeta de residencia...

SafeLink Wireless / Phone service

Tonyette Watts on Mar 25, 2017
One day I can use me safelink phone.The next day when I tried using it gave me a verizon message say call can not be completed. People calling my phone would get a message saying my number isn't a working number. My verification is in good standing and I have 1198 minutes on my phone. I...

SafeLink Wireless / Monthly data untruth

bromichaelocso on Mar 9, 2017
When I signed up for a SafelinkWireless account (TracFone phone), I was told by their "representative" that I would get 1GB data per month. I asked him several times to verify this and he did. When I got the phone from TracFone, i found out that I will only get 500MB per month. I also...

SafeLink Wireless / Customer service while trying to activate new phone (replacement)

danell05002 on Feb 8, 2017
I called spoke with first representative for 35 min. and I asked to please be transferred to supervisor. I got a very nice gentlemen that was helping me quickly, however he said my phone call needed to be escalated, because of an issue with it not working for my zip code, but when he went...

SafeLink Wireless / Safelink wireless not adding monthly data

Kitten Eyes on Jan 4, 2017
I spent 40 minuets on hold with safelink on 1/4/2017. I told them they never added the 500mb data for January first. At that point they replied they add minuets at the same time of data which they never did. I offered to send a screen shoot showing my data usage which would prove that they...

Safe Link Wireless / Safe link technical support

grannie2 on Sep 23, 2016
I called Safe Link to report my phone lost. I received a replacement phone and called technical support to get the phone activated. After spending more than an hour on the phone, the rep informed me he needed to give me my new number. I informed him I did not want to change phone number...

SafeLink Wireless / Cannot transfer old number to, new phone 2-1/2 hours of frustration

Ron Cavin on Jul 9, 2016
I am a Safelink user. Recently, Safelink sent me a new, unlockable phone to relace my original locked Safelink phone. I inserted the battery and the new SIM card and read the instructions for transferring my existing Safelink phone number to the new phone. These instructions were painfully...

Safelink / My phone service

Traci brown on Jun 11, 2016
I am now on my fourth phone from safelink! I just got the fourth one on Thursday the 9th of June and have had the same complaint and spent many hours on the phone with a representative... Who I couldn't hardly understand they found out that most of the phones they sent me wouldn't work in...

SafeLink Wireless / Wrongful cancellation due to, stolen wallet and I.D and somebody applying for phones

yaright!! on Apr 7, 2016
The same day my mom died I lost, well wallet was stolen. whoever ended up with it even tried to open a new mailing address for his illegal intentions including trying to get phones and who knows what else. So instead of Safelink working with me, knowing I have documented poof of situation...

SafeLink Wireless / Cell phone unable to use

Betty Miles on Feb 29, 2016
I have a Safelink phone, it will only call 911. I contacted Safelink Tech support, I spoke to a tech and after an hour of putting codes in the phone, she finally said my sim card didnt' work and gave me a ticket # with a promise to send a new sim card. After weeks of not receiving the...

SafeLink Wireless / My phone!

Steve Smith8 on Nov 2, 2015
I got a replacement phone Friday! I tried to activate itand it comes back saying call customer support! I called told them four different times about my phone no being able to retrieve my minutes from safelink!I can't call no more cause I wasted all the free minutes I had with the...

Safelink / cell phone

Reviewer42018 on Oct 13, 2015
I had a safelink phone and was sent a text to call for re verification for another year but my income changed and i was told i would have to apply again Safelink cancelled my service that day I applied again on the phone and then i looked on the website the website said I was not found for...

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