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SafeLink Wireless Customer Care Service

SafeLink Wireless

9700 N.W. 112th Avenue
United States - 33178

Customer Support Phone Numbers

+1 800 378 1684 16 4

SafeLink Wireless Complaints & Reviews

SafeLink Wireless / phone service

Gert LeSage on Oct 15, 2017
I have been a Safelink customer for 5 years now. after 2 years of being informed that I could update my phone, the old flip/flap phone did not work well so I called Safelink to let them know the problem since it is my only reliable phone to which I ' have my lifeline connected and used for...

SafeLink Wireless / customer service

Bryan Bonner on Oct 14, 2017
10/14/2017 I received a free offer for a free ringtone or wallpaper on my old Safe link phone that has no minutes left on it because I now have a new Safe link phone which I did NOT!! receive an offer on. I called customer service and they told me it because it is a random offer. However; I...

Safelink / safelink phone

skip4223 on Oct 1, 2017
After two weeks, i cannot get my phone to send or receive text messages. Now for the past 3 days i cannot receive or make phone calls. After numerous calls today was told my minutes for October were added and phone should work, but all agents told me that account was showing zero and they...

SafeLink Wireless / updating a sim in a bring your own phone

Daniel Deschamps on Sep 14, 2017
this is the 4th day that I've tried to get this settled. at one phone call i didn't even get a chance to talk to anyone, because they either could not understand ENGLISH or just didn't want to work. they were talking 2 people in the background in Hindi langue and laughing, before I even...

SafeLink Wireless / incompetent, irresponsible safelink technical support

RMW123 on Sep 11, 2017
Today, September 11, 2017 I have been on the phone with SafeLink for the past 2.5 hours because my phone, text and data service just disappeared from functioning. The most bizarre part of this charade is that a SafeLink supervisor transferred me to T-Mobile!!! The T-Mobile representative...

SafeLink Wireless / haven't got my sim card been two weeks since I have got to use phone

charlottefarmer on Aug 10, 2017
two weeks ago my sim card came up as unregistered on my phone. i called and they sent me another card in mean time i found out someone else had got a phone [which she was a neighbor] and had my number 931-227-6145. talked to supervisor and he said to ask for phone back, instead of giving...

SafeLink Wireless / cannot make calls / not receiving free minutes/

Jeremiah on Aug 6, 2017
I did not get my 500 free minutes in June, I called and after over an hour on the phone they were not able to figure out the problem so I purchased minutes. I needed my phone as I was on the road. In July after the minutes run out I called again because i did not receive the minutes for...

SafeLink Wireless / suspension of free dell phone services

Carolyn Rodgers on Jul 27, 2017
July 27, 2017 Carolyn Rodgers 101 S. Seminary St. Apt. 06 Collinsville, IL 62234 Enrollment ID#13447687 Phone IMEI#014643001147199 You suspended my free phone services on July 13, 2017 for no reason. I recertified my Lifeline Application as required to receive free cell phone services from...

SafeLink Wireless / customer service

ChadR315 on Jul 23, 2017
I called Safelink customer service because my phone hasn't worked in about 3 weeks. I never recieved mins for July. The first guy was useless. Transfer me to someone. Second person told me they would but the mins on the phone. Waited a half hour. Nothing. I called back and the guy told me...

SafeLink Wireless / safelink phone faulty and not working properly

D Rhodes on Jul 18, 2017
My Safelink phone started acting up around 2 weeks ago. I had no sound or alerts when I got a call or text or voicemail. When checking my voicemail, I can't hear anything being said. When I call someone, they can't hear me and I can't hear them. The only thing I could do on the phone wa...

SafeLink Wireless / safelink alcatel phone 304-642-0541

DianeMick on Jun 26, 2017
My 77 year old Mom was approved for free phone service through Safelink approximately 3 months ago. No choice of phone was given. She received an Alcatel touchscreen phone. Since she has never had a cell phone, we knew this would be a learning experience for her so I and her in-home worker...

SafeLink Wireless / employee

SerinaAndrews on Jun 17, 2017
My name is Serina and I was at the welfare office in Philadelphia, Pa Monday 6/12/17. I was stopped by one of your employees to see if I was approved for a phone. His name is Jamar. Jamar has since then been sending sexual text messages to my phone. This is really inappropriate and thi...

SafeLink Wireless / customer service

Julie Yates on Jun 6, 2017
Talked to a lady ID # 510616 and she kept telling me that my phone will not send or receive pictures with messaging. She kept saying it was my internet service. Told her my friends phone does it with the same network. I bought my phone on the safelink wireless website and paid over $300.00...

SafeLink Wireless / not living in the area to and safelink work is setting up people with safelink phone, using other zip codes

Laura A. McKnight on Jun 5, 2017
This guy is setting up people with Safelink cell phone and using other areas zip codes. When phone are lost or stolen. When a person call safelink on lost or stolen cell phones to report it as a customer you have no idea what zip code a safelink worker is using to set you up with a...

SafeLink Wireless / phone

Violet Tyra on Jun 1, 2017
The phone no longer allows me to make calls or texts. I use my phone for business. This problem needs to be resolved. I know that earlier today my phone was working and now it isn't. I'm furious that i can't make my calls or text anymore so now I am no longer able to make any money now...

SafeLink Wireless / safelink employee

Ali afroz on May 8, 2017
I had to reapply with safelink with new application and submitting all the proofs again then I got qualified and enrolled in February 2017. They used my old phone number which was fine with me but I needed a phone to use the services and I was promised to receive the phone in 7 -10...

SafeLink Wireless / cell phone service

Rusty Kremer on May 2, 2017
I needed a new phone because my old one the # 7 button was not working. So I told them i needed a new one, but they shut my old phone off before even sending my new one in the mail!! Now I have NO PHONE SERVICE AT ALL !! And have to wait 7 - 10 days before the new one comes!? This is just...

Safe Link Wireless / application approval / denial & agent cust. ser. help / rude & disconnected in middle of conversation

CJ1958 on May 1, 2017
Well now. United states gov't wireless free phone!!! 1st// application file with ""safe link wireless""! lets start out with no upgrade of information which was given w/ another affiliated co. I was dealing with over past 9 & 1/2 yrs, on first time of trying to apply w/ this safe link...

SafeLink Wireless / have not received phone

Ronald Hill 33 on Apr 24, 2017
Today is 24 April 2017 and I have yet to receive a phone that I qualified for in January 2017. My enrollment ID# is 32246496. My name is Ronald K. Hill. I was informed initially that it would only take 30 days to receive an activated cellular phone, and it has been well over 90 day...

SafeLink Wireless / government free smartphone

JerryDon on Apr 19, 2017
I called customers support line to ask if I can upgrade my existing safelink phone to the new offer ads of a new smartphone. I was told existing customers was not elgible to upgrade. I also asked if I close my account and re enroll would I get the new smartphone. They say that they could...

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