SafeLink Wireless

After reviewing numerous customer experiences with Safelink Wireless, it is evident that the service provided falls short of expectations. Customers have reported issues with dropped calls, poor customer service, and misleading information. One customer mentioned that the Wi-Fi calling feature deducted minutes from their account despite being told otherwise by representatives. Additionally, there were complaints about the difficulty in porting numbers away from Safelink to other providers, with conflicting information provided by customer service representatives. Overall, the consensus is that Safelink Wireless is not a trustworthy service provider, and customers are advised to explore other options for better service and reliability.

I have been in the service of SafeLink wireless free government program for a few years (telephone number [protected]. Ten days ago, my phone was deactivated (for reasons not clear to me.) I have been calling 611-611 repeatedly and finally it was reactivated. And then within one day the same problem recurred. I called again - every time I call, I get different answers or explanations or simply they hang up on me! until finally I was cut off from cellular service connection altogether. I haven't alternative phone to call! I have severe health problem, and I'm now left in the middle of nowhere. My connection now is my e-mail address ([protected]@hotmail,com) or my physical address in my account.

Sincerely, Chane Yohannes.

This is the third time you have turned my phone service off since February 16th, when I needed to recertify. I have done that three times and have multiple texts and emails to prove it. The last email has this information: Phone Number [protected]

Last Day of Service 03/18/2025

I want my phone turned back on by tomorrow, March 6, 2024. No more insane conversations with people who don't know what they are doing, who don't know who the person before them has done, or just say, "I am the only one you can talk to."

Regina Sawyer

I have been a SafeLink customer for a few years now. On Friday February 16, my phone automatically dialed SafeLink while I was trying to reach a friend. I was told I had to recertify. I spent hours on the phone with SafeLink staff Friday evening. I was finally told I was all set except to call another number on Saturday morning and give my new enrollment number and a number that started with a letter. On Saturday when I called I was passed from person to person, phone number to phone number for another two hours. Finally I was recertified. I even have a text on my phone stating that I am all set and that my last day of service will be February 16, 2025.

This morning I am again without service and told that I have to reapply and wait 7 to 10 business days. This is so frustrating. No one will fix the problem and keep passing me off to a different tech and phone number.

Please help.

I have had the absolute worst luck with SafeLink. Each time I talk to someone on the phone or chat I am cut off and hung up on or told I will get a call back and that never happens. I have been without phone service for a week now due to waiting on a sim card from you guys. I switched from Verizon to SafeLink thinking I would be better off. No. I should have just stayed where I was. The people working for SafeLink need lessons in proper customer service and understand that cutting someone off and being rude will get you and your business nowhere. I am now about to lose my ACP benefits because I have had to wait on a sim card that I am not even sure is on its way. My application is about to expire with them. I am screwed.

I put down my only address in Boulder, Colorado as 4869 Broadway Street, Boulder, Colorado 80304. And now you guys signed me up for this service and I will never see this Government phone. EVER! I contacted your customer service chat and he was super disrespectful. Either I get this phone sent to me, or disenroll me and I will go somewhere else. I am completely homeless for ten plus years. Send it. Or give me an option where I can pick it up in Boulder, Colorado. I don't play games.

I received a phone on or about the 15th of Oct the phone wouldn't work. It turned on but won't let me call.it said mobile network in available. We figured out the sims card in it was compatible. I purchased a sims card. The call have dropped every time. 12call later & a new sims card. Still no phone. This is completely ridiculous. Please help me find a solution

I have been hung up on 3 times, I have spent the last 3 hrs of my time going between Truconnect and SafeLink to get my phones number changed and turned back on.

I had surgery yesterday and am in no shape to deal with this today. I have family members I have not been able to contact to inform them about how it went and have been using my neighbors phone to get this done, This is very bad experience I am having and will be pushing to have the team at SafeLink investigated for the issue I'm having and being held in total disregard well dealing with this issue.

Never have I been so disrespected like this.

I talked with Andre 3 times, And my last call I said I wanted to talk with a supervisor because of being hung up on and he immediately disconnecGet my ceel ted the call.

Since September 2023 I have only had maybe 2 weeks of my data. The only reason I had that is because I finally got someone to listen to me and sent me a SIM card. Then back to no data since. I have asked for my account number and pin and have been refused it. I even got asked y I wanted to Port my number to Verizon since Safelink uses Verizon towers. BTW the issues started the beginning of August 2023 when I ran out of minutes when on August 18 2023 i got a email saying I had unlimited everything yet i had to apply to get unlimited everything and haven't had data since

On august 28, 2023 i order a safe-link phone with the help o lifeline,

Safelink gave me a phone with number, they didnt sent to lifeline california, I called at the end of august to change the phone number to the number i had with other company, the woman that answer, (i dont remember her name) asked me for a pin transfer, i had the pin, but she said check to be sure is the pin number, and call me later, buit this woman instead of change the phone number, she cut the service.After that ,on setember 5th. i called again and Lourdes took my information, when i call a machine say my petition is in process will take some hours that since september 5th.

I get 1000 minutes free which are supposed to renew around the 1st of each month Bbought minutes, are supposed to roll over each month. For the last 6 months or so, I have run out of my 1000 minutes entirely around the 27th of each month., and had to buy 500 to finish the month.

When I check the time on the phone over the month , there is no way in Hell I'm using the 30+ minutes eavary day it would take to run out of 1000 ( or in several month cases. 1500) minutes I was given. its like they aut0matically cut me off at the end of each month, no matter what, and I have to buy additional minutes just to finish the month.

Something is very wrong here. The service worked for years without problems, so they are now shorting me, saying iIuse minutes I didnt use and making me bu more!

I just got approved for SafeLink Wireless on August 18, 2023. My account shows a package (phone) was sent by Federal Express with a tracking number. When I contact Federal Express they say the tracking number is invalid. I have called SafeLink 3 to 4 times a day for 3 days (August 28-30, 2023). They constantly pass me off to at least to 2 or 3 different people and in end, every single time, they disconnect me. All I want is the correct tracking number and not one single person there seems to know what they are doing or how to help me. I am extremely frustrated.

I was approved for a safe link device 6weeks ago. I was then admitted to the hospital for a couple weeks, and stayed with my mother while recovering from my surgery. Long story short, when I finally made it home, I excitedly went to my mailbox to get my package from safe link, but there was nothing there. I received an email stating the package had been sent but I never received it. Someone had to steal it from my mail box. Is there anything I can do to have a replacement, or am I just [censored] out of luck with no phone? I'm in desperate need of mobile phone service , more now than ever before.

What can I do ?

Thank you ,

Jessica jones

56 Engle hollow

Hazard ky 41701

My safelink android phone is the worst I had ever used. I live in the mountains in kentucky. Closes tower is 10 to 25 miles away. Most local people use wi-fi calling. Last day of each month when my cell phone quits working. I get messages from safelink to make a call or text or cellular data to keep my service. I do and the phone still quits working. Sometimes it’s day my minutes have be delivered but they don’t. I get frustrated have to call so many times each month trying to get my cell working.[protected] is my safelink number. My email is [protected]@gmail.com or I can be reached at [protected]@yahoo.com my address is audry wright 2007 road creek road elkhorn city ky 41522

Hello my name is Roy I want to file a complaint against safelink because I had service with them for a while I used my own phone well then one day my phone quits working I called them they said I needed a new sim card they sent me one I put it in my phone it still didn't work so I call them again the person on the phone says they are going to send me a phone it doesn't come I call them again they tell me they canceled it because they didn't have the same phone they sent me before they never sent me on the guy says he will place a new order the phone doesn't come so I call them again now they tell they won't send me a phone til I send back the old phone that they never sent me now tell me is that messed up or what now they tell me my service is going to be canceled because I never made a call or text tell how can I with no phone or service now that's really stupid please help me make these people get their heads out of their butt because they are really dumb wow