Airtel Call Homepathetic service!

B
This review was posted by
a verified customer
Verified customer

I have my account in the airtel call home where I can call India. Since the first day, the website doesn't work. If at all I am able to log in, I just can not even see my profile. I can not do anything there. The customer care number [protected] does not work. It is either busy or if by chance you get through it, you are put on hold. Once I was put on hold for an hour, but still customer service executive did not come online. There is a place in website where we can lodge complaint or give feedback. Even the website is not allowing me enter any information. This is the worst service I have ever seen. I am not sure how to contact Airtel and close my account. I have $20 in my account.

Responses

  • Sc
    scrape_goat_of_airtel Jun 18, 2010

    airtel cuts money unnecessary and when i ask the customer care executive about why they cut my balance they behave rudely and cut more money in order to prove that if we complain more of our balance will be cut airtel service center executive cant fix problem any time and when customers talk politely they misbehave with the customer there is no complain box or grievence cell for customers at last the customers are only losing out every complain is falling in deaf ears AIRTEL such is big brand name is useless they just know how to cut the balance of its customers without any service activated by the customer

    0 Votes
  • Sh
    Shanker Jul 26, 2009

    This is the worst service provider. In real terms this type of companies bring the bad name to Indians and to their credibility.

    0 Votes
  • Sa
    Sathish Apr 28, 2009
    This comment was posted by
    a verified customer
    Verified customer

    Airtel SUCKS big time!!! The service is extremely pathetic. Firstly, the 1 cent per minute offer is BOGUS. They force us to pay $3.99 as a service usage fee every time you recharge it. It is ridiculous. They are making fun of expats. They are making them look stupid. Secondly, the service works fine for the first 1 week after registration. After that one has to make at least 15 attempts (No Kidding!!!) to make a call...and the worst part is the call gets disconnected when the service is still in use.

    I am in no mood to talk about the Customer service. I guess they are rigorously trained to be 'Pathetic' to the extremes.

    Ideal for the expats to exemplify and to quote what we hate about Indian companies, Indian goods and services, Indian Customer service, Indian mindset and people of India though we adore it. Here after, unquestionably, a firm 'ABSOLUTELY NO' to AIRTEL is my only recommendation.

    Airtel...you lost me as your customer.
    Good Bye. FOREVER!!!

    0 Votes
  • Ra
    Raj Kumar Dec 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Airtel Sucks... these beggars steel money from your account. Customer Care worst than automated system. They are very rude. One of the situation is that if there is no activity for 6 months on the account, the disable the account and take the balance to party. Funny thing is they say there is no way that they can re-activate the account. The catch is if you do not realize that your account got locked, if you try login online it will let you login and re-charge the account. When you call Customer Care they say that is your fault to recharge. There are no alerts or communication to notify the account status.

    Airtel STEELS money they are thieves and beggars.

    0 Votes
  • An
    anu Nov 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    No contract, Pin Less Dial, No Conditions, No Maintenance, Dial Local talk Long Distance, 1 minute roundup, Monthly Statement, Promotional Offers, Referral Benefits, Credits never expire ... Talk >338 minutes off you first $10.

    Take or leave it .. decision is yours ... What more you want of $10 ..

    https://www.stanacard.com/en/H_step02.aspx

    Use Promotion code:- 149700

    0 Votes
  • Sa
    sameer Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    yeah i faced recharging issues and poor customer service from airtel so shifted to reliance .feel tht reliance calling card is the best one around.have been using it for one year now and i get good voice quality, fast connections, and very less call drops.i learnt that they slashed their effective calling rates this festive season to about 5.9 cents/min and are also giving away 120 mins free talktime to all their customers.Makes sense to go for it

    0 Votes
  • Sa
    satish Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    totally agree wid u guys, feel tht reliance calling card is the best one around.have been using it for one year now and i get good voice quality, fast connections, and virtually zero call drops.i learnt that they slashed their effective calling rates this festive season to about 5.9 cents/min and are also giving away 120 mins free talktime to all their customers.Makes sense to go for it.

    0 Votes
  • Sa
    sarika dutta Nov 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    if you ask me, reliance calling card is the best one around.have been using it for one year now and i get good voice quality, fast connections, and virtually zero call drops.i learnt that they slashed their effective calling rates this festive season to about 5.9 cents/min and are also giving away 120 mins free talktime to all their customers.Makes sense to go for it.

    0 Votes
  • Vi
    Vikram Sharma Jul 31, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Bad service on your Employee & Iam not a Satisfied

    0 Votes
  • Om
    Om Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Worst service, I have charged for 100$ not able to use at all, never got connected...whenever i try...90% call gets dropped ...irritates and loose my temperament ..and mood to talk...I will say not to use...worst customer service.

    0 Votes
  • Ra
    Rajesh Jul 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Airtel Call home is one of the worst services I have used for calling India.
    last year I charged 4 time during their promotion (Independence Day and Diwali)
    In the offer they said that they will be sending the Saree and a gift hamper. I called them 10 times and every time I call they said it will reach in 10 days. But to my dismay it never reached. When I called them again last month they said sorry and said that they will give me the credit for their mistake. It has been more than 2 weeks and the credit didnt come and when I called again today they said that I am not eligible.
    The call center rep says that I am eligible but the other dept says I am not eligible.
    Airtel outsources the gift thing to the other company. When the company defaults, they charge it from that company but doesnt pass it to us.
    Like me there would have been thousands of people who must have recharged the account and they made millions from this.
    Its a fake promotion and I would never recharge from Airtel again in my life.
    They are real fraud.

    0 Votes
  • Sa
    sarjit singh Mar 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I agree with all complaints. You are doing good service.

    0 Votes
  • Ra
    RATNABODHI MOPKAR Feb 29, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I WANT MY CALL LIST THIS MONTH 2/2008

    0 Votes
  • Vi
    Vipul Goel Dec 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I know, Airtel service sucks. I have not bought their card after first usage too. Even Reliance website is bad.

    I have started using WQN again now !

    0 Votes
  • Te
    texas_scam Dec 04, 2007

    I like Airtel much better than Reliance now. The call placement happens instantly, no delay at all... and the clarity is amazing, better then reliance..

    0 Votes
  • Go
    gova Dec 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Could you guys try the number [protected],
    because i have recharged my number it working good..only the problem is when ever i try to call india..it will be connected and immidiatly it will get disconnected,So ineed to dial it again(always it is happening)...this is making loss of money

    0 Votes
  • Sh
    Shyam Mohapatra Nov 22, 2007
    This comment was posted by
    a verified customer
    Verified customer

    The service really sucks. Please do not use it. Reliance is 1000 times better.

    0 Votes
  • Fr
    Friend Oct 11, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Airtel Call Home is FRAUD !! Never use it. This morning (Oct-11-2007) they launched promotional offer which would give 100% free talk time (so $5 recharge would give $10 talk time). I recharged at 7:00 AM EST on Oct-11 and came to know that offer was dis-continued on same day due to Business Reasons !!

    Call center is saying offer was withdrawn on 1:00 PM IST time and I recharged around 4:00 PM IST time under that offer.. There website says some thing and some thing else would happen in back ground..

    They are here to fool people.. stay away from them!

    0 Votes
  • Ni
    nilofer salim khan Jul 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I brought a card for refill but due to the rains the card got wet and the 14 digit no tore a bit. Hence i could not refill it. I do not have time to go to an airtel center as it really takes up a lot of time. Mob no [protected]. Thank you.

    0 Votes
  • Mu
    m uday bhasker Jul 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My father got his mobile with AIRTEL connection([protected])... Last month he received a message informing that he will get cricket score information and for that an amount of Rs.99/- has been recovered from his prepaid card. He had never enabled that option and willing to do those things...

    Then he wanted to contact the AIRTEL customer care center but unable to contact them in this regard. His mobile number: [protected].

    0 Votes
  • Vi
    Vijikumar Jul 24, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I am unable to call and receive anychennai reliance land line numbers (in INDIA and in Tamilnadu) from my Airtel mobile phone. Not only from my mobile also from all Airtel mobile in tamilnadu.

    0 Votes
  • Dh
    dhiresh bhatia Jul 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    This is regarding the pathetic behavior shown by the airtel dealer. I'm from Coimbatore and my phone no is9952447372. I have deposited the enrollment form twice but still they stopped the out going facility. I am i supposed to get my photographed clicked every time who will pay for it. This is harassing me mentally and surely will be going to the consumer court. In future also will also advice people to stay away from airtel connection. This is for airtel happily harassing you for you.

    0 Votes
  • Ma
    Mali Madhav V. Jul 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My daughter Pallavi availed airtel companies Friends prepaid plan. But many times service remains interrupted. Her Mobile No is [protected].

    0 Votes
  • Pr
    PRAVEEN KUMAR Jul 23, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My no is [protected] the complaint no is [protected].

    This complaint is regarding the balance on screen facility which is not displayed after u make a call or message and also the amount of free sms remaining is showed 100 as it is not changing stand still to 100...

    Last week i lost my cell n applied for duplicate sim n i got the sim since then am not getting this facility on my no.

    I called airtel customer care and placed an complaint n it seems not going to be solved, just because of this i unawaringly lost my 40 rs balance while messaging since my message counter reached hundred i cud not make out. If balance is deducted then after every message it will show the balance and no of sms remaining ( i have quota of 100 sms free per day). In case i am tapped out of my quota the next message will be charged n will be displayed. I did not get that message n was kept on messaging till my balance got 15 paisa.

    0 Votes
  • Mu
    Mugdha Apte Jul 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    On 26th of June I got a call from Balaji Teleworld located at B-43, Devine Sharaton Plaza, Bhayander (E), Ph. : [protected] regarding conversion of Prepaid to Billing connection. On 28th June a boy called Ganpat came from Balaji to collect all the required documents and an amount of Rs. 599/- as conversion charge. I supplied all the documents and requested amount in cash. He assured me of the conversion latest by 30th June and handed over a receipt for the same amount. I spoke to Ms. Sunita at the same time on the number given above to reconfirm about the same.

    After that I have neither received any kind of updates regarding this process nor they are picking up my call. I have brought the matter into notice of their Seniors Mr. Milind and Mr. Jagdish as well. They also assured me for the process to be completed till Thursday 5th July 2007. Still I have not received any kind of verification call or even any update.

    After this I called the circle office as well and spoke to some customer care executive on [protected] on 5th and 6th of June 2007. They showed total non-cooperation and further asked me to directly contact the branch office. I requested them to connect me to some of their manager as well but due to busy lines, I could not convey my problem to them.

    The Branch Office people have utterly misbehaved with me which has caused me a lot of trouble and mental harassment throughout. I have been tracking this case for more than one week and I have not received any kind of satisfying answer from the branch office.

    With regards
    Mugdha

    0 Votes
  • Ra
    Ramkumar Rajamanir Jul 10, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have never experienced such a worst customer service from AIRTEL karnataka. Few months back i have left india and requested my mobile number under safe custody. Customer services also confirmed that my number is under safe custody. But i have been invoiced for every month with monthly charges. I have sent several queries regarding that and none of my queries were answered. I have also contacted customer service and escalated the issues to the manager. The manager simply terminated the call and went without answering my queries. Its really frustrating to have such a worst customer service. I am discussing with attorneys to take necessary action upon airtel. They are not prompt to customers.

    0 Votes
  • Sa
    Sandeep kumar jain Jul 06, 2007
    This comment was posted by
    a verified customer
    Verified customer

    My mobile no. is [protected] and out going call is barred in that no. I have already checked my mobile, even check it on other mobile but the problem is still as it is. I have made so many complaint but no action is taken till today.

    0 Votes
  • Am
    Amit Shah Jul 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Why is it ?Airtel must not increase the monthly mobile charges from 249 to 498 it's very disappointing. How happy I'm using the service but i'm not at all satisfied with this sudden change. I think i have to move to other network providing cheap charge for mobile office.

    0 Votes
  • An
    Anand Kumar Jul 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I recharged my mobile for Rs: 888 through internet (HDFC Bank). Actually for a 888 Rs recharge we get a validity of 180 days and a talk value of Rs:665.32. But when done through Net Banking i validity increased only for 90 days. When complained to the customer service (complaint No: [protected]) and after two days they replied that it is the Bank 's problem and Airtel is not responsible for such an issue.

    0 Votes
  • Ra
    Ramana Apr 19, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have registered with airtel for calling India, as part of promotion I referred a friend and for that I did not receive talk time as promised by Airtel, when I register a complaint with them they are least bothered to solve it, and I hardly get connection to call customer service on [protected]. Please do not use airtel call home service to call india... Reliance is the best... earlier I used Reliance calling cards only but as there was talktime offer I switched to Airtel... but please all customers who wish to call India... DO NOT USE "AIRTEL CALL HOME" service... its my humble request.

    0 Votes
  • Pe
    peter Apr 05, 2007

    I have Airtel connection for past 45 days. There is no problem till now.

    0 Votes
  • Mo
    Mohan Mar 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Lots of negative complaints and Brijesh suspects others are "Reliance India Call" employees. How is your experience with Airtel Brijesh? I am not an Airtel customer. I will try their website and 24x7 customer service before joining Airtel.

    0 Votes
  • Br
    Brijesh Shekar Mar 02, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I don't have enough spare time to read each and every one of the feedback on this page. But, I did scan most of the reviews, which is mostly negative about AirTel.

    I have a suspicion that every one of you is a 'Reliance India Call' employee.

    0 Votes
  • Sw
    Sweety Mar 01, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hi, I have a account with airtel but the service is very bad. When ever I Dial to india it is always busy and it doesnt get connected at all. And the site also doesnt work at all. The site page never loads , I think the airtel service should be improved lot.. Other wise airtel loses the customers soon. Every one thinks airtel is fraud , its very shame to think like that as i am well known customer in INDIA which is widely spread Good network provider of INDIA but the service regarding the "AIRTEL CALLING INDIA " is not satisfied by any one. Hope AIRTEL will improve in near future..

    0 Votes
  • An
    Ankit C Feb 28, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I registered for airtel callhome service a month ago. But till now, I have never made a single call home. It does not work at all. Pathetic service. I sent out a mail to customer service which replied to me that my complaints are not valid and everything is fine at their end. When I asked them to return my money and close the account since they can not resolve the problem at MY END, I did not get any response back. It's such a frustrating experience. I expected a quality service from AirTel. Somewhat similar to what Reliance has. But I have to say "Airtel sucks".

    0 Votes
  • Go
    Gopal Feb 18, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I have been trying to make phone calls using Airtel for the last 3 months. It absolutely sucks. You can never get through. Once when I got through and entered all the required information, then I got the busy tone. Reliance rocks, airtel sucks.

    0 Votes
  • Ja
    Jayaram Feb 07, 2007
    This comment was posted by
    a verified customer
    Verified customer

    USP Card (http://uspcard.com) is not working now-a-days. Do you guys know about that?

    0 Votes
  • Su
    Suhaib Ahmed Khan Jan 25, 2007
    This comment was posted by
    a verified customer
    Verified customer

    One of the worst service provider I have ever seen in my lifetime. They are just there to rip your wallet. I December 2006 I got into their trap, and end up trying to register on their website, which was not successful, I never got any pin or account number, but in Jan 2007 I saw they charged my credit card (they are very quick in doing that, when I called them about the charge they told me that my money will be refunded back to me (still waiting) later on my bad I tried to register again (thinking they must fixed their problems) so this time I got the a new user id and pin, but I was still waiting for my previous illegal charge to be refunded. Finally they blocked both of my accounts, giving me no reason why they did that?

    Note: I never used my first account to make calls. So again now I have to fight to get my money back from them.

    CHEATERS!

    0 Votes
  • Ra
    Ravi Dec 25, 2006
    This comment was posted by
    a verified customer
    Verified customer

    This is the worst service i ever seen. I have registered with Airtel call home and I am trying to reach Air tel customer service many times but i could not reach them. The site is very very poor.

    0 Votes
  • Mu
    Mukul Bhaskarwar Dec 23, 2006
    This comment was posted by
    a verified customer
    Verified customer

    I have tried to register via airtelcallhome.com and it did nothing but to charge my credit card. i tried next day and i got details about my account. When i tried to call it says account is locked and need to call customer service. i am trying to call to their customer service since last 7 days but phone is not working [protected])...now my money is stucked with them.....

    0 Votes

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