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Airbnb review: Accidental booking cancelled immediately — refund refused

Ali Ruhi YILDIRIMER of US

Nov 04, 2025 6:09 am EST

Verified customer

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I accidentally booked a property with Caterina House via Airbnb and cancelled within less than one minute. No service was provided, no check-in occurred, and the host suffered no actual loss.
Despite EU consumer protection law (Directive 2011/83/EU) and my polite requests, the host refused a full refund. Airbnb confirmed that the refund decision is solely with the host, but their response has been unhelpful.
I am sharing this complaint publicly to alert future customers and to request a fair resolution.
Dates: 17.10.2025, Cancellation date: Just in 30 seconds after reservation
Reservation ID: HMSMWAC3HF

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Nov 04, 2025
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