Airbnb

Dears
I was surprised yesterday when I received an email that Airbnb had desactivated my account under the pretext that I am under the age of 18. I didn't understand from where they got this information. I am 53 years old as mention my profile photo and I joined Airbnb in 2014. During these years I booked many apartments in many countries without any problem. In addition I got positive Feedback from all the owners.
I called yesterday the Customer service which promised me to get back to me once the case manager is available.
I am still waiting that you consider my case and reactivate my account.
Thanks in advance
Mohammed Belhaj
[protected]@yahoo.com

Both of these incidents occurred in the past two weeks, both San Francisco...
Firstly got cancelled by host from Homeaway after being booked in for months !
SO, go with the professionals I said, AIRBNB I said ...
Sorry I no longer have the ref. number...but!
One is Christopher...AMAZING view from Russian Hill, paid with Paypal
gets an email that he doesn't have anyone to let me into the apartment ?
So no go

Next was Charles...Best location in North Beach with Balcony !
I booked from July 3rd to 12th...THIS Year (for both)
Email returned that date was too far away ? thought I had typed 2019 by mistake
BUT no, had the correct dates in...TOO FAR AWAY ?

Almost ruined the holiday(and the marriage) but managed to get an hotel at double
the price I may add(for the same location of course

Obvious question is of course WHY are these people even allowed to be in this business? and yes it is a business when they are charging for it
You advertise, so your selling, I bought (twice) with NO product to show...
NOT ON !

Keep to no feedback from Airbnb support, just keep to ask waiting their judgement for extenuating circumstance.
However, we have wait long time already and no more feedback to us.
Also, we haven't confirm the cancellation buy CS cancel my reservation and just refund 50% payment to me just in few minutes.
Really bad experience and will not try airbnb anymore.

re Booking: HMZX3YHQHX

I have tried to use your website to complain that my credit card was charged THREE times on the same day with NZD $51.49 for the one night's accomodation on Saturday 21.04.18.

I have had two requests for the booking number by airbnb staff but am still waiting for am email apologising and saying both overcharges have now been refunded.

I did recieve an email initially saying I have been charged twice and a refund would be forthcoming (takes up to 15 days grrr) by no one has acknowledged I have been charged THREE times (not twice).

Hopefully I will now get some action ?

This policy seems to be to refuse any refunds despite evidence/information provided to justify a refund. Airbnb ensure the perimeters surrounding an application for a refund are so restricted and unreasonable to make it virtually impossible to succeed with this. Very limited time frames and very unreasonable and biased staff back this up, i.e. it is almost impossible to secure an intelligent conversation and gain any form of refund no matter how small. Bad company to engage with and there are far better alternatives available in this massive marketplace - suggest you try any others.

Airbnb does everything they can to misguide you as a host. Their policies are not clear. They tell you their assurance protects guests in your home but they don't tell you that they protect items missing or damaged. When you come back and file a claim, if it's not within 14 days of the checkout or before someone else checks in, they don't cover it. What's the point?
I have missing technology someone stole from my home, bleached towels and sheets that someone ruined worth over $1000 and nothing is recoverable.
Airbnb doesn't give a crap about you as a host or you as a guest. They are especially dishonest and unethical to hosts .
Here is an email I got recently:
"Please be advised that, per our Terms of Service, Airbnb reserves the right to make the final determination with regard to these disputes. We are unable to reconsider the decision made in this case we've issued our final decision and will uphold it accordingly.
As further communication will not change the outcome of this case, we must respectfully disengage from further discussion."
Airbnb is more concerned with getting you to just roll over and get over their bs than actually helping you resolve the issue.
Does this seem fair to you?
If you are looking to host your place with Airbnb, don't.
If you are a guest with Airbnb, be kind to the home owners and don't expect a hotel experience. If you want a hotel for 10 guests, go rent 5 rooms and pay what that is worth instead of giving hosts crap.

I introduced a friend annekoh20 @gmail.com following the promotion steps provided, and she followed the steps provided to order her 1st airbnb perth stay worth more than $2k.
but she didn't get the $45 credit and I didn't get the $25 credit too.

Felt cheated. Promotion is a farce.

Felt Airbnb is not sincere and make unnecessary lengthy steps to confuse users.

I cancelled my Airbnb booking 16 days prior to the check-in date. The host had a "strict" refund policy which only entitled me to 50% refund on the entire booking. This refund policy does not compare to what other accomodation providers offer in their refund policies. I urge all Airbnb users to read the refund policies carefully before booking as it could lead to a huge loss of money if you have to make any changes.

I booked at place at Airbnb website on March 9, 18 at around 10 pm. I am a Canadian resident and my visa card is in Canadian dollar currency. I paid $1, 234 US dollars equivalent to CAN$1, 633.
The day after, I received an unapologetic text from the host stating that she had "forgotten" that the property was already rented and so a refund would be issued. I received a refund of $1, 234 US Dollars. However, when converted to Canadian Dollars I had a shortfall of CAN$92. Presumably, the credit card company used a different exchange rate for the refund generating the shortfall.
I e-mailed the host and she said that was not her issue. I then called Airbnb. After waiting on hold for about 20 mins, the customer service representative explained that they had no control over the exchange rate and that there was nothing that they could do. She suggested I contacted my bank as the shortfall was not their issue. I understood that Airbnb had no control over the exchange rate. However, I did explain that their host's negligence in cancelling the reservation for no reason had caused me to lose money. Had their host not canceled, I would have not lost the money.
As their Airbnb's wrongdoing caused me to suffer damages, I indicated that I should be compensated the CAN$92. They laughed it off and repeatedly denied that they had anything to do with my loss.
I asked whether there was an official complaint process so I could be compensated and they said they did not. No solution was offered, no one sympathized with my situation and no responsibility or assumed.

I made a reservation through Airbnb for this coming August to Iceland. We paid half of the bill for $905, and the following morning I received a text from the host informing me her place was already booked and she apparently did not block it properly. I immediately called Airbnb, explained the situation and told them to cancel it and not process my deposit. The host also called them and explained what happened. Later in the day I called again as my deposit was still in pending and had not heard back from them. Of course I got another person, said she saw the comments and it would certainly be resolved. This morning I checked my checking account and, voila, they processed it. Called again, got another person who, thank God, resolved it in 5 minutes. She said all she had to do there on their end was cancel it. Now why couldn't they do that yesterday? Now, as we are a retired couple, we have to hold back on a few payments until the refund hits our bank, and that may take up to 15 business days. There is absolutely no way to email a complaint to the main office.

I booked a room for one night in Boston on Newbury Street. The title said self check in at any time. The ad had said check in at 3. When I submitted my booking a list of different time options appeared starting in the morning to afternoon because the owner allows additional check-ins, and would have to first confirm it. So I checked a time for the morning. An automatic message got a message from Airbnb had said that said the owner will have to approve before it is confirmed. a couple minutes later I got an email stating that it was confirmed. I show up to the walk up townhouse and call the owner. He says that it's not available. I tell him about the message on Airbnb and confirmed email. He says that it was an automated confirmation and he cannot honor it's because there's a guest in there until noon. I called Airbnb and I was on the phone with them for an hour at first they were trying to find an additional Hotel they said that they would pay for it. Then they came back and said I would have to pay for it and they would reimburse me. However I didn't have that kind of money so I was pushing for them she find something else. Well the short of it is they didn't reimburse me for the room in Boston. Nor did they put me in a hotel. They literally left me stranded. I've contacted them a handful of times within two hours. Their response was that the owner listed the check in at 3 p.m. and even though the title says you can check in at any time is meant to say after 3 p.m. I told him about how it gave me different options to choose my check in in that I would receive a confirmation email if you proved it which I did. They said to send me that confirmation and I did. However I never got the refund. Then I got an email from the guy who originally said he would refund me and he said he that he made a mistake. he meant to send that email to somebody else. Airbnb said that they have to honor the man's request that I don't get a reimbursement. I have sent emails and I've called the hotline and the case supervisor will not contact me back. It's been 2 weeks now

I made a reservation through airbnb for 2months. After i get into apartment, there was smell inside apartment which makes it impossible to live there. I created a support ticket for it and provided some videos regarding sth like a rat living inside ceilings and walls which causes smell and noise.

Despite all the videos i have provided airbnb support just didnt approve my refund for the apartment. (Also the host just didnt return to any of my messages and calls)

A resident of a 22 unit apartment building is running an Airbnb. The tenants in the building have been told it is a secure building. The Airbnb hostess is giving out keys to her Airbnb clients. The other occupants of the building are a vulnerable population. There are 5 residents with mental impairment's. In three cases the parents of these conditions have purchased apartments for them so they can live independently and still have security. The rest of the other residents are elderly. The oldest is 97. Most of the residents are in their 70's and 80's. The information on the Airbnb site shows 35 reviews. The review may represent two occupants. The reuslt is 35-70 or more unknown individuals have had access to the building. They have keys and may go anywhere into the common spaces. The elderly residents just see an unknown person in their "secure" building.
We request that the Airbnb remove Lori Allen at 720 Kellogg Ave. Ames, IA from their list of approved sites and take down her information on the internet/

I booked Villa Elena in Odessa Ukraine to stay one week in August 2017. As we were there, we relised that the garden of the house was demaged by landslide. There was no access from frontside of the house. The street does not exist because street was also landslided. It is danger to stay in this house that at next landslide the house will be demaged. All houses on same street were demaged. https://youtu.be/iPHclWbrg8U
https://youtu.be/LWNm2Sx4OpE
Indoor pool was also not available to use. On photos on Airbnb was everything ok.
I canceled in the first 24 hours and refunded also the rest of money 800 Swiss francs. Refund was not accepted by Airbnb.

We booked 5 nights ($4200) at a home in NYC https://www.airbnb.com/rooms/20775593
for a vacation over 2 months in the future. Within 1 hour of booking, we realized we had made a mistake (house only had 1 restroom and we were a family of 7). I immediately contacted the owner and Airbnb. After numerous emails and phone calls, they still kept over $1000.
Robert is a bad person who does not care about anyone. Do not rent this home. Further, Airbnb can and will do nothing to help you.

I have done a reservation via airbnb to expend 5 days in SF . I booked it on June 9 2017 and I was traveling to Miami to get there .
I have asked the host to get instructions to access the place since I never been there before . she never respond to it .
when I arrived there the host sent me a message and ask me to lie to the security people and pretend I was her uncle to have access to the apartment I had reserved at airbnb ...
the host never told me about that until I get there ...I decided to leave the place and cancel my reservation ...the ad also was misleading ...but the host set me up with the cancelation policy and is retaining my funds .
I have escalated the issue to Airbnb and so far but Airbnb is not helpig me at all .
does Airbnb support this kind of activities ?
is it legal to ask people to lie to access places where Airbnb is not allowed to operate ?
why Airbnb does not allow people like me that refuse to misrepresent themselves to cancel their reservations on those cases ?

I need to get this straight ...I guess there is a confusion about been disruptive and act illegally ...so I hope someone needs to clarify that for me ..
Thanks

1 I am an active cost member of Airbnb since April 2017. I have 2 properties for rent in the listings of AirBnb . One is in Islamabad and Murree, Pakistan. Out of these one four-bedroom apartment in Islamabad. This apartment was booked by AirBnb for their client from 13-22 of April 2017, When these guests checked in, Airbnb informed me that after deducting their commission they have transferred $ 837 in my account on 14 April 2007. Upon my inquiry these guests confirmed that they have made the payment to Airbnb. They stayed for 10 days and left in time without any complaints or reservations.

2. On 14 to April 2017 I checked my account with Airbnb and found the transaction in order showing that $ 837 have been transferred in my account with Payoneer. (Copy of account statement attached). However, when I checked from my account in Payoneer (Copy attached), this money was never transferred. I kept on checking this account but when I found out that even after 5 months this amount was never transferred in my account. I repeatedly tried to contact them but they have made the system of complaints so difficult and complicated that I could not even report this deficiency in 5 months. Anyway, after a lot of research I finally managed to report this matter to Airbnb who promised that they will resolve the matter in 24 hours. Ever since I've been trying to contact them again but they always leave a message for me that the issue is being resolved ( a copy of the response is also attached for your reference).

3. In view of the situation explained above, you are requested to help me in:-

a) Recovery of my dues, i, e $870 from Airbnb.
b) This company which is registered in United States of America and doing business globally should also be penalized for such missdoings.
c) I may also be paid compensation for the mental torture which I have been suffering for the last so many months.
d) Airbnb should also be advised to make their complaint system easy comprehensible for their clients and respond quickly and efficiently when they receive complaints basically related to money matters.

I booked a three-night stay in Berlin for our honeymoon. However, it was cancelled by the owner stating that we weren't too trustful to let us it. That was very strange to hear counting that we have never been to Berlin. Oh well, we booked another place and everything went well. Our next stop was Bern. I received an email that the apartment was no longer available.

Airbnb, what's wrong with the information you provide? Maybe you start monitoring people who use your service for getting money?
If they don't own the property anymore, maybe they should notify you or maybe once some months you will call them to be sure?
I guess you just don't care.

Their idea is fine, but the realization is bad. I have never experienced worse customer service. What they say sound nice, but when it comes to a problem resolution they become rude for no reason. And they are absolutely useless and not helpful at all. Talk less and act more, guys, and take responsibility if issues arise. Till then your sweet talks will not be interesting to people.

I will NEVER book with Airbnb again!
They are not the accommodations business they are in the banking business!
They charge your CC for the full amounts at the time of booking a full (4) months before I even step onto the property.
So they are making $$ on my $$ like a bank would do.
This is still with the option to cancel (5) days before the stay
I can call ANY hotel for nay city and just HOLD the reservation and they will NOT charge my CC until I actually step foot in the hotel.