Fortress Security Store

Shipping costs be way too high, man. Like seriously, they need to chill and use USPS.gov for cheaper options. My first order was a total mess, dude. They sent me the wrong stuff, but luckily their customer service came through and sent me the right items along with a return label for the wrong ones. Props to them for that. The replacements came in real quick thanks to USPS, but guess what? The original order finally showed up after I had already bounced from the place where I needed them. Talk about bad timing, right?

But hey, gotta give credit where it's due. Customer service has been pretty solid overall. They've been quick to replace any faulty parts without giving me a hard time, and get this, they even have this crazy 3-year guarantee thing going on. That's some next-level commitment to customer satisfaction, man. So yeah, despite the shipping blunders and all, I gotta say Fortress Security Store has been treating me right.

I've had my system for over a week and it won't connect to the network, even though it's showing plenty of service. I chose this unit because of its connectivity, but it's just not working. The new sim card took a whole week to arrive, and I'm still not sure if it will actually work. They told me I might need a new unit, but they haven't sent one yet. It's also annoying that I have to leave feedback if I want to give a rating lower than three stars. My opinion of them will get better if they resolve this issue.

This Fortress Security Store ain't no walk in the park for folks who ain't tech-savvy. I've been on the phone and shootin' emails to their customer service like there's no tomorrow, and gotta say, they've been mighty patient and helpful. But dang it, even after I installed this system on 6/24/19 and set off more alarms than I can count, I still can't arm the darn thing (7/8/19) without them sirens blarin' like crazy. Now I'm back at it, chattin' with customer service through email, hopin' they can fix this mess. I gotta admit, I'm real tempted to just return this system and get me one that comes with professional installation and monitoring, even if it means payin' a monthly fee.

So, we had this issue with our connectivity, right? Like, it was so bad that we had to get a new sim card from Fortress Security Store. But guess what? When we tried to activate the card, they sneakily added a whole new monthly payment to our cart! Can you believe that?

Now, here's where things get even more frustrating. We tried to reach out to their support team on a Sunday, during the hours that their fancy website claimed they were open. But guess what? All we got was a recording telling us to send an email. So, we did just that. And what did we get in return? Nothing! Well, except for an auto-response, which is like a robot saying, "Hey, we got your email, but don't expect a real response anytime soon."

Now, Monday rolls around, and we're still waiting for a response. Like, seriously? How hard is it to reply to an email? We were starting to lose hope, but then we decided to give them a call at 3:45 (EST). And finally, finally, we got to speak to a real person. Thank goodness for that!

But here's the thing, Fortress Security Store. If you're gonna claim that you're open 7 days a week, shouldn't you actually, you know, respond to your customers within a reasonable timeframe? It just seems like common sense to us. Like, why even bother having those hours if you're not gonna be there for your customers when they need you?

So yeah, we're glad we finally got some assistance from a human being. But honestly, the whole experience left a bad taste in our mouths. We expected better from Fortress Security Store, especially when it comes to something as important as our security. Hopefully, they step up their game and start providing the level of customer support they claim to offer.

I had a couple of issues with my order from Fortress Security Store. The first problem was that my order was missing one 'pet motion sensor'. I reached out to their support team and they were able to send me the missing item within a few days. So, that issue got resolved and I was happy about it.

However, the second issue I faced was with the SIM connection and signal problems. I had paid for two months of service along with the startup fee, but unfortunately, I still couldn't connect to the system. This was a big problem for me because without the SIM connection, the whole security system becomes useless. I don't have a landline and my internet service is only available through a hotspot on my cellphone. So, I really rely on the SIM to make this system work.

I decided to chat with the support team again to address this problem. They assured me that they would send a new SIM to me, but it has been over a week now and I still haven't received it. This is frustrating because I really need the SIM connection to make the security system functional.

Overall, I appreciate that the first issue was resolved promptly, but I am disappointed with the delay in resolving the second issue. I hope Fortress Security Store can send me the new SIM soon so that I can finally connect to the system and have peace of mind.

I gotta say, I got my system real quick, just like I ordered it. Most of the stuff was working fine, but there were a couple of hiccups. The SIM card and the Power Supply were not in working order, which was a bummer.

So, I reached out to customer service on 3/25, hoping they could help me out with getting replacement items for the SIM card and Power Supply. But let me tell ya, I still haven't received those items yet. It's been a while, you know?

I sent them another email on 4/2, just to check in and see what's up with the shipment of those replacement items. And guess what? They said they'll re-ship 'em. I hope they actually do this time.

Now, here's the thing. I signed up for the SIM card communications on 3/23, and they gave me an activation number on 3/25. But guess what? That number ain't working, even till this day. Man, I'm really disappointed with how this whole thing is going. The unit's performance is not up to par, and they ain't doing a great job fixing the issues either.

So, I just got myself this G6 Titan alarm from Amazon, you know? It came with these fancy lithium powered door and window sensors. But then, I thought, "Hey, let me order the same alarm system from fortress, see what they got." And guess what? The door and window sensors they sent me were the older nicad powered ones. Bummer, right?

Now, here's the thing. I needed those sensors for some unheated areas, you know, where it can get pretty chilly. So, I wanted to make sure I had the lithium powered ones, 'cause they handle the cold better. I reached out to a representative at fortress, and they were all like, "Yeah, let me check if we can swap those nicad sensors for the lithium ones." And I gotta say, I haven't heard back from anyone at fortress yet. It's been a while, you know?

But hey, apart from that little hiccup, I'm actually pretty stoked with the t6 Titan system I got installed right now. It's doing its job, keeping me safe and sound. So, yeah, overall, I'm a happy camper. Just hoping fortress gets back to me soon about those sensors, you know? Fingers crossed!

I gotta say, I've been dealing with some major frustrations when it comes to Fortress Security Store. Let me break it down for ya:

First off, this whole random RFID failing to disarm thing is driving me up the wall. Like, seriously, what's the point of having a security system if it doesn't even work properly? It's like playing a game of chance every time I try to disarm the dang thing.

And don't even get me started on the sensors reporting errors when there ain't even a problem. It's like they're just messing with me, preventing me from arming the alarm when I need to. Talk about a major headache.

But wait, there's more! The sirens, man, they just won't shut up even after I've disarmed the alarm. It's like they're having a party of their own and I'm not invited. I mean, come on, I just want some peace and quiet, ya know?

Oh, and let's not forget about the texting issue. It's a complete disaster. I can't even send a simple text to let someone know what's going on. Thankfully, I had a chat with Celia from customer support and she promised to send me a new Sim card to fix this problem. Hopefully, that'll also take care of the next issue on my list.

Number five on my list of frustrations is the iPhone app. At first, it was working just fine, but now it's like it's gone on vacation or something. I've tried everything, even deleted and reinstalled the app, but no luck. I can't arm, disarm, or even interact with the alarm using the app. It's like it's playing hard to get or something.

Overall, I gotta say I'm pretty disappointed with Fortress Security Store. These issues have been a major hassle and have seriously affected my peace of mind. I hope they can get their act together and fix these problems ASAP.

So, I gotta tell ya about this S03 alarm system I bought from Fortress Security Store. Man, let me tell ya, it's a real piece of work. I mean, as soon as I step foot in the space, that alarm goes off like crazy. I tried setting the delays over and over again, and it keeps telling me it's all set, but it ain't. What a joke!

And don't even get me started on those key fobs. They're just plain ridiculous. I mean, even if I just put 'em in my pocket or accidentally brush against 'em, boom, the alarm goes off again. It's like they're super sensitive or somethin'. What a hassle!

So, I called up their tech support, right? Spent a whole freakin' 40 minutes on the phone with 'em. They thought the base unit was messed up, so they said they'd send me a new one. But guess what? They sent me a copy of the manual instead. Like, seriously? What am I supposed to do with that? Talk about useless!

And let's not forget about the phone app. I tried settin' it up on both my Apple and Android devices, but nothin' worked. It just wouldn't connect with the base or it would crash right away. I even tried reinstallin' it multiple times, but no luck. What a waste of time!

Overall, this product is a real letdown, and their tech support ain't much better. I wouldn't recommend it to anyone. Save yourself the trouble and look elsewhere, my friend. Trust me, you'll thank me later.

I got the S3 control panel right on time, which was pretty cool. I already had a different system in my crib, but that panel's speaker started acting up, so I had to get a new control panel. This one connected to the WiFi real quick and it's super responsive, which is dope. Before I swapped it out with the old panel, I hooked up a front door sensor and a motion sensor. Now, when I open the door, it shouts out "Zone 1 door open!" and when I close it, it says "door one door open." The sensors are supposed to be for doors and windows, but if you open a window, it still says "zone number door open." They gotta fix that, man.

When I arm the system and it starts counting down, some of the numbers look all messed up, especially the number 4. I hit them up through email about it, but they're giving me the runaround so far. That's why I gave them a one-star rating, you feel me?