Activision

My account was falsely permanently banned for “unauthorized software” and/or “manipulating game data”. I’ve never needed to cheat and want this reversed and my account back. If I had to do my own troubleshooting, the last game I played around June 1st made me a little worried because of the packet loss percentage that I was receiving. Meaning that the connection wasn’t stable. Which could also mean I was in some kind of hacked lobby.

-Last match played around June 1st

-Last few matches had a high packet loss. If you watch my video I posted,

you’ll see the information in the top left hand corner

(https://www.youtube.com/watch?v=nxlQaB8px70)

-Ban Appeal Case# [protected]

-Account Hacked Recovery Case# [protected]

But I had everything on my account and just finished my weapon camo grind earlier this week. I had all my weapons including rocket launchers and melee weapons with Interstellar and Orion camo. All weapons maxed out. About 10000 coins for my battle pass. All missions and easter eggs done on zombies. All that to say is that I put hundreds of hours into this game over several years. The coins I believe equates to around $100 or more.

My PC is bare bones. No additional software. All I use it for is gaming. Ramped up the hardware to perform faster and that's it. I didn't want to leave any room for the additional software to slow down the performance of my PC.

Yeah but Activisions reason for banning my account was vague. I feel to ban someone’s account permanently you have to have concrete proof and explanation why it was banned in detail. So far from my research I'm definitely not the only one having this issue. I ABSOLUTELY would not risk getting my account banned by trying to cheat. I put too much into this account to do that. I’ve had this account since 2010. Thanks for taking the time to try to resolve my issue. Please let me know if you can help me out with this situation.

Thanks,

I was playing Warzone with my dad and his friends and I did pretty well I had lots of K’s little to no 💀 but I wake up the next morning and I am “temporarily banned” so I go on the Activision support website and I was banned permanently I also did appeal but as we all know it doesn’t work so I lost all of my progress and hardwork because of a shady anti cheat

Falsely banned whilst asleep 2 days ago.

For context, the servers reset at midnight (Washington) and that's 5am here (London). I also only play on playstation 5. I had played zombies the day prior with high ping and lag, finishing for the night around 2am (London time). Once I woke up at 8am, I was banned for "manipulating game data" which is impossible on PS5. This seems to be linked to a recent password change triggering the anti-cheat not just for me, but for hundreds of others too.

I have appealed my ban on Activision's site, still banned. I sent a formal complaint to battlenet, still banned. I even tried reaching out to them on twitter/ x. Nothing. As I live in the UK, I can't send a complaint to BBB (seeing as Activision only listen to them) unless I spoof my phone number, which is getting more and more tempting. The only issue is that's probably going to cost me.

I have proof I own the account, I have my steam linked, my battlenet account linked and both old and new emails (as I changed them recently), 2FA and purchase receipts.

My activision ID is calcium#4555004

Images attached show the in-game ban message I saw at 8am, then the AI response to my appeal and then my message and response to/from blizzard.

have had my account with you guys for over 12 years andmy PSN account for over 20 years. I have been a activisioncustomer for 20 years. On 6-5-24 my account was bannedwhen I was offline and not even on. I have proof I was notonline at this time, threw my work clock in and out andthrew my home video system I have in my house.I playedon 6-4-24 with a buddy of mine till 1130 est i gotten a solo Brand a dou Br win total 6 kills 5 in solo and 1 in the dou .Then the next day 6-5-24 i logged back on to play with himagain at 830pm est and it said my account was temp ban.So I went to your web site and filed an appeal. It came back.My account is now permit ban for software use and for messing with game data. So the fact they claim I used something that i can notphysically use is wrong and mis leading. I have nevercheated and never plan to. I sent a ticket in and evenoffered to show you guys my youtube channel where Iupload all my wins. I do not stream, never cared about thatnor do I play rank. I just play the game to have fun. With thatsaid i have 100s of hrs into that account. Everything Iunlocked that i will never be able to unlock again and i havenetwork a lot of people threw that account which i used in anon profit business running league team events for games.which now i have lost all those contacts well over 200teams i have noway of reaching out to now. The fact it isgone without anyone willing to show me proof that Icheated.. This is sad that I have reached out as much as Ican to activision and no one has gotten back to me norhave I been able to talk to anyone either through email orphone. Then I feel my account was stolen from me withoutproof I did anything wrong. I did not break any rules norhave i been shown proof that i did but i had what was minetaken from me with out even 1 warning

My account was banned for no reason, it says I am running a software that I'm assuming thinks I'm cheating but I'm on Xbox and the only "external software" I use is Dolby Atmos for headphones audio quality. Please help me get my account back I have had it for 13 years and it not only has a lot of financial value but sentimental value.

June 5th, my account was banned and I have made a ban appeal that was ultimately rejected for using unauthorized software although I'm not. My Gamertag is Hatyz#2978157 So far I have been banned for 72 hours and my appeal was rejected as if it wasn't even reviewed. My account is worth over 15,000$ and that's on the low end. I'm only asking for my account back, it is not only my hobby but my escape.

me along with a number of other people were falsely banned two days ago for "manipulation of game files" even though a majority of people were on console like me i did research to find out it is activisions fault as anyone whose changed their activision account information in about the last month has been permanently banned.

this is my account recovery number [protected]

this is my BBB case number #[protected]

this is my activision user id MeruemArc#1166142

Hello

Back on May 5th Activision decided to ban my 4+ years old Activision account from playing CoD Warzone, Modern Warfare 2 and Modern Warfare 3. Not only that the account has 600+USD spent in cosmetics and titles from Call of Duty it was never ever restricted, temporary banned or suspended yet they have made the decision to ban someone who has done nothing wrong. I asked them to provide what file or app created this permanent ban and they keep dodging my question no matter how hard I try even for account recovery request as I saw a login from Cluj Napoca and USA on my battle net account meaning someone else had played on it, causing a later or now permanent ban. I only want my account unbanned as I am a die hard Call of Duty fan who wants to keep playing.

Please solve this as I am innocent and I am down and able to prove any sort of proof, from computer check to log checks,

On June 5th, 2024 at 9pm CST my Activision account that I use to play all of the Call of Duty games was suspended and banned without warning or explanation. I play the games on a Playstation 5 console only. I have never played on anything but Playstation. I play everyday and it is my favorite hobby. I play fair and compete against other players on Personal Computers that are actively using cheat software to gain advantages, but I do not have access to any cheat software, nor would I use it if I did. I love the game and respect the integrity. I believe in fair play, so when I received the ban, I immediately appealed it and pled my case. Activision responded with a generic email a few hours later saying their security team confirmed that my account had used unauthorized software and manipulated game data. There is no possible way for my to do that, nor to I understand how. I work in sales, and have no clue how to code or used external software on a PS5. I am innocent of these charges, and I have filed multiple complaints for the lack of help Activision has offered. My last hope is that they review my account and if there was unauthorized activity that led to this they can see that someone has hacked into my account and I am cleared. I believe this is a huge issue and have since joined thousands of others who have been hit with the same permanent account ban for the same thing and all of them were console players with no access to alter the game or cheat. Activision is a company worth billions and they somehow are letting their faithful playerbase suffer. There must be a way to see that I am not guilty of any of the accused infractions, and I deserve my account back. Please.

Hello, my Activision account was recently hacked and now I am banned from play Call of Duty MW3. I got an email that an account from steam had linked to my Activision and when I tried to unlink it, Activision will not let me sign in. I have tried everything n the support options but it is a constant loop as I can not even sign in to my Playstation account through there nor can I link it. Please help. Thank you.

Had my account hacked 16/04/2024

submitted a support and account recovery ticket the same day to be told that there was no suspicious activity on my account.

I have since managed to get the account back myself to now be banned for offences carried out by the unauthorized account. Their appeal policy states that offences committed by a hacked account will allow them to overturn a ban. This was not even reviewed and I received auto response after auto response.

They cant even follow their own policy and even though the security team have told me on 4 occasions that they detect no suspicious activity on my account the same security team have now banned my account for suspicious activity

Last night at 10:10 PM, 6/5/2024, I attempted to login to Call of Duty: Modern Warfare 3 to play. I was given the error message "You have been temporarily banned from playing on the Call of Duty: Modern Warfare 3 servers." When I looked further into the ban on Activision's website, I saw that the status of my ban was actually "permanent" for Call of Duty Modern Warfare 3, Call of Duty: Warzone, and Call of Duty: Modern Warfare 2. I appealed the ban because I haven't done anything that would have gotten me temporarily or permanently banned. This morning at 4:44 AM, 6/6/2024, I received a response from Activision with the following response: "Your appeal has been reviewed and we've confirmed with our security team that your account has been permanently banned for using unauthorized software and manipulation of game data. As you were the account holder at the time of infraction, your ban will not be overturned." It appears to be a generic response with no further details into what manipulation or unauthorized software was used, or exactly when it was used on my account. If I knew that information it'd help to know when someone hacked my account or if an error occurred that accidentally banned me. I had played the game the day before with no issues and have never used a hack. I play this game for fun with my friends and have spent hundreds of hours leveling up and hundreds of dollars on game upgrades and skins. I've bought Modern Warfare 3 twice, once for my PS5 and another for my PC, because I upgraded my console and really enjoyed the product. This week I spent $20 on CoD coins to purchase the new Gundam operator. My account must've been hacked, or the permanent ban was an accident on Activision's end. I have never hacked, nor do I plan on hacking. I wouldn't have spent so much time and money in this game if I planned on hacking and risking getting banned. My Activision account is Gonyo#9480600. Thank you.

I saw a random steam account added to my activision, I removed it and linked my steam, a couple days later I was permanently banned, my appeal was rejected and now I have a ban notification on my steam page. A random account was linked to mine and now I cannot play call of duty at all. Also, I've never played call of duty on pc and I would like to see proof of my so called data manipulation as per Article 15 of the GDPR regulations, I need access to any and all data that you keep regarding me.

As someone who is been playing the call of duty series since i was a child and played mw1 mw2 i never in my life got the limited matchmaking status, like it’s an indirect way of banning it says that it limits your matchmaking but i wait so long to get in match and every match is full of hackers, as someone who never cheated a single time in my life i find it unfair to get this treatment because i am better than the casuals, like isn’t it against the law to get such treatments when i am spending money on your game ? I got no software i got nothing that merits a ban yet i got it only because someone i killed in a match before said he is hacking spam reports him and i thought it was nothing to only get actually shadow banne 2 hours later, it’s funny yet sad i was hyped about buying black ops 6 but now it’s all going downhill for me.

Activision Id: Mikato#1732573

I’m currently absolutely infuriated and highly distressed, a game I spent over £70 has just banned me although I have not done anything! I have tried to contact and appeal yet nothing, more of all it seems that my account in itself has been suspended so now I cannot even log in on the website to try and dispute… I don’t know what’s going on or why this is happening but I ask for help and assistance in fixing this, I have played this game since the very beginning of cod in general and it has helped me through some dark suicidal times in life, this is tipping me over the edge. Please help me my case number is [protected] & account name is ctrlreaperz#2234051, never not once in my life have I cheated and it feels horrible to be scrutinised and placed in a bracket where I don’t belong, I don’t know how I have violated the games arrives due to cheating and manipulation, I use a regular duelsense edge and nova 7p headset playing in the tv at that…

Please unblock my account or provide a refund…

I attempted to log onto call of duty as normal after a few months of not playing. I found I’m unable to use online services and contacted the PlayStation network support for help after they did not find issues on their end they referred me to activision

I have attempted to contact activision but with no success in finding a solution to my issue. I have been permanently banned due to a hacker using my account unauthorized by myself. This has caused me great distress and emotional tolls and am waiting for the BBB to respond.

The unauthorized users account is a steam account

The following attachments are what I have so far

I'm writing to you about my account that was just banned out of no where. My name is Justin Smith and I found out my Activision account was hacked mid April. I have photos to show the username that linked their Steam account to my Activision account. I don't have a computer as I am a console player using a PS5. I noticed this account that is not mine a few days after they linked to my Activision account as I got a notification about adding a new player to my friends list, I haven't added anyone as I was not online that day. So I checked my Activision account and found my account had been compromised. So I put in a recovery ticket and changed my passwords and set up 2FA for added security. I checked my account daily for updates and to try an unlink the hackers Steam account, finally after 10 days and being in limited match making, I was able to unlink the hacking Steam account and then was told by the account recovery team that there was no suspicious activity on my account on May 6th. Within that time frame I was able to secure my Activision account and unlink the hackers Steam account but they didn't find anything? If they didn't find anything wrong then why no am I banned for unauthorized software and manipulation of game data? I have a PS5 that has been updated with the offical Sony software. I have attached all my email shots for proof of what I am talking about. Please would someone take a deeper look into this as I am not a cheater and I was hacked. Again, most of my social media and streaming have close or similar usernames. The Steam account is no where near what I use as a username if that means anything. Thank you for your time as all I am wanting is someone to look more into this as I am wrongfully banned over something I had no control of until it was too late.

Justin Smith

I have never manipulated game data or use hacks to win a game I have been a fair gamer and I have played call of duty for years now I’m nearly about done with the game I have never been perm banned before this is just horrible that you are treating your fanbase like this so sort your software out

PSN is Xl-KissMySnipes

My email for that account is [protected]@gmail.com

I upgraded to a new PS5 I bought from target finally last month. I play COD 2-3 times a week for a few hours with some friends. I recently jumped on and found out I have been permanently banned. I have never cheated and am terrible at the game. K/D is around 0.5 but I enjoy playing with friends. I had no clue as to why I was banned and the appeal didn't state why. When I submitted my appeal it was denied. I find this ridiculous. I had just bought my first skin as well after playing for a few years. Support is not help and there is no way to fix the wrong they made against me.