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4.4 1858 Reviews

How responsive is Activision's customer service?

14 Resolved
285 Unresolved
Very poor 🤒
We don't know much about how Activision handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Activision and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Activision reviews and complaints 323

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Newest Activision reviews and complaints

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4:52 am EST
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Activision Rip off

Hey Activision you're in so much for a rush to put out a game every game of Call of Duty for Modern Warfare to tomorrow more fair-free every time I try to play a game I'm lagging I'm getting Ben with tissues and I said it's only whenever a place called why is that and it's not me it's multiple multitude of people that have complained and years don't seem to have the right act to fix it now that you get on there shut it down for a few days get it going properly sort out all your f****** server issues and have a and have a go

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6:06 pm EST
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Activision Banned permanently with 0 seconds of gameplay

You all banned me for no reason at the start menu never violated any rules or used any exploits on this game hell I barely play it but now that I preordered the 100$ version of mw3 boom banned I don't even know how to hack and I work 12 hour rotating shifts I do not have the time trust me. This is just crazy. I've always used a playstation and once my phone to play cod games you're banning peoples accounts for no reason and you need to pay attention to it. I would love for my profile unbanned I actually love this company introduced me to gaming groups I spent 100$ u.S. Dollars on this game and pre-ordered to be permanently banned before even leaving the start menu. Terrible experience people in these review/banning positions not robots. Your system has failed you please stop trying to cover it up im willing to provide any details and even send you my personal playstation 5. Monitor my games everyday if you want I wouldn't cheat.

Claimed loss: 100$

Desired outcome: To be unbanned/reinstated

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4:58 am EST
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Activision Battle.net Call of Duty

I have been unfairly banned on 13th November 2023 and have given no reason for being banned. I appealed but they have upheld the ban. A mere 3 days after purchasing MW3 they have now snatched the product out of my hands and don’t even have the decency to refund me. It’s criminal behaviour and needs to be stopped.

UK Consumer Act 2015 provides me with rights with regards to faulty software. This software is faulty as it has incorrectly banned a non cheating player.

Account is medal123#2693

Claimed loss: £60

Desired outcome: Refund or account reinstation

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4:56 pm EST
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Activision Call of Duty: Modern Warfare 3

I was wrongfully banned after only 2.8 hours of gameplay. I couldn’t even refund the game through steam because they don’t refund games in which you are banned. Ban Appeal does absolutely nothing.

Now I just feel scammed.

I was using MSI Afterburner at the time for GPU/CPU temperatures and average FPS, I don’t know if thats why I was banned, but it’s unjust and wrong to keep me banned for doing nothing wrong.

Claimed loss: $75

Desired outcome: Unban me

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1:58 pm EST
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Activision my account mw3 accout was permanently ban

hi, my Activision id MAHWD#2433 and the email for the account is [protected]@outlook.com. I bought the game on steam yesterday and was playing fine then today when I woke up I was banned on mw3 and mw2 I would like to talk to a real person about this because i spent a lot of money on my account and this is outraged. I was playing on my Xbox on the account and had never gotten banned on mw2 and mw3 and now I linked it to steam it gets Perma banned.

please contact me because i would like to get this resolved.

email address [protected]@outlook.com.

Claimed loss: i have spent a lot of money on my cod account.

Desired outcome: i would like to get un Perma banned

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Update by cruz da king
Nov 11, 2023 2:02 pm EST

my account that was Perma banned was MaHwD#3063199

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7:29 pm EST
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Activision Banned for no reason

I just bought MW3 for $100 dollars and decided to play the camping. after 2 hours of gameplay, I was banned for "manipulation of game data". I never got MW2. I haven't played COD since mw1 in 2019. this is sad. I pay $100 because I like what the game has to offer and this is what I get. They already not this is a big proper "We are investigating a service outage impacting multiple titles. During this time, Campaign Early Access, account ownership checks, and progression systems may be temporarily unavailable".

Claimed loss: $108

Desired outcome: I just want to play the game. Fix your issues

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12:34 pm EST
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Activision - Warzone 2/modern warfare 2 and 3 shadow ban

So on the 03/11/23 I was hit with my 7th shadow ban, I understand this is common with new account which I didn't really take any notice. But now my account is aged and spend roughly £70 on I would of thought this won't be an issue anymore. I was playing a WZ2 ranked game and came across 3 top 250 players, and managed to killed 2 of them but as soon a...

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5:14 pm EST
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Activision - Cod/warzone

Dear Sir / Madam, In relation to the email i got on my account stating that my account "has been permanently banned for using unauthorized software and manipulation of game data" under the user Super-Rac#5463179 and that my ban will not be overturned is completely unfair for someone who has paid £84.99 for the game and has never run any type of cheating...

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7:49 pm EDT
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Activision Call Of Duty Mobile

Dear Activision support,

My codm account has been accessed by someone and I want to fix it. Recently my account was having suspicious changes which I didn't make and even got a facebook account linked which I haven't and now even worse while I try to open the game and play out of nowhere it says account has been accessed elsewhere I want to know is there anyway to unlink the facebook account from my game?

I have already tried to change my password and enabled 2FA but nothing has changed and still there are changes being made I've spent so much time in my account and now I can't even use it. For me the game is all the joy I have so I would be real grateful if you helped me get my account back.

with regards

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11:52 am EDT
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Activision - Cold war banned

Hello my steam username currently is Liawassheered I am requesting a ban appeal if possible for my account ban which lead to a Vac ban on my account which permanently makes me look bad to the gaming community. I was wondering if there is a way this can reversed I already have had to remove this game Call of Duty Cold War From my library because of the ban...

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10:44 am EDT
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Activision Call of Duty - Warzone/MW2

10/19/2023 - 1:22PM CT My account was banned after an appeal had been submitted, I offered to provide credible proof from my computer that I have never manipulated their game files, and game data to gain a competitive edge on others. I emailed multiple people within the company that have since not contacted me. The company by law has to provide the data used against me to show why I was banned, as I use software that allows for me to route games for speed running like Lies of P and Dark Souls. This engine does not touch/manipulate any Call of Duty files.

Desired outcome: Unban my acocunt.

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3:38 pm EDT
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Activision call of duty modern warfare 2

Recently had my account falsely banned for using a 3rd party software unrelated to the call of duty titles, software was called "blue stacks" and was used to play a separate game called the Simpsons tapped out. The ban was appealed and automatically declined without a proper investigation.

The software does not comply with the reason for the ban and does not interact with the game in any way

Desired outcome: Would like my account to be unbanned and returned to normal as i have spent some money over the years whilst playing

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2:00 pm EDT
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Activision Call of Duty warzone 2

So I decided let me play Call of Duty with my friends on Monday after playing the MW3# beta and we were having fun and then I didn't get on until Friday and find out I have been perma banned on Activision, and I don't even know why. So my friend told me to try appealing the ban maybe you might get your account back and then I did and got a response saying I was using unauthorized software which I dont even know what that means. Like does that mean I was cheating? I have been playing Call of duty since 2011 and never would waste my time on using hacks when I grind the game, like now I don't really play because I am working now and dont get that much time to play the game anymore and do not have the time to grind the game 24/7 like I used to. All I want to do is keep playing Call of Duty with the boys and not have any trouble that's all I am asking for please unban me so I can play the game man.

Desired outcome: Please unban my account I need to play COD it soothes me when coming home from a long day at work, and you guys can check my PC if you really think I would resort myself to being a cheater but please let me get my account back.

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2:55 pm EDT
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Activision My account got hacked and they refused to return it back?

Hello,

my Activision account got hacked from unknown person at the Date of 3/10/2023 and I managed to return it I have all the Data I need it's my personal account ask me any Details I have them since day 1 in game but my problem is when it Got hacked I saw that it has permanent Ban on it I don't know what have he done to the account but I want my account back please help me I talked to Activision support but they say this at picture 1 and this is my own account that got banned from hacker at picture 2

Desired outcome: I want to Return my account I did nothing wrong

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5:40 pm EDT
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Activision Call of duty 2

Tired of getting shadow banned for offensive voice chat when I play with my mic off or party only chat. I have been suspended and put into shadow banned lobbies 5 times all while already under a 14 day suspension. So while I’m already suspended and playing party only chat or mic off I continuously get suspended more. You let cheaters and hackers continue to play while you focus all your efforts on listening to what I say to myself. I HAVE NEVER SAID AN OFFENSIVE WORD TO A SINGLE PLAYER. My COD name is jhook24-7 and my email is [protected]@gmail.com.

Desired outcome: Quit suspension of voice chat unless offensive language is directed at an actual player

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2:02 pm EDT
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Activision Call of duty warzone 2.0

Date of bann 10/14/2023

Username icecold#1685481

Full name Sam Janko

Email [protected]@gmail.com

I was at a gaming cafe I logged into my Battle.net account I played one warzone 2.0 game of resurgence lost quickly after that I was unable to connect to any of the game modes it would just say connecting and spin and go up to 200ms. I want home cause figured it would work at home. When it didn’t work at home I did some research and figured out I had to search the Activision account website where I discovered my account had been banned. I had only gotten my account to around lvl 50 but I was enjoying the game so much. I had also purchased a bundle with my cp points. I was unable to join my squad last night and I’m very sad I can’t play. I did nothing wrong and am heartbroken to not be able to play. Please help get my ban lifted. I love playing warzone and very much would like to join my squad tonight at our usual time.

Desired outcome: Lift ban and be able to play the warzone 2.0 game modes

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7:26 am EDT
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Activision - Call of Duty unexplained account ban

Dear Sir / Madam, I am emailing you after finding that my account "has been permanently banned " for no apparent reason, emphasized by the fact that I have not played a Call Of Duty title in months I would like for my ban to be overturned as it is completely unfair for someone who has paid €59.99 (at the time) for the game and has never run any type of...

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11:36 pm EDT

Activision call of duty

Blizzard/Activision client software automatically downloaded the beta without my permission, in any form, and is essentially forcing the game down my throat, and yet I can't play it without paying $100, despite the company producing broken games that aren't fixed for months. They shouldn't be allowed to force the game onto people's devices. It's very reminiscent of iTunes and the U2 download from approximately 10 years ago.

Desired outcome: Dont force auto downloads for a game I never downloaded or accepted automatic downloads for. I only accepted automatic updates for the warzone.

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5:01 pm EDT
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Activision False banning of account

I was given a temp ban on 01/10/2023. This is despite having average gaming stats (a 1.5 kd and roughly averaging 4-5 kills per game). I was clearly spam reported and this is apparently enough for Activision to ban my account which also has numerous bundle bought via money. There is no evidence that I have ever used cheats of any kind. The reporting system is clearly being abused by many players who are either unhappy with being killed or reporting do to other matters i.e. my Activision ID is a giveaway that I am a Muslim (IAmImrazKhan7).

Desired outcome: My account should be unbanned immediately as this banning is completely unjustified. There is no evidence that I should have been banned.

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4:54 pm EDT

Activision Activision Account

I just created an account on 9/29/2023 and is currently "under review" which is completely uncalled for. I have never run any type of cheating software on my PC or any PC for that matter. I'm now reduced to playing in lobby's that are "shadowbanned" and have to wait extremally long wait times to even play.

Looking at my K/D ratio and my stat's it would be quite obvious that I'm not cheating, I just enjoyed playing this game (for the brief few hours I was able to play it) as it brought back happy memories of playing the original Modern Warfare 2.

Thanks

Desired outcome: That activision actually review my account to show that im not cheating.

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Activision In-depth Review

Company Overview:

Activision is a renowned gaming company with a rich history and background. Founded in 1979, it has established itself as a leading player in the industry. The company's mission is to create innovative and immersive gaming experiences for players worldwide. Activision values creativity, passion, and excellence in game development. The company is led by a team of experienced executives who bring their expertise and vision to drive the company's success.

Product Portfolio:

Activision offers a diverse range of games that cater to various genres and platforms. Their portfolio includes popular franchises such as Call of Duty, Crash Bandicoot, and Tony Hawk's Pro Skater. These titles have captivated gamers with their engaging gameplay and captivating storylines. Activision is known for its commitment to innovation and technological advancements, constantly pushing the boundaries of what is possible in gaming.

User Experience:

When it comes to user experience, Activision excels in providing a seamless and user-friendly interface on their website. Navigating through the website is a breeze, allowing users to easily find the information they need. Activision's website is designed with the user in mind, ensuring a smooth experience across multiple platforms, including PC, consoles, and mobile devices.

Game Quality and Graphics:

Activision is renowned for its high-quality graphics and visual effects in their games. The attention to detail and stunning visuals create an immersive and realistic gaming experience. The gameplay mechanics and controls are well-crafted, providing players with a smooth and enjoyable gaming experience.

Multiplayer and Online Features:

Activision offers a wide range of multiplayer modes in their games, allowing players to connect and compete with others online. The online communities and social features foster a sense of community among players. Activision ensures server stability and connectivity, minimizing disruptions and providing a seamless online gaming experience.

Customer Support:

Activision provides excellent customer support through various channels. Their customer support team is readily available and responsive, assisting players with technical issues and troubleshooting. Additionally, Activision maintains community forums and a knowledge base, empowering players to find solutions to common problems on their own.

Pricing and Monetization:

Activision offers various pricing models to cater to different player preferences. Whether it's a one-time purchase, subscription, or in-app purchases, players have options that suit their needs. Activision ensures transparency in pricing, with no hidden costs. Players can expect value for money in terms of content and features.

Community Engagement:

Activision actively engages with the gaming community through events and forums. They value the input and feedback of players, fostering a strong relationship with their audience. Activision's involvement in eSports and competitive gaming further showcases their commitment to the gaming community. The company also supports modding and user-generated content, encouraging creativity and collaboration.

Corporate Social Responsibility:

Activision demonstrates its commitment to corporate social responsibility through various initiatives. They prioritize sustainability and environmental impact in their game development processes. Activision also promotes inclusion and diversity in game development and representation, ensuring that their games resonate with a wide range of players. The company actively participates in philanthropic activities and partners with charitable organizations to make a positive impact.

Industry Reputation:

Activision has received numerous recognition and awards for their contributions to the gaming industry. Industry experts and critics have consistently praised their games for their quality and innovation. Activision's reputation is strong, and they are often compared favorably with their competitors in the gaming industry.

Future Prospects:

Activision has an exciting lineup of upcoming game releases, promising new features and experiences for players. The company has ambitious expansion plans and market growth strategies, aiming to reach a wider audience and explore new markets. However, the gaming industry also presents potential challenges and risks, which Activision will need to navigate to maintain its success.

User Reviews and Ratings:

Activision's games have garnered positive reviews and ratings from users across various platforms. The gaming community appreciates the company's commitment to delivering high-quality experiences. While there may be some negative feedback, overall satisfaction and recommendation rates for Activision's games remain high.

How to file a complaint about Activision?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Activision. Make it specific and clear, such as "Unresolved Billing Issue on Call of Duty Account".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Activision. Mention key areas such as customer service interactions, technical problems with games or services, billing and payment issues, or any other relevant concerns. Include specific details about any transactions you've had with the company, such as purchase dates, amounts, and what was promised versus what was delivered. Clearly describe the nature of the issue, including any errors or problems encountered. If you attempted to resolve the issue, outline the steps you took and the responses received from Activision. Explain how this issue has personally affected you, whether it's through lost time, enjoyment, or money.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, emails, screenshots, or correspondence that can substantiate your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Activision. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, an exchange, or any other form of rectification.

7. Review before submission: Review your complaint thoroughly for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Activision on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately and provide additional information if requested.

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Contact Activision customer service

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