Missing in-game items I bought or earned in both mobile titles.
I've been playing Call of Duty Mobile since the first Pre-Season in 2019, and Warzone Mobile since the beta. Additionally, although I'm almost exclusively a mobile gamer, I've played MW2 and MW3 on Xbox quite a few times at a friend's house. I used to have a YouTube channel dedicated to Call of Duty Mobile that I started back in 2019: gameplays, crate...
Read full complaintCall of duty
I have had my account for 18 years and spent thousands on each game . And you have banned me and taken content I own away from me,I was banned on the 500k ban wave . I asked for you to look into it and was told the ban stands. I was not hacking I was banned due to people with less skill than me I was streaming at the time and have tge footage
Claimed loss: £1000's
Desired outcome: My account back and unbannedAlpha_dog_7
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Call Of Duty
I reported through battle.net and activision that my account had been hacked in March 2024. I managed to recover my account by unlinking the steam account and email that the hacker tried to use. Following this, it appeared that I had been banned by Activision for violation of terms. Upon appeal, I recieved an email back to state that: "Your appeal ha...
Read full complaint and 1 commentPermanently banned for no reason
The reason why I'm banned after my account was compromised I created a 2fa and Unlinked the accounts that were not mine. As per the instructions from Activision on your recovery page. I then created the account recovery but due to the 2Fa I created and unlinking accounts. The account shows that there are no issues other that the Ban. I Need A supervisor to look into this and get the account unbanned please.
Desired outcome: I would like my account to be unbanned because I was not the one on the account when it was banned. It was the person who hacked my account that got it banned.
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Call of Duty Modern warfare 3 & warzone.
I have been falsely permanently banned from the games and also my battle net account I was playing the game fine on 01/08/2024 and I woke up on 02/08/2024 to a permanent ban I think I have been unfairly treated. I believe the account should be reinstated as I have not had any warning of this happening. And I think this is a injustice they have not proved any wrong doing. Please could this be done at the earliest point as possible I am losing out. This game also help with my mental health as it give me time out from reality.
Claimed loss: I am set to lose 100s of pounds due to in game purchase's
Desired outcome: To have my account reinstated.
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False permanent ban
Hi I was taking on my Xbox last night 30/07/24, I have now been permanent banned yet I was only using my Xbox to play. I have now lost my account with all my hard earned weapons, camos and skins on it. Extremely disappointed a lot of money has gone to waste, please contact me on my email [protected]@gmail.com as the accounts email jwall25788 can’t be accessed.
Claimed loss: $250
Desired outcome: Response to [protected]@gmail.comRefund or account unbanned
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Limited matchmaking and shadow bans
I have been shadow banned 4 times this month for suspected cheating. Everytime, my account is cleared because I do not cheat. The system bans people based off of user reports. However, these user reports are made by people who are upset they lost a fight or have no actual understanding of the other player. I purchased the battlepass and operators to play...
Read full complaint and 1 commentVoice communication
The AI system in place needs to be fixed I got hard char banned for not even saying anything this automated bs is killing off the game, you also make it so you can not appeal the ban when you boast about how the in game audio is recorded! So that being said make it a ban that is appealable so you can review audio and allow people that have been wrongfully comm banned to be relieved of this as this is unfair and unjust
Desired outcome: A new system to be put in place to allow for appeals of comm bans
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Chat in lobby
Hello, I got a chat ban for 14 days in mw3. I was not even saying anything, there was 5 other people saying worse things than anything i said and they did not get a penalty, but I call the guy dumb and I get banned? I really am sorry and I am not trying to be toxic to the community, I hope all can be forgiven and i get my ban appealed, because I am truly sorry. It seems like i keep getting a chat ban for anything i say or text.
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Call of Duty
I am writing to request a review and resolution of the ban on my Call of Duty account. For the past four months, I have been in continuous communication with Activision support regarding this issue, but it has not yielded any results. My account was breached by a foreign Xbox account, which led to my ban. Following the instructions provided by the...
Read full complaintCall of Duty
Hello, my Activision ID is DOTZBERG#3001824. I have been playing from Battle.net ID DOTZBERG#2811 for five years. I am writing to complain about my account being permanently banned on June 6th. I believe this was done in error, and I have screenshots to prove my innocence. On May 23rd, someone linked their XBL account wich is not mine and unknown to me, to my Activision account and attempted to change my email. I discovered this on May 26th and took steps to protect my account. I unlinked the XBL account and requested a password change. I even received an email from you indicating that suspicious activity had been detected on my account. Therefore, I believe the ban was triggered because I made changes to protect my account. I kindly request that you review my case and reconsider the ban on my account. I have been a loyal player for many years and have never engaged in any activities that violate your terms of service. I would appreciate the opportunity to continue playing and enjoying your games. Thank you for your attention to this matter.
BBB case number: [protected]
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Account being banned for false reasons
On April 12, 2024 I had noticed suspicious emails and activity regarding my activision account which made me switch my email linked to the account from “[protected]@gmail.com” to “[protected]@gmail.com”. Fast forwarding to June 5th 2024, I ran into a hacker/booter on a game mode called “Cutthroat” in ModernWarfare 3. After the hacker/booter lost a game, he decided to boot me off the server and while doing so mocked us in the process. I decide to play later on the night only to noticed I was then banned from the game completely. I tried an appeal but that didn’t work, I have tried contacting activision support but unfortunately didn’t get anywhere. I have tried many account recoveries but it doesn’t seem to get anywhere either. I would just love for my account to be restored and unbanned. On June 13, 2024 I was also ensured a supervisor would contact me regarding this matter within 24-48 hours however they were unable to meet the time frame I was ensured of. This is an unfortunate circumstance that needs to be resolved. On June 13, 2024 again; I started receiving unusual emails regarding my activision account. My account is now under the email “[protected]@gmail.com which IS NOT MINE. I have also filed a new account recovery regarding this entire situation. Activision ID: Tullius#1537115 Account Recovery case number: [protected]
email that was unfortunately banned under the account was: [protected]@gmail.com
Desired outcome: Please unban me and restore my account
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MWIII Account
So I am currently permanently banned from a game I have never cheated on and never in any way manipulated the game data of. Activision support has been very unresponsive in this entire process. If there is any reason for me being banned under this condition it would be because I changed my account email from my fathers to my own, both containing my last name in it. Not to mention there is zero reasoning for me to be banned in MWII as I do not have it downloaded, if you would be able to provide me any clarity on this widely experienced issue it would be greatly appreciated.
Best regards, Chase Wellen
Account Recovery: [protected]
Support Case: [protected]
BBB Case: #[protected]
Activision ID: Fracture#2828094
Claimed loss: 2 Weeks of playing time
Desired outcome: A swift and rightful account unban.
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Account access/wrongful ban
Hi, this is Charles, aka acti ID TTV TvaTurbo#2018189(formerly known as Chucky but my name has been changed without my consent!) On or around 06/06/2024, my account was issued a Temporary Ban; please see the attached images. When I checked my ban appeal page, I noticed it was permanent despite saying it was temporary in game. Many individuals were affected by this security action, which I assume was to combat account theft, according to the recent official announcements. My account was compromised around March 8th of 2024 and have had issues with regaining my account since with only having access via Xbox connection, I believe I was adversely affected by this for that reason. With no official announcement, I did not know what to do, so I took to social media and saw that a few streamers were also affected, causing a team to be disqualified from the WSOW, but it seems it matters who you know when it comes to getting support at Activision as their problem was fixed in 24hrs. I digress. So, I submitted an account recovery ticket since the other people with a similar issue were getting an automated response when they appealed their permanent ban. Please see the attached images. With this information, it is evident the false ban bug has adversely affected my account. Instead of getting an actual account review, an automated response was sent saying that I had been banned for "unauthorized software and manipulation of game data." through my ban appeal and now I feel pretty much at the edge of a cliff relying on an account recovery when I haven't been able to get it back in months... I have opened tickets with support, and they acknowledged my complaint but refused to elevate this issue because Activision support can't help with a real problem. I understand that these things happen. I want to resolve this mishap and have the ban removed from my account, as I have not done anything wrong. Thank you.
Desired outcome: Access back to my account and for it to be unbanned as it was done wrongfully without my consent.
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All call of duty games
Better Business Bureau complaint #[protected].
Activision ID Baarkszz#9450175
Activision support case: [protected]
Activision account recovery case: [protected]
I am currently permanently banned from a game I have never cheated or never in any way manipulated data of. Activision support has been a bit unresponsive in this entire process. If there is any reason for me being banned under this condition it would be because I changed my account details and password to update from old information, but all info contains my first and last name in it.
Multiple such cases have been confirmed in social media, yet I’ve had no proper response from Activision
Claimed loss: 140 dollars and over 2 months of service (since April 1st)
Desired outcome: Unban of the account
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Account was hacked
My account has been compromised and my email address and password have been changed and I have also been logged in via a different location from Austria Niederosterreich Maria Enzersdorf and not as normal in Germany Bayern.
Unfortunately I had the same email password combination with Activision as with Steam and therefore this account was also compromised but I got the access there again because I contacted the support and they could confirm that my account was compromised.
Please restore my account to the state before it was compromised. In the photos you can see the current data of my Activision account.
The recovery number is [protected]
Check also the case number [protected]
Claimed loss: 300€
Desired outcome: Get my account access back
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Compromised activision account
On Monday June 3rd, 2024 I was playing call of duty modern warfare 3 on my pc and decided to shut down the game and play on my PlayStation 5 (which is located in a separate part of my home) in order to play and have a private party chat with a friend who also plays on PlayStation 5. There was no issue at that time and I concluded playing for the evening. I...
Read full complaint and 1 commentWrongful ban on call of duty
Hi there. I recently was moving across country down to FL starting on 5/31. Upon arrival in the state on 6/5, I loaded up Call of Duty to find my account wrongfully banned. This is the account I have spent money on and consistently played. This is completely wrongful and I am requesting an unban. My case number is [protected]
Claimed loss: 1000
Desired outcome: Unbanned account
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Account falsely banned.
my Activision account MattStylesNYY#8353361 was hacked on may 11th 2024 and was banned immediately on may 12th 2024. I noticed that my account was banned on that day after days of not playing call of duty nor was I ever logged in my activision account. I tried appealing yet the appeal was rejected because I was "the account holder at the time of infraction"...
Read full complaintGot falsely banned
It happened on June 7th 2024. I was planning to play some call of duty modern Warfare 3, well I was about to, when all of a sudden I got a message saying that I was temporarily banned on the call od duty loading screen, made me wondered what I did wrong. So I went to Activision website and appealed for ban over there, after reviewing it, it got denied and it said that I'm permanently banned from playing call of duty and they won't overturn the ban. The reason they gave that I using unauthorised software and manipulating the game data. To be more specific I'm a console player and it's impossible to use random software on my console, I tried contacting activision customer support but nothing works. It just made me more frustrated, makes me think that activision is not willing to help. I hope they do smth about it.
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