Activision review: Activision account verification

Complaint against Activision for regional discrimination in account verification

I am a legitimate, long-term Call of Duty player living in Algeria. For weeks, I have been trying to verify my Activision account, but their SMS verification system does NOT support Algerian phone numbers (+213). I have tried multiple numbers from Algeria, and all fail.

I contacted Activision Support (Case #[protected]). Their response was: "use a different valid mobile phone number from a supported country." I live in Algeria. I do not have access to a foreign phone number. When I explained this, they closed my case as "resolved" without any solution. I asked for manual verification or an alternative method (authenticator app, email verification). They refused.

This is not a technical issue on my end. This is a deliberate regional restriction in Activision's system that blocks Algerian players from verifying their accounts. This prevents me from accessing a game I have paid for and played for years.

I have spent weeks going in circles with their support. They refuse to help. This is unacceptable for a global company like Activision.

I am asking ComplaintsBoard to help pressure Activision to either:

1. Manually verify my account, or
2. Provide an alternative verification method (authenticator app or email), or
3. Remove the phone verification requirement for Algerian users.

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