Ackermans review: service

On the 17th of January i purchases a pair of shoes from this store however i took it back because my child did not like the shoes, i was then told that i needed to bring the card with which i used for purchase on day 2 i went back with card and was told thag it needed to get loaded onto the card which i presented that was at half past 11 the morning, the afternoon i went back showing that the funds is not showing yet and was told that it was never suppose to get loaded instead i was suppose to get the cash i told them i would give them 24 hours when i went back today i was told that they cannot do anything i must wait till Monday for head office to open.

This to me is very poor service as im also working in the same retail environment and never has a client came to me 3 times with the same problem and what is further frustrating is the fact that everytime i visit I get told a different story, not once was a manager called instead im getting blank faces from staff members.
I need this resolved asap as im not going to go wait my lunch time over everytime.

This is by far the poorest service I've experienced in a long time.