Acer review: Extremely disappointed – poor customer service and faulty hardware

I rarely leave reviews, but this experience demands attention. I purchased a laptop with the expectation that it would perform as advertised. Unfortunately, within a short period of use, the hardware began to fail. Frequent crashes a few months after I received it until the point that the hard drive crashed around 1 year from the purchase date.

What made this situation worse was the abysmal customer service. When I reached out to Acer, they told me it was under warranty still and asked me to ship it to them. After they received the computer, they told me I missed the warranty period. They told me it would cost me $900 to repair the laptop. I paid close to $1,000 for this laptop.

I’ve wasted hours of productivity chasing down answers and solutions for a product that should have worked out of the box. This is not what I expect from a company that markets itself as a leader in technology. I lost everything that I had on this computer.

The combination of substandard hardware and dismissive support is unacceptable. I sincerely hope others take this as a warning: buyer beware. If I could leave less than a 1-star review I would. I do not ever plan on buying another Acer computer.