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CB Computer Hardware Acer Extremely disappointed – poor customer service and faulty hardware
Acer

Acer review: Extremely disappointed – poor customer service and faulty hardware

J
Author of the review
1:02 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I rarely leave reviews, but this experience demands attention. I purchased a laptop with the expectation that it would perform as advertised. Unfortunately, within a short period of use, the hardware began to fail. Frequent crashes a few months after I received it until the point that the hard drive crashed around 1 year from the purchase date.

What made this situation worse was the abysmal customer service. When I reached out to Acer, they told me it was under warranty still and asked me to ship it to them. After they received the computer, they told me I missed the warranty period. They told me it would cost me $900 to repair the laptop. I paid close to $1,000 for this laptop.

I’ve wasted hours of productivity chasing down answers and solutions for a product that should have worked out of the box. This is not what I expect from a company that markets itself as a leader in technology. I lost everything that I had on this computer.

The combination of substandard hardware and dismissive support is unacceptable. I sincerely hope others take this as a warning: buyer beware. If I could leave less than a 1-star review I would. I do not ever plan on buying another Acer computer.

Recommendation: Buy another brand like Dell!! You will be stuck with a computer that doesn't work if you buy from Acer.

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  3. Acer emails
  4. Acer address
    1F, 88, Sec. 1, Xintai 5th Rd, Xizhi, New Taipei City, California, 221, Taiwan
  5. Acer social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 28, 2025
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Acer Category
Acer is ranked 16 among 432 companies in the Computer Hardware category
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